1,897 Servicenow Irm jobs in the United States

**CTG is seeking to fill a ServiceNow IRM Engineer position for our client in Phoenix, AZ.**
**Duration:** 12 months
**Responsibilities:**
+ Configure, customize, and maintain ServiceNow IRM modules, including workflows, UI policies, ACLs, and integrations.
+ Lead solution design, estimate efforts, and perform cost-benefit analysis.
+ Maintain CMDB and ensure adherence to ITIL processes.
+ Collaborate with cross-functional teams and present technical solutions to diverse audiences.
+ Tailor solutions to meet client requirements and project budgets.
**Required Skills & Experience:**
+ 3+ years hands-on experience with ServiceNow IRM modules.
+ Strong JavaScript, RESTful API, XML, Java, Jelly scripting, and AngularJS skills.
+ Knowledge of LDAP, VPN, SSL, and web technologies.
+ 5+ years working in Agile or Scaled Agile environments; experience with tools like Rally.
+ Excellent verbal and written communication skills.
**Education & Certifications:**
+ BS/MS in Computer Science, IT, or related field.
+ ServiceNow Certified System Administrator preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
**To Apply:**
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **JoAnn Abramo at** ** ** . Kindly forward this to any other interested parties. Thank you!
**About CTG**
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Position: ServiceNow IRM Support lead

Location: Chicago, IL (Day 1 Onsite)

Duration: Long Term

JD:

• Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.

• Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules.

• Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs.

• Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams.

Experience Level

• 5+ years of hands-on experience with ServiceNow IRM and extensive experience with GRC processes, specifically in a support or maintenance capacity.

• Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment.

• Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA).

Qualifications

• Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc.

• In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow.

• Excellent communication and problem-solving skills, with the ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

Daily Tasks and Responsibilities

• Production Support: Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution.

• Defect Fixes: Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions. This includes performing root cause analysis to prevent reoccurrence.

• Enhancement Delivery: Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments.

• User Support: Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities.

• Reporting and Dashboards: Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status.

• Platform Maintenance: Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated.

• Documentation: Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment.

• Release Management: Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders.

Project Overview

The Risk Controls Enhancements (RCE) initiative is an enterprise-wide modernization and consolidation effort for Governance, Risk, and Controls (GRC) processes, data, and reporting.

Role Summary

The Senior Business Analyst, GRC/IRM, is a subject matter expert in risk management processes, responsible for defining and documenting business requirements for the ServiceNow IRM platform. This role involves leading discovery workshops, conducting process analysis, and acting as the functional owner of the solution to ensure it aligns with business goals and best practices. As a Senior Business Analyst, you will be a key liaison between business stakeholders and the technical team to ensure that the ServiceNow IRM solution effectively addresses strategic GRC objectives.

Requirements

Experience Level

5+ years of experience working with ServiceNow IRM, with a deep focus on GRC processes and modules.10+ years of professional experience in risk management, GRC, or a related field, demonstrating an in-depth understanding of enterprise risk, and controls processes.Proven track record of success in gathering and translating complex business requirements into clear, functional specifications for large-scale ServiceNow IRM implementations.Expertise in core IRM capabilities such as Risk Identification, Risk and Control Self Assessments (RCSA), Issue Management, Incident Management, Loss Events, and Controls Testing.

Qualifications

Deep functional understanding of the ServiceNow IRM suite and its capabilities, including Policy and Compliance, Risk Management, and Audit Management.In-depth knowledge of GRC and risk management frameworks and best practices.Strong communication, presentation, and facilitation skills, with the ability to bridge the gap between technical effectively and nontechnical stakeholders.Proven ability to lead workshops, gather requirements, and present complex information to all levels of the organization.Bachelor's degree in a relevant field, or equivalent professional experience.

Nice to Have

Experience with Agile or other iterative development methodologies. Experience with other risk management software or enterprise risk processes Lead workshops and conduct interviews with business stakeholders to define, analyze, and validate GRC/IRM requirements. Translate business needs into user stories, functional requirements, and process flow diagrams for implementation in ServiceNow IRM. Develop risk related artifacts such as risk registers, risk assessment methodologies, and control frameworks.

Position: ServiceNow IRM SME/Project Manager

Location: Chicago, IL (Day 1 Onsite)

Duration: Long Term

JD:

We are actively seeking Risk SME / Project Manager level candidates with strong expertise in ServiceNow IRM (GRC) and financial services risk management for our fast-growing Banking & Financial Services Risk & Regulatory Compliance Consulting Practice in the U.S. This role will lead a strategic engagement to support a bank's migration from RSA Archer to ServiceNow IRM , including design and implementation of risk management taxonomies, processes, RCSA, reporting, and controls management. Candidates with experience in other GRC platform migrations (e.g., IBM OpenPages to ServiceNow IRM) are highly desirable.

We offer a dynamic, hybrid work environment and a solid career path and guidance to our team members!

Overall Requirements

• Strong expertise in ServiceNow IRM (GRC) platform , with practical experience in platform migrations and implementations .
• Deep knowledge of risk management frameworks , risk taxonomies , and RCSA (Risk & Control Self-Assessment) processes.
• Proven experience in GRC platform migration projects (e.g., RSA Archer → ServiceNow IRM, IBM OpenPages → ServiceNow).
• Familiarity with governance, risk, and compliance processes and integration with regulatory reporting requirements.
• Ability to conduct data migration, process mapping, and gap analysis across GRC platforms.
• Hands-on experience in risk reporting, controls mapping, and dashboard design within ServiceNow IRM.
• End-to-end project lifecycle experience: assessment, design, migration planning, execution, stakeholder alignment, and reporting.
• Strong consulting skills : client engagement, workshop facilitation, problem-solving, solution design, and delivery oversight.
• Bachelor's degree required; master's degree in risk management, Information Systems, or related field preferred.

Leadership & Other Skills

• Strong program and project management capabilities with ability to manage multiple stakeholders and migration workstreams.
• Excellent communication, facilitation, and executive presentation skills .
• Proven ability to bridge business, risk, and technology functions in complex migration programs.
• Self-starter with entrepreneurial mindset, capable of leading client initiatives in risk and GRC transformation.

As a Sr Business Applications Developer - IRM/GRC ServiceNow, you will be part of the core team responsible for the overall health and ongoing maintenance of the ServiceNow platform. This person's primary focus will be around supporting the GRC/IRM modules, specifically, the two currently implemented: Policy and Compliance Management and Audit Management.
As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.
**Responsibilities:**
+ Configure and maintain the ServiceNow GRC/IRM platform.
+ Partner with Cybersecurity GRC Analysts to process audit controls, audit gaps, tickets, workflows, and to identify and implement automation opportunities.
+ Map policies to controls.
+ Lead efforts to automate repetitive processes in the ServiceNow platform.
+ Collaborate with the IT Compliance Engineers, Control Owners and Attestation Owners to create and execute tests and attestations, and to update control documentation when required.
+ Identify areas to improve audit gaps, productivity, and compliance, including automation opportunities.
+ Support IT operations teams to assess and fix security vulnerabilities, gaps, and weaknesses across IT infrastructure.
+ Assist with internal and external compliance audits.
+ Create and maintain system design and operations documentation.
**Qualifications You Must Have:**
+ Bachelors degree in Computer Science, Business Administration, or related field of study and typically 10 or more years of relevant experience
+ A higher level degree may substitute for experience
+ Related experience may be considered in lieu of required education
+ Minimum of 2 years of experience architecting and developing within the ServiceNow GRC / IRM modules, with particular focus on the Policy and Compliance Management (e.g. Control Indicators) and Audit Management components of the IRM module.
+ Active Certified ServiceNow Admin (CSA) Certification.
+ Working knowledge of the NIST cybersecurity framework.
+ Solid ITSM, ITIL and / or COBIT understanding
+ Experience working with some/most of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST).
+ This must include experience with UI actions and automation experience using JavaScript to automate IRM control attestations.
+ Experience with the ServiceNow ITSM modules (Service Portal, Request, Incident, Problem, Change, Knowledge)
**Qualifications We Prefer:**
+ Micro Certs and other certifications within the ServiceNow platform.
+ Additional ITIL V3 and ITIL V4 Certifications.
+ Professionalism with an emphasis on customer service.
+ Excellent interpersonal and communication skills.
+ Understanding of agile methodologies.
At Sierra Nevada Company, LLC (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America's fastest-growing companies. Learn more about SNC ( posting will be open for application for a minimum of 5 days and may be extended based on business needs.
SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more ( .
**IMPORTANT NOTICE:**
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
Learn more about the background check process for Security Clearances. ( is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.

Job Description
The position of ServiceNow IRM Engineer will be a part of a dynamic and growing team. The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as cutting edge technology to offer the best solution to support the business needs.  They will provide Service Now experience, leveraging Business and Technical knowledge to help develop and implement business partner strategies on time and within budget. The Candidate will participate in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers:
Responsible for the timely delivery of development projects and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
Completes technical/implementation design documentation.
Provides estimates for design, build, test, and implementation phases.
Undertakes regular implementation and code reviews to ensure alignment with development, implementation, and performance standards, providing coaching and mentoring on design and coding technics to engineers in scrum team.
Assists with updates to program specification/implementation documentation.
Works with scrum team to prepare configurations for production.
Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with wider testing strategy.
Escalates, provides feedback, and proposes changes to implementation specifications.
Provides consultation to product owners with recommendations to drive their requirements to success.
Provides input into technical roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technical and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change
Participate as part of a scrum team utilizing agile principles and tools including Rally.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
BS or MS Degree in Computer Science, Computer Engineering, or other technical disciplines
Overall 10+ years of development experience or relative experience
6+ years hands-on experience in ServiceNow including Integrated Risk Management (IRM) and GRC solutions/components in ServiceNow Suite
Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS. GCP Working Knowledge
Typically has prior technical experience of systems analysis/programming.
Experience building/executing JS utilities
Hold ServiceNow Certified System Administrator credentials
Conceptual architecture knowledge.
5+ years Agile Framework experience as well as hands on Scaled Agile Framework experience
Machine Learning or Generative AI knowledge is a plus, not mandatory.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we'll support you with an open environment and learning culture to grow your career.
**Join Team Amex and let's lead the way together!**
The position of ServiceNow IRM Software Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.
The successful candidate will be responsible for crafting scalable and efficient solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.
They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers:
+ Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
+ Develops technology/implementation design documentation.
+ Provides estimates for design, build, test, and implementation tasks.
+ Undertakes regular implementation and code reviews to ensure alignment with development, implementation, and performance standards and evangelizing system design principles, ServiceNow design on design and coding approaches to engineers in scrum team.
+ Assists with updates to program specification/implementation documentation.
+ Works with agile champions and release train engineers to prepare configurations for production.
+ Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.
+ Identifies gaps, provides feedback, and proposes changes to implementation specifications.
+ Coaches and mentors the team of engineers.
+ Provides inputs to product owners with recommendations to drive towards clean design and shared success.
+ Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change
+ Participate in a scrum ceremony and use agile principles and tools including Rally.
**Minimum Qualifications:**
+ 3 years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components
+ Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
+ Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
+ Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
+ An understanding of GRC/IRM industry trends
+ Overall 8 years of software development experience.
+ BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas
**Preferred Qualifications:**
+ Working knowledge of GCP
+ Typically has prior technology experience of systems analysis/programming.
+ Experience writing/initiating JS utilities
+ Hold ServiceNow Certified System Administrator credentials
+ Conceptual architecture knowledge.
+ 5 years Agile experience as well as hands on Scaled Agile Framework experience
+ Machine Learning or Generative AI knowledge is a plus, not mandatory
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Technologies
**Primary Location:** US-Utah-Sandy
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Amex - for internal use only, US-New York-New York
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we'll support you with an open environment and learning culture to grow your career.
Join Team Amex and let's lead the way together!
The position of ServiceNow IRM Senior Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.
The successful candidate will be responsible for crafting scalable and efficient solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.
They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers:
+ Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
+ Develops technology/implementation design documentation.
+ Provides estimates for design, build, test, and implementation tasks.
+ Undertakes regular implementation and code reviews to ensure alignment with development, implementation, and performance standards and evangelizing system design principles, ServiceNow design on design and coding approaches to engineers in scrum team.
+ Assists with updates to program specification/implementation documentation.
+ Works with agile champions and release train engineers to prepare configurations for production.
+ Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.
+ Identifies gaps, provides feedback, and proposes changes to implementation specifications.
+ Coaches and mentors the team of engineers.
+ Provides inputs to product owners with recommendations to drive towards clean design and shared success.
+ Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change.
+ Participate in a scrum ceremony and use agile principles and tools including Rally.
**Minimum Qualifications:**
+ 3 years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components.
+ Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
+ Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
+ Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
+ An understanding of GRC/IRM industry trends
+ Overall 8 years of software development experience.
+ BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.
**Preferred Qualifications:**
+ Working knowledge of GCP.
+ Typically has prior technology experience of systems analysis/programming.
+ Experience writing/initiating JS utilities.
+ Hold ServiceNow Certified System Administrator credentials.
+ Conceptual architecture knowledge.
+ 5 years Agile experience as well as hands on Scaled Agile Framework experience.
+ Machine Learning or Generative AI knowledge is a plus, not mandatory.
**Qualifications**
Salary Range: $89,250.00 to $150,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
**Job:** Technologies
**Primary Location:** US-Utah-Sandy
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Amex - for internal use only, US-New York-New York
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we'll support you with an open environment and learning culture to grow your career.
**Join Team Amex and let's lead the way together!**
The position of ServiceNow IRM Software Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.
The successful candidate will be responsible for crafting scalable and efficient solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.
They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers:
+ Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
+ Develops technology/implementation design documentation.
+ Provides estimates for design, build, test, and implementation tasks.
+ Undertakes regular implementation and code reviews to ensure alignment with development, implementation, and performance standards and evangelizing system design principles, ServiceNow design on design and coding approaches to engineers in scrum team.
+ Assists with updates to program specification/implementation documentation.
+ Works with agile champions and release train engineers to prepare configurations for production.
+ Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.
+ Identifies gaps, provides feedback, and proposes changes to implementation specifications.
+ Coaches and mentors the team of engineers.
+ Provides inputs to product owners with recommendations to drive towards clean design and shared success.
+ Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change
+ Participate in a scrum ceremony and use agile principles and tools including Rally.
**Minimum Qualifications:**
+ 3 years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components
+ Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
+ Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
+ Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
+ An understanding of GRC/IRM industry trends
+ Overall 8 years of software development experience.
+ BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas
**Preferred Qualifications:**
+ Working knowledge of GCP
+ Typically has prior technology experience of systems analysis/programming.
+ Experience writing/initiating JS utilities
+ Hold ServiceNow Certified System Administrator credentials
+ Conceptual architecture knowledge.
+ 5 years Agile experience as well as hands on Scaled Agile Framework experience
+ Machine Learning or Generative AI knowledge is a plus, not mandatory
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Technologies
**Primary Location:** US-Utah-Sandy
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Amex - for internal use only, US-New York-New York
**Schedule** Full-time
**Req ID:**