29 Support Roles jobs in Las Vegas

Who We Are

Nuro exists to better everyday life through robotics. Founded in 2016, Nuro has spent eight years developing autonomous driving (AD) technology and commercializing AD applications. The Nuro Driver™ is our world-class autonomous driving system that combines AD hardware with our generalized AI-first self-driving software. Built to learn and improve through data, the Nuro Driver™ is one of the few driverless autonomous technologies on public roads today.

Nuro has raised over $2B in capital from Fidelity, Bailie Gifford, T. Rowe Price, Google, and other leading investors. We've partnered with some of the world's most respected brands including Uber, FedEx, Domino's, Walmart, Kroger, and 7-Eleven.

About the Team Fleet Management is the backbone of Nuro's vehicle operations and sustainability effort. We are the Fleet Technicians and Support Specialists who test and maintain our fleet of robots to progress the evolution of our vehicle autonomy capabilities on public roads every day.

About the Role As a Fleet Support Specialist, you will be responsible for the intervention and deployment of our robots, including startups, shutdowns, and public road support. You will participate in vehicle repairs and work with skilled technicians to build knowledge skills and abilities around our vehicles and software.

About the Work

• This is a "hands-on" job requiring onsite attendance
• Ability to operate trucks with trailers to load/unload company assets on public roads
• Support and sustain bot operations on public roads and private events
• Perform sustaining tasks including fueling, charging, cleaning, and supply runs
• Replace tires on robots and Fleet vehicles
• Uphold Nuro safety standards while operating company vehicles
• Implement daily vehicle checks and tasks to maintain efficient fulfillment of test requests and vehicle uptimes
• Document all vehicle tasks and issues in our Fleet Tracking system
• This position is subject to a 30-day training phase to determine skill proficiency and a 90-day probationary period.

About You

• High school diploma or equivalent
• Ability to use fine motor skills to accomplish duties involving handheld remote controls requiring finger dexterity
• Experience using detailed work instructions, diagrams, and engineering drawings to carry out maintenance tasks of low to medium complexity
• Some experience using commands and scripts to navigate computer systems from work instructions
• Experience using Google Suite
• Experience monitoring and documenting tests
• Effectively communicates and collaborates with Fleet Technicians, Fleet Management, and other cross functional teams
• Help maintain a clean and safe work environment and depot by participating in and maintaining our work areas
• Willingness for occasional travel to other locations
• Ability to lift 50 lbs and work in a variety of physical conditions

Bonus Points

• Experience with backing up and maneuvering a trailer with a truck
• Tow Truck or flatbed transport experience
• Mechanical experience on vehicles or related equipment
• Relatable Tech School/Associate Degree
• AV experience
• Any Remote Controlled Support equipment and/ or Drone experience
• Linux experience
• Experience troubleshooting network connectivity

At Nuro, your base pay is one part of your total compensation package. For this position the reasonably expected base hourly rate is $18 per hour. Any future increases in pay will depend on several factors, including your experience, education, location, and skills. You may also be entitled to a yearly bonus based on individual and company performance.

At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.

**Job Description:**
The Product Support Specialist is responsible for providing world-class support experiences to our customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving customer reported issues within the Cornerstone Galaxy product suite. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from their Cornerstone solution
**In this role you will.**
+ Respond to customer cases in line with service level objectives.
+ Triage and resolve issues as a member of the frontline support team.
+ Follow case elevation protocols to hand off cases that require the next level of support if needed.
+ Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during customer engagements.
+ Research and replicate difficult configuration, compatibility or product issues and document the results of your investigation.
+ Manage customer communications with both quality written responses and phone calls.
+ Maintain a solid understanding of the Cornerstone Galaxy product portfolio.
+ Create knowledge articles and utilize support tools to align with role expectations.
**You've got what it takes if you have.**
+ Bachelor's degree in computer science, information systems, or equivalent experience required.
+ Minimum of 3 years' experience in a customer support role. Preferably with enterprise SaaS solutions.
+ Experience supporting LMS, LXP, HRIS, etc. is a plus.
+ Experience and working knowledge of API's, SSO, HTTP(S) debugging is a plus
+ Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
+ The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.
+ Strong organizational skills with the ability to manage multiple tasks simultaneously.
+ Customer centricity and empathy soft skills are part of your DNA
+ Ability to maintain calm during stressful situations.
+ Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
+ Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at

**Job Description**
Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site's Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.
+ MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.
+ MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.
**Responsiblities**
Serve as an IT Support Specialist II for the Emergency Communications Network (ECN) Program Global Data Department located at the Remote Sensing Laboratory, Nellis (RSL-N) on Nellis Air Force Base in Nevada.
**Key Responsibilities**
+ Assisting with data entry, (Footprints, WASP, SOLARWinds), phones, customer request, ticketing workflow in the ECN Network Operation Center (NOC).
+ Assisting Data Department with maintaining procurements, procedures, documents, inventories, and reports to ensure compliance with DOE Orders, Company Procedures, etc.
+ Assist with data entry reports, end-user desktop and service desk support to include, but are not limited to, the installation, operation, builds and maintenance, troubleshooting, repairing of equipment hardware, peripherals, including printers, scanners, and multifunction devices and software.
+ Working with specific task direction and supervision from ECN Technical Staff.
+ Learning basic technical procedures for data-collection and measurement.
+ Work is reviewed by Sr. Level Technical Lead(s) for-overall quality and adherence to procedures.
+ Support National Emergency Response group's emergency response drills, exercises and real-world events through on-call availability and travel via commercial and military aircraft when required.
+ Travel as part of an installation or restoration team when directed.
+ Ability to meet the physical requirements necessary to safely and effectively perform all assigned duties.
+ Ability to articulate technical processes and information to a non-technical audience.
+ Gather the customer's information, determine the issue and ensure resolution.
+ Performing routine work with supervision.
**Qualifications**
+ Associates degree in MIS, Computer Science or equivalent with at least one year of related experience.
+ Training or related experience to the position desired.
+ Working knowledge of Microsoft Windows environment and Microsoft Office desired.
+ Must possess excellent oral and written communication skills with proficiency in composition, proofreading, grammar, spelling, and punctuation.
+ Technical job/hobby/volunteer experience will be considered.
+ Strong computer skills are desired, including MS Office.
+ Candidate must be a team player with good customer service skills and the ability to work flexible hours if required.
+ Ability to meet the physical requirements necessary to safely and effectively perform all assigned duties.
+ Ability to articulate technical processes and information to a non-technical audience.
+ Travel as part of an installation or restoration team when directed.
+ The primary work location will be based at the Remote Sensing Laboratory at Nellis Air Force Base, Las Vegas, NV (RSL-N).
+ Work schedule for this position will either be 4/10's, 9/80, or 5/8's (per management discretion). Must be willing to perform on-call duty and ensure availability to work non-standard hours.
+ Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work.
+ Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
+ Must possess a valid driver's license.
MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2 ( , "Personnel Security". If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.
**Department of Energy Q Clearance** (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4 ( , "Workplace Substance Abuse Programs at DOE Sites," will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709 ( , "Counterintelligence Evaluation Program."
MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Hourly salary range for this position is: **$22.67 - $34.01.**
Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.

**Job Description**
Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site's Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.
+ MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.
+ MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.
**Responsiblities**
Serve as an IT Support Specialist II for the Emergency Communications Network (ECN) Program Global Data Department located at the Remote Sensing Laboratory, Nellis (RSL-N) on Nellis Air Force Base in Nevada.
**Key Responsibilities**
+ Assisting with data entry, (Footprints, WASP, SOLARWinds), phones, customer request, ticketing workflow in the ECN Network Operation Center (NOC).
+ Assisting Data Department with maintaining procurements, procedures, documents, inventories, and reports to ensure compliance with DOE Orders, Company Procedures, etc.
+ Assist with data entry reports, end-user desktop and service desk support to include, but are not limited to, the installation, operation, builds and maintenance, troubleshooting, repairing of equipment hardware, peripherals, including printers, scanners, and multifunction devices and software.
+ Working with specific task direction and supervision from ECN Technical Staff.
+ Learning basic technical procedures for data-collection and measurement.
+ Work is reviewed by Sr. Level Technical Lead(s) for-overall quality and adherence to procedures.
+ Support National Emergency Response group's emergency response drills, exercises and real-world events through on-call availability and travel via commercial and military aircraft when required.
+ Travel as part of an installation or restoration team when directed.
+ Ability to meet the physical requirements necessary to safely and effectively perform all assigned duties.
+ Ability to articulate technical processes and information to a non-technical audience.
+ Gather the customer's information, determine the issue and ensure resolution.
+ Performing routine work with supervision.
**Qualifications**
+ Associates degree in MIS, Computer Science or equivalent with at least one year of related experience.
+ Training or related experience to the position desired.
+ Working knowledge of Microsoft Windows environment and Microsoft Office desired.
+ Must possess excellent oral and written communication skills with proficiency in composition, proofreading, grammar, spelling, and punctuation.
+ Technical job/hobby/volunteer experience will be considered.
+ Strong computer skills are desired, including MS Office.
+ Candidate must be a team player with good customer service skills and the ability to work flexible hours if required.
+ Ability to meet the physical requirements necessary to safely and effectively perform all assigned duties.
+ Ability to articulate technical processes and information to a non-technical audience.
+ Travel as part of an installation or restoration team when directed.
+ The primary work location will be based at the Remote Sensing Laboratory at Nellis Air Force Base, Las Vegas, NV (RSL-N).
+ Work schedule for this position will either be 4/10's, 9/80, or 5/8's (per management discretion). Must be willing to perform on-call duty and ensure availability to work non-standard hours.
+ Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work.
+ Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
+ Must possess a valid driver's license.
MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2 ( , "Personnel Security". If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.
**Department of Energy Q Clearance** (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4 ( , "Workplace Substance Abuse Programs at DOE Sites," will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709 ( , "Counterintelligence Evaluation Program."
MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Hourly salary range for this position is: **$22.67 - $34.01.**
Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.**
**About BioLife Plasma Services** **?**
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations?
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ ?
**Now offering daily pay to our hourly team members!**
**About the role:** **?**
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS)?
**How you will contribute** **?**
+ You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE)?
+ You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities?
+ You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility?
+ You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable?
+ You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents?
+ You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs?
**What you bring to Takeda:** **?**
+ High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements?
+ Currently licensed or certified in the state where responsibilities will be assigned: LPN or LVN
+ Current Cardiopulmonary Resuscitation (CPR) and AED certification?
+ Fulfill state requirements (in state of licensure) for basic IV therapy?
+ Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist?
+ Two years in a clinical or hospital setting?
**More about us:** **?**
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work?
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world?
**BioLife Compensation and Benefits** **Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - NV - Las Vegas - Sahara
**U.S. Hourly Wage Range:**
$23.85 - $32.79
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job? The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - NV - Las Vegas - Sahara
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
No

Salary: $20 / Hour
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
The Onboarding and Credentialing Field Support Specialist provides the highest level of customer service
to caregivers, field staff, clients, patients, offices and coworkers. The Onboarding and Credentialing Field
Support Specialist will contribute to the culture of the office which is defined as being high energy,
having strong accountability, and team orientation while focusing on professional development,
proficiency in essential job functions and continuous improvement.
Essential Duties and Responsibilities:
+ Demonstrates a professional, proactive attitude, establishes and maintains effective channels of communication within the Hub as well as with clients, caregivers, field staff and office based team members
+ Provides excellent customer service to all constituents
+ Under the guidance of the Field Support Manager and in accordance with the Expectations
+ Document, maintains proficiency in all support functions and activities to ensure office operations are met
+ Meets and maintains HIPAA regulations in regards to Protected Health Information
+ Proactively assists candidates through the onboarding process by engaging and supporting their progress
+ Tracks and monitors all pre-assignment, and contract specific requirements to ensure compliance prior to activating newly hired caregivers
+ Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers and field staff
+ Coordinates activities to obtain updated credentials from caregivers and field staff prior to expiration
+ Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency
+ Displays strong organizational skills and time management skills to efficiently support multiple offices
+ Assists with various office administrative functions, including, but not limited to; ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
+ Performs other duties as assigned
Minimum Requirements:
+ High school diploma or equivalent degree required. Undergraduate degree preferred
+ One year work experience in a team environment preferred
+ Excellent verbal and written communication skills
+ Proficiency with computers, including Microsoft Office
+ Ability to work independently and multitask effectively while maintaining attention to detail
+ Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays
*Benefit eligibility is dependent on employment status.
Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.
Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.
"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"

Back Office Support Specialist (Las Vegas, Nevada, US)

Back Office Support Specialist

Foundever Las Vegas is hiring a Back Office Customer Support Specialist. This is a crucial role that provides advanced support and problem resolution to consumers. This role requires attention to detail and strong organizational skills. At Foundever, we deliver top-tier CX solutions globally, managing inbound customer service with integrity and excellence. With 84% of our management promoted internally, we prioritize transparency, respect, and career growth. Join us and advance your career today!

Must live within 50 miles and be able to work in our Las Vegas site at 420 E Pilot rd., Las Vegas, NV, 89119

Once applied, you will receive an email containing a link to an assessment by our partner Maki People - makipeople.com. This is a required step before being invited to an interview. 

Core Responsibilities:

• Proficiency in diganosing and resolving complex technical issues.
• Provide advance support and resolve customer issues related to orders, systems and accounts. 
• Resolve escalated consumer issues and communicate updates and resolutions through various channel
• Investigate cases, identify solutions, and make decisions balancing company policies and consumer needs
• Work with teams to address recurring issues and provide training to improve front-line support
• Monitor and identify potentially fraudulent activities
• Document and track all support activities and resolutions in the company's ticketing system

Qualifications:

• 1-3 years of experience in a consumer or technical support role
• Previous experience in a back-office or administrative role preferred
• Computer proficiency and ability to multitask and navigate between screens efficiently while assisting customer
• Familiar with data management and administrative tasks
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Associate or bachelor’s degree preferred
• Must pass a criminal background

Work with us and Enjoy:

• $17/h
li>100% paid training
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Get to know us at   and connect with us on  Facebook ,  LinkedIn  and  Twitter .  

Military

We are proud military partners with Military One Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

**Job Description**
Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site's Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.
+ MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.
+ MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.
**Responsiblities**
MSTS is seeking an IT Support Specialist I - Desktop Vulnerability Analyst who possesses the knowledge, skills, and abilities required to conduct desktop scanning and vulnerability remediation operations within an enterprise environment.
**Key Responsibilities**
+ Conduct vulnerability and compliance scans using various tools including Tenable products like Security Center, Nessus, and other application assessment tools.
+ Ensure scan results are accurate and to alert senior vulnerability team members of authentication and scan failure issues.
+ Updates Windows and macOS software and applies patches as directed to remedy identified vulnerabilities.
+ Assists with the review and updating of vulnerability remediation documentation including methods and procedures for conducting scanning and patching processes.
+ Interact and coordinate with IT members and management to execute directives and other vulnerability remediation initiatives.
+ Monitor dashboards that present actionable vulnerability data.
+ Collaborate with users to ensure that vulnerability remediation is complete and verify effectiveness of results.
+ Assist in researching, compiling, and analyzing technical data.
+ Assist with data calls, FISMA reporting, compliance scanning and reporting, continuous monitoring, and compiling reports for auditors.
+ Contribute to an overall productive and respectful work environment by providing excellent customer service and working in a positive, collegial manner at all times. Maintains cooperative and respectful working relationships with other Cyber Security staff, other divisions and customers.
+ Perform other duties assigned by Management.
**Qualifications**
+ Associates degree in MIS, Computer Science or related field or equivalent.
+ Knowledge of vulnerability remediation and scanning best practices such as CVE database, and the CVSS System used for scoring vulnerabilities.
+ Knowledge of network and application security principles such as OWASP Testing Guidelines, OWASP Application Security knowledge framework and ATT&CK framework.
+ Understanding of a broad range of Cyber Security principles, protocols, concepts and theories in a broad range of disciplines.
+ Knowledge of Cyber Security vulnerabilities, mitigation strategies, network architecture, and how to apply vendor patches.
+ Understanding of the Windows and macOS operating systems.
+ Ability to maintain strict confidentiality.
+ Ability to communicate effectively in English, both verbally and in writing, sufficient to communicate with co-workers, customers, testify, write clear and concise reports, gather information, and collect information.
+ Ability to pass a federal background and obtain a "Q" Clearance.
+ **Preferred Certifications:**
+ GIAC Enterprise Vulnerability Assessor (GEVA)
+ GIAC Security Essentials (GSEC)
+ GIAC Information Security Fundamentals (GISF)
+ GIAC Foundational Cybersecurity Technologies (GFACT)
+ CompTIA Cybersecurity Analyst (CySA+)
+ CompTIA Security Plus (Sec+)
+ The primary work location will be at the Losee Road facility in North Las Vegas, Nevada
+ Work schedule for this position will be 4/10's, Monday through Thursday (subject to change).
+ Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
+ Must possess a valid driver's license.
MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2 ( , "Personnel Security". If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.
**Department of Energy Q Clearance** (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4 ( , "Workplace Substance Abuse Programs at DOE Sites," will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709 ( , "Counterintelligence Evaluation Program."
MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Hourly salary range for this position is: $19.50 - $29.25.
Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.

**About the Role**
We have an exciting opportunity for a Senior Key Agency & Pro Market Field Support Specialist (Sr Specialist, Technical) to join our Key Agency & Pro Market Field Support Team within the Canon USA Business Partner Group (BPG). If you have experience in the professional photojournalism and/or professional photography and video industries and an interest in supporting, educating, and engaging with that market, this could be the job for you!
Utilize your technical product expertise and industry experience to demonstrate Canon's imaging products and services with the goal of supporting current professional clients and exploring new business opportunities.
Ideal candidate will work remotely, based in close proximity to a major metropolitan city/airport hub in order to facilitate travel. This position requires frequent overnight travel to events, meetings, workshops, and/or productions.
This position is full time and is considered virtual. The office will be open 5 days a week; however you will not be required to report to the office unless there is a specific business need? Note that work schedules and office reporting requirements may change from time to time based on business needs.
**Your Impact**
- Visit key professional end users to demonstrate and educate on Canon imaging products
- Provide support to imaging professionals and end users, which may include evaluation loans, troubleshooting, demonstrating equipment, and responding to questions regarding advanced product applications, workflow, and imaging techniques
- Plan and conduct internal, dealer and client training seminars in collaboration with the sales teams to educate about the features, specifications and applications of Canon's imaging products
- Collaborate with Canon's Marketing and Product Planning departments to provide support on product launches, marketing collateral, events, and other special projects
- Assess technical support requirements for the industry and develop / schedule appropriate activities and programs
- Participate in research, planning, and execution of trade shows, activations and events supporting the professional imaging market
- Develop audio/visual and technical documentation support materials to enhance information presented during training and technical demonstrations
- Follow up on assigned leads and identify and develop new business contacts with potential customers to increase Canon's share in the professional market
- Communicate, advise and collaborate with the sales organization regularly
- Compile product and market information, document business activities, and report on customer feedback and sentiment
- Represent Canon in on-camera interviews, social media, and marketing assets
- Develop enduring ties and communication with key end user clients and partners. Provide valuable customized solutions, and maximize the scope of our technology, world class service, and human capabilities to support this goal
- Use technical and industry expertise to support other internal departments such as Canon Professional Services (CPS), product and business planning, marketing, and sales support
**About You: The Skills & Expertise You Bring**
- Bachelor's degree in a relevant imaging, photojournalism, marketing, and/or business field or equivalent experience required, plus 5 years of related experience as an imaging professional
- Professional level knowledge regarding cameras, lenses, techniques, and applications to communicate with and support the professional end user
- Experience in the technical aspects of on location photojournalism and/or photography including image editing, remote filing, and transmission
- Experience working in a still and video hybrid newsgathering environment
- Experience working at or with key imaging agencies and/or wire services is preferred
- Ability to travel up to 50-70% nationwide, with some opportunities for international travel
- This position requires driving; therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
- Ability to lift over 50 lbs
- Working knowledge of a CRM preferred
In accordance with applicable law, we are providing the anticipated base salary range for this role: $76,150 - $14,040
**Company Overview**
About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately 29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.
**Who We Are**
_Where Talent Fosters Innovation._
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
**What We Offer**
You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
**And Even More Perks!**
-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site ( , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at ( .
#CUSA
**Workstyle Description**
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
**Posting Tags**
#PM19 #LI-AV1 #LI-REMOTE #ID22
**Location** _US-NY-Melville | US-IL-Chicago | US-WA-Seattle | US-TX-Dallas | US-CO-Denver | US-NV-Las Vegas | US-CA-Sacramento | US-FL-Miami | US-MA-Boston_
**Company** _Canon U.S.A., Inc._
**Requisition ID** _33175_ **Category** _Sales Support_ **Position Type** _Full-Time_ **Workstyle** _Virtual_
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at