1316 Service Industries jobs in Paramount
Technical Program Manager - IT Infrastructure & Service Management
90079 Los Angeles, California
Macpower Digital Assets Edge
Posted 4 days ago
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Job Description
Job Summary:
Requirements
Responsibilities
- We are passionate about empowering data teams to tackle the world's most complex challenges-from pioneering the next generation of transportation to accelerating groundbreaking medical advancements. By building and operating the world's leading data and AI infrastructure platform, we enable our customers to harness deep insights and drive business transformation.
- Our Information Technology (IT) team is a product-led organization redefining how we work-from streamlining IT services to developing scalable applications that support our rapid growth.
- s a Technical Program Manager , you will play a pivotal role in establishing a strong delivery practice, executing projects that fuel our global expansion and scalability during this period of hyper-growth. You'll collaborate closely with product owners, leaders, and cross-functional partners to translate business transformation ideas into actionable plans, ensuring alignment with best practices and long-term objectives.
- In this role, you'll focus on IT Infrastructure and Service Management initiatives, orchestrating efforts across multiple teams to deliver significant business value to our customers.
Requirements
- 8+ years of relevant experience with a Bachelor's degree; 6+ years with a Master's degree; 3+ years with a PhD; or equivalent work experience.
- Hands-on experience with project management tools (e.g., JIRA, Confluence, spreadsheets ) and crafting executive-level presentations.
- Strong understanding of IT Infrastructure and Service Management , including:
- Identity Management, Networking, Cloud Environments, Collaboration Tools, Endpoint Management, and Service Management.
- General software engineering principles and practices.
- Experience managing software development, testing/UAT programs in a mature PMO environment.
- Knowledge of cloud services, application hosting, operational practices, and technical planning .
- bility to tailor communications for diverse audiences-from C-level executives to individual contributors .
- Proven track record of leading cross-organizational programs in a matrixed, global workforce .
- Proficiency in Agile/Scrum methodologies ; certifications such as PMI-ACP, SAFe , or equivalent are a plus.
- Experience facilitating design and technical trade-off discussions to drive decisions.
Responsibilities
- pply expertise in software development lifecycle models , blending Agile and traditional project management principles to optimize outcomes.
- Build and manage all program aspects , including project plans, resource allocation, risk/issue mitigation, status reporting, and budget oversight-serving as the primary point of contact for project details.
- Maintain a deep technical understanding of solutions, including upstream/downstream dependencies, impacts, and the end-user experience.
- Lead multiple concurrent programs of varying scope, scale, and complexity across teams and organizations.
- Develop tailored communications -from executive summaries to team-facing materials-to ensure clarity and alignment.
- Partner with Product Managers, Engineering Leaders, Architects, Data Engineers, and Business Stakeholders to deliver transformative IT infrastructure initiatives.
- Proactively identify and mitigate risks , collaborating with teams and leadership to prevent issues before they arise.
- Navigate technical challenges, working with Engineering Managers to deliver robust solutions with exceptional customer experiences.
- Champion a culture of accountability, focus, and delivery excellence , ensuring all stakeholders understand goals and success criteria.
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Customer Service Representative
92626 Costa Mesa
$48700 - $90500 per year
Hitfigure
Posted 10 days ago
Job Viewed
Job Description
Hitfigure is an online marketplace where franchised car dealers compete to buy used cars directly from consumers. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Company Details
Hitfigure is an automotive technology company that provides a platform for franchised car dealers to buy used vehicles directly from consumers, specializing in luxury and exotic brands. They offer a service where dealers compete to buy vehicles, providing consumers with potentially higher trade-in values than traditional methods. Hitfigure acts as a wholesale network, facilitating over $2 billion in transactions and connecting dealers with customers looking to sell their same-brand vehicles.
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