806 Servicenow Lead jobs in the United States

Position Title: ServiceNow Lead

Provide locations/flexible work by preference: Pittsburgh and Cleveland are top preferences, but open to all hubs including the additional satellite hubs.

Pittsburgh PA - Two PNC Plaza

620 Liberty Ave

Pittsburgh, PA 15222

Cleveland OH - Strongsville Technology Center

8100 Mohawk Dr.

Strongsville, OH 44136

Birmingham AL - Birmingham - Brock

701 32nd St. South

Birmingham, AL 35233

North Texas Market TX - Dallas Innovation Center - Luna Rd

11511 Luna Rd

Farmers Branch, TX 75234

Phoenix - Biltmore

2850 E Camelback Rd

Phoenix AZ 85016

Rocky Mount, NC

131 N Church St

Rocky Mount, NC

Miamisburg OH - Miamisburg Campus Bldg 1

3232 Newmark Dr.

Miamisburg, OH

Philadelphia/SNJ - PA - 1600 Market Street

1600 Market Street

Philadelphia, PA 19103

Jacksonville FL - Jacksonville Building

5011 Gate Parkway, Bldg 200/Ste. 300

Jacksonville, FL 32256

Ability to work remote: Hybrid - 3 days in office, 2 Remote

Travel: Occasional travel to Pittsburg if not located in Pittsburg for team meetings and team collaboration

Intended length of Assignment:12 Months

Potential for Contract Extension: Yes

Function of the Group: Combination of mitigating risk, reduce costs, and generate revenue

Initiatives/Projects: ServiceNow platform and Cloud Accelerate

Industry background: Banking/financial background or highly regulated industries is a plus

Roles and Responsibilities:

• Support the design, development, testing, and implementation of ServiceNow Cloud Accelerate

• Develop ServiceNow Cloud Accelerate solution while following best practices.

• Work with clients to understand requirements

• Offer creative ideas to solve challenges

• Communicate technical information to different audiences

• Help with writing clear documentation

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)

• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users

• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs

• Contribute to the design and implementation of new products and features while also enhancing the existing product suite

• Be a mentor for colleagues and help promote knowledge-sharing

• Agile development lifecycle - need to understand how the lifecycle works

• Ability to develop in Java Script

Must Have Technical Skills:

• ServiceNow

• ServiceNow product implementations

• ITOM Cloud Accelerate experience

• Agile Methodologies

• JavaScript

Flex Skills/Nice to Have:

• Ansible development

• Python

Education/Certifications:

• No education required, experience in lieu of education

• ServiceNow System Administration Certified is a plus

Skills:

• agile methodologies

• ITOM Cloud Accelerate experience

• JavaScript

• ServiceNow

• servicenow product implementations

Share your resume with Also connect me at LinkedIn : (16) Ariz J. Khan | LinkedIn (

Ref: #404-IT Pittsburgh

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Role: ServiceNow Lead Location: Houston, TX (Hybrid) Duration: 6+ Months contract Need - ServiceNow Certified System Administrator (CSA) & Certified Implementation Specialist HRSD (CIS-HR) Required Qualifications & Skills Technical Skills 5-8+ years of ServiceNow experience with at least 5 years on HRSD implementations Strong expe.

The ServiceNow Lead Developer will be a part of a transformative team that is focused on optimizing the teammate support experience at Truist. This lead will collaborate with analysts and product owners to design and implement solutions that meet the business need, optimizes product capabilities, and deliver a frictionless support experiences for our teammates. This teammate will bring significant experience across multiple ServiceNow modules, but with specific depth in the implementation and optimization of Employee Center Pro, ITSM, WSD, and mobile implementation. This experienced developer will have extensive experience with implementing ServiceNow spokes and custom integrations with HR and endpoint management applications. They will be responsible for high-quality, scalable, and reusable solutions while ensuring best practice in coding standards, integration, extensibility, and security. Day-to-day will involve review, development, testing, defect remediation, and implementation of application specific development requests. You will partner with platform architecture, product owners, and business partners for technical designs and technical implementation to ensure use cases are met in the most effective manner for the underlying ServiceNow platform. You will create a collaborative development team environment and guide junior team members. Provide request review and feedback to product owners including estimated work effort, dependencies, and sustainability during prioritization meetings aligning to Truist's mission and goals.

Essential Duties And Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area.
• Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Build in and maintain security controls and monitoring in support of company standards.
• Typically lead moderately complex projects and participate in larger, more complex initiatives.
• Solve complex technical and operational problems. Act as a resource for teammates with less experience.
• May oversee the work of a small team.
• In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree and six to ten years of experience or equivalent education and software engineering training or experience
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices
• Understanding of key business processes and competitive strategies related to the IT function
• Ability to plan and manage projects and solve complex problems by applying best practices
• Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

Preferred Qualifications:

• ServiceNow certifications of CAD, CIS, CTA, and ITIL.
• Banking or financial services experience.
• While foundational knowledge of ITSM is required, preferred candidates should have extensive experience in Employee Center Pro and Mobile implementations, with some additional experience in HRSD, SPM and Demand modules.
• Hands-on experience with ServiceNow's Integration Hub and sophisticated use of REST/SOAP APIs.
• Strong experience creating Dashboards/Reports - Performance/Platform Analytics.
• Strong understanding and demonstration of human centered design principles for optimizing end user experience.
• Strong communication skills in presenting solution designs that clearly translate business requirements. Proficient in authoring, editing and presenting technical documents.
• Experience with developing and defining development principles and guidelines to ensure quality delivery.

Other Job Requirements / Working Conditions:

• Sitting Constantly (More than 50% of the time)
• Standing Frequently (25% - 50% of the time)
• Walking Frequently (25% - 50% of the time)
• Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

ServiceNow Lead Developer

Location: Oshkosh, WI, US

Job ID: ATR 17694

Job Description

Job Title: ServiceNow Lead Developer

Job Location: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA;

Frederick, MD (Hybrid)

Eligibility/Clearance: US Citizenship required as this supports a

government contract

Job Description: As a ServiceNow Lead Developer, you will serve as a

technical leader within our Digital Technology team, responsible for the

architecture and development of solutions and optimization of our

ServiceNow platform. You will collaborate closely with business

stakeholders and technical teams to design and deliver scalable, secure,

and efficient solutions aligned with enterprise strategies and business

goals.

Additional responsibilities include driving process improvement,

innovation, and building a culture based on the DT Competencies of

customer obsession, agility, results, and entrepreneurship as well as

leadership traits.

YOUR IMPACT

-Lead the design, development, and implementation of ServiceNow

solutions tailored to business requirements.

-Drive platform enhancements through ServiceNow upgrades and new feature

implementations, including participation in semi-annual upgrades.

-Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best

practices and efficiencies

-Provide prompt and effective support for day-to-day platform

operations, addressing incidents, root cause analysis, and long-term

resolution.

-Collaborate with stakeholders to analyze requirements, propose

solutions, and translate business needs into technical deliverables.

-Advanced experience with SDLC or Agile methodologies, ensuring on-time,

within-budget delivery.

-Document architectural designs, data flows, code, and configurations to

maintain traceability and platform integrity.

-Partner with ITOM, ITAM, and CMDB experts to enhance discovery,

automation, and asset management capabilities.

-Ensure platform performance, data quality, and compliance with security

standards.

-Lead special projects and workstreams within the ecosystem to drive

business process optimization and ROI

-Consult with business partners on best practices integrating across

systems through REST, SOAP, JSON, and APIs standards

-Partner with cross-functional stakeholders and business leads to

educate, present, and showcase design impacts and innovation.

-Function as an agent for change in the process optimization and

strategic planning for technology and business innovation.

MINIMUM QUALIFICATIONS

-Five (5) or more years of ServiceNow development or implementation

experience

-ITIL, COBIT, financial planning, budgeting, business acumen

-Written and verbal communication, customer service, stakeholder

alignment, relationship building, problem solving, critical thinking,

leadership, coaching, delegation, design thinking

STANDOUT QUALIFICATIONS

-Bachelors degree in Computer Science, Information Technology or related

field

7+ years of experience managing enterprise IT platforms, including

ServiceNow and/or integrations platforms like Boomi

-Proven experience leading ServiceNow Implementations and custom

development

-Knowledge of ITIL, DevOps, and Agile Methodologies

-Experience in AI/ML driven automation and self service solutions

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer

(EOE) who will provide equal employment opportunity to employees and

applicants for employment without regard to race, ethnicity, religion,

color, sex, pregnancy, national origin, age, veteran status, ancestry,

sexual orientation, gender identity or expression, marital status,

family structure, genetic information, or mental or physical disability.

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• Platform Development & Strategy
  • Lead the development and configuration of ServiceNow instances.
  • Contribute to platform roadmap and enforce engineering standards.
  • Guide solution design and implementation aligned with best practices.
• Module Implementation
  • Develop and implement ITSM, ITOM, ITAM (SAM/HAM), CMDB, SecOps, and Service Request modules.
  • Configure SSO, email notifications, MID Server, user groups, and permissions.
• Integration & Automation
  • Integrate ServiceNow with third-party applications (e.g., ESRI, ARMIS, PDQ Inventory).
  • Leverage REST/SOAP APIs and MID servers for automation and data exchange.
• Team Leadership & Collaboration
  • Lead and mentor development teams (onshore/offshore).
  • Manage task assignments, code quality, and release activities.
  • Collaborate with stakeholders, business consultants, and SMEs.
• Testing & Documentation
  • Conduct functional, system, integration, and performance testing.
  • Provide technical documentation, training programs, and UAT support.
• Compliance & Security
  • Ensure platform compliance with security standards.
  • Remediate vulnerabilities and conduct access reviews.

• Experience:
  • 10-12+ years in ServiceNow development and engineering.
  • 2+ years in team management and leadership roles.
  • 3+ end-to-end ServiceNow implementations.
• Certifications:
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS) preferred
• Technical Skills:
  • Proficiency in JavaScript, Glide scripting, AngularJS
  • Experience with CMDB, ITIL processes, and workflow automation
  • Strong understanding of security, compliance, and data migration
• Soft Skills:
  • Strong communication and documentation abilities
  • Problem-solving and stakeholder management
  • Adaptability and collaboration in client-facing environments

Join a ServiceNow Development team for one of Boston's leading Asset Management Firms. The ServiceNow Lead Developer will work with the Product Owner to create a roadmap for the overall architecture of ServiceNow. He/she will create processes and standards for application development, code migration and environment management. The ServiceNow Lead Developer will develop custom applications based on customer requirements and provide Level 3 production support by troubleshooting issues and designing solutions. In addition, he/she will provide input into prioritization and estimation of work for daily planning and assign projects to developers.

Primary Responsibilities:

• Configure and customize modules by creating and updating forms, scripts, reports, dashboards, catalog items, data imports, jobs, emails, UI Actions, ACL's etc.
• Identify and troubleshoot complex problems, perform root cause analysis, provide forward thinking, and long term technical solutions
• Develop technical documentation including user stories, design documents, and test cases
• Create processes and standards for developing on the ServiceNow platform and lead design and code reviews
• Perform day to day administrative support for users, groups, roles and integrations
• Work with the Product Owner to provide work estimates on user stories and assign work to development staff according to business priorities
• Troubleshoot issues and develop long term solutions

• Minimum 5 years of JavaScript development experience
• Minimum 5 year of ServiceNow development experience
• ServiceNow Administrator Certificate, ServiceNow Developer Certification, ITIL Foundation Level Certification
• Expertize in the following Web technologies (SOAP, REST, JSON, XML, HTML, Angular JS)
• Experience implementing and maintaining a CMDB
• Strong technical documentation skills
• Strong communication skills with a collaborative approach
• Attention to details and strong ownership of work
• Demonstrated experience in identifying complex problems, reviewing information to develop and evaluate options then implementing solutions
• Must have experience with multiple ServiceNow implementations and have developed custom application

• Experience creating custom widgets for the Service Portal
• Experience with the ServiceNow Automated Testing Framework
• Experience gathering requirements and/or Quality Assurance Testing