25 Specialized Technical jobs in Rensselaer

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Job Title: Technical Support Specialist SkillBridge Intern – Trane Supply

Location: Remote

Overview: Trane Supply is offering a SkillBridge Internship opportunity for transitioning service members interested in developing their skills in a technical support environment. This internship is designed for individuals with experience or training in HVAC, mechanical systems, or related technical fields who are exploring new career paths in the civilian workforce.

Interns will gain exposure and mentorship by observing and participating in real-time technical support processes. This internship is ideal for those who want to apply their military training and background in a corporate setting, while developing business acumen, technical knowledge, and customer service expertise.

Professional Development Focus:

During this internship, participants will:

• Observe and assist in providing technical guidance to Trane Supply stores and customers.

• Learn to troubleshoot HVAC equipment, research OEM replacement parts, and support the resolution of technical product issues.

• Participate in technical discussions and training sessions, and gain insight into cross-functional collaboration between engineering, supply chain, and customer-facing teams.

• Shadow specialists involved in documentation management, quality alerts, and continuous improvement initiatives.

• Learn how technical support contributes to business growth and customer satisfaction.

Key Learning Opportunities:

Interns will be mentored and exposed to tasks such as:

• Pre-sale support and parts identification for HVAC systems.

• Post-sale technical assistance for Trane residential and light commercial equipment.

• Field quality alert interpretation and internal reporting practices.

• Product documentation management and system updates.

• Collaboration across regions and departments to resolve complex technical issues.

• Support of training and knowledge transfer activities within the organization.

Ideal Background:

Candidates should have:

• Direct HVAC experience or experience in mechanical and/or electrical maintenance troubleshooting, diagnosis and repair.

• Proven ability to read and apply logic from schematics, blueprints or building plans.

• A demonstrated interest in technical problem-solving and learning new systems.

• Excellent communication and interpersonal abilities; able to explain technical concepts clearly.

• Self-discipline and the ability to work independently with remote teams.

• A desire to grow into a post-military career in technical support, engineering, or operations.

Program Details:

• Duration: 120-180 days (based on SkillBridge policy and candidate availability).

• Location: Fully remote.

• Compensation: This is an unpaid internship through the Department of Defense SkillBridge program.

• Post-Internship Path: Successful interns may be considered for full-time employment based on business needs and performance during the internship. Full time hiring range for this role after this internship period is in the $55k-$75k base salary range + complete Trane Technologies benefits and perks package.

Equal Employment Opportunity:

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Job Title: Technical Support Specialist SkillBridge Intern – Trane Supply

Location: Remote

Overview: Trane Supply is offering a SkillBridge Internship opportunity for transitioning service members interested in developing their skills in a technical support environment. This internship is designed for individuals with experience or training in HVAC, mechanical systems, or related technical fields who are exploring new career paths in the civilian workforce.

Interns will gain exposure and mentorship by observing and participating in real-time technical support processes. This internship is ideal for those who want to apply their military training and background in a corporate setting, while developing business acumen, technical knowledge, and customer service expertise.

Professional Development Focus:

During this internship, participants will:

• Observe and assist in providing technical guidance to Trane Supply stores and customers.

• Learn to troubleshoot HVAC equipment, research OEM replacement parts, and support the resolution of technical product issues.

• Participate in technical discussions and training sessions, and gain insight into cross-functional collaboration between engineering, supply chain, and customer-facing teams.

• Shadow specialists involved in documentation management, quality alerts, and continuous improvement initiatives.

• Learn how technical support contributes to business growth and customer satisfaction.

Key Learning Opportunities:

Interns will be mentored and exposed to tasks such as:

• Pre-sale support and parts identification for HVAC systems.

• Post-sale technical assistance for Trane residential and light commercial equipment.

• Field quality alert interpretation and internal reporting practices.

• Product documentation management and system updates.

• Collaboration across regions and departments to resolve complex technical issues.

• Support of training and knowledge transfer activities within the organization.

Ideal Background:

Candidates should have:

• Direct HVAC experience or experience in mechanical and/or electrical maintenance troubleshooting, diagnosis and repair.

• Proven ability to read and apply logic from schematics, blueprints or building plans.

• A demonstrated interest in technical problem-solving and learning new systems.

• Excellent communication and interpersonal abilities; able to explain technical concepts clearly.

• Self-discipline and the ability to work independently with remote teams.

• A desire to grow into a post-military career in technical support, engineering, or operations.

Program Details:

• Duration: 120-180 days (based on SkillBridge policy and candidate availability).

• Location: Fully remote.

• Compensation: This is an unpaid internship through the Department of Defense SkillBridge program.

• Post-Internship Path: Successful interns may be considered for full-time employment based on business needs and performance during the internship. Full time hiring range for this role after this internship period is in the $55k-$75k base salary range + complete Trane Technologies benefits and perks package.

Equal Employment Opportunity:

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

• Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

• Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

• Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

• Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

• Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

• Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

• Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

• Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

• Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

• Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

• Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

• Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

• Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

• Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

• Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

• Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

• Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

• 15+ years of progressive leadership experience in global customer support or technical services roles.

• Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

• Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

• Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

• Demonstrated success building high-performing, inclusive teams and leading through organizational change

• Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

• Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

• Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

Job Description
WyreStorm is an award-winning electronics manufacturer passionately committed to the development and production of high quality HD distribution, UC solutions and IT equipment at the very forefront of digital technology. This position has great room for growth for the right candidate.

Job Description:

• Provide telephone, E-mail and web support for customers and prioritize multiple issues effectively.

• Offer design assistance to customer via phone, chat and email.

• Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources.
• Offer level 1 assistance to the company employees pertaining to IT related matters.
• Maintain positive, professional relationships with internal and external clients.

• Must be able to work independently and as part of a team.

• Maintain accurate, clear and concise records of all calls and contacts.

• Must have reliable home high speed internet for working from home occasions.

• Must have reliable transportation.

Schedule:

• 8 hour shift
• Monday to Friday

Requirements

Preferred Qualifications:

• Associates in an IT or AV related field.

• 2 years experience in a AV or IT installation.

• AV Technologist certification

or

• High School diploma

• 4 years experience within an AV/IT installation/support field.

WyreStorm Technologies Corp is an equal opportunity employer

Benefits

WyreStorm has an extremely generous benefits package including 100% employer paid health and life insurance.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

**Job Overview**
The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.
You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
**Customer Strategy & Experience**
+ Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.
+ Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.
+ Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.
+ Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.
+ Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.
**Operational Excellence & Innovation**
+ Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.
+ Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.
+ Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.
+ Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.
+ Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.
**Team Leadership & Culture**
+ Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.
+ Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.
+ Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.
**Financial & Cross-Functional Leadership**
+ Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.
+ Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.
+ Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.
+ Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.
**Qualifications**
+ 15+ years of progressive leadership experience in global customer support or technical services roles.
+ Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability
+ Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle
+ Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes
+ Demonstrated success building high-performing, inclusive teams and leading through organizational change
+ Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies
+ Exceptional communication and executive presence, with the ability to influence stakeholders at all levels
+ Passion for customer advocacy and ongoing service innovation
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking to fill an immediate need for an HVAC Technical Support Product Specialist. As a Product Specialist, you will provide technical product expertise to our outside sales and field partners for the brands we support. If you have prior technical HVAC experience, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization.

Responsibilities:

• Act as the subject matter authority for Residential and Light Commercial conventional and mini split HVAC applications
• Create and maintain consultative technical support relationships with new and existing clients, including providing product suggestions and expertise, conducting client and job-site visits, and collaborating with partners at all levels to provide before and after sales technical support
• Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times
• Provide technical product knowledge and product training to customers and internal associates via phone call and/or jobsite visits

• Teach in person classes to scheduled training classes, on site dealer classes, or for internal associates

• Establish and foster strong vendor relations, including the ability to follow administrative processes at different manufacturers
• Align technical support goals and maintenance of job performance against job expectations
• Work with other branch personnel to ensure phenomenal customer service from the order to the delivery and beyond
• Continually improve product knowledge in order to promote a professional image in the field

Qualifications:

• 3+ years of HVAC field experience and/or HVAC training experience
• Experience with Trane, American Standard, Mitsubishi, and/or Fujitsu strongly preferred
• Experience reading wiring diagrams, specifications, service diagnostics, and/or application bulletins, preferred
• Strong proficiency with computer and software programs, including all Microsoft Applications
• Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of internal and external organizations
• Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests
• Proven time management and organizational skills
• Detailed and able to maintain a high level of accuracy
• Self-starter, creative problem solver, and self-sufficient

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$3,780.00 - $8,181.80

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

**Job Posting:**
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently seeking to fill an immediate need for an HVAC Technical Support Product Specialist. As a Product Specialist, you will provide technical product expertise to our outside sales and field partners for the brands we support. If you have prior technical HVAC experience, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization.
**Responsibilities:**
+ Act as the subject matter authority for Residential and Light Commercial conventional and mini split HVAC applications
+ Create and maintain consultative technical support relationships with new and existing clients, including providing product suggestions and expertise, conducting client and job-site visits, and collaborating with partners at all levels to provide before and after sales technical support
+ Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times
+ Provide technical product knowledge and product training to customers and internal associates via phone call and/or jobsite visits
+ Teach in person classes to scheduled training classes, on site dealer classes, or for internal associates
+ Establish and foster strong vendor relations, including the ability to follow administrative processes at different manufacturers
+ Align technical support goals and maintenance of job performance against job expectations
+ Work with other branch personnel to ensure phenomenal customer service from the order to the delivery and beyond
+ Continually improve product knowledge in order to promote a professional image in the field
**Qualifications:**
+ 3+ years of HVAC field experience and/or HVAC training experience
+ Experience with Trane, American Standard, Mitsubishi, and/or Fujitsu strongly preferred
+ Experience reading wiring diagrams, specifications, service diagnostics, and/or application bulletins, preferred
+ Strong proficiency with computer and software programs, including all Microsoft Applications
+ Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of internal and external organizations
+ Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests
+ Proven time management and organizational skills
+ Detailed and able to maintain a high level of accuracy
+ Self-starter, creative problem solver, and self-sufficient
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
-
**Pay Range:**
-
$3,780.00 - $8,181.80
-
**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**
-
This role is Bonus or Incentive Plan eligible.
-
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
-
_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._
_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._
Equal Employment Opportunity and Reasonable Accommodation Information (

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions.

Essential Duties and Responsibilities :

• Able to assess customer needs, troubleshoot and set expectations for quick resolution

• Verify accuracy of business impact statement as provided by the customer

• Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem

• Routine use of testing tools; may define and recommend testing tools

• Research complex for resolution cases using knowledge bases, documentation etc.

• Develop reproducible cases, when necessary

• Prepare, recommend and implement solutions

• Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members

• Address and manage critical situation issues as an escalation expert across several products

• Assist, mentor and train other Support Engineers at different levels

• Participate in internal projects and other work as directed

• Ongoing self-directed learning to expand expertise of Rocket Software products

• Regularly contribute to training content

• Collaborate with Product Development Managers

• May serve as designated point of contact or support coordinator for large customer

• Act as project lead on assigned projects; may act as organizational team lead

Qualifications:

• 8+ years of experience in technical support or similar role with deep technical knowledge of

• z/OS mainframes

• Experience with z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM.

• SQL, Data Virtualization, CDC

• Operating system knowledge: Windows, Unix, Linux.

• Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions.

• Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS

• Available for some after hours, weekend and holiday work

• Strong communication and problem-solving skills

• Strong customer service skills in interacting with both internal and external customers.

• Demonstrated experience adapting to change and managing priorities

• Commitment to Rocket core values of empathy, trust, love and caring.

Additional skills that are helpful to have, but not required:

• Knowledge of Spark, Python, Java, Rexx

• Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.

• Knowledge/experience with ODBC/JDBC.

• Knowledge/experience of DB2 utilities and DB2 stored procedures.

• Knowledge/experience of DB2 LUW.

• Knowledge/experience with Visual Studio .NET.

• Knowledge/experience in z/OS Cobol or Natural.

• Knowledge/experience in Microsoft SQL Server or Oracle

• Knowledge/experience working with RACF, ACF2 or Top Secret.

• Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.

• Knowledge of Network topology.

• Knowledge/experience with the following is a plus: tcVision, Rocket Data Replicate and Sync

Information Security:

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-SD1

#LI-Remote

.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The Senior Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions.
**Essential Duties and Responsibilities** :
+ Able to assess customer needs, troubleshoot and set expectations for quick resolution
+ Verify accuracy of business impact statement as provided by the customer
+ Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem
+ Routine use of testing tools; may define and recommend testing tools
+ Research complex for resolution cases using knowledge bases, documentation etc.
+ Develop reproducible cases, when necessary
+ Prepare, recommend and implement solutions
+ Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members
+ Address and manage critical situation issues as an escalation expert across several products
+ Assist, mentor and train other Support Engineers at different levels
+ Participate in internal projects and other work as directed
+ Ongoing self-directed learning to expand expertise of Rocket Software products
+ Regularly contribute to training content
+ Collaborate with Product Development Managers
+ May serve as designated point of contact or support coordinator for large customer
+ Act as project lead on assigned projects; may act as organizational team lead
**Qualifications:**
+ 8+ years of experience in technical support or similar role with deep technical knowledge of
+ z/OS mainframes
+ Experience with z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM.
+ SQL, Data Virtualization, CDC
+ Operating system knowledge: Windows, Unix, Linux.
+ Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions.
+ Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS
+ Available for some after hours, weekend and holiday work
+ Strong communication and problem-solving skills
+ Strong customer service skills in interacting with both internal and external customers.
+ Demonstrated experience adapting to change and managing priorities
+ Commitment to Rocket core values of empathy, trust, love and caring.
**Additional skills that are helpful to have, but not required:**
+ Knowledge of Spark, Python, Java, Rexx
+ Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.
+ Knowledge/experience with ODBC/JDBC.
+ Knowledge/experience of DB2 utilities and DB2 stored procedures.
+ Knowledge/experience of DB2 LUW.
+ Knowledge/experience with Visual Studio .NET.
+ Knowledge/experience in z/OS Cobol or Natural.
+ Knowledge/experience in Microsoft SQL Server or Oracle
+ Knowledge/experience working with RACF, ACF2 or Top Secret.
+ Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.
+ Knowledge of Network topology.
+ Knowledge/experience with the following is a plus: tcVision, Rocket Data Replicate and Sync
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
#LI-SD1
#LI-Remote
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.