30,849 Service Lead jobs in the United States
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Technical Service Lead
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The Technical Services Lead is responsible for leading and developing a high-performing team, while fostering a proactive, inclusive, and safety-focused culture. This role is central to ensuring the consistent delivery of high service standards, managing daily operations, and supporting the well-being and development of the team. Acting as a key on-site presence, the Lead will maintain visibility with both customers and team members, ensuring timely resolution of issues, alignment with customer expectations, and continuous service improvement.
YOUR TASKS
* Lead start-up teams and provide day-to-day leadership across field operations.
* Promote a strong safety culture and ensure adherence to customer SOPs and internal standards.
* Coach and support supervisors and team members to drive high performance.
* Define team structure, support recruitment, onboarding, and performance reviews.
* Maintain a strong presence at customer and third-party sites to oversee operations, collections, and stock verifications.
* Coordinate with vendors and planning teams to ensure readiness and resource alignment.
* Resolve on-site issues quickly and professionally; escalate concerns as needed.
* Act as the primary point of contact for customers, ensuring clear communication, responsiveness, and relationship management.
* Monitor KPIs, provide feedback to leadership, and ensure consistent service delivery.
* Maintain accurate documentation of customer requirements and site protocols.
YOUR PROFILE
* Proven experience leading large teams, ideally in logistics or data center environments.
* Strong leadership, communication, and interpersonal skills across all organizational levels.
* Demonstrated success in driving operational improvements and team performance.
* Skilled in coaching and developing teams to achieve high-impact results.
* Highly organized with the ability to manage multiple priorities.
* Proficient in Microsoft Excel, Word, and Office 365.
* Excellent written and verbal communication skills.
* Valid U.S. driver's license and willingness to travel frequently within the U.S.
* Availability for initial training in Europe (2-4 weeks).
WE OFFER
* Medical, Dental, Vision, Life Insurance, and Disability Pay.
* 401(k) with company matching up to 6%.
* Paid Time Off, including paid holidays.
* Flexible Spending Accounts.
* Voluntary benefits such as legal and financial assistance, pet insurance, and more.
* Employee Assistance Program.
* Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
* Commuter benefits.
* Employee engagement activities.
EOE Protected Veterans/Disability
Customer Service Lead - Technical Support
Posted 5 days ago
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Qualifications:
- Bachelor's degree in Information Technology, Business Administration, or a related field; equivalent experience considered.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in managing a customer support team and driving service excellence.
- Strong technical aptitude and ability to troubleshoot software issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and helpdesk ticketing systems.
- Experience in developing support documentation and training materials.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- Strong understanding of customer service best practices and KPIs.
- Must be based in or able to commute to **Omaha, Nebraska, US** for in-office requirements.
Customer Service Lead - Technical Support
Posted 22 days ago
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Job Description
Key Responsibilities:
- Lead, mentor, and motivate a team of technical support representatives.
- Oversee daily operations of the customer service and technical support functions.
- Ensure timely and effective resolution of customer inquiries and technical issues.
- Handle escalated customer complaints and complex troubleshooting scenarios.
- Develop and maintain support documentation, FAQs, and knowledge base articles.
- Train new team members on products, services, and support procedures.
- Monitor team performance metrics and implement strategies for improvement.
- Analyze support trends and provide feedback to product development and engineering teams.
- Collaborate with other departments to resolve cross-functional issues.
- Contribute to the development and refinement of customer service policies and procedures.
- Foster a positive and customer-centric team culture.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience in technical troubleshooting and problem-solving.
- Excellent communication, interpersonal, and customer service skills.
- Strong understanding of customer support software and CRM systems.
- Ability to manage and motivate a team effectively.
- Experience in developing support documentation and training materials.
- Proficiency in common operating systems and software applications.
- Ability to work effectively in a hybrid work environment.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
Customer Service Lead
Posted 4 days ago
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Customer Service Lead
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Customer Service Lead
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Customer Service Lead
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Customer Service Lead
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Customer Service Lead
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Customer Service Lead
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