21 Stock Associate jobs in Fairview
Seasonal Stock Associate

Posted 7 days ago
Job Viewed
Job Description
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as Seasonal Stock Associate
Our stores are modern, elevated and have a cool casualness made even better by the Seasonal Stock Associates who ensure our shelves are filled, our displays are complete and our stock room stays prepped and "at the ready" to fulfill customer orders in our stores. You're a behind the scenes virtuoso and master of logistics who knows the stockroom inside and out. Energetic and observant, you work closely with sales associates, visual merchants and managers to keep the sales floor well stocked, perfectly lit and ready to shop. Key to seasonal floor changes, you're ready to spring into action and assist with updating merchandise displays when needed. You're the gatekeeper of the stockroom, processing all incoming and outgoing packages in a timely manner, helping to prepare for inventory, and assisting with customer pickup orders.
A day in the life as a Seasonal Stock Associate.
+ Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase.
+ Perform duties associated with receiving and processing incoming shipments.
+ Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner.
+ Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom.
+ Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate.
+ Assist in preparing the stockroom for inventory and perform assigned inventory duties.
+ Possess a complete understanding of applicable company systems, policies and procedures.
+ Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide.
+ What you'll bring to the table.
+ Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning.
+ Ability to move merchandise up to 65 lbs
We'd love to hear from you if you have.
+ Availability to work the weekend after Thanksgiving AND the days surrounding
+ Availability to work the days surrounding Christmas
+ Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
Minimum Starting Rate: $17.00 Hourly
Up to: $19.00 Hourly
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Seasonal Stock Associate
Posted 14 days ago
Job Viewed
Job Description
**Seasonal Stock Associate**
**Values & Innovation**
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
**Job Highlights**
**$16.00** **-** **$18.00** **per hour!**
Our Seasonal Stock Teammates keep the ball moving in our stores during our busiest seasons, making sure our products are always available for our customers. The Stock Teammate is responsible for maximizing selling potential by ensuring the efficient and effective flow of merchandise from the stockroom to the sales floor. The Stock Teammate is accountable for delivering on all aspects of stockroom standard operating procedures (SOP) and achieving the brand standards for shipment processing, replenishment, markdowns, and merchandising. If you're looking for opportunities to earn money and stay busy during your summer or holiday break, we're looking for you!
**We count on our Stock Teammates to:**
+ Process merchandise shipments
+ Replenish the sales floor
+ Manage markdowns and re-ticketing, stock transfers and damaged goods
+ Keep the stockroom and the sales floor stocked, clean and organized
**To be considered for this role, you must meet these minimum requirements:**
+ At least 18 years old
+ Available to work a flexible schedule
+ Comfortable with or willing to learn technology (such as computers, hand-held and mobile devices)
+ Strong communication skills
+ Ability to perform essential functions of the role
**You'll be considered an elite candidate if you also have:**
+ Previous experience in a warehouse or inventory management role (preferred, not required)
**Perks our Seasonal Part-Time Stock Teammates receive:**
+ Generous teammate discount
+ Ability to participate in special contests with opportunity to win merchandise and other exclusive prizes
+ High-energy and inclusive environment, working alongside people who aren't afraid of a challenge and appreciate the power of a team
+ Priority consideration to return for future seasonal hiring periods
+ Opportunities for regular part-time and full-time roles
+ Flexible work schedules available
Learn more about our benefits ( of Role**
The Stock Associate contributes to store sales and KPI targets by maximizing selling potential through ensuring the efficient and effective flow of merchandise from the stockroom to the sales floor. This role reports to the Store Manager and is responsible for delivering on all aspects of stockroom standard operating procedures (SOP/Retail Operations Manual) and achieving the brand standards for shipment processing, replenishment, markdowns, merchandising and cycle counts. The Stock Associate will assume the Sales Specialist responsibilities in their absence.
**Your Impact**
**_Sales & Omni_**
+ Execute store operations with particular focus on product flow to/from the sales floor
+ Deliver omni-channel requests in line with UA process and policy through digital experience
**_Brand Image & Customer Experience_**
+ Model the UA service culture and customer expectations
+ When assisting athletes communicate brand messages according to UA Service Model
+ Support, understand and adhere to Under Armour's visual standards to maximize merchandise presentations when flowing product from the stockroom to the sales floor
**_Retail Operations_**
+ Consistently achieve brand productivity standards for shipment processing, replenishment, markdowns, merchandising and cycle counts through utilizing the company tools and resources
+ Maintain stockroom standard operating procedures (SOP/Retail Operations Manual) to support efficient and effective handling and placement of merchandise, visual props, marketing and fixtures in order to maximize sales and productivity
+ Execute efficient and effective shipment processing by following processing and placement guidelines; track and communicate units per hour productivity to store leadership
+ Engage in, maintain and support safety standards on sales floor and in the stockroom; communicate safety concerns to store leadership
+ Aware of and follows Loss Prevention policies; advise management of any unusual internal or external activity
**_Team Collaboration/Self Growth_**
+ Collaborate with teammates to achieve store goals
+ Accountable for self-development, while seizing growth opportunities to increase performance
**Qualifications**
+ Basic numeracy, literacy, listening, and communication skills
+ Fluency in local language
+ Proficient in use of computers and other technology
+ Demonstrated collaborative skills and ability to work well within a team
+ Demonstrated ability to work in a fast-paced and deadline-oriented environment
**Requirements**
+ 0-3 months working in a sports/apparel & footwear retail environment
+ Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends
**Physical Requirements**
+ Ability to handle or relocate products up to 25 lbs/12kgs
+ Able to move about for extended periods of time with short breaks to handle products
+ Ability to freely access all areas of the store; including the selling floor, stock and register area
+ Reasonable accommodations may be made to assist in performing the essential responsibilities
**Our Commitment to Equal Opportunity**
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via
Requisition ID:
Location:
Elizabeth, NJ, US, 07201
Business Unit: Retail Field
Region: North America
Employee Class: Part Time
Employment Type: Hourly
Learn more about our Benefits here
Seasonal Stock Associate
Posted 14 days ago
Job Viewed
Job Description
**Seasonal Stock Associate**
**Values & Innovation**
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
**Job Highlights**
**$16.75** **-** **$18.83** **per hour!**
Our Seasonal Stock Teammates keep the ball moving in our stores during our busiest seasons, making sure our products are always available for our customers. The Stock Teammate is responsible for maximizing selling potential by ensuring the efficient and effective flow of merchandise from the stockroom to the sales floor. The Stock Teammate is accountable for delivering on all aspects of stockroom standard operating procedures (SOP) and achieving the brand standards for shipment processing, replenishment, markdowns, and merchandising. If you're looking for opportunities to earn money and stay busy during your summer or holiday break, we're looking for you!
**We count on our Stock Teammates to:**
+ Process merchandise shipments
+ Replenish the sales floor
+ Manage markdowns and re-ticketing, stock transfers and damaged goods
+ Keep the stockroom and the sales floor stocked, clean and organized
**To be considered for this role, you must meet these minimum requirements:**
+ At least 18 years old
+ Available to work a flexible schedule
+ Comfortable with or willing to learn technology (such as computers, hand-held and mobile devices)
+ Strong communication skills
+ Ability to perform essential functions of the role
**You'll be considered an elite candidate if you also have:**
+ Previous experience in a warehouse or inventory management role (preferred, not required)
**Perks our Seasonal Part-Time Stock Teammates receive:**
+ Generous teammate discount
+ Ability to participate in special contests with opportunity to win merchandise and other exclusive prizes
+ High-energy and inclusive environment, working alongside people who aren't afraid of a challenge and appreciate the power of a team
+ Priority consideration to return for future seasonal hiring periods
+ Opportunities for regular part-time and full-time roles
+ Flexible work schedules available
Learn more about our benefits ( of Role**
The Stock Associate contributes to store sales and KPI targets by maximizing selling potential through ensuring the efficient and effective flow of merchandise from the stockroom to the sales floor. This role reports to the Store Manager and is responsible for delivering on all aspects of stockroom standard operating procedures (SOP/Retail Operations Manual) and achieving the brand standards for shipment processing, replenishment, markdowns, merchandising and cycle counts. The Stock Associate will assume the Sales Specialist responsibilities in their absence.
**Your Impact**
**_Sales & Omni_**
+ Execute store operations with particular focus on product flow to/from the sales floor
+ Deliver omni-channel requests in line with UA process and policy through digital experience
**_Brand Image & Customer Experience_**
+ Model the UA service culture and customer expectations
+ When assisting athletes communicate brand messages according to UA Service Model
+ Support, understand and adhere to Under Armour's visual standards to maximize merchandise presentations when flowing product from the stockroom to the sales floor
**_Retail Operations_**
+ Consistently achieve brand productivity standards for shipment processing, replenishment, markdowns, merchandising and cycle counts through utilizing the company tools and resources
+ Maintain stockroom standard operating procedures (SOP/Retail Operations Manual) to support efficient and effective handling and placement of merchandise, visual props, marketing and fixtures in order to maximize sales and productivity
+ Execute efficient and effective shipment processing by following processing and placement guidelines; track and communicate units per hour productivity to store leadership
+ Engage in, maintain and support safety standards on sales floor and in the stockroom; communicate safety concerns to store leadership
+ Aware of and follows Loss Prevention policies; advise management of any unusual internal or external activity
**_Team Collaboration/Self Growth_**
+ Collaborate with teammates to achieve store goals
+ Accountable for self-development, while seizing growth opportunities to increase performance
**Qualifications**
+ Basic numeracy, literacy, listening, and communication skills
+ Fluency in local language
+ Proficient in use of computers and other technology
+ Demonstrated collaborative skills and ability to work well within a team
+ Demonstrated ability to work in a fast-paced and deadline-oriented environment
**Requirements**
+ 0-3 months working in a sports/apparel & footwear retail environment
+ Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends
**Physical Requirements**
+ Ability to handle or relocate products up to 25 lbs/12kgs
+ Able to move about for extended periods of time with short breaks to handle products
+ Ability to freely access all areas of the store; including the selling floor, stock and register area
+ Reasonable accommodations may be made to assist in performing the essential responsibilities
**Our Commitment to Equal Opportunity**
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via
Requisition ID:
Location:
Paramus, NJ, US, 7652
Business Unit: Retail Field
Region: North America
Employee Class: Part Time
Employment Type: Hourly
Learn more about our Benefits here
Team Member (Cashier, Stock Associate)
Posted today
Job Viewed
Job Description
Gary's Wine & Marketplace is a locally owned business and one of the leading wine retailers in the tri-state area, with established brick-and-mortar stores and an online presence.
We specialize in offering a wide selection of fine wines, beers, spirits, artisanal cheeses, quality meats, and gourmet foodsall at competitive prices. Our reputation is built on providing outstanding customer service and a knowledgeable staff who are passionate about what they do.
Joining our team means being part of a dynamic, customer-focused environment where your expertise and enthusiasm for great products can truly shine.
Are you a motivated and reliable individual looking for a dynamic role? We're hiring a Team Member to assist with cashiering, stocking, and deliveries. This is a great opportunity to join a fast-paced team and grow your skills in multiple areas!
Responsibilities:
- Cashier Process transactions, handle payments, and provide friendly customer service.
- Stock Associate Receive shipments, organize inventory, and restock shelves.
The starting hourly rate for this position is $15.50 - $17.50 per hour.
Stock Associate (PT), Rockefeller Center NYC (NSO)
Posted today
Job Viewed
Job Description
STOCK ASSOCIATE (PART-TIME)
*New Store Opening October 2025!
THE OPPORTUNITY
Our contributors at Michael Kors are stylish, fashion forward individuals who are passionate about the customer experience and achieving results. As a Stock Associate, you are a flexible team player with the ability to multitask and thrive in a fun, inspiring and fast-paced store environment.
WHAT YOU’LL DO:
- Keep selling floor and stock room neat, organized and stocked
- Execute all shipping and receiving protocols and policies
- Demonstrate flexibility and perform stock tasks with speed and excellence
- Ensure cleanliness and visual standards are maintained throughout the day
- Consistently support selling team with business needs while prioritizing the customer experience
- Drive Omni channel sales by utilizing all available tools and technology
WE’D LOVE TO SEE:
- 1+ year of relevant retail experience
- Energetic and motivated with the ability to drive results
- Customer service focused
- Technologically savvy, organized individual
THE BENEFITS
- Cross-Brand Discount
- Internal mobility across Versace, Jimmy Choo and Michael Kors
- Exclusive Employee Sales
At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
Part-Time Sales and Stock Associate - Nolita
Posted today
Job Viewed
Job Description
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store, and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.
The Sales and Stock Associate reports to the Store Manager.
Responsibilities:
Performance:
- Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house
- Be a support to execute business plans to accelerate the business forward and remedy opportunities
Culture:
- Be an ambassador to the brand and promote the culture of Rails internally and externally
- Ensure store atmosphere upholds the image of the brand
Client Centric:
- Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
- Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
- Follow through on customer journey as required to ensure a content client
- Support the needs of the client through styling advice and suggestion with every engagement
- Solution oriented approach to finding resolutions to customer service issues
Marketing & Community:
- In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Team Leadership:
- In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
- Support a positive work environment with teams and throughout store network including cross functional partners
- Support performance management initiatives with store teams
- Attend and participate at store meetings as required by the business
- Ability to manage and resolve conflict in the workplace
Visuals:
- Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards
Operations:
- Ensure all inventory initiatives are completed including receiving, return to warehouse, transfers, regular cycle counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
- Protect all company assets including cash handling, inventory, expenses etc.
- Support Client Consignment business, ensuring a quick turnaround, strong take rate, and effective and efficient logistics for merchandise movement
- Ensure omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
- Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
- Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
- Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
- At least 1+ years of experience in a retail apparel environment preferred
- Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Advanced organizational skills, writing and communication skills
- Expertise in Microsoft Office 365 Suite
- Comfortable and savvy with computer technology, including PC and iOS devices
- Travel approximately 10% of the time
- Ability to climb ladders
- Ability to lift 40+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
Support Associate (Stock)- Soho
Posted today
Job Viewed
Job Description
At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.
Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
The Responsibilities
A Support Associate (Stock) works within the store team to help achieve store sales and stock/inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating
procedures and provide customers with utmost customer service.
Business Leader
● Demonstrate excellent knowledge of the product to support the brand goals
● Understand company tools, incentives & strategies to support meeting store sales goals
● Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.
●Efficiently execute register functions and inventory transactions.
People Leader
● Ensure effective communication between all team members
● Supports ways to keep the team motivated and engaged
● Contribute new & innovative ideas to support meeting business goals
● Participate in all training and development meetings.
Operations Leader:
● Ensure all functions of the store are maintained to support a superior shopping-experiences
● Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
●Support in areas of risk management, physical security, store cash control and inventory control.
● Participate in physical store inventories.
● Identify product concerns and communicate inventory needs to support the business goals
● Comply with all point of sale register policy and procedures
Customer Focus:
● Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.
●Collaborate with all team members to support a superior shopping experience
● Ensure client needs are quickly and effectively met for overall customer satisfaction
● Uphold merchandise standards and maintain visual directive.
● Be present on and off the floor as a Theory Brand Ambassador
The Essentials
● 1+ years’ prior work experience in a client-centric, sales, support, or back of house environment.
● Dynamic interpersonal and communication skills, both verbal and written
● Independent work ethic, time management skills
● Computer skills to operate point of sale system, experiences with teamwork is a plus
Salary: $18-$20/hour *
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level,
certifications, applicable skills and expertise, and location of the position.
As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or
expression or because of any other status or condition protected by applicable federal, state, or local law.
Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.
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Manager, Retail Operations - TurboTax
Posted 14 days ago
Job Viewed
Job Description
As a TurboTax Retail Location Manager, you'll be the driving force behind a high-performing, customer-focused local tax preparation center. With energy and purpose, you will lead a cross-functional team of motivated individuals, empowering them to deliver exceptional experiences to customers while ensuring operational excellence of the store. Your team will include Local Tax Experts who provide tax filing services to customers, as well as Concierges, who are a customer's first point of contact at TurboTax, experts at guiding customers to the right TurboTax solution for their specific needs.
From guiding Tax Experts through complex situations, to inspiring your staff to deliver a best-in-class customer experience, you'll create an environment where every interaction delights customers and reflects the TurboTax brand. This is your opportunity to make a measurable impact - on your store's success, your team's growth, and your community's ability to get their taxes done easily and with confidence.
This role is nonexempt and requires onsite presence at a TurboTax retail location in the United States.
**What you'll bring**
**Experience:**
+ 3+ years in **retail management, service industry leadership, or customer-facing leadership roles.**
+ Extensive prior experience preparing individual returns.
+ Prior experience as a people manager.
+ Proven success managing KPIs and achieving operational benchmarks.
+ Experience handling escalated customer complaints and delivering successful resolutions.
+ Active credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws is a plus.
**Skills & Competencies:**
+ **Leadership:** Strong ability to inspire, engage, and develop a team of tax professionals and customer support staff.
+ **Customer Centricity:** Passionate about delivering _"wow"_ experiences to customers and fostering loyalty.
+ **Operational Acumen:** Strong command of store operations, including inventory, scheduling, and compliance.
+ **Problem Solving:** Quick decision-making ability, with the agility to address challenges in real time.
+ **Data Analytics:** Skilled in using data to assess performance, identify trends, and make informed decisions.
+ **Communication:** Clear verbal and written communication skills, with the ability to collaborate across all levels (team, peers, corporate).
+ **Community Engagement:** Experience building rapport and credibility within a community to boost presence and trust.
+ **Tech Proficiency:** Strong grasp of platforms like Microsoft Office, scheduling tools, and reporting software.
**How you will lead**
**Leadership & Team Coaching:**
+ Provide ongoing coaching and mentorship to develop team skills and confidence.
+ Deliver constructive feedback and recognition that drives engagement and performance.
+ Conduct performance reviews and set clear, motivating goals for each team member
+ Foster a collaborative, high-energy culture where employees feel valued, supported, and inspired to deliver their best work.
**Customer Experience & Advocacy:**
+ Ensure exceptional customer service and smooth customer journeys, from initial greetings by Concierges to Local Tax Experts' filing support.
+ Personally handle escalated customer concerns and ensure swift resolution.
+ Monitor and analyze customer feedback to enhance the store experience and implement continuous improvements.
**Operational Excellence:**
+ Oversee all store operations, including scheduling, facility compliance, and technology troubleshooting.
+ Ensure adherence to company policies, security standards, and regulatory requirements.
+ Maintain an organized and welcoming store environment to facilitate efficient operations and an exceptional customer experience.
**Store Performance Management:**
+ Own and manage the store's P&L and key performance indicators (revenue, funnel conversion, operational efficiency, customer satisfaction.
+ Analyze store-level customer feedback to identify service improvement opportunities and enhance the customer journey.
+ Partner with corporate leadership to implement innovative strategies for revenue growth and operational excellence.
**Community Engagement:**
+ Advocate for the store as a trusted, valuable community resource.
+ Develop strong relationships within the local community to promote the TurboTax brand and establish the store as an accessible financial help center.
+ Participate in local events or networking opportunities to attract and retain customers.
**Tax Expertise:**
+ Leverage your deep understanding of taxes to personally support customer filings during peak periods or when team support is required.
+ Guide Local Tax Experts through complex tax questions, leveraging your knowledge and expertise to ensure accurate, compliant filings.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
GC Retail Operations Associate Store 812
Posted today
Job Viewed
Job Description
Pay Rate: $17.00/hr - $25.50/hr depending on background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on Operations Associate, Operations, Store, Retail, Associate