1391 Service Industries jobs in Paramount

• candidate should have strong background in IT service management (ITSM), Governance ,risk and compliance (GRC) and security operations.
• The role involves configuring and implementing servicenow solutions to meet our organizational needs.

• service management - IT service management (ITSM), Governance ,risk and compliance (GRC) and security operations
• candidate should have strong background in IT service management (ITSM), Governance ,risk and compliance (GRC) and security operations.
• The role involves configuring and implementing servicenow solutions to meet our organizational needs.
• Digital : ServiceNow_IT Service Management

10330 – IT Service Mangement Analyst I

Location – Fountain Valley, CA (100% onsite)

ABOUT US

Hyundai AutoEver America (HAEA) was established by Hyundai Motor Group, a Fortune Global 500 Company, as an automotive information technology organization, committed to providing world-class technology services to the Hyundai Motors family of companies throughout North America.

We are seeking an early career (1-3 years of exp.)  IT Service Managment Analyst to manage and support our IT service management processes, ensuring alignment with best practices and business needs. This will be a 100%, 5-day-a-week on-site role in our Fountain Valley, CA office.

WHAT YOU WILL BE DOING

This role involves working closely with IT teams, service owners, and stakeholders to improve service delivery, monitor performance, and maintain compliance with established standards. The ITSM Analyst plays a key role in driving continuous improvement, analyzing performance metrics, and facilitating the implementation of ITIL-based practices. This role will also handle projects for improvements and as deemed necessary. 

Change Coordination

• Coordinate and assist in leading the Change Advisory Board (CAB) and ensure proper assessment of risks, impacts, and approvals for IT and Security changes.

• Schedule weekly calls to review all changes with change implementors, infrastructure, application, CCS, CCoE and security owners.

Service Desk

• Monitor ticket queues to ensure timely resolution and adherence to SLAs.

• Follow up with users to ensure issue resolution, providing excellent customer service throughout the support process.

• Lead escalation of issues to Tier 2 or 3 support or other IT teams as appropriate, ensuring clear documentation and communication.

• Facilitate escalation for major incidents, ensuring timely resolution and communication.

• Create and maintain detailed documentation, including ticket notes, support guides, and FAQs.

• Assist with onboarding and offboarding processes.

• Maintain awareness of common issues and trends to identify recurring problems and contribute to root cause analysis, corrective actions and continuous improvement.

Analysis and Continuous Improvement

• Identify opportunities for process improvements and work with IT teams to implement enhancements.

• Assist in conducting regular process reviews and audits to ensure compliance with ITSM policies.

• Assist in Root Cause Analysis (RCA) and Risk Acceptance development as assigned

• Assist in developing process documentations, guide, SOPs

• Assist in creating reports, dashboard and analyzing results for process improvement.

Project Management

• Assist on project planning, scheduling, tracking progress and documenting project activities.

• Coordinate communication with stakeholders.

• Identify potential risks and develop mitigation strategies

• Ensuring project deliverables are met. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

REQUIREMENTS:

• 1+ years of experience in a service desk, or IT Service Management, or IT Project Management

• Associate or Bachelor’s degree in IT, Computer Science, or related field.

• Proficient in using ticketing systems such as ServiceNow, Zendesk, Jira Service Management, or similar.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent verbal and written communication skills.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Strong customer service orientation.

• Onsite 5 days a week

PREFERRED QUALIFICATIONS:

• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.

• Certified Associate in Project Management (CAPM)

• Familiarity with Windows, Microsoft Office 365, and basic networking.

• Experience with remote support tools and endpoint management platforms.

• Familiarity with Asana

• Highly desirable to have Power BI or related analytics technologies

Salary Range - $72,940 - $104,302

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10037 – Sr. Manager, IT Service Management 

Location – Fountain Valley, CA 

PURPOSE: 

We are seeking an experienced and highly motivated IT professional to oversee our IT Service Management practice. Relying upon ITIL best practices, the ideal candidate will lead a team responsible for delivering efficient and effective IT support to internal and external clients.  

ESSENTIAL FUNCTIONS: 

• Team Leadership & Management: 

Lead and manage the IT Service Management Team, providing guidance, support, and mentorship to ensure high levels of performance and professionalism. Develop and implement strategies, policies, and procedures that align with the company's objectives. Monitor team performance, setting goals and conducting regular evaluations to foster continuous improvement. 

• Account Administration:  

Oversee the creation, management, and deactivation of user accounts across various systems and applications. Ensure compliance with company policies and industry regulations related to account security and access control. Collaborate with IT Security to implement and maintain role-based access controls (RBAC) and other security measures. 

• Onboarding/Offboarding:  

Manage the IT onboarding and offboarding process for new employees, ensuring they receive the necessary tools, accounts, and access to perform their duties effectively. Ensures optimal coordination between HR, IT, and other departments to streamline the onboarding process and reduce time to productivity. Continuously evaluate and improve onboarding procedures to enhance the employee experience.  

• Service Desk Operations:  

Oversee Service Desk performance according to key performance indicators (KPI). Ensures best practices are followed in incident management, problem management, and request fulfillment with continuous operations and process improvements. Facilitate communication between other service management area and the user community. 

• Change Control Administration:  

Manage the Change Access Board (CAB) to ensure proper grading (ranking), impact and duration of change submissions. Oversee internal and external change-related communications and broadcasts. Analyze performance reports (KPIs, SLAs, etc.) to objectively replicate successes and mitigate shortfalls. Own the master change freeze calendars for holidays, peak sales periods, month-end, quarter-end and year-end periods. Lead discussions related to CAB performance with internal and external parties of all verticals. Maintain SOPs, DWIs, diagrams and other crucial documentation for audit response and onboarding orientation purposes.  

• Incident Management:  

Apply predefined grading matrix for unplanned incidents and drive the mobilization of internal and external SME talent to technical and management conference bridges. Ensure the summary status of incidents at regular intervals. Enlist clients and partners as necessary for objective validation purposes. Escalate major issues to internal and external leadership representatives for awareness and support. #Problem Management: Drive outage avoidance and lessons learned workshops. Maintain fidelity to agreed-upon KPIs for root-cause analysis (RCAs). Ensure regular RCA reviews for internal and external stakeholders. Calculate monthly, quarterly and annual systems availability considering unplanned outages. Collaborate with neighboring teams to identify and centrally catalog technology debt and escalate remediation plans amongst internal and external stakeholders. Maintain a central repository of Risk Acceptance Agreements for deprecated configurable items, assets, and services  

• Customer Service & Communication:  

Serve as primary management point of escalation for complex or unresolved service issues. Maintain strong communication channels with all stakeholders, ensuring that service updates and issues are communicated effectively both internally and externally (CBU-facing). Foster a customer-centric culture, ensuring a high level of customer satisfaction via surveys, proactive customer field training (orientation), callbacks, etc.  

• Continuous Improvement:  

Identify opportunities for process improvements within IT Service Management. Lead service projects to implement new technologies, tools, or procedures that enhance operations, stability, transparency and scalability. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

REQUIREMENTS 

• B.S./B.A degree in IT, Computer Science, Business, and related fields or equivalent experience. 

• ITIL v3/v4 Foundation or higher certification. 

• 10+ years of experience in Service Management 

• 5+ years of management experience in at least 3 of 6 areas of expertise below: 

• Service Desk 

• Account Administration 

• Onboarding/Offboarding 

• Change Management 

• Incident Management 

• Problem Management 

• Familiarity with IT Svc Mgmt (ITSM) tools such as ServiceNow, Zendesk or similar platforms. 

• Outsourcing and offshoring (follow-the-sun model) support experience strongly preferred. 

• Strong leadership skills with the ability to motivate and develop a high-performing team. Excellent communication skills, both written and verbal.  

• Strong grasp of SLA, SLO, KPI, OKR and MSA development, analysis and or reporting preferred. 

• Strong problem-solving skills and the ability to manage complex situations. #Experience with access control systems, identity management, and role-based access controls. 

PREFERRED QUALIFICATIONS  

• Global IT service delivery, managed services (outsourcing), service models and optimization 

• OpEx and Capex budget development, justification, forecasting, reporting and rationalization  

• Experience with ServiceNow core workflow features across ticketing, change, reporting, etc. 

• Experience with developing reporting dashboards and exploiting logging tools. 

• Experience with account administration and onboarding/offboarding processes.  

• Prior experience in a fast-paced, technology-driven, highly dynamic environment. 

• Knows Change Control Methodologies per ITIL v3 or ITIL v4. 

• Effective communicator with great inter-personal skills and high attention to detail.  

• Able to prioritize and delegate responsibilities accordingly. 

Salary - $132,620 - 189,640 

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Company:

Sales Territory:

Zip Code:

Travel Percentage:

Compensation Range:

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

BENEFITS INFORMATION:

JOB SUMMARY

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working relationship with customers, and all coordinating departments.

RESPONSIBILITIES

• Identify customer and department needs and satisfy them effectively.
• Maintain and develop assigned customer base.
• Working knowledge of all products and categories to drive penetration of existing accounts.
• Cross-train and foster solid working relationships within department and with other departments.
• Input orders into computer system.
• Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
• Responsible for creating and maintaining necessary company and customer files.
• Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
• Support company sales and gross profit projections and goals as needed.
• Adhere to operational procedures.
• Attend meetings as scheduled.
• Work with sales team.
• Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
• Attends department sales meetings, as scheduled, and participates in other activities as requested.
• Working different days, hours and overtime may be needed occasionally.
• Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
• Perform other duties as required.

Education

• High school diploma or general education degree (GED)

Experience and Professional Skills

• One (1) year minimum experience in sales and/or customer service position preferred.
• Specialty food, specialty business, and/or culinary experience preferred.
• Working knowledge of MS Office (Word, Excel, and Outlook).
• Strong numeric and alpha-numeric data entry skills.
• Proven ability to communicate effectively in a positive manner both verbally and in writing.
• Attention to detail, accuracy, effectiveness, and efficiency.

QUALIFICATIONS

• Pursues knowledge, education, training, and development opportunities.
• Shares expertise with others.
• Customer service to internal and external customers.
• Solicits internal and external customer feedback to improve service and processes.
• Responds to requests for service and assistance.
• Maintains confidentiality.
• Participates in meetings, presentations, and demonstrations.
• Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
• Communicates clearly and effectively through written, spoken, and other media.
• Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
• Contributes to building a positive team spirit.
• Follows policies and procedures.
• Supports the organization's goals and values.
• Uses time efficiently, prioritizes and plans work activities.
• Treats others with respect and consideration regardless of their status or position.
• Adheres to safety and security procedures.
• Reliable and timely attendance.
• Follows instructions and management direction.
• Strong communication and interpersonal skills.
• Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas.
• Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others.
• Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas.
• Ability to assess situations and problem solve with and/or without direction and instruction.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit for extended periods.
• Perform repetitive movement and use of fingers, hands, wrists, and arms to type, handle, feel, and reach.
• Talk
• Hear

Occasionally required to:

• Stoop, kneel, crouch, and/or crawl.
• Lift and/or move up to 25 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is moderately loud.

#LI-MS1

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. Were looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 564 W. Huntington

Location: USA Marshalls Store 0474 Monrovia CA

This position has a starting pay range of $16.50 to $17.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Marshalls. At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether youre working in Customer Service, Customer Experience, Support