385 Service Oriented Businesses jobs in Whitmore Lake
Customer Service Delivery Driver
Posted today
Job Viewed
Job Description
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
- Valid driver's license
- Excellent communication and customer service skills
- Must annually pass a DOT regulated medical exam
- Must have a good driving record
- Ability to operate a delivery van and handheld tablet device
- Must be able to lift up to 50 lbs. with or without reasonable accommodation
- Must be at least 21 years old
- May require chauffer's license in some states
Desired Previous Job Experience/Education:
- High School Diploma or GED
- Any customer service experience
- Any deliver driver experience
- Provide excellent customer service while delivering orders to the customer
- Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
- Ensure a high degree of professionalism and personal presentation when interacting with customers
- Drive a company vehicle safely and in accordance to Kroger's driving standards
- Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
- Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
- Control and maintain an accurate record of customer deliveries
- Assist fellow drivers that may encounter difficulties while out delivering
- Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
- Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
- Complete pre-inspections check of company vehicle before use and report any defects to supervisor
- Operate company provided technology devices for mapping and customer interaction
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Customer Support Specialist
Posted 8 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
CUSTOMER SUPPORT SPECIALIST I (Hybrid)
About 700Credit
700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take initiative as an employee and to be innovative. 700Credit offers an excellent compensation/benefit package.
Summary
700Credit is searching for a highly motivated Customer Support Specialist I to join our team in Southfield, MI. As a Customer Support Specialist I, you are a key contributor in delivering an exceptional support experience to our end users. As a member of the Support team, you will be responsible for diagnosing issues and providing timely resolutions for our customers. Ensuring that each interaction results in a clear, effective, and professional solution is critical to maintaining a high level of customer satisfaction. You will use your problem-solving skills and technical knowledge to troubleshoot and resolve common issues such as username and password problems, website navigation challenges, and other user support needs. Your ability to communicate technical solutions in a user-friendly manner will ensure a smooth and positive experience for every customer. This role is essential to the continued success of 700Credit's expansion efforts and will have a direct impact on achieving company goals.
Responsibilities
- Provide front-line customer interaction and support: Engage directly with customers to address inquiries, concerns, and service requests related to products and solutions.
- Diagnose and resolve technical issues efficiently: Gather information, analyze symptoms, and provide timely resolutions for a wide range of user issues, including login problems and website functionality.
- Document all customer interactions accurately: Use the case management tool to record details of each customer contact, ensuring thorough and consistent documentation.
- Escalate complex issues to appropriate teams: Identify issues requiring additional expertise and escalate them to Level 2 support in a timely and effective manner.
- Perform follow-up communication and callbacks: Follow up with customers to ensure issue resolution and complete scheduled callbacks as needed.
- Manage case queue and meet performance goals: Monitor open tickets and work towards exceeding team metrics, including response time, resolution rate, and customer satisfaction.
- Stay current on system updates and processes: Keep up-to-date with system changes, product enhancements, and internal updates to provide accurate and relevant support.
- Collaborate with cross-functional teams: Work closely with departments such as sales, compliance, and implementation to ensure consistent communication and issue resolution.
- Promote customer retention through solutions: Offer alternative solutions when appropriate, aiming to retain and support long-term customer relationships.
- Identify potential leads for the sales team: Recognize and relay potential sales opportunities uncovered during support interactions.
- Participate in after-hours support coverage: Provide support outside of standard business hours as required to ensure continuous customer assistance.
Preferred Skills & Experience
- 1 to 3 years of experience in a client-facing or customer service role
- Bachelor's degree preferred.
- Demonstrated ability to stay focused and manage multiple priorities effectively
- Strong team player with the ability to work independently when needed
- Excellent interpersonal and client relationship-building skills
- Experience with case management systems and CRM tools is a plus.
- Comfortable working in a structured, performance-driven environment with a commitment to high ethical standards
- Exceptional verbal and written communication skills
- Confident and professional phone presence
Customer Support Technician
Posted 14 days ago
Job Viewed
Job Description
At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.
Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.
Job Overview
This position accurately documents customer interactions in the CRM and provides accurate information to customers using the OEM resources in a Call Center Environment.
Responsibilities:
- Programming Vehicle ECUs correctly
- OE scanning vehicles correctly
- Documenting customer interactions properly within the CRM as a matter of record
- Provide accurate information to customers using online OEM resources as needed
- Positive position the value of the solution(s) provided
- Troubleshooting all Opus IVS products/services
- Other duties as assigned
Qualifications:
- High School and successful customer service experience
- Strong Windows Operating System Familiarity
- Microsoft Office familiarity
- Superior customer service skills
- Strong problem-solving capabilities
- Ability to communicate effectively both verbally and in writing with customers
- Ability to multi-task
- OE/Dealer level diagnostic and programming experience
- Automotive Repair experience/education
- ASE Certification(s)
- Call Center experience
- Familiarity with SLAs and meeting Metrics
- Familiarity with pre/post scanning of automobiles
- Collision automotive experience
- Bilingual a plus but not required
- Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
- Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
- Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
- Opportunity: to be a part of a fast-growing company working to make the world safer!
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Be The First To Know
About the latest Service oriented businesses Jobs in Whitmore Lake !