105 Support Roles jobs in Las Vegas

Description

Competitive Pay + Benefits

Earn an  additional  $1.00/hour,  upon  passing a conversational Spanish  fluency  test Join Freedom Forever, a leading solar residential company committed to powering a brighter and greener future. We are seeking a passionate and customer-centric individual to join our team as a Customer Support Specialist. Embrace the opportunity to make a positive impact while enjoying a supportive team environment, stunning office space, and incredible growth prospects. POSITION SUMMARY:  As a Customer Support Specialist, your role is integral to maintaining the highest levels of customer satisfaction. Your primary responsibility is to thoroughly investigate and analyze customer issues, diving deep to identify root causes and proactively work towards effective solutions. You will leverage your strong problem-solving skills and in-depth knowledge of our company's products and services to resolve complex customer issues, ensuring each customer's satisfaction.   ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

• Maintaining a high level of professionalism while presenting the organization in the best light possible 

• Responsible for receiving inbound calls daily from customers in all regions to give most current updates on their projects 

• Log all correspondence in to the Company Customer Relations Management (CRM) 

• Collaborate with various internal departments to gather information and resources necessary to address escalated issues comprehensively 

• Investigate and analyze customer issues, diving deeply into root causes, and ensure that we find a resolution 

• Take ownership of each call and understand the impact you have on the customer experience 

• Following up with customers to ensure we resolve concerns that could not be resolved during their first interaction 

• Communicating as a team to ensure a smooth workflow and teamwork is important in this role 

• Demonstrating self-sufficiency in task monitoring and day-to-day call handling 

• Experience using multiple tools simultaneously to provide customers with the most accurate resolution 

• The ability to communicate effectively in written communication such as replying to customer emails and handling chat interactions while still having a heavy focus on the customer resolution & experience 

• Assist other departments to confirm dates or appointments such as site audits, installation, and inspections 

• Must stay up to date with company updates in processes, software, and policies 

QUALIFICATION REQUIREMENTS:     Education & Certifications:    

• High School Graduate or GED 

   Experience: 

• 3+ years of call center experience required 

• 1+ years of Solar experience preferred but not required 

• 1+ years' experience of handling customer escalations 

• A high level of de-escalation and negotiation skills preferred 

      Knowledge, Skills & Abilities:    

• Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress 

• Effective verbal, listening and written communication skills 

• Effective organizational, stress and time management skills 

• Demonstrates a sense of urgency and ability to meet deadlines 

INDSJ1
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Must be in office (Las Vegas Headquarters)

**POSITION SUMMARY:** The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
**PRINCIPLE RESPONSIBILITIES:**
+ Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
+ Assists and provides support to internal and external customers.
+ Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
+ Maintains customer profiles and contract filing system.
+ Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
+ Research operational concerns, questions and discrepancies.
+ Prepares and transmits reports and waste shipment summaries.
+ Prepares manifests for mailing, scanning, or emailing.
+ Processes memos, correspondence, reports and other documents.
+ Reviews billing adjustments.
+ Performs other related duties as assigned.
**PREFERRED QUALIFICATIONS:**
+ To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile.
+ Other CS skills include high level of professionalism and problem-solving ability.
**Pay Range:**
$18.92 - $8.38
**Bonus Plan Details (if applicable):**
**Rewarding Compensation and Benefits**
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
**ABOUT THE COMPANY**
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic's total company revenue was 14.9 billion, and adjusted EBITDA was 4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
+ **Safe** : We protect the livelihoods of our colleagues and communities.
+ **Committed to Serve** : We go above and beyond to exceed our customers' expectations.
+ **Environmentally Responsible:** We take action to improve our environment.
+ **Driven** : We deliver results in the right way.
+ **Human-Centered:** We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
**STRATEGY**
Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
**Recycling and Waste**
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.
**Environmental Solutions**
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
**SUSTAINABILITY INNOVATION**
Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
**RECENT RECOGNITION**
+ Barron's 100 Most Sustainable Companies
+ CDP Discloser
+ Dow Jones Sustainability Indices
+ Ethisphere's World's Most Ethical Companies
+ Fortune World's Most Admired Companies
+ Great Place to Work
+ Sustainability Yearbook S&P Global

Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Las Vegas, Nevada, US . This role is crucial for providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive customer experience across all touchpoints. You will be responsible for handling customer calls, emails, and live chat inquiries, providing accurate information about products and services, and troubleshooting technical issues. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. Strong problem-solving abilities and the capacity to de-escalate challenging situations are essential. You will maintain detailed records of customer interactions and feedback in the CRM system. Experience with customer support software and a good understanding of company products are required. You will work closely with other departments to ensure customer issues are addressed promptly and effectively. This position offers a great opportunity to grow within a customer-centric organization that values its employees. We are seeking individuals who are passionate about helping others and committed to delivering outstanding service. This hybrid role allows for flexibility while maintaining vital in-person collaboration with the team. Your contribution will directly impact customer satisfaction and loyalty, reinforcing our client's reputation for excellence.

Our client, a leading online services provider, is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Las Vegas, Nevada . This role is essential for ensuring exceptional customer satisfaction by providing timely and effective support across various communication channels. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and offering guidance on products and services. The ideal candidate possesses excellent communication skills, patience, empathy, and a strong problem-solving aptitude. This position requires being present in our Las Vegas office to provide direct support to our customer base. Responsibilities include:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshooting and resolving customer issues efficiently and effectively.
• Providing clear and accurate information about products, services, and policies.
• Escalating complex issues to the appropriate departments when necessary.
• Documenting all customer interactions and resolutions in the CRM system.
• Identifying patterns in customer inquiries and reporting them to management for process improvements.
• Educating customers on how to best utilize products and services.
• Maintaining a high level of customer satisfaction and retention.
• Meeting established performance metrics for response time, resolution rate, and customer feedback.
• Continuously seeking opportunities to improve the customer experience.

Qualifications:

• High school diploma or equivalent; Associate's degree preferred.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience and empathy when dealing with customers.
• Ability to work collaboratively in a team environment.
• Flexibility to work various shifts, including evenings and weekends as needed.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Las Vegas, Nevada, US . This role is crucial in ensuring our customers receive exceptional service and support for our products and services. You will be the first point of contact for customers, handling inquiries via phone, email, and chat. Your primary responsibility will be to resolve customer issues efficiently and effectively, providing accurate information and solutions. This involves troubleshooting technical problems, guiding customers through product usage, and processing requests or orders. You will need to maintain a high level of customer satisfaction by demonstrating patience, professionalism, and a commitment to finding the best possible outcome for each interaction. Documenting customer interactions, feedback, and issues in our CRM system will be essential for tracking and improving our service delivery. Collaborating with other departments, such as technical support and sales, to address complex customer needs will also be part of your daily tasks. The ideal candidate will possess outstanding communication and active listening skills, with the ability to explain technical concepts clearly to a non-technical audience. A strong problem-solving aptitude and the capacity to remain calm and composed under pressure are vital. Previous experience in a customer service or helpdesk role is preferred, along with familiarity with CRM software. While this role is based in our Las Vegas, Nevada, US office, requiring on-site presence, we offer a supportive team environment and opportunities for professional development. You will be part of a team that values customer-centricity and strives for excellence in every customer interaction. Training will be provided to ensure you are well-equipped to handle a wide range of customer inquiries and product-related questions. We are seeking individuals who are passionate about helping others and are eager to contribute to a positive customer experience.

Our client, a leading technology provider, is seeking a dedicated Customer Support Specialist to join their award-winning team in **Las Vegas, Nevada, US**. In this customer-facing role, you will be the first point of contact for clients, providing exceptional support and resolving inquiries with efficiency and professionalism. Your responsibilities will include responding to customer calls, emails, and chat messages, troubleshooting technical issues, guiding users through product features, and documenting customer interactions in a CRM system. You will also play a key role in gathering customer feedback to help improve products and services. The ideal candidate possesses excellent communication and active listening skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or helpdesk environment is highly desirable. Familiarity with CRM software and ticketing systems is a plus. A strong technical aptitude and the ability to quickly learn new software applications are essential. You should be a problem-solver with a positive attitude and a commitment to delivering outstanding customer experiences. Our client offers comprehensive training, a collaborative team atmosphere, and opportunities for career advancement within the company. We are committed to creating an inclusive workplace where every employee feels valued and empowered. Join us to provide exceptional support and contribute to our client's reputation for customer satisfaction. This role is crucial in building and maintaining strong customer relationships.

Job DescriptionJob DescriptionDescription:

Job Summary

The Solar Customer Support Specialist provides exceptional service to customers by addressing inquiries, resolving issues, and offering support related to solar products and services. This role involves responding to customer questions, troubleshooting technical problems, and ensuring a positive customer experience throughout the lifecycle of their solar systems.

Role Responsibilities

Customer Interaction:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner by assessing hardware, software, and network related issues on solar systems.
• Provide detailed information about solar products, services, and installation processes.
• Enthusiastically assist customers with understanding their solar energy systems and usage.
• Issue Resolution:
• Diagnose and troubleshoot technical issues with solar systems.
• Coordinate with technical support and field service teams to resolve customer issues.
• Determine the validity of product replacement requests and minimize replacements.
• Follow up with customers to ensure satisfactory resolution of their concerns.

Account Management:

• Update customer accounts with relevant information, service records, and notes.
• Process orders, service requests, and warranty claims.
• Assist customers with billing inquiries and payment processing.

Education and Support:

• Educate customers on solar energy benefits, system maintenance, and energy-saving tips.
• Provide guidance on monitoring and optimizing solar system performance.
• Create and update support documentation, FAQs, and troubleshooting guides.

Feedback and Improvement:

• Gather customer feedback and relay it to the appropriate teams for product and service improvements.
• Identify recurring issues and suggest solutions to enhance customer satisfaction.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Essential Duties:

• Use designated system applications to manage various aspects of the job (Google Workspace, Mac OS, CRMs)
• Demonstrate a pleasant and professional disposition with each customer and employee.
• Represent Sol-Up and our brand with professionalism, integrity, and passion.
• Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
• Performs other duties as assigned.

Requirements:

Qualifications

• Typically requires a High School diploma or equivalent with at least 1-2 years of customer service experience, preferably in the renewable energy or technology sector. Experience with solar energy systems and products is a plus.
• MacOS and Google Workspace apps experience .
• Strong problem-solving and analytical abilities.
• Effective organizational and prioritization skills, able to work in a fast-paced environment and balance tasks.
• Strong written and verbal communication skills to effectively communicate with employees at all levels of the organization, customers, as well as external stakeholders.
• Excellent interpersonal skills to build and maintain positive relationships with employees, management, and external contacts.
• Must have reliable attendance and transportation to the office.
• Authorized to work in the United States.

Physical Requirements

Must be able to:

• Lift or carry up to 30 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the office with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external clients and contacts.
• Ability for prolonged periods of time to sit, walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors of the office, be exposed to various environmental factors such as, but not limited to, noise, dust, fragrance aromas.
• We recognize and appreciate the value and contributions of individuals with diverse backgrounds and welcome all qualified individuals to apply. Sol-Up is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

Compensation:

• $18 - $22 per hour, based on experience and abilities
• Discretionary bonus opportunities, based on performance

Schedule:

Full-time, at least 40 hours per week Monday through Friday in the office

Benefits:

Medical, dental, vision insurance

Life and supplemental health insurance

401k retirement plan and company match

Employee assistance program

Paid time off and paid holidays

Discretionary bonus plan based on eligibility

Business referral bonus

Gym membership reimbursement

About Sol-Up

Sol-Up has been the backbone of cutting-edge technology while helping revolutionize solar engineering since 2009. We have been installing heterojunction technology on almost all our residential projects due to its superior efficiency and performance under extreme heat conditions. Sol-Up is committed to providing the latest solar energy system technologies at affordable prices in various markets such as Reno, NV, Boise, ID, and Southern California.

Sol-Up is more than Las Vegas’s premier provider of solar and battery storage systems including solar panels, Tesla Powerwall, and solar installation of solar systems. Sol-Up also offers Tesla Energy Tesla Solar Inverters and Tesla Powerwall 2,Tesla Powerwall+, and the Tesla Powerwall 3.

We are a full-service energy solution and conservation company offering top-tier products since 2009. Engineering is our foundation, and we thoughtfully design each system with passion and purpose, customizing your design with your high energy – power bill in mind, not an average power bill. We want to hit your usage with a knockout punch from the Nevada sun.

Our NABCEP Certified (the highest Solar Certification) Team provides honesty and integrity when designing your system with cutting edge solar technologies and competitive prices without compromise using our Meyer Burger solar panels, SolarEdge, Tesla, and Enphase Inverter, Amana, HVAC or ProVia windows and doors. We have the proper solution for every household. Bundle up your solar system and save today!

Our client is seeking a dedicated and experienced Senior Customer Support Specialist to enhance their customer service operations in Las Vegas, Nevada, US . This role is central to ensuring client satisfaction and providing exceptional support across various communication channels. The ideal candidate will have a proven track record in customer service, possess excellent communication skills, and demonstrate a passion for helping others. Responsibilities include handling complex customer inquiries, troubleshooting technical issues, resolving customer complaints with empathy and efficiency, and documenting all customer interactions accurately. You will also be responsible for training and mentoring junior support staff, identifying trends in customer feedback to improve service delivery, and contributing to the development of support resources such as FAQs and knowledge bases. A deep understanding of customer service principles and best practices is essential. The successful candidate must be proficient in using CRM software and customer support platforms. This is a demanding position that requires patience, resilience, and a positive attitude, even when dealing with challenging situations. You will play a key role in building customer loyalty and enhancing the company's reputation. A minimum of 3 years of experience in a customer-facing support role is required, with at least 1 year in a senior or lead capacity. Strong problem-solving abilities and the capacity to multitask effectively are crucial. Candidates must be articulate, empathetic, and committed to providing a superior customer experience. This role is vital to the company's success, requiring dedication and a proactive approach to customer engagement. Continuous learning and adaptation to new products and services will be expected.

Our client, a rapidly growing technology company, is seeking a dedicated Senior Customer Support Specialist to join their team in Las Vegas, Nevada, US . This position offers a hybrid work model, combining office-based support and remote workdays. The ideal candidate will have a passion for customer service and possess exceptional problem-solving skills to assist a diverse customer base.

Responsibilities:

• Provide high-level technical support and assistance to customers via phone, email, and chat.
• Troubleshoot and resolve complex customer issues related to our products and services.
• Guide customers through product features, functionalities, and best practices.
• Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Identify trends in customer inquiries and provide feedback to product development teams.
• Train and mentor junior support staff.
• Contribute to improving customer support processes and procedures.
• Handle customer complaints and ensure customer satisfaction.
• Document all customer interactions and resolutions accurately in the CRM system.
• Proactively engage with customers to ensure a positive experience.
• Analyze customer feedback to identify areas for service improvement.

Qualifications:

• Associate's or Bachelor's degree in a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in customer support, technical support, or a helpdesk role.
• Proven ability to troubleshoot and resolve technical issues effectively.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with customer relationship management (CRM) software.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in a hybrid work environment is beneficial.
• Patience and empathy when dealing with customer concerns.
• A proactive approach to customer service and a passion for helping others.

This is an excellent opportunity to join a thriving company and make a real difference in customer satisfaction.