168,553 Service Support jobs in the United States

We are seeking a dedicated and enthusiastic Customer Service and Support professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with professionalism and efficiency. You will be responsible for managing a variety of customer interactions, whether they arrive through phone, email, or live chat. Your ability to listen attentively, empathize with customers, and address their needs will be crucial to our mission of delivering outstanding service. As part of a collaborative team, you will not only help customers resolve issues but also contribute to the continuous improvement of our support processes. This position offers a fantastic opportunity for individuals who are passionate about customer relations and are looking for a role where they can make a significant impact. You will work closely with other departments to ensure customer satisfaction and will have the chance to learn about our products and services in depth. If you thrive in a fast-paced environment and enjoy problem-solving, we would love to have you on board to help us enhance our customer support experience.

• Handle customer inquiries promptly and professionally via phone, email, or chat.
• Resolve customer complaints efficiently while providing appropriate solutions and alternatives.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with other team members and departments to improve service delivery.
• Assist in the development and implementation of customer service policies and procedures.
• Identify and escalate issues that require further attention or resolution.
• Stay updated on product knowledge and company policies to ensure accurate information is provided.

• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving capabilities to address customer issues effectively.
• Ability to remain calm and professional in challenging situations.
• Familiarity with CRM systems and customer service software.
• Demonstrated ability to work independently and as part of a team.
• Willingness to learn and adapt to new processes and technologies.

As a valuable member of our remote team, your responsibilities in these roles revolve around providing top-notch email support to our clients and customers. We actively encourage both beginners and individuals with some experience to apply. If you're new to email support, don't worry we provide the training and support needed to excel in your role. Your contributions play a pivotal role in delivering outstanding service to our clients.
Qualifications:

Beginners are wholeheartedly welcome, and no prior email support. experience is necessary. We value qualities such as strong communication skills, adaptability, and a willingness to learn. If you're new to email support, we're here to support your growth and development.
Requirements:

To excel in these roles, you'll need to meet a few basic requirements:
Access to a reliable computer with a stable internet connection.

Compensation:

These positions offer competitive hourly pay rates, ranging from $25 to $5 an hour. We believe in recognizing your dedication and providing fair compensation for your work. Additionally, there may be opportunities for additional benefits, career advancement, and professional development to enhance your experience and support your long-term career goals in email support.
Work Hours:

Experience the flexibility of remote work by creating your own work schedule. We understand that everyone has unique commitments and schedules, so we empower you to establish a work routine that aligns seamlessly with your life.
Reporting Structure:

Throughout your journey with us, you will have a dedicated supervisor who will provide guidance, support, and mentorship tailored to your needs. Our team structure is meticulously designed to ensure that you have the necessary resources and assistance to not only succeed in your role but also thrive and make a meaningful contribution to our client support efforts.
Application Process:

Applying for these Email Support Remote Jobs is straightforward. Just click the "Apply Now" button below to commence your journey with us. We eagerly anticipate reviewing your application and potentially welcoming you to our remote team, where you can make a meaningful impact on our clients' businesses, whether you're an experienced professional or a beginner.

Our company culture is founded on principles of inclusivity, teamwork, and a commitment to delivering exceptional email support. Even in our virtual work environment, you'll experience a strong sense of camaraderie among our team members. We value open communication, encourage innovative thinking, and are dedicated to providing the highest level of support to our clients.
FAQ Section:

Q1: Is prior email support experience required for these roles? A1: No, prior email support experience is not necessary. We actively welcome individuals who are new to the field and provide the training and support you need to excel in email support.

Q2: Can I choose my work hours in these roles for beginners? A2: Absolutely! We offer flexible scheduling options to accommodate your unique needs and preferences.

Q3: Are there opportunities for career growth in these email support positions? A3: Yes, we are committed to offering growth opportunities and additional benefits to support your ongoing career development in the field of email support.

Q4: What types of email support inquiries will I handle in these roles? A4: Your responsibilities may encompass various email support tasks to assist our clients and customers.
Conclusion:

If you're eager to start your career in email support with hourly pay rates ranging from 35 to 45, we invite you to apply for Email Support Remote Jobs. Join our team and make a significant difference in the world of client support while enjoying the benefits of remote work. Click the "Apply Now" button to get started on your rewarding career journey

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We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

• High school diploma or equivalent
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Description:

We are seeking a dedicated and professional individual to join our team as a Customer Service and Support Representative. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support to ensure their needs are met efficiently and effectively. The ideal candidate will possess excellent communication skills, a strong customer-oriented approach, and the ability to resolve issues quickly while maintaining a positive attitude. Your primary responsibility will be to assist customers with inquiries, troubleshoot problems, and guide them through our services and products. You will work closely with various departments to ensure that customer feedback is appropriately addressed and implemented. Additionally, you will document customer interactions and maintain records to help improve service quality. A successful candidate will be proactive in identifying opportunities to enhance the customer experience and will contribute to the overall success and reputation of our organization. If you are passionate about delivering exceptional customer service and possess a strong willingness to learn and grow, we invite you to apply for this rewarding opportunity to be part of our team.

Responsibilities:
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
– Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
– Provide product and service information to customers, helping them make informed decisions.
– Document customer interactions and maintain accurate records in the customer relationship management system.
– Collaborate with internal teams to address customer needs and feedback effectively.
– Identify opportunities to improve customer support processes and propose enhancements.
– Stay up-to-date with product knowledge and service updates to provide accurate information to customers.

Requirements
– Proven experience in customer service or a related field.
– Excellent verbal and written communication skills.
– Strong problem-solving abilities and critical thinking skills.
– Ability to work independently as well as part of a team.
– Proficient in using customer relationship management (CRM) software and other relevant tools.
– Detail-oriented with strong organizational skills.
– Ability to handle high-pressure situations and maintain professionalism.

Benefits
-- Competitive salary with opportunities for increases
-- Flexible work hours and remote options 
-- Opportunities for career growth and advancement
-- Ongoing training and development
-- Health, dental, and vision insurance 
-- Paid time off and holiday benefits
-- Employee support programs and recognition

If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Customer Service and Support Representative position at McClung Energy Services LLC.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

  Requirements and skills
• High school diploma
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

• Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
• Develop in-depth product knowledge and provide accurate information to customers.
• Assist customers with order processing, shipment tracking, and returns or exchanges.
• Maintain accurate records of customer interactions and inquiries.
• Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
• Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
• Identify customer inquiry trends and provide feedback for process improvement.
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

• A high school diploma or equivalent, a Bachelor's degree is a plus.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient computer skills and experience with CRM software.
• Exceptional customer service skills with a strong focus on customer satisfaction.
• Ability to multi-task and handle high-pressure situations.
• Attention to detail and accuracy.
• Empathy, patience, and a positive attitude.

We are seeking a dedicated and enthusiastic Customer Service and Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, addressing inquiries and resolving issues in a timely and professional manner. You will play a crucial role in enhancing customer satisfaction and loyalty, ensuring that every customer interaction is positive and productive. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to multitask in a fast-paced environment. You will handle various customer inquiries through multiple channels, including phone, email, and live chat, providing expert guidance on our products and services. Your ability to empathize with customers and effectively resolve their concerns will be paramount. Additionally, you will collaborate closely with other departments to escalate issues and contribute to our overall customer support strategy. If you are a problem-solver who thrives in a team-oriented atmosphere, we encourage you to apply and make a difference in our customers' experience.

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Assist customers with product selection, troubleshooting, and technical support as needed.
• Identify trends in customer inquiries and work with the team to implement solutions.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions.
• Provide feedback to management on ways to improve service delivery and customer experience.

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in customer service or support role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills; ability to communicate clearly and effectively.
• Strong problem-solving skills with a focus on customer-centered solutions.
• Familiarity with CRM systems and MS Office suite; ability to learn new software quickly.
• Ability to work flexible hours, including evenings and weekends as needed.
• A positive attitude, strong work ethic, and a passion for delivering exceptional service.

The Administrative Assistant will provide administrative support to ensure the efficient operation of the office. This role includes managing office tasks, organizing schedules, maintaining communication channels, and performing clerical duties. The ideal candidate will be organized, detail-oriented, and able to work independently in a fast-paced environment.

Key Responsibilities:

• General Administration: Perform office duties such as managing incoming phone calls, emails, and correspondence. Ensure smooth day-to-day operations.
• Calendar Management: Schedule meetings, appointments, and events; coordinate office resources and meeting rooms.
• Document Management: Prepare, file, and organize company documents and records. Maintain an organized filing system.
• Data Entry and Reporting: Input data into systems, prepare reports, and assist with data analysis when needed.
• Customer Service: Serve as a point of contact for clients, visitors, and employees. Provide high-level customer service, answering inquiries or directing them to appropriate departments.
• Inventory Management: Oversee office supplies and equipment, place orders, and ensure that the office is well-stocked.
• Office Coordination: Coordinate travel arrangements, meetings, and special projects as needed.
• Collaboration: Work closely with other departments to ensure administrative support for ongoing projects or operational needs.

We seek a Customer Service Representative, Your primary point of contact for customers, providing support, resolving issues, and ensuring customer satisfaction. Here are the key responsibilities and requirements:

Key Responsibilities:
- Customer Support: Provide timely and effective support to customers via phone, email, chat, or in-person.
- Issue Resolution: Resolve customer complaints, concerns, and issues in a professional and courteous manner.
- Product Knowledge: Possess knowledge of products or services, providing accurate information and solutions to customers.
- Communication: Communicate effectively with customers, colleagues, and management, ensuring clear and concise information exchange.
- Documentation: Document customer interactions, feedback, and issues, identifying trends and areas for improvement.

Requirements:
- Communication Skills: Excellent verbal and written communication skills, with ability to interact with diverse customers.
- Customer Focus: Strong customer-centric approach, with ability to empathize with customers and provide solutions.
- Problem-Solving: Ability to analyze problems, identify solutions, and make informed decisions.
- Product Knowledge: Knowledge of products or services, with ability to provide accurate information and solutions.
- Technical Skills: Proficiency in customer service software, such as CRM systems or ticketing platforms.

Soft Skills:
- Patience: Ability to remain calm and composed under pressure, handling difficult or frustrated customers.
- Empathy: Ability to understand and relate to customer concerns, providing personalized support.
- Adaptability: Ability to adapt to new products, services, or procedures, staying up-to-date with industry developments.
- Teamwork: Ability to work collaboratively with colleagues, sharing knowledge and best practices.

Work Environment:
- Call Center: May work in a call center or customer service department, handling high volumes of customer interactions.
- Flexible Schedule: May work flexible hours, including evenings, weekends, or holidays, depending on customer needs.