72 Support jobs in Aumsville

ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk, which is the first line of support for our customers. The ideal candidate possesses outstanding customer service, technical aptitude, and a desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a shared services environment, the candidate should be comfortable learning multiple technologies, supporting multiple clients and their applicate software applications, understanding and applying each customer's specific procedures and processes. The candidate can expect to walk callers through web site navigation for financial aid web sites, conduct advanced application support, troubleshoot electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
+ Provide 100% phone and remote technical support, or chat or through the Incident Management System
+ Triage and work incoming Service Desk calls, chats, tickets
+ Support Microsoft, Apple, business and third-party applications
+ Participate in on call after-hours and weekend support as needed
+ Support Medical patient Record, Patient/Provider communications, Identity Access Mgt Software applications
+ Support Medical Application Provisioning
+ Support Community Care providers and medical participant organizations
+ Trouble shoot medical patient records transport errors across the national gateway
+ Monitor and Support Alerts
+ Support Navigation of financial aid web site
+ Ensure tickets are responded to and resolved within Service Level Agreements for each customer
+ Support Windows operating systems of various versions including Windows 8 and 10
+ Manage and support Office 365
+ Create documentation for the Service Desk
+ Works hours are either 7A-4P or 8A-5P ET.
**Minimum Qualifications**
+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
+ 2-5 years of experience in information technology, systems administration or other IT related field.
+ Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects
+ Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools
+ Candidate must have experience in being able to gather and convert data into a written narrative
**Other Job Specific Skills**
+ HDI or ITIL certification
+ Experience with IT Service Management systems like ServiceNow
+ Experience with Microsoft Dynamics CRM
+ 6 months working knowledge of Active Directory
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$22.26 - $23/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Cisco Support Specialist collaborates with account executives and managers to assist with quote creation and manage CRM data, ensuring margin maximization and operational efficiency. This role involves establishing vendor partnerships, managing customer IT projects, providing excellent customer service, and hosting meetings to address critical deals and project issues. The ideal candidate will prioritize top deals, perform audits, and continuously update industry knowledge through training, utilizing sales systems and CRM tools to maintain accuracy and support strategic timelines.
Role Description
- Collaborate with account executives and managers to assist with quote creation and ensure margin maximization.
- Support sales teams by managing and updating CRM data, including account transfers and renewal opportunities.
- Establish and maintain vendor and distribution channel partnerships to enhance operational processes.
- Manage customer IT projects, ensuring installations and deployments are well-supported and resourced.
- Provide excellent customer service by executing booking credits and maintaining order accuracy to prevent delays.
- Continuously update industry knowledge through product and sales training to stay informed on current market trends.
- Utilize internal sales systems and CRM tools to ensure accurate entries and efficient processes.
- Host meetings to strengthen relationships with vendors and provide solutions for critical deals and project issues.
- Prioritize and execute top deals and customer requests based on strategic understanding of fiscal timelines.
- Perform audits and generate reports on account and contact record completeness, communicating necessary actions to users.
Behaviors and Competencies
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the impact.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Skill Level Requirements
- Proficiency in using Dynamics CRM to manage customer relationships, track sales, and streamline business processes through automation and data analysis. - Basic
- Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Basic
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
Other Requirements
- Completed Bachelor's Degree or relevant work experience required
- 1-3 years of experience in a customer service, sales, or sales support role
- Ability to travel 15%
The estimated annual pay range for this position is $ - X which includes a (compensation structure). The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
+ Implements routine changes on production systems per direction and guidance from Administrators.
+ Supports the integration of new technologies into existing infrastructure.
+ Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs.
+ Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports routine backup strategies and disaster recovery tests.
+ Reviews system performance indicators and raises issues to more senior level team members.
+ Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
+ Maintains third-party tools.
+ May make proactive suggestions for service improvements.
**Minimum Qualifications**
+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
+ 1-2 years of experience in information technology, systems administration or other IT related field.
+ Work hours are 10P - 7A CT (11P-8A ET) including weekends
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Strong customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology a plus.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$20-$23
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**Position Overview**
Under minimal supervision, performs installation, maintenance, and repairs on Company products at assigned customer sites as directed by service management.
**Company Overview**
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**Duties and Responsibilities:**
+ Analyzes and designs clinical workflow and utilizes change management techniques tofacilitate process improvement to include:
+ Order Entry and creation as well as physician decision support.
+ Patient Registration, precertification, authorization, data collection and screening.
+ Technologist process through order identification, patient safety, and proper acquisition protocols.o Radiologist interpretation tools outside of image viewer itself (note: a basic understanding of Fuji image viewer tools is required including Synapse PACS, Mobility, Encompass PACS, and VetPACS products, as well as a basic understanding of workflow using non Fuji image viewer tools).
+ Supports Radiologist workflow with Dictation integrations for third party dictation and Speech Recognition tools, as well as actual dictation functionality when Fuji Dictation software is utilized.
+ Maintains a clear understanding of FDA requirements and ACR recommendation as well as local state regulations for Mammography tracking and reporting to guide customer in decision process for implementation.
+ Provide basic business analytics and data mining techniques to obtain required management reporting and trending.
+ Provide guidance to customer on best practice for proper billing, coding, and collection under current commercial and federal payer rules for local environment.
+ Develops project summary documents such as workflow diagrams, site profile summaries, and Compiles data on specific functions, as required.
+ Manages client expectations to ensure customer satisfaction. This position can include both implementation as well as post go live follow up.
+ Identifies opportunities to increase market share and growth by addressing the needs of our internal and external customers. Ensures that HCUS team responds promptly to customer concerns, questions, and inquires.
+ Actively participates in teaching and training customers via a travel schedule that is consistent with the requirements of the position and the needs of HCUS customers.
+ Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.).
+ Actively participates with Sales and Marketing staffs to develop new products, services and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS's future business activities.
+ Maintains contact with internal /external customers to solicit input regarding the HCUS Team support.
+ Provides progress reports regarding service improvements.
+ Maintains effective communication with HCUS team to foster effective problem resolution.
+ Promotes professional customer service relationships and maintains good will.
+ Assists customers with any product issues, when requested.
+ Performs other duties as may be assigned by management.
+ Maintains a safe work environment. Takes corrective action, where appropriate.
+ Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
**Qualifications:**
+ BS/BA Degree in Computer Science, or Radiologic technologist, or comparable clinical experience in Imaging Informatics role
+ Computer Skills: Knowledge of Microsoft Networking, Microsoft Office, Visio, MS Project, MS Access, and Google applications.
+ Fundamental knowledge of Radiology workflow and departmental operations.
+ Preferred experience in Enterprise imaging workflow, HIS (Hospital Information System), RIS (Radiology Information System), and EMR(Electronic Medical Record).
+ Excellent verbal and written communication and presentation skills.
+ Expected extent of travel 50-80%
**Physical requirements:**
The position requires the ability to perform the following physical demands and/or have the listed capabilities:
+ The ability to sit up 75-100% of applicable work time.
+ The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
+ The ability to stand, talk, and hear for 75% of applicable work time.
+ The ability to lift and carry up to ten pounds up to 20% of applicable work time.
+ Close Vision: The ability to see clearly at twenty inches or less
**Travel:**
+ Expected extent of 50-80% may be required based on business need.
* #LI-Remote
_In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
_Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._
_For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or ( ).
**Job Locations** _US-Remote_
**Posted Date** _3 weeks ago_ _(7/23/2025 9:31 AM)_
**_Requisition ID_** _2025-35130_
**_Category_** _Application Support_
**_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
+ Implements routine changes on production systems per direction and guidance from Administrators.
+ Supports the integration of new technologies into existing infrastructure.
+ Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs.
+ Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports routine backup strategies and disaster recovery tests.
+ Reviews system performance indicators and raises issues to more senior level team members.
+ Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
+ Maintains third-party tools.
+ May make proactive suggestions for service improvements.
**Minimum Qualifications**
+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
+ 1-2 years of experience in information technology, systems administration or other IT related field.
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Strong customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology a plus.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$20-$23/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
+ Implements routine changes on production systems per direction and guidance from Administrators.
+ Supports the integration of new technologies into existing infrastructure.
+ Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs.
+ Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports routine backup strategies and disaster recovery tests.
+ Reviews system performance indicators and raises issues to more senior level team members.
+ Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
+ Maintains third-party tools.
+ May make proactive suggestions for service improvements.
**Minimum Qualifications**
+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
+ 1- 2 years of experience in information technology, systems administration or other IT related field.
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Strong customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology a plus.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$20-$23/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at .
**Overview of Job Function:**
The Product Support Specialist is passionate about fixing problems and providing above and beyond type of customer service. They have a high sense of urgency matched with the ability to provide quality responses in all situations. The Product Support Specialist stops at nothing to ensure customers' happiness and seeing resolutions through to completion. They have impeccable relationship skills and can create win/win environments for all parties that they work with. The Product Support Specialist role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.
**Principal Duties and Essential Responsibilities:**
+ Assist customers with assigned technical support issues that are reported via telephone, web, and email.
+ Provide accurate analysis, troubleshooting and testing of technical issues.
+ Ensure the highest level of communication with the customer to meet Verint's contractual Service Level Agreement (SLA) by providing regular updates with respect to the progress of each incident, and quickly providing high-quality, complete, and timely solutions in a professional manner while demonstrating the highest level of customer service.
+ Facilitate resolutions with Verint's customer contacts and with other members of the Verint organization (sales, services, R&D, etc.) as necessary during problem resolution.
+ Follow and maintain all standards for tracking and documenting issues throughout the lifecycle of a support case.
+ Meet or exceed customer satisfaction objectives.
+ Demonstrate a complete understanding of the features and functions of assigned products.
+ Develop and maintain product knowledge relevant to product offerings, current support policies, and methods of support delivery to quickly provide technically accurate and complete resolutions.
+ Deliver internal training on their area of expertise to other members of the team, as necessary.
**Minimum Requirements:**
+ Bachelor's degree in a technology discipline or related field or equivalent work experience
+ Minimum of 3-5 years of customer support experience in troubleshooting and resolving issues in an application support role
+ Experience using and administrating Windows operating systems (client and server), IIS, Tasks and Services
+ Knowledge of a Database Technology (Microsoft SQL Server) and the ability to interpret schemas and/or author queries and stored procedures
+ Ability to interpret and edit XML files
+ Strong written and verbal communication skills
+ Experience in documenting customer issues with the ability to tailor the explanation of technical concepts to the audience
+ Experience in effectively dealing with customer service issues and handling customer conflict
+ Familiarity with debugging tools/techniques
+ Ability to work a flexible schedule in the interest of customer satisfaction; may be required to participate in on-call rotations consistent with Support's on-call practice
+ Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification, and credit, where available and in accordance with federal and local regulations
**Preferred Requirements:**
+ A clear understanding of enterprise applications
+ Experience working with .NET/C# Applications
+ Experience with virtualization and cloud services such as Azure/AWS
+ Experience in programming and debugging
+ Familiarity with the user of troubleshooting and diagnostic tools such as Fiddler, DebugDiag2, ProcMon & PerfMon
+ Ability to author technical articles to document found solution
+ Experience with Dynamics CRM
#LI-IJ1
MIN: 75K
MAX: 85K
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
**For US Applicants**
_2025 Benefits Offering (