164 Store Management Positions jobs in West Columbia

**Overview of Job Function:**
The Sales Incentive Management Administrator is responsible for designing, creating, and managing complex compensation plans within the SAP SuccessFactors platform. This includes setting up rules, quotas, territories, rates, running calculations, reviewing results, create dashboards, distributing plan documents, and monitoring overall incentive payouts. The role ensures compliance with company policies and regulations while providing access and managing user permissions within the system.
**Principal Duties and Essential Responsibilities:**
**Plan Design and Configuration:**
+ Build incentive compensation plans based on business objectives, including sales targets, performance metrics, and payout structures.
+ Define complex calculation rules and formulas for incentive payouts.
**Calculation and Reporting:**
+ Generate reports and dashboards to analyze sales performance and incentive effectiveness.
+ Identify potential issues and discrepancies in calculations.
**User Administration:**
+ Manage user access and security roles within the Incentive Management system.
+ Assign appropriate permissions to users based on their roles and responsibilities.
**Compliance and Audit:**
+ Ensure adherence to company policies and regulatory requirements related to incentive compensation.
+ Maintain audit trails and documentation to support compliance.
**Collaboration and Support:**
+ Work with sales leadership, HR, and finance teams to align incentive plans with business goals.
+ Provide training and support to users on the Incentive Management system.
**Minimum Requirements:**
+ Bachelor's degree or equivalent work experience
+ Minimum of 5 years' experience in sales and/or sales operations, technology or related role
+ Technical: A deep understanding of SAP SuccessFactors Incentive Management features, functionalities, and configuration options
+ Business Acumen: General knowledge and understanding of sales processes, performance metrics, and incentive compensation strategies
+ Communication Skills: Effective communication with stakeholders across different departments is key for gathering requirements and explaining complex incentive plans and calculations
+ Strong problem-solving skills to execute multiple and concurrent time-sensitive processes
+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
**Preferred Requirements:**
+ Background in SaaS / Cloud
#LI-BS1
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
**For US Applicants**
_2025 Benefits Offering (

Position Summary.

What you'll do.

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociates Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating andimplementing plans to improve the financial performance of the facility creating budgets to align with business need and analyzing economic trendsand community needs for budget forecasting Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishingand maintaining relationships with key individuals or groups in the community acting as the representative for the company presenting thecompanys perspective to various external organizations following the companys media guidelines and promoting company sponsored programsevents and sustainability efforts to associates and the local community to emphasize the facility as part of the community Directs facility operations by setting the standard for appropriate service levels teaching and developing effective merchandise presentation forexample accurate and competitive pricing proper signage maintaining instock and inventory levels requesting merchandise to meet the needs ofthe community providing direction and guidance on executing Company programs and strategic initiatives ensuring quality assurance standardsand overseeing safety and operational reviews Provides supervision and development opportunities for members of management and hourly associates by hiring training and mentoringassociates assigning duties setting clear expectations providing associate recognition delegating business objectives effectively and developing qualified associates to meet staffing needs and achieve company growth potential Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating businessplans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuringprogress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased workenvironment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coachingfor success and improvement and promoting a belonging mindset in the workplace Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction toothers in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy: Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with businesspartners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectivenessand participating in and supporting community outreach events Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart ( .

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The annual salary range for this position is $80,000.00-$100,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Regional Pay Zone (RPZ) (based on location)

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• Complex Structure (based on external factors that create challenges)

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Minimum Qualifications.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

1 year's general management experience to include financial accountability.

2 years' of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work

experience and 1 year's experience supervising 10 associates/employees.

For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a

current state issued Certificate of Eligibility.

For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific

Criminal Background Check (CBC) and Firearms Authorized Training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open

Door trainings, etc.).

Preferred Qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location.

805 Hwy 9 Bypass Wes, Lancaster, SC 29720-4773, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

**Position Summary.**
**What you'll do.**
Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociates Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating andimplementing plans to improve the financial performance of the facility creating budgets to align with business need and analyzing economic trendsand community needs for budget forecasting Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishingand maintaining relationships with key individuals or groups in the community acting as the representative for the company presenting thecompanys perspective to various external organizations following the companys media guidelines and promoting company sponsored programsevents and sustainability efforts to associates and the local community to emphasize the facility as part of the community Directs facility operations by setting the standard for appropriate service levels teaching and developing effective merchandise presentation forexample accurate and competitive pricing proper signage maintaining instock and inventory levels requesting merchandise to meet the needs ofthe community providing direction and guidance on executing Company programs and strategic initiatives ensuring quality assurance standardsand overseeing safety and operational reviews Provides supervision and development opportunities for members of management and hourly associates by hiring training and mentoringassociates assigning duties setting clear expectations providing associate recognition delegating business objectives effectively and developing qualified associates to meet staffing needs and achieve company growth potential Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating businessplans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuringprogress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased workenvironment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coachingfor success and improvement and promoting a belonging mindset in the workplace Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction toothers in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy: Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with businesspartners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectivenessand participating in and supporting community outreach events Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
?
For information about PTO, see .
?
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
?
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
?
For information about benefits and eligibility, see One.Walmart ( .
?
The annual salary range for this position is $80,000.00-$100,000.00 Plus Differential to meet legislative requirements, where applicable.
?
Additional compensation includes annual or quarterly performance bonuses.
?
Additional compensation for certain positions may also include:
?
- Regional Pay Zone (RPZ) (based on location)
?
- Complex Structure (based on external factors that create challenges)
?
?
**Minimum Qualifications.**
_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._
1 year's general management experience to include financial accountability.
2 years' of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work
experience and 1 year's experience supervising 10 associates/employees.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).
**Preferred Qualifications.**
_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
**Primary Location.**
805 Hwy 9 Bypass Wes, Lancaster, SC 29720-4773, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

**Job Description**
We are looking for an experienced and strategic leader to head our Inside Sales and Lead Management Team within the livestock biopharmaceutical and technology sectors. The ideal candidate will have a proven track record in sales leadership, a deep understanding of the biopharmaceutical and livestock monitoring commercial landscape. Must have the ability to drive a high-performing team and this role is critical in optimizing our lead management processes and achieving revenue targets.
**Key Responsibilities**
**Leadership and Team Management**
+ **Team Development:** Recruit, train, and mentor a high-performing inside sales team, fostering a culture of excellence, accountability, and continuous improvement.
+ **Performance Management:** Set clear performance expectations, conduct regular performance reviews, and implement strategies to enhance team productivity and morale.
+ **Coaching and Support:** Provide ongoing coaching and support to team members, helping them develop their sales skills and achieve individual and team goals.
**Sales Strategy and Execution**
+ **Strategic Planning:** Develop and execute a comprehensive inside sales strategy that aligns with the overall business objectives and targets within the biopharmaceutical and technology sectors.
+ **Lead Management Optimization:** Oversee the lead management process, ensuring effective qualification, nurturing, and conversion of leads into customers.
+ **Contract quoting:** Manage the contract quoting process for prioritized leads.
+ **Sales Forecasting:** Analyze market trends and sales data to forecast sales performance and inform strategic decision-making.
**Collaboration and Stakeholder Engagement**
+ **Cross-Functional Collaboration:** Work closely with sales leadership, marketing, and customer success teams to ensure alignment on sales initiatives and customer needs.
+ **Stakeholder Engagement:** Build and maintain relationships with key stakeholders, including senior management and external partners, to drive sales initiatives and gather market insights.
**Reporting and Analysis**
+ **Performance Metrics:** Establish and monitor key performance indicators (KPIs) for the inside sales team, providing regular reports and insights to senior management.
+ **Continuous Improvement:** Analyze sales processes and outcomes to identify areas for improvement, implementing best practices to enhance efficiency and effectiveness.
**Qualifications**
**Education and Experience**
+ Bachelor's degree in Life Sciences, Business Administration, or a related field; MBA preferred.
+ 8+ years of experience in sales management or leadership roles, with a focus on inside sales in the biopharmaceutical or technology sectors.
**Professional Competencies**
+ **Leadership Skills:** Strong leadership and team-building skills, with the ability to inspire and motivate a diverse, decentralized team.
+ **Business & Financial Acumen:** Experience in Animal Health industry strongly preferred. Ability to understand and leverage financial data to further business objectives.
+ **Strategic Thinking:** Proven ability to develop and execute sales strategies that drive growth and achieve business objectives.
+ **Analytical Skills:** Strong analytical and problem-solving abilities, with experience in data-driven decision-making.
+ **Communication Skills:** Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
+ **Technical Proficiency:** Familiarity with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools.
**Core Commercial Functional Competencies**
+ **Customer and Market Insights**
+ **Strategic Business Management**
+ **Product Knowledge & Portfolio Management**
+ **Regulatory & Compliance Knowledge**
+ **Customer Engagement**
**This position requires 25% travel**
Current Employees apply HERE ( Contingent Workers apply HERE ( and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights ( GINA Supplement?
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts ( Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The salary range for this role is
$139,600.00 - $219,700.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
25%
**Flexible Work Arrangements:**
Remote
**Shift:**
Not Indicated
**Valid Driving License:**
Yes
**Hazardous Material(s):**
n/a
**Required Skills:**
Customer Relationship Building, Industry Knowledge, Inside Sales, Management Process, People Leadership, Sales Forecasting, Sales Leadership, Sales Management, Sales Operations, Sales Performance Coaching, Stakeholder Engagement, Stakeholder Management, Stakeholder Relationship Management, Strategic Thinking, Technical Product Sales, Veterinary Pharmaceutical Sales
**Preferred Skills:**
Strategic Selling
**Job Posting End Date:**
07/24/2025
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R349648

About Mindlance:

Founded in 1999 , Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.

Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level . Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets. We take pride in being a strong driver of mindfulness and balance at workplace.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Title: Customer Service Advocate I
Location: SC, 29229

Note: Training Will Be Approximately 6 Weeks. Onsite Position Only

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
• Performs research as needed to resolve inquiries.
• 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
• Accurately documents inquiries.
• 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Responds to, research and/or assists with priority inquiries and special projects as required by management.
• 10% Provides feedback to management regarding customer problems, questions and needs.
• Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• 5% Maintains basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.