15 Specialized Technical jobs in Rensselaer
HVAC Technical Support Specialist
12110 Latham, New York
Pop-Up Talent
Posted today
Job Viewed
Job Description
Technical Support Specialist (HVAC)
Latham, NY 12110
Onsite/ Hybrid Work Set-up
- Salary Range: $60,000–$75,000 (commensurate with experience)
SUMMARY:
- We are seeking a highly motivated and experienced Technical Support Specialist to join its growing technical team. This role is key in supporting field technicians—primarily focused on Carrier ductless systems—with diagnostic and troubleshooting expertise. Candidates with broader HVAC system knowledge or a willingness to learn are strongly encouraged to apply
- This is a fast-paced, hands-on position that requires both technical acumen and excellent communication skills. You'll collaborate closely with factory representatives, assist with warranty processing, deliver technical training, and provide top-tier customer support
KEY RESPONSIBILITIES:
- Provide technical assistance to dealers and contractors via phone, email, and occasional site visits
- Assist with or perform HVAC system start-ups
- Support the Service Manager and Controls Specialist as needed
- Attend regular technical training (on-site/off-site)
- Lead evening technical product training sessions on a recurring basis
IDEAL CANDIDATE PROFILE:
- At least 5–20 years of experience in residential and commercial HVAC systems (electronics knowledge is a plus)
- Proven experience in technical support or field service
- Strong computer skills and comfort working with modern platforms
- Reliable, relationship-driven, and solution-oriented
- Career-minded with interest in advancing to a leadership role (e.g., Service Manager or Controls Specialist)
BENEFITS INCLUDE:
- Health and life insurance
- 401(k) with employer contributions
- Paid holidays, vacation, sick, and personal time
- Employee discounts
- Collaborative and supportive work environment
If you're a self-starter who thrives in a fast-paced setting and takes pride in delivering top-quality technical service, we'd love to hear from you.
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req
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0
HVAC Technical Support Specialist (Latham)
12110 Latham, New York
Pop-Up Talent
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist (HVAC)
Latham, NY 12110
Onsite/ Hybrid Work Set-up
- Salary Range: $60,000$75,000 (commensurate with experience)
SUMMARY:
- We are seeking a highly motivated and experienced Technical Support Specialist to join its growing technical team. This role is key in supporting field techniciansprimarily focused on Carrier ductless systemswith diagnostic and troubleshooting expertise. Candidates with broader HVAC system knowledge or a willingness to learn are strongly encouraged to apply
- This is a fast-paced, hands-on position that requires both technical acumen and excellent communication skills. You'll collaborate closely with factory representatives, assist with warranty processing, deliver technical training, and provide top-tier customer support
KEY RESPONSIBILITIES:
- Provide technical assistance to dealers and contractors via phone, email, and occasional site visits
- Assist with or perform HVAC system start-ups
- Support the Service Manager and Controls Specialist as needed
- Attend regular technical training (on-site/off-site)
- Lead evening technical product training sessions on a recurring basis
IDEAL CANDIDATE PROFILE:
- At least 520 years of experience in residential and commercial HVAC systems (electronics knowledge is a plus)
- Proven experience in technical support or field service
- Strong computer skills and comfort working with modern platforms
- Reliable, relationship-driven, and solution-oriented
- Career-minded with interest in advancing to a leadership role (e.g., Service Manager or Controls Specialist)
BENEFITS INCLUDE:
- Health and life insurance
- 401(k) with employer contributions
- Paid holidays, vacation, sick, and personal time
- Employee discounts
- Collaborative and supportive work environment
If you're a self-starter who thrives in a fast-paced setting and takes pride in delivering top-quality technical service, we'd love to hear from you.
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req
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1
Senior Technical Support Engineer, MI - I
12260 Albany, New York
Fujifilm
Posted 3 days ago
Job Viewed
Job Description
**Position Overview**
The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products. This engineer is expected be able to resolve most of the cases that are presented to them and responsible for documenting more in-depth evaluations of issues that they are unable to resolve. This engineer must be comfortable with making decisions while working on these more complex issues. This role requires a firm grasp of time management and organizational skills.
To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations.
**Company Overview**
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**Duties and Responsibilities:**
+ Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses.
+ Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM.
+ Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process.
+ Collaborates with peers and other team members when working on more complex technical issues.
+ Effectively documents cases throughout the process of troubleshooting the issue.
+ Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved.
+ Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case.
+ Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned.
+ Monitors TAC phone system wall boards to ensure that proper statuses are maintained.
+ Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers.
+ Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level.
+ Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business.
+ Some short notice overnight travel, based on the needs of the business, to work on customer systems.
+ Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
+ Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
**Qualifications:**
Baseline Qualifications:
+ Bachelor's Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
+ One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).
+ Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
+ Knowledge of current network technologies.
+ Superior communication and interpersonal skills, excellent phone manner.
+ Ability to achieve results and meet goals in a fast-paced, team environment.
+ Ability to make independent decisions based on interpretation of technology data and product knowledge.
+ Excellent organizational and multi-tasking skills.
+ Knowledge of Synapse workflows and their implementations.
+ Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
Preferred Qualifications:
+ FUJIFILM Synapse Administration experience.
+ Working knowledge of Synapse workflows and their implementations.
+ Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
+ Knowledge with Synapse application front end.
+ Knowledge of medical informatics architecture (VMware and Storage Solutions).
+ Knowledge of Linux Architecture.
+ Experience of using Postgresql
+ Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications).
+ Security Certifications (Security + or higher)
**Key Performance Indicators:**
+ To maintain this position engineer's must:
+ Maintain Security+ Certification (Security + or higher)
+ Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines.
+ All engineers must maintain a case workload within 10% of the median of their peers at a minimum.
+ Case backlogs must stay at or below 25 cases (not including escalated cases) unless approved by management.
**Physical Requirements:**
The position requires the ability to perform the following physical demands and/or have the listed capabilities:
+ The ability to sit up to 75-100% of applicable work time.
+ The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
+ The ability to stand, talk, and hear for 75% of applicable work time.
**Travel:**
Occasional (up to 10%) travel may be required based on business need.
_*_ _#LI-Remote_
_In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
_Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._
_For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or ).
**Job Locations** _US-Remote_
**Posted Date** _1 week ago_ _(9/29/2025 7:28 PM)_
**_Requisition ID_** _ _
**_Category_** _Engineering_
**_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_
The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products. This engineer is expected be able to resolve most of the cases that are presented to them and responsible for documenting more in-depth evaluations of issues that they are unable to resolve. This engineer must be comfortable with making decisions while working on these more complex issues. This role requires a firm grasp of time management and organizational skills.
To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations.
**Company Overview**
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**Duties and Responsibilities:**
+ Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses.
+ Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM.
+ Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process.
+ Collaborates with peers and other team members when working on more complex technical issues.
+ Effectively documents cases throughout the process of troubleshooting the issue.
+ Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved.
+ Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case.
+ Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned.
+ Monitors TAC phone system wall boards to ensure that proper statuses are maintained.
+ Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers.
+ Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level.
+ Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business.
+ Some short notice overnight travel, based on the needs of the business, to work on customer systems.
+ Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
+ Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
**Qualifications:**
Baseline Qualifications:
+ Bachelor's Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
+ One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).
+ Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
+ Knowledge of current network technologies.
+ Superior communication and interpersonal skills, excellent phone manner.
+ Ability to achieve results and meet goals in a fast-paced, team environment.
+ Ability to make independent decisions based on interpretation of technology data and product knowledge.
+ Excellent organizational and multi-tasking skills.
+ Knowledge of Synapse workflows and their implementations.
+ Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
Preferred Qualifications:
+ FUJIFILM Synapse Administration experience.
+ Working knowledge of Synapse workflows and their implementations.
+ Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
+ Knowledge with Synapse application front end.
+ Knowledge of medical informatics architecture (VMware and Storage Solutions).
+ Knowledge of Linux Architecture.
+ Experience of using Postgresql
+ Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications).
+ Security Certifications (Security + or higher)
**Key Performance Indicators:**
+ To maintain this position engineer's must:
+ Maintain Security+ Certification (Security + or higher)
+ Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines.
+ All engineers must maintain a case workload within 10% of the median of their peers at a minimum.
+ Case backlogs must stay at or below 25 cases (not including escalated cases) unless approved by management.
**Physical Requirements:**
The position requires the ability to perform the following physical demands and/or have the listed capabilities:
+ The ability to sit up to 75-100% of applicable work time.
+ The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
+ The ability to stand, talk, and hear for 75% of applicable work time.
**Travel:**
Occasional (up to 10%) travel may be required based on business need.
_*_ _#LI-Remote_
_In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
_Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._
_For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or ).
**Job Locations** _US-Remote_
**Posted Date** _1 week ago_ _(9/29/2025 7:28 PM)_
**_Requisition ID_** _ _
**_Category_** _Engineering_
**_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_
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2
Principal Technical Support Engineer - Oracle Exadata Cloud Services
12260 Albany, New York
Oracle
Posted 9 days ago
Job Viewed
Job Description
**Job Description**
**Principal Support Engineer - Oracle Exadata Cloud Services**
**Shift:** 1:00 PM - 10:00 PM CT or PT (preferred)
**Eligibility:** Due to client requirements, candidates must be **U.S. Citizens**
**About the Role**
As a **Principal Support Engineer** in Oracle's Support organization, you'll be at the forefront of solving some of our most complex customer challenges. Acting as both a trusted advisor and technical expert, you'll ensure our customers receive world-class post-sales support, while also serving as a strong advocate for their needs. This is a hands-on, high-impact role where you'll be called upon to troubleshoot, innovate, and guide customers through critical issues-helping them achieve success on some of Oracle's most powerful technologies.
**What You'll Do**
Serve as a primary point of contact for customer inquiries, both technical and non-technical, providing expert troubleshooting, problem resolution, and strategic advice.
Deliver deep technical expertise on **Oracle Exadata Cloud Services (ExaCC / ExaCS)** implementations and administration.
Leverage your knowledge of **ASM and RAC architectures** , clustering technologies, and Oracle database features to design solutions and avoid future issues.
Collaborate with customers through remote and on-site engagements, providing guidance that improves performance, stability, and scalability.
Develop and apply automated tools, diagnostics, and instrumentation to identify and resolve issues faster.
Partner with internal teams, mentoring colleagues, and contributing to Oracle's growing knowledge base to drive innovation and continuous improvement.
Balance proactive problem avoidance with reactive troubleshooting to ensure the **highest levels of customer satisfaction** .
**What You Bring**
7+ years with Oracle Core products or 8+ years with Applications products.
Hands-on experience with **Exadata implementations** and large-scale database management systems.
Strong understanding of **ASM and RAC architectures** , clustering technologies, and OCI fundamentals.
Proficiency in **Unix, Linux, and/or Windows** operating systems.
Programming and troubleshooting skills in **C, C++** (additional scripting/automation experience is a plus).
Hardware debugging and Oracle diagnostic tool expertise.
A Bachelor's degree in Computer Science, MIS, Engineering, or related field (or equivalent professional/technical experience).
**Why Join Us**
At Oracle, you'll do more than just support technology-you'll shape the way our customers experience it. This role is ideal for those who thrive in fast-paced, high-stakes environments, and who want to be recognized as the expert others turn to for answers. You'll gain exposure to cutting-edge Exadata Cloud technologies, work closely with global enterprise customers, and collaborate with some of the brightest technical minds in the industry.
Career Level - IC4
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $30.87 to $7.88 per hour; from: 64,200 to 141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
**Principal Support Engineer - Oracle Exadata Cloud Services**
**Shift:** 1:00 PM - 10:00 PM CT or PT (preferred)
**Eligibility:** Due to client requirements, candidates must be **U.S. Citizens**
**About the Role**
As a **Principal Support Engineer** in Oracle's Support organization, you'll be at the forefront of solving some of our most complex customer challenges. Acting as both a trusted advisor and technical expert, you'll ensure our customers receive world-class post-sales support, while also serving as a strong advocate for their needs. This is a hands-on, high-impact role where you'll be called upon to troubleshoot, innovate, and guide customers through critical issues-helping them achieve success on some of Oracle's most powerful technologies.
**What You'll Do**
Serve as a primary point of contact for customer inquiries, both technical and non-technical, providing expert troubleshooting, problem resolution, and strategic advice.
Deliver deep technical expertise on **Oracle Exadata Cloud Services (ExaCC / ExaCS)** implementations and administration.
Leverage your knowledge of **ASM and RAC architectures** , clustering technologies, and Oracle database features to design solutions and avoid future issues.
Collaborate with customers through remote and on-site engagements, providing guidance that improves performance, stability, and scalability.
Develop and apply automated tools, diagnostics, and instrumentation to identify and resolve issues faster.
Partner with internal teams, mentoring colleagues, and contributing to Oracle's growing knowledge base to drive innovation and continuous improvement.
Balance proactive problem avoidance with reactive troubleshooting to ensure the **highest levels of customer satisfaction** .
**What You Bring**
7+ years with Oracle Core products or 8+ years with Applications products.
Hands-on experience with **Exadata implementations** and large-scale database management systems.
Strong understanding of **ASM and RAC architectures** , clustering technologies, and OCI fundamentals.
Proficiency in **Unix, Linux, and/or Windows** operating systems.
Programming and troubleshooting skills in **C, C++** (additional scripting/automation experience is a plus).
Hardware debugging and Oracle diagnostic tool expertise.
A Bachelor's degree in Computer Science, MIS, Engineering, or related field (or equivalent professional/technical experience).
**Why Join Us**
At Oracle, you'll do more than just support technology-you'll shape the way our customers experience it. This role is ideal for those who thrive in fast-paced, high-stakes environments, and who want to be recognized as the expert others turn to for answers. You'll gain exposure to cutting-edge Exadata Cloud technologies, work closely with global enterprise customers, and collaborate with some of the brightest technical minds in the industry.
Career Level - IC4
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $30.87 to $7.88 per hour; from: 64,200 to 141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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3
Technical Analyst 4-Support
12260 Albany, New York
Oracle
Posted today
Job Viewed
Job Description
**Job Description**
As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
**Responsibilities**
Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer's systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organization on ensuring absolute product quality and provides high quality content for the online knowledge databases.
**DUTIES & RESPONSIBILITIES:**
+ Provide customer and systems support of Oracle Integration Cloud (OIC) including Process
+ Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers
+ Use Oracle Cloud Infrastructure (OCI)
+ Collaboration with Oracle Fusion Application Products
+ Interact remotely with customers, partners, and software developers to provide technical advice and assistance.
+ Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
+ Have the ability to analyse and resolve issues
+ Identify and document product defects
+ Review design specifications and external technical publications and provide feedback for product and document improvement.
We are looking for experienced Software Engineers to join our Cloud Integration Support group under Middleware stack.
**Experience:**
+ Four to Ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters,
+ Good knowledge in Oracle Cloud Infrastructure, Oracle Database
+ Technical support experience & Troubleshooting skills
**Desired Skills:**
+ Fusion Applications
+ Oracle Integration Cloud, SOA Cloud Service
+ Oracle Cloud Infrastructure(OCI)
+ Java Application Programming Interfaces (API's).
**Essential Skills:**
+ Proven success in contributing to a team-oriented environment
+ Desire to work to one of IT leader industry
+ Excellent verbal and written communication skills in English.
+ Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.
+ Ability to troubleshoot issues involving platform performance under load.
+ Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues.
+ Advanced customer support and communications skills.
+ Ability to read and interpret programming languages at a code level (especially Java).
+ Ability to learn new technologies quickly.
+ Demonstrate strong troubleshooting and analytical problem solving skills.
+ Able to multi-task and manage multiple technical issues reported by customers
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $30.87 to $7.88 per hour; from: 64,200 to 141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
**Responsibilities**
Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer's systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organization on ensuring absolute product quality and provides high quality content for the online knowledge databases.
**DUTIES & RESPONSIBILITIES:**
+ Provide customer and systems support of Oracle Integration Cloud (OIC) including Process
+ Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers
+ Use Oracle Cloud Infrastructure (OCI)
+ Collaboration with Oracle Fusion Application Products
+ Interact remotely with customers, partners, and software developers to provide technical advice and assistance.
+ Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
+ Have the ability to analyse and resolve issues
+ Identify and document product defects
+ Review design specifications and external technical publications and provide feedback for product and document improvement.
We are looking for experienced Software Engineers to join our Cloud Integration Support group under Middleware stack.
**Experience:**
+ Four to Ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters,
+ Good knowledge in Oracle Cloud Infrastructure, Oracle Database
+ Technical support experience & Troubleshooting skills
**Desired Skills:**
+ Fusion Applications
+ Oracle Integration Cloud, SOA Cloud Service
+ Oracle Cloud Infrastructure(OCI)
+ Java Application Programming Interfaces (API's).
**Essential Skills:**
+ Proven success in contributing to a team-oriented environment
+ Desire to work to one of IT leader industry
+ Excellent verbal and written communication skills in English.
+ Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.
+ Ability to troubleshoot issues involving platform performance under load.
+ Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues.
+ Advanced customer support and communications skills.
+ Ability to read and interpret programming languages at a code level (especially Java).
+ Ability to learn new technologies quickly.
+ Demonstrate strong troubleshooting and analytical problem solving skills.
+ Able to multi-task and manage multiple technical issues reported by customers
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $30.87 to $7.88 per hour; from: 64,200 to 141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
View Now
4
Technical Analyst 3-Support
12260 Albany, New York
Oracle
Posted 16 days ago
Job Viewed
Job Description
**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for hardware services via phone and electronic means, as well as, non-technical customer inquiries. As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's hardware products including x86, Network, Engineered Systems and Cloud.
Competencies for this role specific to x86/Engineered Systems/OCI and include solid analytical skills with x86 HW and SW, including Microsoft Windows and/or Linux/Solaris/Unix, understanding and troubleshooting experience. The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence. The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints. Handling issues with utmost professionalism without compromising customers' satisfaction.
**Responsibilities**
**Job Duties include**
-Provide exceptional customer service and technical assistance to internal and external customers.
-Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
-Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
-Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly. You should communicate customer needs and wishes to the leadership team.
-Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
-Monitor release notes to understand new or updated services and products. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-Should have a passion for technology and troubleshooting complex customer problems. Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
-Participate in weekend shift, for coverage as needed.
**Skills and experience**
-Minimum of six years' experience in hardware technology-related field or discipline
-Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
-Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
-Should have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
-3+ years' experience troubleshooting hardware technical issues in a post-sales environment.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $0.63 per hour; from: 51,900 to 126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for hardware services via phone and electronic means, as well as, non-technical customer inquiries. As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's hardware products including x86, Network, Engineered Systems and Cloud.
Competencies for this role specific to x86/Engineered Systems/OCI and include solid analytical skills with x86 HW and SW, including Microsoft Windows and/or Linux/Solaris/Unix, understanding and troubleshooting experience. The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence. The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints. Handling issues with utmost professionalism without compromising customers' satisfaction.
**Responsibilities**
**Job Duties include**
-Provide exceptional customer service and technical assistance to internal and external customers.
-Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
-Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
-Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly. You should communicate customer needs and wishes to the leadership team.
-Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
-Monitor release notes to understand new or updated services and products. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-Should have a passion for technology and troubleshooting complex customer problems. Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
-Participate in weekend shift, for coverage as needed.
**Skills and experience**
-Minimum of six years' experience in hardware technology-related field or discipline
-Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
-Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
-Should have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
-3+ years' experience troubleshooting hardware technical issues in a post-sales environment.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $0.63 per hour; from: 51,900 to 126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
View Now
5
Technical Analyst 3-Support
12260 Albany, New York
Oracle
Posted 16 days ago
Job Viewed
Job Description
**Job Description**
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's HW products including x86, Network, Engineered Systems and Cloud. Competencies for this role specific to X86/Engineered Systems/OCI and include solid analytical skills with x86 hardware and software (including Microsoft Windows and/or Linux/Solaris/Unix); understanding and troubleshooting experience. The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence. The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints. Handling issues with utmost professionalism without compromising customers' satisfaction.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for our Electronic Support Services via phone and electronic means, as well as non-technical customer inquiries. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Responsibilities**
**Job Duties include**
-Provide exceptional customer service and technical assistance to internal and external customers.
-Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
-Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
-Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly. You should communicate customer needs and wishes to the leadership team.
-Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
-Monitor release notes to understand new or updated services and products. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-Should have a passion for technology and troubleshooting complex customer problems. Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
-Participate in weekend shift, for coverage as needed.
**Skills and experience**
-Minimum of six years experience in hardware technology-related field or discipline
-Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
-Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
-Should have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
-3+ years' experience troubleshooting hardware technical issues in a post-sales environment.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $0.63 per hour; from: 51,900 to 126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's HW products including x86, Network, Engineered Systems and Cloud. Competencies for this role specific to X86/Engineered Systems/OCI and include solid analytical skills with x86 hardware and software (including Microsoft Windows and/or Linux/Solaris/Unix); understanding and troubleshooting experience. The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence. The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints. Handling issues with utmost professionalism without compromising customers' satisfaction.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for our Electronic Support Services via phone and electronic means, as well as non-technical customer inquiries. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Responsibilities**
**Job Duties include**
-Provide exceptional customer service and technical assistance to internal and external customers.
-Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
-Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
-Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly. You should communicate customer needs and wishes to the leadership team.
-Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
-Monitor release notes to understand new or updated services and products. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-Should have a passion for technology and troubleshooting complex customer problems. Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
-Participate in weekend shift, for coverage as needed.
**Skills and experience**
-Minimum of six years experience in hardware technology-related field or discipline
-Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
-Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
-Should have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
-3+ years' experience troubleshooting hardware technical issues in a post-sales environment.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $0.63 per hour; from: 51,900 to 126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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6
Technical Specialist
12260 Albany, New York
Meta
Posted 5 days ago
Job Viewed
Job Description
**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
View Now
7
Technical Specialist
12260 Albany, New York
Meta
Posted 16 days ago
Job Viewed
Job Description
**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
View Now
8
Oracle Database Cloud Technical Analyst 4-Support
12260 Albany, New York
Oracle
Posted 12 days ago
Job Viewed
Job Description
**Job Description**
Due to the nature of the clients we are supporting, US Gov Cloud and DoD (Department of Defense) support requirements, US Citizenship is preferred.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Career Level - IC4
**Responsibilities**
SKILLS & COMPETENCIES:
**Minimum technical skills:**
+ In depth knowledge of Oracle Database administration - 12c, 18c, 19c
+ In depth knowledge and experience in Oracle Database Cloud preferably Oracle Autonomous Database experience.
+ Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall
+ Experience of Backup and recovery process using RMAN
+ Experience of Oracle Data Guard
+ Experience in Performance Tuning
+ Experience of Oracle Cloud Infrastructure (OCI)
+ Experience of Oracle Autonomous Database
+ Operating system knowledge (Unix, Linux, Windows)
Desirable technical skills:
+ Network administration
+ Understanding of Oracle Grid Control, RAC
+ Experience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2)
+ Understanding of Oracle Golden Gate
+ Exposure in Oracle Application Express (APEX)
RESPONSIBILITIES:
+ To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
+ Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
+ Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
+ Contributing to Knowledge Management content creation and maintenance
+ Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
+ Operating within Oracle business processes and procedures
+ Respond and resolve customer issues within Key Performance Indicator targets
+ Maintaining product expertise within the team
+ Developing and maintaining expertise around Database Security and general IT Security issues
+ Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
+ Self motivated. Able to perform duties without major monitoring
+ Quick learner. Efficient in reproducing test cases, and drive to resolve customer issues.
QUALIFICATIONS:
+ Bachelor's degree in Computer Science, Engineering or related technical field
+ 7+ years of proven professional and technical experience in database, network or system administrator role.
+ Excellent verbal and written skills in English
#LI-SUPPORT
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $30.87 to $7.88 per hour; from: 64,200 to 141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Due to the nature of the clients we are supporting, US Gov Cloud and DoD (Department of Defense) support requirements, US Citizenship is preferred.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Career Level - IC4
**Responsibilities**
SKILLS & COMPETENCIES:
**Minimum technical skills:**
+ In depth knowledge of Oracle Database administration - 12c, 18c, 19c
+ In depth knowledge and experience in Oracle Database Cloud preferably Oracle Autonomous Database experience.
+ Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall
+ Experience of Backup and recovery process using RMAN
+ Experience of Oracle Data Guard
+ Experience in Performance Tuning
+ Experience of Oracle Cloud Infrastructure (OCI)
+ Experience of Oracle Autonomous Database
+ Operating system knowledge (Unix, Linux, Windows)
Desirable technical skills:
+ Network administration
+ Understanding of Oracle Grid Control, RAC
+ Experience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2)
+ Understanding of Oracle Golden Gate
+ Exposure in Oracle Application Express (APEX)
RESPONSIBILITIES:
+ To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
+ Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
+ Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
+ Contributing to Knowledge Management content creation and maintenance
+ Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
+ Operating within Oracle business processes and procedures
+ Respond and resolve customer issues within Key Performance Indicator targets
+ Maintaining product expertise within the team
+ Developing and maintaining expertise around Database Security and general IT Security issues
+ Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
+ Self motivated. Able to perform duties without major monitoring
+ Quick learner. Efficient in reproducing test cases, and drive to resolve customer issues.
QUALIFICATIONS:
+ Bachelor's degree in Computer Science, Engineering or related technical field
+ 7+ years of proven professional and technical experience in database, network or system administrator role.
+ Excellent verbal and written skills in English
#LI-SUPPORT
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $30.87 to $7.88 per hour; from: 64,200 to 141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
View Now
9