215 Support Specialist jobs in Austin

• Provide timely and effective technical support to customers via phone, email, and in-person.
• Diagnose and troubleshoot software, hardware, and network issues related to cloud services.
• Manage and resolve customer support tickets using a ticketing system.
• Escalate unresolved issues to appropriate engineering or support teams.
• Document troubleshooting steps, solutions, and workarounds for internal knowledge base.
• Educate customers on product features and best practices.
• Identify trends in customer issues and provide feedback for product improvement.
• Maintain a high level of customer satisfaction through excellent service.
• Assist with user

• Respond to customer support requests via ticket and phone queue, and respond to inquiries within established SLAs.
• Be accountable for and drive key metrics that ensure the quality and safe usage of our service.
• Contribute the continued development of the knowledge base and support resources.
• Collaborate with internal stakeholders to overcome challenges and find solutions for Customers.
• Collaborate with Product and Engineering teams to resolve bugs and surface customer feature requests.
• Using a consultative approach, identify areas of opportunity to provide Customers with best practices and operating advice.
• Using internal tools, document conversations and key highlights, and flag any warning areas to the Support Team Manager.
• You are available to work assigned shift rotations as required.
• Complete FAA Part 107 Certification within 90 days of onboarding.
• While working in a Remote environment actively collaborate with peers across the organization.
• Up to 10% travel is expected.
• Always help first.

• 2+ years experience as a Customer Support Specialist in a SaaS or professional services organization.
• Prior experience with UAS.
• Excellent problem solving capabilities.
• Experience with Key tools such as Excel, Hubspot, Zendesk, Five9s, Slack.
• Proven track record in a fast-paced and high growth environment.
• Ability to dive into details, but also step back and consider a problem strategically.
• Strong influencer skills
• Must be able to work a one week on-call schedule

• A low-ego, team-first mentality. You know when to get your hands dirty and when to lead through influence.
• Extensive experience managing various stakeholders and building cross-functional relationships across the business.
• Excellent written and verbal communication skills. You can always articulate the "why" behind your priorities and recommendations.
• Experience with DroneSense a bonus

The Appraisal Lane™ is looking for an exceptional candidate to fill a challenging technical support role in Austin, TX. We need a full-time, experienced representative to support our rapidly growing community of automotive professionals. You should be comfortable with the latest web and mobile tools and technologies, and be skilled at sharing solutions over phone, email and chat. This position also handles internal IT support to our employees, so the ideal candidate will bring experience with PC/Mac OS, networking technologies, IP based phone systems and Google G-suite administration. If you are passionate about your profession, and have a strong drive to succeed, we would like to hear from you.

Who We Are

At The Appraisal Lane (TAL), we've innovated the used vehicle management and valuation process. Partnering with automotive dealers, we provide used vehicle collaboration across an entire dealership group, as well as provide a cash offer to purchase any used car on the dealership lot. Unlike appraisal tools of the past, there are no algorithms here - we use REAL appraisers to submit REAL offers backed by cash. We also provide VIN specific condition reports and valuation guides, coupled with similar vehicle transaction data from the dealerships historical transactions.

The Appraisal Lane works with dealerships around the US to source inventory, saving partner dealerships both time and money. Recently, TAL expanded its market with the addition of a consumer component - allowing individual car owners, like you, to submit vehicles for cash/trade-in offers right from your driveway that are redeemable at participating dealerships.

Voted the 4th fastest growing technology company and the 3rd best place to work in Austin by the Austin Business Journal, it's no surprise that our company has experienced rapid growth. As a result, we are hiring visionaries who can drive success and contribute pioneering ideas to our team. TAL values its collaborative community and strives to provide a tight-knit, "work family" environment.

Who You Are

• You are an incredible communicator and problem solver.
• You have knowledge of current tech trends and software development.
• You strive to solve issues on the first interaction with a client.
• You quickly identify workarounds to problems.
• You follow up early and often.
• You are process oriented.
• You use mobile apps in your day-to-day life.
• You have worked with the Google G-Suite of products before.

• Managing inbound support related requests through phone, email and chat for our Mobile and Web Applications.
• Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC platforms.
• Working closely with our new partners for smooth onboarding and set up of supported integrations.
• Reporting and tracking tickets with our development team.
• Disseminating best practices through your interactions with the community.
• Taking full ownership of your work and responsibility for the details, every step of the way.

• At least 2 years of client-facing technical support work history
• Experience supporting web and mobile based technology
• Availability from 8am to 6pm, Monday to Saturday

• A college degree
• G-Suite Admin Experience
• RingCentral Admin Experience
• A love for cars and community

• Competitive salary
• Medical, dental and vision covered 100% for employee and ~70% for dependents
• 401k
• Generous holiday and PTO package
• Free covered parking
• Fully stocked kitchen
• Access to breakfast and lunch food trucks year-round
• On-site gym access
• Employee Vehicle Purchase program
• An electronic, adjustable stand-up desk
• Casual dress and a fun atmosphere

US Based Health and Wellness Company is Seeking Dynamic, Enthusiastic, Upbeat candidates with excellent people skills and strong desire to help others to join our marketing team in a marketing/customer service capacity. We provide dynamic team support, one on one mentoring and all the resources you need to be successful. As long as you have a strong drive for success we will help you get there. Stop wasting gas commuting or on daycare, through our state of the art technology you can work with us in a telecommute caacity which will mean flexible hours.

SKILLS NEEDED:

• Exceptional Customer Service Skills
• Basic Computer Skills and MS Office Knowledge
• Excellent Written and Verbal Communication Skills
• No Marketing Experience is required!
• MUST be Coachable!

• Up To Date Computer with High Speed Internet access
• Telephone access with three way calling capabilities

As a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting B2B clients, among other responsibilities.

• Provide prompt and courteous assistance to customers via phone, email, and chat to resolve inquiries and issues.
• Maintain a deep understanding of Moonwalkers’ capabilities so that you can offer accurate information to customers.
• Assist B2B customers with order processing, product information, and

The HT Group has a technology client in Austin, TX looking for a Customer Support Specialist  who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.

Direct-Hire 

$65,000

Responsibilities:

• Provide phone, chat, and portal-based support to resolve customer inquiries
• Resolve the majority of customer issues at the first point of contact
• Educate customers on platform best practices and resolve basic technical issues
• Troubleshoot complex software or connection issues via screen share
• Escalate unresolved technical issues to the appropriate support teams
• Meet and exceed service KPIs consistently
• Identify and report on recurring customer issues
• Contribute to internal knowledge bases and customer help materials

• 3+ years of experience in Customer Support within the SaaS field 
• Bachelor's degree or equivalen t
• Based in Austin, TX and eligible to work in the U.S.
• Excellent verbal and written communication skills in English
• Strong problem-solving skills and ability to thrive in a fast-paced environment
• Comfort with customer service tools and software platforms

• Responding promptly and professionally to customer inquiries via phone, email, and live chat.
  
• Providing accurate information about products, services, and company policies.
  
• Troubleshooting and resolving customer issues efficiently and effectively, escalating complex problems when necessary.
  
• Guiding customers through product features, usage, and troubleshooting steps.
  
• Documenting all customer interactions, issues, and resolutions in the CRM system.
  
• Identifying customer needs and proactively offering solutions or additional services.
  
• Gathering customer feedback and relaying it to the appropriate departments for service improvement.
  
• Maintaining a high level of product knowledge and staying updated on service changes.
  
• Collaborating with team members to share best practices and improve overall customer satisfaction.
  
• Adhering to company standards and procedures to ensure consistent service delivery.
  

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
  
• Previous experience in customer service, call center, or a related field.
  
• Exceptional verbal and written communication skills.
  
• Strong problem-solving abilities and a patient demeanor.
  
• Proficiency in using CRM software and helpdesk ticketing systems.
  
• The ability to multitask and manage time effectively in a fast-paced environment.
  
• A positive attitude and a genuine desire to help customers.
  

• Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshooting and resolving customer issues related to products or services, demonstrating patience and empathy.
• Providing clear and concise information to customers about company policies, procedures, and product features.
• Escalating complex issues to appropriate departments or specialists when necessary, and following up to ensure resolution.
• Maintaining accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identifying and suggesting improvements to customer service processes and workflows.
• Gathering customer feedback to help shape product development and service enhancements.
• Educating customers on how to use products and services effectively.
• Meeting and exceeding individual and team performance metrics related to customer satisfaction and issue resolution times.
• Staying up-to-date with product knowledge and industry trends to provide the best possible support.
• Contributing to a positive and collaborative team environment.