Senior Retail Operations Lead - Multi-store Management

80202 Denver, Colorado $100000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client, a prestigious retail brand known for its exceptional customer experience, is seeking a highly motivated and experienced Senior Retail Operations Lead to join our fully remote team. This pivotal role will focus on enhancing and standardizing operational excellence across multiple store locations. You will be responsible for developing and implementing best practices in store management, inventory control, visual merchandising, and staff training, all while ensuring a consistent and premium brand experience for our customers. As a remote-first position, you will collaborate closely with store managers and regional teams to drive performance and operational efficiency from your home office.

Key responsibilities include:
  • Developing and implementing comprehensive operational strategies to drive efficiency and profitability across all retail locations.
  • Establishing and enforcing operational standards for store management, including visual merchandising, inventory accuracy, loss prevention, and customer service.
  • Creating and delivering training programs for store managers and staff on operational procedures, product knowledge, and customer engagement.
  • Analyzing store performance data, identifying areas for improvement, and implementing action plans to enhance sales and operational metrics.
  • Collaborating with the merchandising and marketing teams to ensure effective execution of in-store promotions and visual displays.
  • Managing inventory levels, optimizing stock rotation, and implementing effective loss prevention strategies.
  • Conducting regular store visits (virtually and/or in-person as needed) to assess operational compliance and provide on-site support and coaching.
  • Developing and managing operational budgets for retail stores, ensuring cost-effectiveness and resource optimization.
  • Fostering a positive and high-performing work environment within the retail teams, promoting teamwork and customer-centricity.
  • Staying abreast of retail industry trends, competitor activities, and emerging technologies to inform operational strategies.
  • Acting as a key point of contact for store managers, providing guidance and support on all operational matters.
The ideal candidate will possess a Bachelor's degree in Business Administration, Retail Management, or a related field, with significant experience in multi-unit retail operations management. A proven track record of driving operational improvements, increasing sales, and enhancing customer satisfaction in a retail environment is essential. Strong understanding of retail best practices, including visual merchandising, inventory management, and loss prevention, is required. Excellent leadership, communication, and problem-solving skills are necessary to effectively manage and motivate retail teams. Proficiency with retail management software and data analysis tools is highly desirable. This remote role requires a highly organized, self-motivated individual with a strong ability to manage multiple priorities and effectively collaborate with dispersed teams. Occasional travel may be required.
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Finish Line Macy's Store Management - Park Meadows, Littleton, CO

80161 Littleton, Colorado Finish Line

Posted today

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Assistant Store Manager And Supervisor

At JD Finish Line, we're not just selling products; we're creating experiences. Our retail stores are a vibrant reflection of our brand's passion for innovation and customer service. We're on the lookout for dynamic managers to lead our team and drive excellence in every customer interaction.

Job Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You'll have the autonomy to shape the store's success and contribute to our company's growth.

Why Join Us?

  • Competitive Pay & Benefits: Enjoy a comprehensive compensation package including health benefits, retirement plans, and employee discounts.

  • Career Growth: We're committed to your professional development and offer opportunities for career advancement within our growing company.

  • Dynamic Environment: Be part of a vibrant team in a fast-paced and rewarding work environment.

  • DE&I Initiatives: Our commitment to Diversity & Inclusion is louder than words. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger.

Key Responsibilities:

  • Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.

  • Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.

  • Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.

  • Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.

  • Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.

  • Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.

  • Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.

  • Additional duties and projects as required.

Qualifications:

  • Experience: Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team.

  • Leadership Skills: Strong leadership abilities with excellent communication, interpersonal, and organizational skills.

  • Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.

  • Analytical Skills: Ability to analyze sales data, manage budgets, and make data-driven decisions.

  • Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.

  • Tech-Savvy: Proficiency in retail management software and basic computer applications.

Minimum Requirements:

  • Assistant Store Manager:

    • Open availability, including availability during the hours necessary to open and close the store, which includes mornings, days, and nights.

    • Minimum standard work week of 5 days.

    • Average standard work week of 44 hours but increased during peak sales periods (e.g. Holiday, Back-to-School).

  • Supervisor:

    • Availability during the hours necessary to open and close the store, which includes mornings, days, and nights.

    • Requires a minimum of 5 days of availability.

    • Minimum standard of a 30 hour work week.

  • All Management:

    • Availability on weekends and holidays.

    • Punctuality and regular attendance consistent with the company's policies are required for the position.

    • Must have reliable transportation.

    • Must speak English clearly in order to converse with customers and effectively supervise staff.

    • Must be able to read and write English and perform business-related mathematics in order to carry out normal business and understand corporate sales reports.

    • May require the ability to move to different locations within the company's network based on operational needs and career growth.

Physical Demands:

  • Requires prolonged standing approximately five to 14 hours per day.

  • During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a one to 12 hour day.

  • Requires stooping and kneeling to place merchandise on customer's feet as well as reaching and pulling to obtain or stock merchandise on storage racks.

  • May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.

  • Required to lift items weighing 5-25 lbs regularly. In certain circumstances, weights may be higher.

  • Must have good vision, including color differentiation.

  • The work environment for this position is a moderately noisy retail setting.

Education:

  • High School Diploma or GED equivalent; 2+ years' experience in retail leadership strongly preferred; or equivalent combination of education and experience.

Compensation: Assistant Manager pay range: $18.50 - $0.50 per hour with bonus opportunities in addition to base pay if store KPIs are met. Supervisor pay range: 17.00 - 18.00 per hour. All roles are eligible for the company 401K plan. Full time roles will be eligible for medical, dental, vision, sick leave, parental leave, and company-paid time off.

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

Need accessibility assistance to apply? Applicants who require accessibility assistance to submit an employment application can either call Finish Line at or email us at A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)

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(USA) Store Lead (Non-Complex) - Wm, Management

80113 Centennial, Colorado Walmart

Posted 1 day ago

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**Position Summary.**
**What you'll do.**
Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociates Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating andimplementing plans to improve the financial performance of the facility creating budgets to align with business need and analyzing economic trendsand community needs for budget forecasting Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishingand maintaining relationships with key individuals or groups in the community acting as the representative for the company presenting thecompanys perspective to various external organizations following the companys media guidelines and promoting company sponsored programsevents and sustainability efforts to associates and the local community to emphasize the facility as part of the community Directs facility operations by setting the standard for appropriate service levels teaching and developing effective merchandise presentation forexample accurate and competitive pricing proper signage maintaining instock and inventory levels requesting merchandise to meet the needs ofthe community providing direction and guidance on executing Company programs and strategic initiatives ensuring quality assurance standardsand overseeing safety and operational reviews Provides supervision and development opportunities for members of management and hourly associates by hiring training and mentoringassociates assigning duties setting clear expectations providing associate recognition delegating business objectives effectively and developing qualified associates to meet staffing needs and achieve company growth potential Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating businessplans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuringprogress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased workenvironment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coachingfor success and improvement and promoting a belonging mindset in the workplace Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction toothers in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy: Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with businesspartners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectivenessand participating in and supporting community outreach events Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

‎br> r>You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
r>For information about PTO, see .
r> r>Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
r>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
r>For information about benefits and eligibility, see One.Walmart ( .
r>The annual salary range for this position is $80,000.00-$100,000.00 Plus Differential to meet legislative requirements, where applicable.
r>Additional compensation includes annual or quarterly performance bonuses.
r>Additional compensation for certain positions may also include:
r>- Regional Pay Zone (RPZ) (based on location)
r>- Complex Structure (based on external factors that create challenges)
r> r>**Minimum Qualifications.**
_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._
1 year's general management experience to include financial accountability.
2 years' of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work
experience and 1 year's experience supervising 10 associates/employees.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).
**Preferred Qualifications.**
_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
**Primary Location.**
601 Englewood Pkwy, Englewood, CO , United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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