2 Specialized Technical jobs in Asbury
Technical Support Representative
Posted today
Job Viewed
Job Description
Technical Support Representative
Managed Solutions Group
1 Positions
ID: 74614
Posted On 07/17/2025
Refreshed On 08/17/2025
Job Overview
The Technical Support Representative will work cooperatively with the Technical Services Manager and other members of the team assisting with the delivery and management of technology-based services and solutions for new and existing customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Manage customers’ business systems with a focus on maximizing uptime, utilization and optimization.
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Installs, maintains, repairs, upgrades and troubleshoots computer hardware, servers, printers, software and peripherals.
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Designs, implements and supports new and existing networks and solutions utilizing the latest technologies.
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Work in different technological environments and learn new applications on a daily basis.
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Responds to problem tickets, telephone calls, e-mail and personal requests for technical support.
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Facilitate for initial setup of new managed services customers.
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Assist other site team members in supporting customers ongoing fleet operations.
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Engage coworkers and/or third-party resources to provide proactive and ongoing maintenance to ensure service levels are met.
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Works with OEM’s, software providers and third-party vendors
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Communicate account business process opportunities to sales team.
QUALIFICATION REQUIREMENTS:
EDUCATION and/or EXPERIENCE: Degree in a related field or 2+ years' experience in a professional technical business or operations support company.
OTHER SKILLS AND ABILITIES:
Requires strong computer skills including knowledge of hardware, printers, web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.
Must possess strong analytical and problem-solving skills.
Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.
Must be an effective time manager; prioritize tasks in a fast-paced environment.
Requires a valid, restriction-free driver's license along with reliable transportation.
Some physical effort is required and ability to lift or move items weighing up to 50 pounds.
Managed Solutions Group offers competitive pay and an excellent benefits package.
To apply, send resume to:
Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003
Or
E-mail to:
Primary Contact
12284
Human Resources
,
Phone
Phone
Phone
Fax
True
False
True
Job Details
Categories
Information Technology/Telecommunications
Technical
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Company ID
1130
Job REQ #
# Positions
1
Start Date
20250717
End Date
20250830
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Managed Solutions Group
About the Company
Managed Solutions Group is a leading provider of IT solutions, including technical support, product procurement, managed network services, cloud, security, and managed print solutions. Our innovative strategy builds on our expertise assisting our clients in achieving competitive advantage and operational excellence.
Technical Support Representative
Posted 2 days ago
Job Viewed
Job Description
Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.
The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.
This role is onsite in our office in Provo, UT or Dubuque, IA.
Job Responsibilities
- Think on your feet and resolve problems quickly
- Answer phone calls and respond to emailed tickets keeping the SLA
- Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
- Maintain documentation for products and training
- Troubleshoot technical problems in Windows and SQL Server
- Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls
- Experience with PC Hardware troubleshooting
- Strong written, telephone, and personal communication skills
- Excellent Customer Service soft skills and the ability to build and maintain customer relationships
- Growth Mindset - Always Learning
- Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
- Experience with Network Protocols, Switches, and Firewall configuration
- 3 Weeks of PTO, Holidays, and Paid Volunteer Day
- Generous Medical, Dental, and Vision plans with low premiums
- Paid Parental Leave
- Company Sponsored Life Insurance
- 401k with Company Match
Salary: $19 - 21 per hour, depending on experience
#LI-onsite
#LI-Onsite
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
About Quilt Software
Ever wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes - from quirky cheese shops to family-run jewelry stores - with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving!
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