The term 'service' encompasses a broad spectrum of roles across various industries in the United States. These positions focus on providing assistance, support, and solutions to customers or clients. Job titles can range from customer service representatives and technical support specialists to service managers and field service technicians. The demand for service-oriented professionals remains consistent, reflecting the importance of customer satisfaction and operational efficiency in today's market.What Jobs are available for Service in the United States?
Showing 5000+ Service jobs in the United States
Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Mana...
10176 New York, New York
Capgemini
Posted 7 days ago
Job Viewed
Job Description
**Job Title:** Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
**Key Responsibilities**
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
**Required Qualifications:**
3 years of experience in ServiceNow development, with a focus on CSM and SOM modules.
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.
ServiceNow Certified System Administrator (CSA) certification.
Excellent problem-solving and communication skills.
**Preferred Qualifications:**
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
Familiarity with performance analytics and dashboard creation.
**Key Competencies**
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
**Key Responsibilities**
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
**Required Qualifications:**
3 years of experience in ServiceNow development, with a focus on CSM and SOM modules.
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.
ServiceNow Certified System Administrator (CSA) certification.
Excellent problem-solving and communication skills.
**Preferred Qualifications:**
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
Familiarity with performance analytics and dashboard creation.
**Key Competencies**
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_
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0
CUSTOMER SERVICE HELP DESK
Remote
$25 - $35 per hour
MUDFLY LOGISTICS
Posted 16 days ago
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
The Company Specialises in ; - *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately. - *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently. - *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps. - *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system. - *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations. - *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance. - *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions. ### Required Qualifications & Skills - *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome). - *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus. - *Language:* Fluent Engli...
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1
HELP DESK SUPPORT SERVICE SPECIALIST - INTERMEDIATE
35808 Redstone Arsenal, Alabama
General Dynamics Information Technology
Posted 1 day ago
Job Viewed
Job Description
**Req ID:** RQ
**Type of Requisition:** SCA
**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph
**Public Trust/Other Required:** None
**Job Family:** SCA
**Skills:**
Desktop Operating Systems,Information Technology (IT) Systems,IT Hardware
**Experience:**
10 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
**HELP DESK SUPPORT SERVICE SPECIALIST - INTERMEDIATE**
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as **HELP DESK SUPPORT SERVICE SPECIALIST - INTERMEDIATE** with for a career where your growth is just as important as the mission you support.
**MEANINGFUL WORK AND PERSONAL IMPACT**
As a **HELP DESK SUPPORT SERVICE SPECIALIST - INTERMEDIATE** , the work you'll do at GDIT will be impactful supporting mission of US Army Intelligence and Security Command (INSCOM).
+ Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.
+ Handles problem that the first-tier of help desk support is unable to resolve.
+ May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
+ Simulates or recreates user problems to resolve operating difficulties.
+ Recommends systems modifications to reduce user problems.
+ Maintains currency and high level of technical skill in field of expertise.
+ Escalates more complex problems to Senior Level.
+ Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
+ Perform systems administration of desktop systems connected to local and wide area networks.
+ Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
+ Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.
+ Provide support for implementation, troubleshooting and maintenance of IT systems.
+ Manage IT system infrastructure and any processes related to these systems
+ Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
+ Provides polite and friendly customer service
+ Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.
+ Documents incident status and solutions in incident database tools.
+ Possesses current working knowledge of computers, printers, laptops, and common windows applications
+ Works through various types Tier I issues with telephone assist
+ Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
+ Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
+ Possesses comprehensive knowledge of desktop operating systems and applications
**WHAT YOU'LL NEED TO SUCCEED:**
+ **Education:** Associates degree
+ **Experience:** 7+ years of related experience
+ **Technical skills:**
+ Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
+ Knowledge of the principles, methods, and techniques used in network and systems administration and support
+ Knowledge of related hardware and software
+ Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
+ Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
+ Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot)
+ 1 Year DoD experience
+ NOSC support experience, including problem resolution and incident tracking
+ Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot).
+ **Security clearance level:** TS/SCI
+ **US citizenship required**
+ **Required Certification(s):**
+ DoD -M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
+ IAT II 8570/8140 Baseline Certification Security+ or equivalent
+ Computing Env: Computing Env: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date.)
+ **Role Requirements** :
+ On customer site daily support
+ Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
+ Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
+ Travel may be required to support the mission
**GDIT IS YOUR PLACE**
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
+ Growth: AI-powered career tool that identifies career steps and learning opportunities
+ Support: An internal mobility team focused on helping you achieve your career goals
+ Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
+ Community: Award-winning culture of innovation and a military-friendly workplace
**OWN YOUR OPPORTUNITY**
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
#GDITPriority
#GDITINSCOM
#I2TS4
#GDITArmy
The likely hourly rate for this position is between $32.69 - $44.23. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
**Type of Requisition:** SCA
**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph
**Public Trust/Other Required:** None
**Job Family:** SCA
**Skills:**
Desktop Operating Systems,Information Technology (IT) Systems,IT Hardware
**Experience:**
10 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
**HELP DESK SUPPORT SERVICE SPECIALIST - INTERMEDIATE**
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as **HELP DESK SUPPORT SERVICE SPECIALIST - INTERMEDIATE** with for a career where your growth is just as important as the mission you support.
**MEANINGFUL WORK AND PERSONAL IMPACT**
As a **HELP DESK SUPPORT SERVICE SPECIALIST - INTERMEDIATE** , the work you'll do at GDIT will be impactful supporting mission of US Army Intelligence and Security Command (INSCOM).
+ Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.
+ Handles problem that the first-tier of help desk support is unable to resolve.
+ May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
+ Simulates or recreates user problems to resolve operating difficulties.
+ Recommends systems modifications to reduce user problems.
+ Maintains currency and high level of technical skill in field of expertise.
+ Escalates more complex problems to Senior Level.
+ Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
+ Perform systems administration of desktop systems connected to local and wide area networks.
+ Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
+ Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.
+ Provide support for implementation, troubleshooting and maintenance of IT systems.
+ Manage IT system infrastructure and any processes related to these systems
+ Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
+ Provides polite and friendly customer service
+ Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.
+ Documents incident status and solutions in incident database tools.
+ Possesses current working knowledge of computers, printers, laptops, and common windows applications
+ Works through various types Tier I issues with telephone assist
+ Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
+ Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
+ Possesses comprehensive knowledge of desktop operating systems and applications
**WHAT YOU'LL NEED TO SUCCEED:**
+ **Education:** Associates degree
+ **Experience:** 7+ years of related experience
+ **Technical skills:**
+ Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
+ Knowledge of the principles, methods, and techniques used in network and systems administration and support
+ Knowledge of related hardware and software
+ Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
+ Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
+ Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot)
+ 1 Year DoD experience
+ NOSC support experience, including problem resolution and incident tracking
+ Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot).
+ **Security clearance level:** TS/SCI
+ **US citizenship required**
+ **Required Certification(s):**
+ DoD -M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
+ IAT II 8570/8140 Baseline Certification Security+ or equivalent
+ Computing Env: Computing Env: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date.)
+ **Role Requirements** :
+ On customer site daily support
+ Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
+ Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
+ Travel may be required to support the mission
**GDIT IS YOUR PLACE**
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
+ Growth: AI-powered career tool that identifies career steps and learning opportunities
+ Support: An internal mobility team focused on helping you achieve your career goals
+ Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
+ Community: Award-winning culture of innovation and a military-friendly workplace
**OWN YOUR OPPORTUNITY**
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
#GDITPriority
#GDITINSCOM
#I2TS4
#GDITArmy
The likely hourly rate for this position is between $32.69 - $44.23. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
Is this job a match or a miss?
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2
Help Desk Support Level 2 - Managed Service Provider
Guaynabo, Puerto Rico
K2 Staffing, LLC
Posted today
Job Viewed
Job Description
Job Description
Job Description
Summary
Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
- Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Deploying and managing Windows Servers and Active Directory
- Designing Local Area Networks
- Implementing and monitoring network security
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
Qualifications & Requirements
- Must be competent in English & Spanish, oral & written.
- Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- 2-3 years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
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3
Help Desk
Georgia, Georgia
CACI International
Posted today
Job Viewed
Job Description
Help Desk
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
CACI is seeking a **GETS Help Desk** person to be an integral part of a small team providing operations and maintenance support of Geospatial Intelligence Enterprise Tasking, Processing, Exploitation, and Dissemination Services (GETS) application.
**Responsibilities:**
+ Synthesizes customer contractual needs and requirements into application test solutions
+ Capture and analyze user's requirement to support operations and maintenance of application
+ Understand customer business challenges and goals, and offer expert solution options to identify and develop opportunities for expansion
+ Conducts Knowledge Management to maintain internal databases and GETS system records.
+ Responds to customer requests for account support and technical assistance.
+ Leverage troubleshooting experience to resolve issues, and the GETS System tool interface to manage customer accounts and settings
+ Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
+ Conduct root cause analysis at Tier I and II levels -
+ Provide weekly updates on current and future activities
+ Isolate and advise users on services and technical assistance available and coordinates the provision of such assistance
+ Identify causes of job failures and provides consultation with regard to problem resolution
+ Develop or provide support for the development of guidance and training materials and updates
+ Provide support to testing activities for problem and incident resolution
+ Support Corrective, Preventative and Adaptive maintenance to current operational baselines
+ Adhere and support AGILE process based development
+ Conduct development user testing and provide feedback and recommendations
+ Coordinates with NGA's Orchestration Services and other external entities tracking schedules, backlog, release train processes and execution
+ Coordinates with key stakeholders and Corrective, Adaptive, Preventative, and Perfective maintenance activities to provide cross-team integration, escalate impediments, and help manage risks -
+ Interfaces with external ISP activities coordinating changes to infrastructure supporting GETS applications and services
+ Maintain continuing education requirements for holding system administrative access
**Qualifications:**
_Required:_
+ **TS/SCI Security Clearance and willingness to obtain Polygraph**
+ Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education,
+ With 14 years or more of professional experience; or 12 years of professional experience with a related Masters degree.
+ Facilitating all phases of applications sustainment, maintenance, testing and deployment activities, independent of supervisory guidance
+ Experience coordinating with external entities tracking schedules, backlog, release train processes and execution
+ Experience with cross-team integration efforts
+ Experience briefing senior leaders and government stakeholders
+ Experience with geospatial information systems Experience conducting training to 10-20 students Experience utilizing JIRA
_Desired:_
Insert 3-5 bullet points here
+ Experience utilizing Geospatial Intelligence Enterprise Tasking, Processing, Exploitation, and Dissemination Services (GETS) in analyst capacity
+ Experience utilizing SPLUNK to pull reports
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$58,500 - $122,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
CACI is seeking a **GETS Help Desk** person to be an integral part of a small team providing operations and maintenance support of Geospatial Intelligence Enterprise Tasking, Processing, Exploitation, and Dissemination Services (GETS) application.
**Responsibilities:**
+ Synthesizes customer contractual needs and requirements into application test solutions
+ Capture and analyze user's requirement to support operations and maintenance of application
+ Understand customer business challenges and goals, and offer expert solution options to identify and develop opportunities for expansion
+ Conducts Knowledge Management to maintain internal databases and GETS system records.
+ Responds to customer requests for account support and technical assistance.
+ Leverage troubleshooting experience to resolve issues, and the GETS System tool interface to manage customer accounts and settings
+ Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
+ Conduct root cause analysis at Tier I and II levels -
+ Provide weekly updates on current and future activities
+ Isolate and advise users on services and technical assistance available and coordinates the provision of such assistance
+ Identify causes of job failures and provides consultation with regard to problem resolution
+ Develop or provide support for the development of guidance and training materials and updates
+ Provide support to testing activities for problem and incident resolution
+ Support Corrective, Preventative and Adaptive maintenance to current operational baselines
+ Adhere and support AGILE process based development
+ Conduct development user testing and provide feedback and recommendations
+ Coordinates with NGA's Orchestration Services and other external entities tracking schedules, backlog, release train processes and execution
+ Coordinates with key stakeholders and Corrective, Adaptive, Preventative, and Perfective maintenance activities to provide cross-team integration, escalate impediments, and help manage risks -
+ Interfaces with external ISP activities coordinating changes to infrastructure supporting GETS applications and services
+ Maintain continuing education requirements for holding system administrative access
**Qualifications:**
_Required:_
+ **TS/SCI Security Clearance and willingness to obtain Polygraph**
+ Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education,
+ With 14 years or more of professional experience; or 12 years of professional experience with a related Masters degree.
+ Facilitating all phases of applications sustainment, maintenance, testing and deployment activities, independent of supervisory guidance
+ Experience coordinating with external entities tracking schedules, backlog, release train processes and execution
+ Experience with cross-team integration efforts
+ Experience briefing senior leaders and government stakeholders
+ Experience with geospatial information systems Experience conducting training to 10-20 students Experience utilizing JIRA
_Desired:_
Insert 3-5 bullet points here
+ Experience utilizing Geospatial Intelligence Enterprise Tasking, Processing, Exploitation, and Dissemination Services (GETS) in analyst capacity
+ Experience utilizing SPLUNK to pull reports
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$58,500 - $122,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
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4
Help Desk
77484 Waller, Texas
Robert Half
Posted 14 days ago
Job Viewed
Job Description
Description
Primary Duties:
+ Serve as the initial point of contact for internal technical support, addressing issues via phone, email, or in person.
+ Diagnose and resolve problems related to computers, mobile devices, printers, and commonly used software.
+ Log all support interactions and resolutions in the IT service management system.
+ Forward more complex or unresolved issues to senior IT staff or external vendors when necessary.
+ Assist with employee onboarding and offboarding by setting up user accounts and preparing IT equipment.
+ Track and manage IT hardware and software inventory, ensuring compliance with company standards.
+ Provide assistance to remote employees and field staff with connectivity and access challenges.
Requirements
Required Skills & Experience:
+ Associate degree in Information Technology or equivalent hands-on experience.
+ 1-3 years working in a technical support or help desk role.
+ Solid understanding of Microsoft Windows, Office 365, and basic networking principles.
+ Strong communication skills and a proactive approach to troubleshooting.
+ Familiarity with help desk ticketing platforms such as ServiceNow, Jira, or similar.
+ Ability to prioritize tasks and work independently in a fast-paced environment.
Preferred Qualifications:
+ Prior experience supporting users in industrial or manufacturing settings.
+ Working knowledge of Active Directory and remote support tools.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Primary Duties:
+ Serve as the initial point of contact for internal technical support, addressing issues via phone, email, or in person.
+ Diagnose and resolve problems related to computers, mobile devices, printers, and commonly used software.
+ Log all support interactions and resolutions in the IT service management system.
+ Forward more complex or unresolved issues to senior IT staff or external vendors when necessary.
+ Assist with employee onboarding and offboarding by setting up user accounts and preparing IT equipment.
+ Track and manage IT hardware and software inventory, ensuring compliance with company standards.
+ Provide assistance to remote employees and field staff with connectivity and access challenges.
Requirements
Required Skills & Experience:
+ Associate degree in Information Technology or equivalent hands-on experience.
+ 1-3 years working in a technical support or help desk role.
+ Solid understanding of Microsoft Windows, Office 365, and basic networking principles.
+ Strong communication skills and a proactive approach to troubleshooting.
+ Familiarity with help desk ticketing platforms such as ServiceNow, Jira, or similar.
+ Ability to prioritize tasks and work independently in a fast-paced environment.
Preferred Qualifications:
+ Prior experience supporting users in industrial or manufacturing settings.
+ Working knowledge of Active Directory and remote support tools.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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5
MSP L2+ Help Desk Support/Field Service - IT Technician
Hauppauge, New York
Connected Technology, LLC
Posted today
Job Viewed
Job Description
Job Description
We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks.
*This is not an entry level position . You must have real experience and will be expected to be productive from the beginning.
Duties and Responsibilities (not comprehensive of all tasks)
Diagnose and resolve IT related hardware, software, and network issues
Configuration and installation of new IT equipment at client locations
Installation, setup, and support of VoIP systems
Configure user accounts in Active Directory, O365 and other applications
Track customer issues and resolutions in our ticketing system
Proactively monitor, manage, and support client networks
Perform software and hardware updates and maintenance
Investigate security breaches and vulnerabilities
Collaborate with other team members to solve complex issues
Recommend hardware and software improvements to clients
Monitor data backups and perform file restorations or disaster recovery
Rebuild/re-image computers and transferring/saving user profiles and data
Resolve virus and malware issues
VPN setup and troubleshooting
Backup/Restoration and Disaster Recovery
Requirements and Qualifications
At least 2 yrs. experience in an IT support related position
ConnectWise and MSP experience ++
Cisco and Meraki experience ++
Thorough knowledge of Windows 10 and Mac OS X
Cybersecurity experience or certification a plus, but not required.
Familiarity with mobile devices such as iPhones, iPads, Android, etc.
Prior knowledge of service ticketing systems
Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points
Running and terminating low voltage wiring (Cat cable, RJ45, RJ11)
Professional attitude and appearance
Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations
Availability during weekday business hours and a rotating on-call schedule, if needed
Must have a reliable vehicle and be available to travel within an assigned geographical region
Desired Qualities and Skills
Strong troubleshooting and critical thinking skills
Ability to multitask, prioritize, and manage time efficiently
Excellent verbal and written communication skills
Self-motivated with the ability to work in a fast-paced environment
Why work here
We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks.
*This is not an entry level position . You must have real experience and will be expected to be productive from the beginning.
Duties and Responsibilities (not comprehensive of all tasks)
Diagnose and resolve IT related hardware, software, and network issues
Configuration and installation of new IT equipment at client locations
Installation, setup, and support of VoIP systems
Configure user accounts in Active Directory, O365 and other applications
Track customer issues and resolutions in our ticketing system
Proactively monitor, manage, and support client networks
Perform software and hardware updates and maintenance
Investigate security breaches and vulnerabilities
Collaborate with other team members to solve complex issues
Recommend hardware and software improvements to clients
Monitor data backups and perform file restorations or disaster recovery
Rebuild/re-image computers and transferring/saving user profiles and data
Resolve virus and malware issues
VPN setup and troubleshooting
Backup/Restoration and Disaster Recovery
Requirements and Qualifications
At least 2 yrs. experience in an IT support related position
ConnectWise and MSP experience ++
Cisco and Meraki experience ++
Thorough knowledge of Windows 10 and Mac OS X
Cybersecurity experience or certification a plus, but not required.
Familiarity with mobile devices such as iPhones, iPads, Android, etc.
Prior knowledge of service ticketing systems
Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points
Running and terminating low voltage wiring (Cat cable, RJ45, RJ11)
Professional attitude and appearance
Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations
Availability during weekday business hours and a rotating on-call schedule, if needed
Must have a reliable vehicle and be available to travel within an assigned geographical region
Desired Qualities and Skills
Strong troubleshooting and critical thinking skills
Ability to multitask, prioritize, and manage time efficiently
Excellent verbal and written communication skills
Self-motivated with the ability to work in a fast-paced environment
Why work here
We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.
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6
Help Desk Support / Help Desk Specialist III
85702 Tucson, Arizona
TEKsystems
Posted today
Job Viewed
Job Description
Description
The Expert Desk Analyst will provide technical support to internal employees who service our customers. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employee issues/requests, which may range from straightforward to more complicated technical issues in a dynamic, fast-paced environment. There is also a range of administration duties within this role. Excellent communication and interpersonal skills combined with technical skills are essential to providing a customer obsessed, high touch level of support to the employee community.
Responsibilities:
- In-depth technical troubleshooting of software, and connectivity issues for remote employees
- Assist customers in gaining access to various systems.
- Monitor for incoming issues, determine root cause and either fix or escalate
- Log all contacts into Incident Management System (ServiceNow) Partner with appropriate teams to resolve or properly close aging tickets
- Communicate contact trends and challenges in team meetings
- Take on small projects from start to finish focused on streamlining ATLAS processes
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Asynchronously communicate effectively with customers in a manner that reduces downtime
- Escalate systemic outages to Incident Management Team and advocate for resolution
- Collaborate with peers while solving customer problems in a fast-paced environment.
Soft Skills:
- Able to provide outstanding customer service to users with a wide range of backgrounds and technical abilities
- Problem Solver
- Ability to deduce obscure problems within complicated distributed systems
- Diligence/Alertness - able to maintain focus on new, incoming issues while continuing to work on existing tasks
- Self-motivation - displays a willingness to take on tasks without being asked
- Adaptability - comfortable in a constantly changing environment
- Proficiency - comfortable supporting a wide range of end-user issues
- Collaboration - willingness to engage other support teams, seek help, ask questions
- Customer Obsession/Empathy - passionate about providing excellent customer service and follow-thru to completion
- Falls in love with the customer problem and puts themselves in the customer's situation
- Communication - Translate technical jargon into a communication that is digestible by end users.
Desired Experience
- Help Desk, contact center, end-user tech support, "Geek Squad," "Genius Bar," etc.
- Providing application support through asynchronous communication.
- Partner and communicate with developers/engineers to solve application issues.
- Customer facing break/fix for call center environments and remote workers.
- Knowledge Centered Support (KCS); documentation and process.
- Familiarity in supporting end-user issues with the following technologies but not limited to: Salesforce, VOIP, Interactive Intelligence, IVR, Multi-factor Authentication, Slack, Service-Now, video conferencing, remote desktop, etc.
EOE AA M/F/Vet/Disability. As a temporary agency partner to Intuit, we will consider for employment qualified applicants with histories in a manner consistent with requirements of local law. Intuit is proud to be an equal opportunity and affirmative action employer. Accordingly, as a temporary agency partner to Intuit, we make hiring decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of histories for positions at Intuit, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process or for more information, please talk with your recruiter or send a request to (email protected). For more information about Intuit's hiring practices, please read their EEO policy.
Skills
windows 10, windows 11, chat support, customer service, troubleshooting, phone support, servicenow
Top Skills Details
windows 10,windows 11,chat support,customer service,troubleshooting
Additional Skills & Qualifications
Details needed for an Intuit submittal in the PRO system:
- First and Last Name (legal):
- Pay Rate:
- Availability to Interview:
- Availability to Start:
- Vacation plans in first 90 days:
- Location:
- Relocation/commute plan (if necessary):
- Reason for Looking:
- Job Search Activity:
- Contact Info - email/phone number:
- Summary: (short summary of their skills, etc.)
- Last 4 SS#
- MM/DD
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $26.50 - $26.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Expert Desk Analyst will provide technical support to internal employees who service our customers. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employee issues/requests, which may range from straightforward to more complicated technical issues in a dynamic, fast-paced environment. There is also a range of administration duties within this role. Excellent communication and interpersonal skills combined with technical skills are essential to providing a customer obsessed, high touch level of support to the employee community.
Responsibilities:
- In-depth technical troubleshooting of software, and connectivity issues for remote employees
- Assist customers in gaining access to various systems.
- Monitor for incoming issues, determine root cause and either fix or escalate
- Log all contacts into Incident Management System (ServiceNow) Partner with appropriate teams to resolve or properly close aging tickets
- Communicate contact trends and challenges in team meetings
- Take on small projects from start to finish focused on streamlining ATLAS processes
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Asynchronously communicate effectively with customers in a manner that reduces downtime
- Escalate systemic outages to Incident Management Team and advocate for resolution
- Collaborate with peers while solving customer problems in a fast-paced environment.
Soft Skills:
- Able to provide outstanding customer service to users with a wide range of backgrounds and technical abilities
- Problem Solver
- Ability to deduce obscure problems within complicated distributed systems
- Diligence/Alertness - able to maintain focus on new, incoming issues while continuing to work on existing tasks
- Self-motivation - displays a willingness to take on tasks without being asked
- Adaptability - comfortable in a constantly changing environment
- Proficiency - comfortable supporting a wide range of end-user issues
- Collaboration - willingness to engage other support teams, seek help, ask questions
- Customer Obsession/Empathy - passionate about providing excellent customer service and follow-thru to completion
- Falls in love with the customer problem and puts themselves in the customer's situation
- Communication - Translate technical jargon into a communication that is digestible by end users.
Desired Experience
- Help Desk, contact center, end-user tech support, "Geek Squad," "Genius Bar," etc.
- Providing application support through asynchronous communication.
- Partner and communicate with developers/engineers to solve application issues.
- Customer facing break/fix for call center environments and remote workers.
- Knowledge Centered Support (KCS); documentation and process.
- Familiarity in supporting end-user issues with the following technologies but not limited to: Salesforce, VOIP, Interactive Intelligence, IVR, Multi-factor Authentication, Slack, Service-Now, video conferencing, remote desktop, etc.
EOE AA M/F/Vet/Disability. As a temporary agency partner to Intuit, we will consider for employment qualified applicants with histories in a manner consistent with requirements of local law. Intuit is proud to be an equal opportunity and affirmative action employer. Accordingly, as a temporary agency partner to Intuit, we make hiring decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of histories for positions at Intuit, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process or for more information, please talk with your recruiter or send a request to (email protected). For more information about Intuit's hiring practices, please read their EEO policy.
Skills
windows 10, windows 11, chat support, customer service, troubleshooting, phone support, servicenow
Top Skills Details
windows 10,windows 11,chat support,customer service,troubleshooting
Additional Skills & Qualifications
Details needed for an Intuit submittal in the PRO system:
- First and Last Name (legal):
- Pay Rate:
- Availability to Interview:
- Availability to Start:
- Vacation plans in first 90 days:
- Location:
- Relocation/commute plan (if necessary):
- Reason for Looking:
- Job Search Activity:
- Contact Info - email/phone number:
- Summary: (short summary of their skills, etc.)
- Last 4 SS#
- MM/DD
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $26.50 - $26.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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7
Help Desk Support
Remote
$20 - $30 per year
CKP GROUP
Posted 1 day ago
Job Viewed
Job Description
Job Description:
We are looking for a Help Desk Support professional to join our IT team and provide technical support to our users. You will be the first point of contact for troubleshooting and resolving technical issues. This position requires excellent communication skills, strong technical knowledge, and a problem-solving mindset.
Key Responsibilities:
- Respond to customer or internal inquiries related to technical issues via phone, email, or chat.
- Diagnose and resolve hardware, software, and network issues.
- Provide troubleshooting steps to users and guide them through solutions.
- Escalate unresolved issues to higher-level support teams.
- Maintain detailed records of issues and solutions in the ticketing system.
- Ensure user satisfaction by providing timely and efficient resolutions.
- Assist in system updates and software installations.
Required Skills & Qualifications:
- Strong technical knowledge of computers, networks, and software.
- Familiarity with common IT tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and communication skills.
- Ability to prioritize tasks and manage multiple requests.
- A customer-first attitude and patience under pressure.
Benefits:
- Competitive salary and benefits package.
- Flexible work hours and remote opportunities.
- Health, dental, and vision insurance.
- Professional development and training opportunities.
Company Details
CKP GROUP is a trusted financial services provider committed to helping individuals and businesses achieve lasting financial stability and growth. We specialize in offering tailored solutions in investment management, financial planning, loans, and advisory services that empower our clients to make informed decisions. Our team of experienced professionals combines industry expertise with innovative strategies to deliver transparent, reliable, and results-driven financial services. We prioritize integrity, client satisfaction, and sustainable value creation in every partnership. At CKP GROUP, our mission is to provide accessible and dependable financial solutions that support wealth creation, security, and long-term success. Our vision is to be recognized as a leading financial institution, driving prosperity for our clients and communities.
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8
Help Desk Technician
Remote
$88000 - $110000 per year
Wallbanger Academy
Posted 2 days ago
Job Viewed
Job Description
We are looking for a Help Desk Technician with at least one year of professional IT support experience to join our technology team. The ideal candidate is a problem-solver with strong communication skills, technical know-how, and a customer-first mindset. You will be the first point of contact for technical issues, ensuring smooth day-to-day operations for both internal staff and users.
Key Responsibilities- Provide first-level technical support via phone, email, and chat for hardware, software, and network issues.
- Troubleshoot user issues with desktops, laptops, mobile devices, and peripherals.
- Assist with account setup, password resets, and user access management.
- Maintain and update ticketing system with detailed issue logs and resolutions.
- Escalate complex issues to Tier 2 or IT management when needed.
- Install, configure, and update software applications.
- Support internal systems such as LMS platforms, email clients, and collaboration tools (Google Workspace, Microsoft 365, etc.).
- Document processes and contribute to the knowledge base.
- 1+ year of experience in an IT support or help desk role.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Basic networking knowledge (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
- Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Desk).
- Excellent communication and problem-solving skills.
- Strong customer service orientation and ability to work independently or in a team environment.
- Experience supporting cloud-based systems (Google Workspace, Microsoft 365, Zoom).
- Knowledge of LMS or educational technology platforms.
- Basic understanding of cybersecurity best practices.
- Relevant certification (CompTIA A+, Network+, or similar) is a plus.
- Competitive salary and benefits package.
- Professional development and certification support.
- Collaborative and inclusive work culture.
- Opportunities to contribute to an innovative, mission-driven organization.
Company Details
We Offer... ...instruction in hardball & fastpitch as well as athletic performance develepment for athletes of all abilities. Our Intention is for all of our athletes to become fundamentaly sound while learning to compete. Wrok ethic, Leadership, Positive attitude and an Attitude that never quits are a few key principles that are required to be a Wallbanger; on the field as well as off the field.
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