272 Support Specialist jobs in Cleveland

The Marketing Support Specialist assists the Global Brand Marketing Director in the development, execution and tracking of brand marketing campaigns. They are responsible for ensuring that projects within the different marketing workstreams remain on budget and schedule.Key Responsibilities:Support the planning, execution, and tracking of brand marketing campaigns.Assists in supporting marketing workstreams, ensuring deadlines and deliverables are tracked and accurately reported. Coordinates across internal departments and external partners to keep projects on schedule. Maintains internal brand resources such as guidelines, asset libraries, and campaign toolkits.Provides administrative support including scheduling, note-taking, and status updates.Assists with copywriting, proofing and editing of various forms of corporate communications. This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.What you will need to succeed:Education & Qualifications:Bachelor's degree in Marketing, Communications, Branding, or a related field0-2 years of experience in marketing, brand management, or a related role (internships welcome)Eagerness to learn and to understand the detailsDetailed oriented and highly organized with the ability to manage multiple tasks and deadlinesPassion for brand storytellingFamiliarity with branding concepts and marketing materialsExcellent written and verbal communication skillsFamiliarity with tools like Adobe Creative Suite, PowerPoint, Excel, and asset management platformsA team player with a positive attitudeKey Performance Indicators: On time delivery for tasks and projectsDisciplined tracking of the marketing budgetEffective communications of project updatesCompensation: SalariedTravel: Less than 10%Location: Kinetico Corporate Headquarters, Newbury, OHWhy Join Kinetico:Medical, Dental, Vision and Prescription Drug Insurance Coverage Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits401(k) Contribution Matching ProgramEmployer Funded Defined Contribution PlanPaid Vacation, Holidays and Community Service Volunteer Time-off Benefit Wellness ProgramEducational Assistance Reimbursement ProgramOur Commitment and Difference: Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization.Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today's ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

Job Type Full-timeDescriptionSALES SUPPORT SPECIALIST Location: Fully On-SiteJob Type: Full-Time | Monday-Friday | No weekends or holidays! Benefits: Medical, Dental, Vision, 401(k), Life Insurance, PTO, Paid Holidays, and more!Position SummaryAt Test Equipment Distributors (TED), we're looking for a proactive and detail-oriented Sales Support Specialist to support our sales team throughout the entire sales process. This role is key to ensuring customer satisfaction, coordinating capital equipment orders, and deliver exceptional service.If you're organized, tech-savvy, and passionate about supporting both customers and internal teams, we'd love to hear from you.Key Responsibilities Customer Relationship SupportMonitor customer activity and follow-up with accounts that may need additional support.Maintain long-term relationships through regular check-ins and follow-ups.Support post-sale engagement, including satisfaction surveys and reorder reminders.Collaborate with the outside sales team to ensure a seamless customer experience.Sales Team & CRM SupportAssist with trip planning, customer visit prep, and account prioritization.Track quotes, contacts, and site visits in the CRM system.Provide visibility into customer activity and open opportunities.Capital Equipment CoordinationRequest quotes from vendors and prepare customer-facing proposals.Review purchase orders for accuracy and alignment with quotes.Coordinate with procurement, shipping, and accounting to ensure timely delivery and invoicing.Monitor project timelines and ensure all contract terms are met.Resolve order issues and follow through to resolution.Consumables Sales & Inventory SupportRespond to inbound requests for consumables quotes and process orders.Work with vendors on pricing, inventory, and lead times.Support marketing and sales campaigns focused on consumables.RequirementsRequired Skills & Qualifications3+ years of experience in sales support, customer success, or technical inside sales.Strong organizational skills and attention to detail.Excellent written and verbal communication.Proficiency in CRM systems (Sage preferred), Microsoft Office, and ERP systems (Sage 100 preferred).Experience in technical or industrial distribution is a plus.A customer-first mindset and a proactive, problem-solving attitude.

• Preparing and/or distributing marketing materials
• Inspection and evaluation of the property
• Preparing roof drawings and sketches
• Preparing scope of work documents
• Preparing proposals
• Attending sales calls
• Pricing patch and repair jobs
• Providing technical expertise
• Attending meetings with the architect, contractor and/or owner

• Identifying, analyzing, resolving problems
• Preparing reports to owners regarding the condition of roofs.
• Project site visits to monitor installation of Tremco roofing products
• Identification of any aspect of installation that does not comply with specifications
• Review and resolve concerns of architects, contractors and owners regarding Tremco's installation instructions
• Coordinating visits with contractors
• Preparing reports on progress and problems for the Sales Representative.
• QA/ QA+ inspections
• Tremcare Gold Service (periodic visual inspection with minor repairs being addressed where detected on Tremco warranted roofs only).
• Identifying and troubleshooting problems arising during installation and the lifecycle of the roof

• Conducting diagnostic infra-red scans of roofs
• Taking photographs
• Preparing CADD drawings
• Delivering or picking up samples, documents or small products from/to architects, owners and contractors.

• Minimum: Associates degree or equivalent from two-year college or technical school; or combination of education and experience.
• Must have a minimum of two to three years of related hands-on experience and/or training in a similar role.
• Prior sales and/or customer related experience in roofing industry required.

• Thorough understanding and application of roofing and waterproofing contracting standards.
• Experience with MS Word, Excel and familiarity with CADD
• Excellent written and verbal communication skills.
• Excellent interpersonal and organizational skills.
• Ability to build relationships and deliver exceptional customer service.
• Good analytical, troubleshooting, and problem-solving skills.
• Ability to read, analyze and interpret general business and technical information, e.g. professional journals and periodicals, technical procedures, or governmental regulations.
• Ability to draft reports, business correspondence and similar documents.
• Ability to effectively present information and respond to questions from customers, contractors, and architects.
• Ability to communicate business and technical information (e.g. information relating to status of projects, remediation plans, and customer concerns) to Sales Representative.
• Intermediate skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference and volume.

The Operations Support Specialist is a vital part of our team performing various functions to support our legal collections operation. The ideal candidate will demonstrate strong organizational skills, attention to detail and the ability to handle multiple responsibilities with a high degree of accuracy.

Key Responsibilities May Include:

• Use case management system to request, prepare, and manage legal documents to ensure successful execution.
• Access and update court websites to obtain status updates on pending cases.
• E-file legal complaints and motions with various courts.
• Maintain accurate and up-to-date case files, including judgment information, in the case management system.
• Perform general document management tasks, including scanning, copying, and organizing files.
• Utilize skip tracing tools and techniques to locate debtor information and verify employment
• Handle all communications and tasks with professionalism, respect and integrity
• Communicate effectively with clients and internal teams, ensuring timely follow-up and resolution of client inquiries.

• High attention to detail and exceptional organizational skills.
• Ability to handle a high volume of work in a fast-paced environment.
• Capacity to multitask and prioritize tasks effectively.
• Proven ability to handle confidential documents and matters with professionalism and discretion.
• Intermediate knowledge of Microsoft Office Suite (Excel, Outlook, Word).
• Superior typing skills.

• High School Diploma or equivalent required.

• 401(k) matching
• Health, Dental, and Vision Insurance
• Long- and Short-Term Disability
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Flexible scheduling
• Casual work environment

Austin Powder is seeking an energetic, detail-oriented individual who is passionate about regulatory compliance and enjoys working with and guiding others. This role requires a dynamic and results-driven individual who is self-motivated, has a proven track record of success preferably in the mining, quarrying, earth moving, or construction industry, who has strong communication skills, an understanding of federal regulations or the ability to learn federal regulations, Microsoft systems, and is collaborative in nature. This position works closely with our field locations using our inventory system Linus. In this key role, every decision that is made is critical to maintain record regulatory compliance and internal policies and procedures. The Operations Support Specialist provides an extensive range of expertise and support throughout the organization to include training and analyzing biweekly and annual reporting. The Operations Support Specialist reports to the Property & Licensing Manager.

*THIS IS NOT AN IT SUPPORT DESK ROLE*

KEY RESPONSIBILITIES AND DUTIES

• Provide technical assistance for our ERP system, Linus, to field employees and customers via phone, chat, and email to ensure regulatory compliance for record keeping and troubleshoot system issues.
• Ability to read, understand, and apply Federal Regulatory Code as it applies to the movement and storage of explosive materials, to include ATF, DOT, MSHA, and others, as conditions apply.
• Ensure that Federal Compliance is maintained with the movement and storage of explosive materials by reviewing computerized reports and field input.
• Understand inventory concepts and various methods to find and resolve inventory discrepancies to include reviewing inventory movement and paperwork using remote technology.
• Develop and maintain a high level of proficiency with essential computer applications such as Microsoft office suite, Linus inventory system or other company technology platforms to maintain a high level of knowledge and competence with related compliance requirements.
• Maintain a safe and healthy work environment by assuring regulatory compliance as well as compliance to all company policies and procedures.
• Utilize telephone support and screen-share technology to assist employees with essential computer application questions/problems through instruction, problem-solving and collaboration with IT personnel or other subject matter experts. These observations can be used to enhance the Linus software for future developments.
• Work with other departments on the Linus system enhancement projects to include system design on writing/following test scripts.
• Coordinate with multiple departments within the company to resolve issues including, accounting, credit, tax, IT, blast services, LMS, HR and LLC management.
• Develop a thorough understanding of the field operations daily process flows to assist them with problem solving regulatory compliance issues. To include: all cross regulatory agency
• requirements for the handling and storage of product, paperwork, transport of product, inventory tracking, properly billing and in-depth reconciliation of inventory.
• Ability to learn and understand the federal variances the company holds and how they apply to each area of the business.
• Provide training and assistance with new-user essential computer application training, administrative process assistance, and compliance documentation review and assistance, and will instruct other employee training programs via one-on-one on-site training/coaching, classroom training, or webinar, as needed.
• Writes reports, correspondence, newsletters, bulletins, and records associated with the Operations Department.
• Responsible for reporting on various weekly and annual reports.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

EDUCATION AND EXPERIENCE

• Bachelor's or Associate's degree. Experience in lieu of education may be considered.
• Experience in Federal Regulatory is preferred, but not required.
• Strong skills in Microsoft Office Suite.
• Understanding of inventory management.
• Experience in technical writing and writing/executing test scripts is desirable.
• Experience in designing and testing software enhancements.

SKILLS, KNOWLEDGE, AND ABILITIES

Product Knowledge

• Demonstrates significant knowledge of company products and equipment used in blasting applications or possess the willingness to learn.

Critical Thinking

• Thinks clearly and systematically while observing, analyzing, interpreting, evaluating, explaining, problem solving and making decisions.

Collaborative

• Reputation of integrity and building trusted relationships.
• Presents information both clearly and concisely and regularly confirms correct interpretation by others of information provided.

Organization of Work

• Demonstrates the ability to handle several projects simultaneously.
• Must be a self-starter.
• Continually seek ways to improve performance via development of professional skills and personal growth.

Communication Skills

• Strong writing skills to develop clear, concise documents and reports.
• Solid presentation skills to deliver effective and engaging interactions with internal and external participants in both the classroom setting and virtual environment.
• Ability to train internal and external stakeholders.

Innovation

• Ability to identify new ideas and transform them into new/improved services that benefit the company.
• Ability to be perceptive to recognize trends in our industry and identify strategies to move innovation forward.

Austin Powder is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Austin Powder also participates in E-Verify.

AUSTIN POWDER's Mission

To improve the world we live in through the safe and responsible use of explosives.

AUSTIN POWDER's Vision

We will be the global leader of explosive products, services and technologies as defined by our Customers, our Family and our Communities.

AUSTIN POWDER's Values

Safety is our 1st priority; WE are customer focused; we leverage the Power of the Family; We treat everyone with respect.

This is an exciting opportunity for a proven leader to celebrate the company's rich history beginning in 1833. This is an unique opportunity to drive future success through continued transformation of key manufacturing processes and lead the sites to best in class performance levels and culture.

• Provide technical assistance for our ERP system Linus to field employees and customers via phone, chat and email to ensure regulatory compliance for record keeping and trouble shoot system issues.
• Ability to read, understand and apply Federal Regulatory Code as it applies to the movement and storage of explosive materials to include ATF, DOT, MSHA and others as conditions apply.
• Ensure that Federal Compliance is maintained with the movement and storage of explosive materials by reviewing computerized reports and field input.
• Understand inventory concepts and various methods to find and resolve inventory discrepancies to include reviewing inventory movement and paperwork using remote technology.
• Develop and maintain a high level of proficiency with essential computer applications such as Microsoft office suite, Linus inventory system or other company technology platforms to maintain a high level of knowledge and competence with related compliance requirements.
• Maintain a safe and healthy work environment by assuring regulatory compliance as well as compliance to all company policies and procedures.
• Utilize telephone support and screen-share technology to assist employees with essential computer application questions/problems through instruction, problem-solving and collaboration with IT personnel or other subject matter experts. These observations can be used to enhance the Linus software for future developments.
• Work with other departments on the Linus system enhancement projects to include system design on writing/following test scripts.
• Coordinate with multiple departments within the company to resolve issues including, accounting, credit, tax, IT, blast services, LMS, HR and LLC management.
• Develop a thorough understanding of the field operations daily process flows to assist them with problem solving regulatory compliance issues. To include: all cross regulatory agency
• requirements for the handling and storage of product, paperwork, transport of product, inventory tracking, properly billing and in-depth reconciliation of inventory.
• Ability to learn and understand the federal variances the company holds and how they apply to each area of the business.
• Provide training and assistance with new-user essential computer application training, administrative process assistance and compliance documentation review and assistance, and will instruct other employee training programs via one-on-one on-site training/coaching, classroom training or webinar, as needed.
• Writes reports, correspondence, newsletters, bulletins, and records associated with the Operations Department.
• Responsible to report on various weekly and annual reports.

• Bachelors' or Associates degree. Experience in lieu of education may be considered.
• Experience in Federal Regulatory preferred, not required.
• Strong skills in Microsoft Office Suite.
• Understanding of inventory management.
• Experience in technical writing and writing/executing test scripts desirable.
• Experience in designing and testing software enhancements.

• Demonstrates significant knowledge of company products and equipment used in blasting applications or possess the willingness to learn.

• Thinks clearly and systematically while observing, analyzing, interpreting, evaluating, explaining, problem solving and making decisions.

• Reputation of integrity and building trusted relationships.
• Presents information both clearly and concisely and regularly confirms correct interpretation by others of information provided.

• Demonstrates the ability to handle several projects simultaneously.
• Must be a self-starter.
• Continually seek ways to improve performance via development of professional skills and personal growth.

• Strong writing skills to develop clear, concise documents and reports.
• Solid presentation skills to deliver effective and engaging interactions with internal and external participants in both the classroom setting and virtual environment.
• Ability to train internal and external stakeholders.

• Ability to identify new ideas and transform them into new/improved services that benefit the company.
• Ability to be perceptive to recognize trends in our industry and identify strategies to move innovation forward.