Customer Service Associate

08232 Pleasantville, New Jersey Royal Farms

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Job Description

Description:
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.

Duties and Responsibilities
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout experience
o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the Self-Checkout system alone, including:
• Tobacco products
• Money orders
• Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone
accessories, etc.)
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Complete other assigned tasks as assigned by management

Requirements:
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:
• Understand that their team's success depends on their accomplishments
• Possess strong written, verbal, and interpersonal communication skills
• Possess organizational skills and decision-making skills
• Have earned a high school diploma or GED (preferred)
• Utilize basic math skills and basic computer skills
• Exhibit acceptance of authority
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day
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Customer Service Associate

08234 Egg Harbor Twp, New Jersey Royal Farms

Posted today

Job Viewed

Tap Again To Close

Job Description

Description:
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.

Duties and Responsibilities
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout experience
o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the Self-Checkout system alone, including:
• Tobacco products
• Money orders
• Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone
accessories, etc.)
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Complete other assigned tasks as assigned by management

Requirements:
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:
• Understand that their team's success depends on their accomplishments
• Possess strong written, verbal, and interpersonal communication skills
• Possess organizational skills and decision-making skills
• Have earned a high school diploma or GED (preferred)
• Utilize basic math skills and basic computer skills
• Exhibit acceptance of authority
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day
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Customer Service Representative

08234 Egg Harbor Twp, New Jersey AtlantiCare

Posted 13 days ago

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Job Description

POSITION SUMMARY
The primary responsibility for this position is to provide information to patients regarding their account status, to assist customers with problem resolution and to provide clerical and administrative support to the department. A strong working knowledge of all customer service responsibilities as defined by the respective A&E tool for this position is required. These responsibilities are performed primarily through telephone, in writing, in person, and/or via correspondence.

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
QUALIFICATIONS
EDUCATION: High School Diploma or equivalent required.
LANGUAGE: Bi-Lingual -- Spanish -- preferred.
LICENSE/CERTIFICATION:
EXPERIENCE: Minimum 1 - 3 years' experience in a hospital business office environment in the areas of claim processing, billing and follow-up required. 1-2 years working knowledge of McKesson/STAR with an emphasis on Patient Registration/Insurance Management preferred.
1-2 year's previous customer service experience is required. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) preferred. Working knowledge of Microsoft Office specifically that of Outlook and Word required.

PERFORMANCE EXPECTATIONS
The Customer Service Representative possesses well-developed communication, interpersonal and organizational skills and interacts effectively with all levels of the organization. This position demonstrates commitment to internal and external customer service, achieves established telephone performance standards and demonstrates the ability to handle multiple tasks at once.

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

WORK ENVIRONMENT
Position requires sitting at a desk/computer a majority of the day and frequent walking, standing and reaching. This position also requires the ability to occasionally lift up to 10 pounds. Works with equipment such as computer terminal, fax machine, printer and copier.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP
This position reports to department leadership.

The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.
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Customer Service Associate

08401 Atlantic City, New Jersey Marshall Retail Group

Posted 13 days ago

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Job Description

Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.

Benefits

* Medical, Dental, and Vision Insurance
* Employer-Paid Life Insurance
* Disability Insurance
* Paid Time Off
* Paid Parental Leave
* 401(k) with company match
* Employee Discount

Job Responsibilities

* Greets and assists customers throughout their shopping experience
* Maximizes sales by suggesting products and up selling when appropriate
* Remains knowledgeable of the store's merchandise and current promotions
* Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
* Assists with inventory and receiving of merchandise
* Replenishes back stock to maintain appropriate levels of merchandise on the floor
* Conducts markdowns of merchandise as instructed
* Perform opening/closing duties, including securing cash registers and store security
* Communicates customer complaints and inventory concerns to management in a timely manner
* If identified as a keyholder, additional responsibilities will be assigned
* Other duties as assigned

Job Requirements

Job Requirements

* Previous retail or customer service experience is a plus, but not required
* Strong written and verbal English communication skills
* Demonstrated customer service experience
* Ability to multitask and resolve minor customer service conflicts
* Alcohol Beverage Awareness Cared (TAM Card) may be required
* Additional Security clearance may be required
* Satisfactory Criminal Background Check and Drug Testing May be required

Additional Requirements - CSA, CS Leads

* Limited sitting
* Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
* Normal or corrected vision and hearing
* Can distinguish varying or specific colors, patterns, or materials to assist customers
* Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
* Typically, indoors
* Typically, in a consistent temperature
* Use of fine motor hand functions
* Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.
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Customer Service/Sales

08210 Cape May Court House, New Jersey Home Depot

Posted 4 days ago

Job Viewed

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Job Description

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
_Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit_ _ _._
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.50 - $19.50
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Customer Service/Sales

08201 Absecon, New Jersey Home Depot

Posted 4 days ago

Job Viewed

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Job Description

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
_Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit_ _ _._
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.50 - $19.50
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Customer Service/Sales

08360 Vineland, New Jersey Home Depot

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
_Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit_ _ _._
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.50 - $19.50
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Customer Service/Sales

08234 Egg Harbor Twp, New Jersey Home Depot

Posted 4 days ago

Job Viewed

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Job Description

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
_Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit_ _ _._
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.50 - $19.50
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