527 Supervisor jobs in Miami

Responsible for the day-to-day activities of specific shift operation including employee group, maintenance and accuracy of timekeeping, effectively managing the work load, properly utilizing company and client vehicles and equipment, and reporting all discrepancies to the Account Manager and or General Manager.

QUALIFICATIONS:

A. EDUCATION AND EXPERIENCE

1. High School diploma or equivalent.

2. Some supervisory/management in shift work environment experience necessary.

3. Verbal and written communications skills

4. Must be 18 years of age or older.

5. Must have a reliable telephone and transportation.

B. PERSONAL AND PHYSICAL REQUIREMENTS

1. Treat all information as confidential.

2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.

3. Must be able to sit, stand, lift, and/or bend throughout shift.

4. Must pass pre-employment and random drug tests.

5. Must complete a criminal background check.

6. Must be able to read, understand, direct and carry out instructions in English.

7. Must meet necessary requirements to obtain a security sensitive identification badge.

8. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

9. Be able to resolve problem situations with employees and passengers when necessary.

PERFORMANCE RESPONSIBILITIES:

1. Must be able to perform all duties of subordinate employees when necessary.

2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)

3. Schedule personnel daily and furnish copy to Account Manager. Obtain written approval form necessary use of overtime in advance.

4. Monitor employee activity and makes adjustments as needed.

5. Make sure employees follow all regulations/procedures.

6. Check In/Out sheets to insure all employees have logged in times correctly

7. Deals fairly, courteously and tactfully with fellow employees while maintaining confidentiality and professionalism.

8. Communicate effectively with fellow employees and client representatives.

9. Make recommendations to Account Manager regarding personnel performance.

10. Act on and communicate safety hazards and equipment problems to Account Manager or General Manager.

11. Report inquiries and all other incidents to Account Managers. Emergency situations are to be reported immediately to Account Manager and/or General Manager.

12. Respond to inquiries from your leads, employees, client, and passengers in a timely, courteous and professional manner.

13. Keep leads informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.

14. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.

15. Give clear concise direction to leads, coordinators, warehouse, and crews while providing both positive and corrective feedback.

16. Attend meetings and in-services as required.

17. Utilize appropriate communications channels and maintain records, training files, reports and files as required.

18. Utilize company provided training materials and resources to develop a safe well trained staff while creating and maintaining a safe working environment.

19. Must be in proper business attire as directed by company officials. Identification badges must always be visible.

20. Adhere to company policies and procedures and participate in achievement of company objectives.

21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.

22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.

23. Ensure implementation of the Safety Management System (SMS)

24. Implement safety plan for station

25. Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary

26. Actively participate in the Safety Management System (SMS)

27. Perform other duties as requested.

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami.   The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space.  Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. 

Overview:

The Engineering Supervisor is responsible for the day-to-day operations of the Engineering Department. In the absence of the Director and/or Assistant, the Supervisor will assume the administrative, financial and operating aspects of the hotel for the Engineering department.

Responsibilities:

• Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair.

• Ensure that the hotel is in compliance with all local, state and federal laws.

• Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction.

• Supervise the Engineers and ensure they are properly trained in the customer service program, standard operating procedures and loss prevention standards.

• Actively participate in energy conservation programs per Highgate Hotel’s standards.

• Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner.

• Ensure compliance with the Americans with Disabilities Act (ADA).

• Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards.

• Assist in developing and controlling wage/salary, other expenses and energy budgets per Highgate Hotel’s financial standards.

• Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings.

• Assist as necessary with special projects and renovations.

• Repair and program hotel electronic lock system.

• Assist in scheduling preventive maintenance tasks.

Qualifications:

• High School diploma or equivalent and/or experience in a hotel or a related field required.

• At least three years progressive experience in a hotel or related field preferred.

• Trade school and/or College course work in related field preferred.

• Previous supervisory skills required.

• Flexible and long hours sometimes required.

• Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs

• Perform other duties as requested by management.

Snce its founding in 1937, Krispy Kreme’s ocus has remained the same - making fresh doughnuts using our founderâ€s original recipe. The brand†iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. We are seeking Shift Supervisors who want to master their craft We believe that awesomeness is not an act but a habit. In this role you are responsible for ensuring that all operations run smoothly & efficiently to create a WOW experience for our A-Glazing customers. You will oversee an assigned shift and work in partnership with the shop leadership team for overall shop support where needed. You will work to improve yourself through experience and learning that will provide additional growth opportunities here at Krispy Kreme. A TASTE OF WHAT YOU WILL BE DOING: Lead the day-to-day operational excellence of the shop. Manage the flow of service to ensure the highest levels of safety, cleanliness, quality, and speed. Help build and lead high performance team of hourly Team Members. Assist AM/GM with scheduling, onboarding, training, and shop tours. Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved. YOUR RECIPE FOR SUCCESS: Two years of relevant experience 1 year of experience supervising a team Strong problem-solving skills. Effective communication skills, both written and verbal Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality. Must be 18 years of age or older. Travel Requirements: 0-10% Must be authorized to work in the US without sponsorship. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Exposure to internal and external environmental conditions Shop - fluctuating temperatures and noise levels Exposure to known allergens including but not limited to nuts. Noise of a production and/or processing area Non-air-conditioned production The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process. BENEFITS: Weekly Pay Career opportunities - we are growing Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan PTO Company events Education Reimbursement Adoption Assistance Life Insurance FSA/HSA Plans Pet Insurance Learn more at WHY KRISPY KREME? At Krispy Kreme, we focus on: Loving People: Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here. Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive. Loving Communities: At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives. In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services. In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million. Loving Planet: We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions. We are working on reducing food waste through donation efforts, animal feed, and composting programs. Krispy Kreme is an Equal Opportunity Employer: At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. About Krispy Kreme Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed? doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at or on one of its many social media channels, including and

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

* Success. Our winning team pursues excellence while learning and evolving
* Career growth. We develop industry leading talent because Ross grows when our people grow
* Teamwork. We work together to solve the hard problems and find the right solution
* Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

* Understands that safety is the number one priority and practices safe behaviors in everything they do.
* Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
* Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
* Removes clutter and ensures safe, clear egress to emergency exits.
* Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
* Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.

Customer Service:

* Treats all Customers, Associates, and other leaders with respect.
* Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

Personal and Store Brand

* Represents and supports the Company brand at all times.
* Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.
* Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
* Responsible for daily trash removal.

General Merchandising:

* Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
* Responsible for receiving merchandise truck when needed.
* Processes all merchandise with a sense of urgency.
* Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
* Responsible for cleanliness and organization of all Stockrooms.
* Helps deliver and place merchandise on sales floor when all merchandise is processed.
* Responsible for ensuring any back-stock is secured and processed to Company policy.
* Responsible for merchandising of department including the back stock.
* Responsible for the reduction of loss due to damage.
* Ensures compliance to the monthly presentation guidelines in assigned area.
* Responsible for floor moves and signing including promotional signing as needed.
* Responsible for re-wraps as needed.

Loss Prevention:

* Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
* As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
* Ensures Public View Monitor (PVM) system is maintained properly.
* Conducts "Code 50" package inspections.
* Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Front End Supervision and Operations:

* Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.
* Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time
* Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.
* Controls Retail Associates' break schedule for backups, lunches and breaks.
* Ensures all equipment is working properly.
* Maintains proper supplies and recovery for the Front End area.
* Ensures go backs are expedited, properly scanned, security tagged and ticketed.
* Teaches all Associates the "Scan and Bag" best practice.
* Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Fitting Rooms:

* Responsible for the maintenance and cleanliness of the Fitting Rooms.
* Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
* Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

Administrative Duties as Assigned by Store Manager:

* Ensures Cash pulls and bank deposits are conducted to Company policy.
* Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
* Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
* Other duties as assigned by Store Manager.

COMPETENCIES:

* Manages Work Processes
* Business Acumen
* Plans, Aligns & Prioritizes
* Builds Talent
* Collaborates
* Leading by Example
* Communicates Effectively
* Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

* Excellent verbal communication skills.
* Fluency in English.
* Prior Customer Service and supervisory experience preferred.
* Familiarity with point-of-sale equipment and applications.
* Ability to perform basic mathematical calculations commonly used in retail environments.
* Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to spend up to 100% of working time standing, walking, and moving around the Store.

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift more than 25 lbs.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Certain assignments may require other qualifications and skills.

Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.

SUPERVISORY RESPONSIBILITIES:

Retail Associates

Stockroom Leads (where applicable)

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

* Success. Our winning team pursues excellence while learning and evolving
* Career growth. We develop industry leading talent because Ross grows when our people grow
* Teamwork. We work together to solve the hard problems and find the right solution
* Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

* Understands that safety is the number one priority and practices safe behaviors in everything they do.
* Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
* Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
* Removes clutter and ensures safe, clear egress to emergency exits.
* Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
* Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.

Customer Service:

* Treats all Customers, Associates, and other leaders with respect.
* Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

Personal and Store Brand

* Represents and supports the Company brand at all times.
* Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.
* Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
* Responsible for daily trash removal.

General Merchandising:

* Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
* Responsible for receiving merchandise truck when needed.
* Processes all merchandise with a sense of urgency.
* Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
* Responsible for cleanliness and organization of all Stockrooms.
* Helps deliver and place merchandise on sales floor when all merchandise is processed.
* Responsible for ensuring any back-stock is secured and processed to Company policy.
* Responsible for merchandising of department including the back stock.
* Responsible for the reduction of loss due to damage.
* Ensures compliance to the monthly presentation guidelines in assigned area.
* Responsible for floor moves and signing including promotional signing as needed.
* Responsible for re-wraps as needed.

Loss Prevention:

* Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
* As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
* Ensures Public View Monitor (PVM) system is maintained properly.
* Conducts "Code 50" package inspections.
* Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Front End Supervision and Operations:

* Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.
* Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time
* Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.
* Controls Retail Associates' break schedule for backups, lunches and breaks.
* Ensures all equipment is working properly.
* Maintains proper supplies and recovery for the Front End area.
* Ensures go backs are expedited, properly scanned, security tagged and ticketed.
* Teaches all Associates the "Scan and Bag" best practice.
* Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Fitting Rooms:

* Responsible for the maintenance and cleanliness of the Fitting Rooms.
* Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
* Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

Administrative Duties as Assigned by Store Manager:

* Ensures Cash pulls and bank deposits are conducted to Company policy.
* Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
* Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
* Other duties as assigned by Store Manager.

COMPETENCIES:

* Manages Work Processes
* Business Acumen
* Plans, Aligns & Prioritizes
* Builds Talent
* Collaborates
* Leading by Example
* Communicates Effectively
* Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

* Excellent verbal communication skills.
* Fluency in English.
* Prior Customer Service and supervisory experience preferred.
* Familiarity with point-of-sale equipment and applications.
* Ability to perform basic mathematical calculations commonly used in retail environments.
* Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to spend up to 100% of working time standing, walking, and moving around the Store.

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift more than 25 lbs.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Certain assignments may require other qualifications and skills.

Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.

SUPERVISORY RESPONSIBILITIES:

Retail Associates

Stockroom Leads (where applicable)

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

* Success. Our winning team pursues excellence while learning and evolving
* Career growth. We develop industry leading talent because Ross grows when our people grow
* Teamwork. We work together to solve the hard problems and find the right solution
* Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

* Understands that safety is the number one priority and practices safe behaviors in everything they do.
* Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
* Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
* Removes clutter and ensures safe, clear egress to emergency exits.
* Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
* Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.

Customer Service:

* Treats all Customers, Associates, and other leaders with respect.
* Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

Personal and Store Brand

* Represents and supports the Company brand at all times.
* Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.
* Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
* Responsible for daily trash removal.

General Merchandising:

* Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
* Responsible for receiving merchandise truck when needed.
* Processes all merchandise with a sense of urgency.
* Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
* Responsible for cleanliness and organization of all Stockrooms.
* Helps deliver and place merchandise on sales floor when all merchandise is processed.
* Responsible for ensuring any back-stock is secured and processed to Company policy.
* Responsible for merchandising of department including the back stock.
* Responsible for the reduction of loss due to damage.
* Ensures compliance to the monthly presentation guidelines in assigned area.
* Responsible for floor moves and signing including promotional signing as needed.
* Responsible for re-wraps as needed.

Loss Prevention:

* Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
* As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
* Ensures Public View Monitor (PVM) system is maintained properly.
* Conducts "Code 50" package inspections.
* Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Front End Supervision and Operations:

* Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.
* Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time
* Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.
* Controls Retail Associates' break schedule for backups, lunches and breaks.
* Ensures all equipment is working properly.
* Maintains proper supplies and recovery for the Front End area.
* Ensures go backs are expedited, properly scanned, security tagged and ticketed.
* Teaches all Associates the "Scan and Bag" best practice.
* Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Fitting Rooms:

* Responsible for the maintenance and cleanliness of the Fitting Rooms.
* Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
* Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

Administrative Duties as Assigned by Store Manager:

* Ensures Cash pulls and bank deposits are conducted to Company policy.
* Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
* Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
* Other duties as assigned by Store Manager.

COMPETENCIES:

* Manages Work Processes
* Business Acumen
* Plans, Aligns & Prioritizes
* Builds Talent
* Collaborates
* Leading by Example
* Communicates Effectively
* Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

* Excellent verbal communication skills.
* Fluency in English.
* Prior Customer Service and supervisory experience preferred.
* Familiarity with point-of-sale equipment and applications.
* Ability to perform basic mathematical calculations commonly used in retail environments.
* Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to spend up to 100% of working time standing, walking, and moving around the Store.

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift more than 25 lbs.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Certain assignments may require other qualifications and skills.

Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.

SUPERVISORY RESPONSIBILITIES:

Retail Associates

Stockroom Leads (where applicable)

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

* Success. Our winning team pursues excellence while learning and evolving
* Career growth. We develop industry leading talent because Ross grows when our people grow
* Teamwork. We work together to solve the hard problems and find the right solution
* Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

* Understands that safety is the number one priority and practices safe behaviors in everything they do.
* Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
* Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
* Removes clutter and ensures safe, clear egress to emergency exits.
* Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
* Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.

Customer Service:

* Treats all Customers, Associates, and other leaders with respect.
* Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

Personal and Store Brand

* Represents and supports the Company brand at all times.
* Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.
* Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
* Responsible for daily trash removal.

General Merchandising:

* Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
* Responsible for receiving merchandise truck when needed.
* Processes all merchandise with a sense of urgency.
* Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
* Responsible for cleanliness and organization of all Stockrooms.
* Helps deliver and place merchandise on sales floor when all merchandise is processed.
* Responsible for ensuring any back-stock is secured and processed to Company policy.
* Responsible for merchandising of department including the back stock.
* Responsible for the reduction of loss due to damage.
* Ensures compliance to the monthly presentation guidelines in assigned area.
* Responsible for floor moves and signing including promotional signing as needed.
* Responsible for re-wraps as needed.

Loss Prevention:

* Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
* As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
* Ensures Public View Monitor (PVM) system is maintained properly.
* Conducts "Code 50" package inspections.
* Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Front End Supervision and Operations:

* Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.
* Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time
* Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.
* Controls Retail Associates' break schedule for backups, lunches and breaks.
* Ensures all equipment is working properly.
* Maintains proper supplies and recovery for the Front End area.
* Ensures go backs are expedited, properly scanned, security tagged and ticketed.
* Teaches all Associates the "Scan and Bag" best practice.
* Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Fitting Rooms:

* Responsible for the maintenance and cleanliness of the Fitting Rooms.
* Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
* Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

Administrative Duties as Assigned by Store Manager:

* Ensures Cash pulls and bank deposits are conducted to Company policy.
* Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
* Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
* Other duties as assigned by Store Manager.

COMPETENCIES:

* Manages Work Processes
* Business Acumen
* Plans, Aligns & Prioritizes
* Builds Talent
* Collaborates
* Leading by Example
* Communicates Effectively
* Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

* Excellent verbal communication skills.
* Fluency in English.
* Prior Customer Service and supervisory experience preferred.
* Familiarity with point-of-sale equipment and applications.
* Ability to perform basic mathematical calculations commonly used in retail environments.
* Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to spend up to 100% of working time standing, walking, and moving around the Store.

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift more than 25 lbs.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Certain assignments may require other qualifications and skills.

Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.

SUPERVISORY RESPONSIBILITIES:

Retail Associates

Stockroom Leads (where applicable)

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.