401 Support Specialist jobs in Austin

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues or service-related problems.
• Provide accurate information about products, services, and policies.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Educate customers on self-service options and troubleshooting steps.
• Identify opportunities to improve the customer experience and contribute to process enhancements.
• Collaborate with internal teams to ensure seamless service delivery.
• Follow up with customers to ensure satisfaction and resolution of their issues.
• Handle customer complaints with patience and empathy.

• High school diploma or equivalent; some college coursework preferred.
• Minimum of 1-3 years of experience in customer service or helpdesk support.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, empathy, and a positive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Technical aptitude and ability to learn new systems quickly.
• Flexibility to work various shifts, including some evenings or weekends, if required in Austin, Texas, US .

inHANCE is seeking a qualified individual with a strong technical background to join their customer support team.  As a Support Specialist/Analyst you will be responsible for providing exceptional customer service and software support via phone, e-mail, chat messaging and various remote connection products for our customer CIS software.

What your impact will be:

• Respond to support requests regarding software, hardware, or network operation to resolve issues when possible, or escalate tickets
• Troubleshoot and resolve product issues reported by clients within the timeframe outlined in service agreements
• Interact with clients to provide and process information in response to inquiries, concerns, and requests with products and services.
• Log and document all support requests in the CRM
• Work closely with Research and development to communicate and facilitate resolution of custom work requests, manage bug fixes and software enhancements
• Rollout software upgrades quarterly
• Learning, understanding, implementing, and training on a variety of software applications
• Creating Knowledge Base Articles, improving processes when needed and adhere to CS guidelines

What we are looking for:

• 2+ years customer service experience in a technical environment desired
• Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
• Excellent verbal and written communication skills
• Outstanding customer service and organizational skills
• Exceptional analytical, troubleshooting and problem-solving skills
• Positive, results oriented mindset
• Ability to multi-task effectively and to consistently meet assigned deadlines
• Self-starter with ability to work well independently and in groups
• Ability to speak comfortably in front of a group of customers.
• Working Knowledge and Experience with MS Teams
• Working Knowledge and Experience with MS Office Suite
• Experience and Knowledge of SQL databases is a plus
• Experience and Knowledge with VM Environments like MS Azure is a plus
• Experience and Knowledge with Accounts Receivable and Payroll is a plus

What we offer:

• A competitive compensation package
• A casual remote work environment
• Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
• Paid Vacation

inHANCE Utility Solutions provides a well-designed suite of products for utility billing, enterprise resource planning applications, asset management, and mobile work orders. Serving more than 800 customers in the United States and Canada, inHANCE develops, sells, implements, and supports CIS and financial system software for the water and sewer utility industry. inHANCE’s easy-to-use and industry-leading solutions support essential features, including automation, e-billing, and smart meters, to help utilities streamline their operations and improve customer service.

• Provide first and second-tier technical support to clients via phone, email, and live chat, addressing inquiries related to software functionality, system configurations, and reported issues.
• Diagnose and troubleshoot complex technical problems, identifying root causes and implementing effective solutions or escalating to higher-level support/engineering teams when necessary.
• Document all client interactions, technical issues, and resolution steps thoroughly and accurately in the ticketing system (e.g., Zendesk, ServiceNow).
• Guide clients through step-by-step solutions, product features, and best practices, providing clear and concise instructions.
• Develop and maintain a comprehensive knowledge base, creating and updating articles, FAQs, and troubleshooting guides to empower clients for self-service.
• Collaborate closely with development, quality assurance, and product teams to report bugs, provide client feedback, and contribute to product improvements.
• Conduct remote diagnostic sessions and utilize remote access tools to resolve client issues.
• Participate in ongoing training and professional development to stay current with product updates, new technologies, and industry trends.
• Ensure compliance with service level agreements (SLAs) and internal company policies for response times and resolution rates.
• Assist in testing new software releases and features, providing feedback on usability and potential issues.
• Educate clients on how to maximize the value of the software and optimize their usage.
• Identify recurring issues and contribute to proactive solutions to reduce support volume.
• Handle sensitive client data with confidentiality and security.
• Contribute to a positive and collaborative team environment.
• Provide feedback to product teams based on common customer pain points.
• Assist with onboarding new clients and provide initial technical setup guidance.
• Monitor system performance and alert relevant teams to potential service disruptions.
• Represent the company professionally in all client interactions.
• Participate in after-hours on-call rotation as required.
• Strive for continuous improvement in support processes and client satisfaction.

• Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent practical experience.
• Minimum of 2-4 years of experience in a technical support, helpdesk, or IT support role, preferably with SaaS or software products.
• Strong understanding of software applications, operating systems (Windows, macOS), and basic networking concepts.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Exceptional problem-solving and analytical skills, with a methodical approach to troubleshooting.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong customer service orientation, empathy, and patience.
• Ability to work independently and manage multiple client cases simultaneously.
• Proficiency in Microsoft Office Suite.
• Familiarity with databases (e.g., SQL) or scripting languages is a plus.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is desirable.
• IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
• Ability to adapt to rapidly changing technologies and product features.
• Highly organized and detail-oriented for accurate documentation.
• A proactive approach to identifying and resolving technical issues.

We are seeking a detail-oriented and proactive Territory Support Specialist (TSS) to join our team. The primary responsibility of this role is to evaluate and survey territories for both new and existing Distributors to support strategic expansion and growth. This position involves direct interaction with shop owners and managers to assess the eligibility and suitability of prospective franchise locations.

Key Responsibilities

· Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees.

· Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory.

· Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion.

· Build and maintain positive relationships with Distributors, shop owners, and managers to facilitate smooth communication and collaboration.

· Prepare detailed reports summarizing findings from territory surveys and eligibility assessments.

· Collaborate with the franchise sales team to align territory plans with overall business objectives.

Qualifications

· Strong interpersonal and communication skills to effectively engage with shop owners and managers.

· Ability to conduct detailed surveys and analyze geographic and business data.

· Self-motivated with excellent organizational skills and attention to detail.

· Previous experience in franchise development, sales, or territory management is a plus.

· Valid driver's license and willingness to travel within assigned territories.

· The position requires approximately 90%-100% overnight travel.

Work Environment

This role involves a combination of fieldwork, including travel within assigned territories, and office-based reporting and analysis. Candidates must be legally able to obtain rental vehicles for this position.

The base compensation range for this position is $50,000 per annum . Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

**This position is eligible for Quarterly Bonus incentives.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

#LI-KS1

#LI-Remote

WHO IS MATCO

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit .

BENEFITS

Annual bonuses/incentives (depending on position)

Immediate company benefits (medical, dental, vision, life, etc.)

401k with company match

401k defined contribution after 1 year of service

High level of employee engagement

Walking path and gym equipment onsite

Food trucks on site during the summer

Dress for your day - every day casual/jeans

Employee discounts

15 days vacation + 4 floating holidays + 8 paid holidays

Paid maternity & paternity leave

Tuition reimbursement

Student loan payment assistance

Hybrid work environment (2 days remote)

Annual Day of Caring for employees to volunteer

Discounts on tools

Annual team building events

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves!

"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

JOB SUMMARY:

The Program Support Specialist supports the mission of C2 GPS by providing operational support

to the workforce center staff and provides technical support for workforce customers.

ESSENTIAL FUNCTIONS

• Reviews and examines compliance reports to ensure alignment with program requirements.

• Monitors contacts and communications with customers. Coordinates required participation

hours for customers and files documentation in the customer’s original case file.

• Participates in customer hearings and submits relevant documentation to appropriate

parties.

• Seeks out new ways to improve workforce services to meet labor market needs.

• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development.

• Knowledge of word processing, spreadsheet, technology, and computer skills.

• Exceptional customer service and interpersonal skills.

• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

• Excellent verbal and written communication skills, to include documentation.

• Ability to develop and maintain effective working relationships with management, coworkers,

Board staff, and the public.

• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.

• Valid driver’s license and proof of insurance with safe driving record.

• One year of relevant experience preferred.

• Bilingual in English and Spanish strongly preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required

COMPANY OVERVIEW:

C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

Health Insurance (with no cost options for employee only plans)

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 6% Employer Match

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Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

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EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

Job DescriptionPOSITION SUMMARYThis role is responsible for partnering with outside sales to create cost effective proposals for repair work. In addition, this role maintains strong working relationships with outside vendors to ensure customer needs are met.What you'll do:1. Partners with outside sales to meet customer's timely needs for quotes and submissions to operations. 2. Seeks to understand the customer's unique business needs to create competitive, accurate and timely estimates and proposals. Ensures the proposal encompasses the customer's scope of service and seeks internal technical advice as necessary. 3. Maintains current work requests submitted by technicians, typically in an Excel spreadsheet. Utilizes and maintains quoted work database and ensures integrity through accurate file management. Ensures information is loaded to Sharepoint site for viewing and collaboration with other team members. 4. Ensures the Extra Work Authorization (EWA) is assigned to the correct Account Manager; gathers information needed to develop quotes, including vendor costs; obtains internal approvals and sends quote to customer. Upon customer approval, assists Account Managers with job set-up process, including sending information to dispatchers. 5. Provides other administrative support to assigned Account Manager and Sales Support team as appropriate. What you'll need to be successful:•Proficient in Microsoft Office Excel, Outlook, Word and PDF •Strong data entry skills with a focus on accuracy •Excellent attention to detail and organizational skills •Strong verbal and written communication skills •Excellent customer service skills •Strong prioritization and multi-tasking skills What you bring to the table:•High School or GED required •2-4 years' related experience, which may include commercial HVAC, estimating or parts/counter sales YOU Matter The Brandt Companies were created under the leadership of Barry Moore and Mark Zilbermann in an ever-expanding quest to provide our clients with on-time, in-budget construction service, complete commissioning assistance, and long-term facilities maintenance. We expanded into HVAC service and full-service MEP operations. In the 2010s, Brandt established the industrial division focusing directly on the unique needs of industrial clients. Expanding on the growing industrial market, Brandt acquired Hilbig Services in 2018.BRANDT TODAYIn 2022, Brandt was acquired by Southland Industries. This acquisition aligned with Brandt's goal to become a truly national company that can better serve our customers, increase our industry influence towards more collaborative delivery approaches, and create additional opportunities for our employees.With offices in all of the major Texas cities and over $700 million in annual revenues, Brandt has established itself as the largest mechanical, electrical, and plumbing contractor in the state. With in-house capabilities that start with build/design, construction and commissioning and end up in service, Brandt works every day to provide the solutions and service to meet your ever-changing needs.PEOPLE FIRST: BUILDING TALENT BY DESIGN At Southland we aspire to build a workforce that's as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels. If you're someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we're looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you'll feel engaged, challenged, and valued. If you're ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, thenJOINour team and become a part of an organizationthat valuesPEOPLE,SAFETY, INNOVATION, COLLABORATION, INTEGRITY,ACCOUNTABILITY& SUSTAINABILITY. Benefits: As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family: 401(k) Plan Competitive PayMedical, Dental, Vision Insurance Term Life, AD&D Insurance, and Voluntary Life Insurance Disability Income Protection Insurance Pre-tax Flexible Spending Plans (Health and Dependent Care) Holidays/Vacation/Personal Time/Life Events Leave Numerous training opportunities and company-paid membership for professional associations and licenses For more information on Southland Industries, please visit our website:Southland Careersor onFacebookorLinkedIN To hear what our employees are saying about working at Southland Industries, check out our Culture site - Explore Our CultureSouthland Industries and all its subsidiaries are anEqual Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. **All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. ** **We are not able to offer sponsorship of employment at this time** If you don't feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we're doing as a company.

What's in it for you as an Operations Support Specialist:Demonstrate your adaptability and eagerness to embrace fresh opportunities. Become part of a new team dedicated to support our organization. Further your personal and professional growth. The B Support Specialist, Operations, Support, Specialist, Operation, Payment Processing, Manufacturing, Banking