IT Support Desk Specialist-Level 1
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Job Description
Job Description
JOIN US IN MAKING THE MOST OF EVERY DAY!
Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.
WHY US?
We believe that our success starts with our greatest asset: OUR EMPLOYEES!
We live our shared core values in everything we do:
COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP .
We have a passion for purpose driven work! Do you?
JOIN OUR FAMILY!
In this role you will be responsible for providing telephone and in person support to staff with service requests related to computers, cell phones, and technology related items. You will assist in creating support tickets and routing the requests to the correct support team.
WHAT YOU WILL DO:
Help Desk :
- Provide telephone and in-person support to users in the areas of Windows operating systems, Microsoft Office applications and e-mail. Research, analyze and resolve assigned problems and escalate to appropriate areas when needed
Computer Setup and Maintenance:
- Install new computers, drives, printers and other peripherals
- Install operating systems and authorized software
- Assist with tracking/inventory of computers and related equipment
- Perform computer and related equipment repairs
- Knowledge of Microsoft Office and related software
- Familiar with Microsoft Dynamics or other CRM applications
- Knowledge of I-phones, and meeting conferencing systems is a plus
SUCCESS CAPABILITIES:
- Two years post high school education and two years’ work experience in a help desk or customer support environment.
- Additional work experience may be substituted for education
- Working after regular business hours and on weekends is a requirement
- Working On Call on a rotating basis is required
DETAILS:
- Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
- Tuition Assistance
- Non-exempt role
- Technology Package
- Protocols in place for wellbeing during COVID-19
CONDITIONS OF EMPLOYMENT:
- Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
- Ability to provide proof of eligibility to work in the United States.
- High level of integrity, ethics and professionalism.
NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Applicants who may need reasonable accommodations to complete the application process may contact:
Careers at Hospice of the Western Reserve
17876 St. Clair Ave.
Cleveland, OH 44114
216.383.222 or
Hospice of the Western Reserve is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
Job No Longer Available
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However, we have similar jobs available for you below.
Customer Service - Donor Support Technician
Posted 9 days ago
Job Viewed
Job Description
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-252772
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Customer Service - Donor Support Technician
Posted 9 days ago
Job Viewed
Job Description
Job Description Summary
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Job Description
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.
Education
? High school diploma or equivalent required
Experience
? Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
? Must be able to perform basic math calculations
Working Conditions (physical & mental requirements)
? Ability to understand, remember and apply oral and/or written instructions
? Ability to understand and follow basic instructions and guidelines
? Must be able to see and speak with customers and observe equipment operation.
? Occasionally perform tasks while standing and walking up to 100% of time
? Reach, bend, kneel and have high level of manual dexterity
? Occasionally be required to lift and carry up to 25 pounds
? Fast paced environment with frequent interruptions
? Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens ? Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
? Required to work overtime and extended hours to support center operational needs
Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-204530
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Technical Support Specialist
Posted 9 days ago
Job Viewed
Job Description
Key Tower - 127 Public Square
Business
At Brookfield Properties, our global network and relationships are here for our tenants and partners - wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don't just coexist, but thrive. If you're ready to be a part of our team, we encourage you to apply.
Job Description
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT.
Responsibilities
+ Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
+ Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
+ Deliver remote support using industry-standard tools to resolve technical issues efficiently.
+ Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
+ Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
+ Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
+ Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
+ Evaluate software and hardware compatibility to support system upgrades and application rollouts.
+ Engage with external vendors for escalated issue resolution beyond internal support capabilities.
+ Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
+ Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
+ Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications
+ High School Diploma or GED required.
+ Minimum of 2 years of experience in an IT support role.
+ Experience working in a call queue environment is a plus.
+ Familiarity with ServiceNow preferred.
+ Demonstrated understanding of IT concepts and processes within an ITIL framework.
+ Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
+ Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
+ Proven ability to collaborate effectively across technical teams and resolver groups.
+ Excellent verbal and written communication skills.
+ Commitment to representing the IT department professionally and positively in all business interactions.
+ General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPUS
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 400 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.
Marketing Support Specialist
Posted today
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Job Description
The Marketing Support Specialist assists the Global Brand Marketing Director in the development, execution and tracking of brand marketing campaigns. They are responsible for ensuring that projects within the different marketing workstreams remain on budget and schedule.Key Responsibilities:Support the planning, execution, and tracking of brand marketing campaigns.Assists in supporting marketing workstreams, ensuring deadlines and deliverables are tracked and accurately reported. Coordinates across internal departments and external partners to keep projects on schedule. Maintains internal brand resources such as guidelines, asset libraries, and campaign toolkits.Provides administrative support including scheduling, note-taking, and status updates.Assists with copywriting, proofing and editing of various forms of corporate communications. This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.What you will need to succeed:Education & Qualifications:Bachelor's degree in Marketing, Communications, Branding, or a related field0-2 years of experience in marketing, brand management, or a related role (internships welcome)Eagerness to learn and to understand the detailsDetailed oriented and highly organized with the ability to manage multiple tasks and deadlinesPassion for brand storytellingFamiliarity with branding concepts and marketing materialsExcellent written and verbal communication skillsFamiliarity with tools like Adobe Creative Suite, PowerPoint, Excel, and asset management platformsA team player with a positive attitudeKey Performance Indicators: On time delivery for tasks and projectsDisciplined tracking of the marketing budgetEffective communications of project updatesCompensation: SalariedTravel: Less than 10%Location: Kinetico Corporate Headquarters, Newbury, OHWhy Join Kinetico:Medical, Dental, Vision and Prescription Drug Insurance Coverage Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits401(k) Contribution Matching ProgramEmployer Funded Defined Contribution PlanPaid Vacation, Holidays and Community Service Volunteer Time-off Benefit Wellness ProgramEducational Assistance Reimbursement ProgramOur Commitment and Difference: Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization.Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today's ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.
Sales Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Job Type Full-timeDescriptionSALES SUPPORT SPECIALIST Location: Fully On-SiteJob Type: Full-Time | Monday-Friday | No weekends or holidays! Benefits: Medical, Dental, Vision, 401(k), Life Insurance, PTO, Paid Holidays, and more!Position SummaryAt Test Equipment Distributors (TED), we're looking for a proactive and detail-oriented Sales Support Specialist to support our sales team throughout the entire sales process. This role is key to ensuring customer satisfaction, coordinating capital equipment orders, and deliver exceptional service.If you're organized, tech-savvy, and passionate about supporting both customers and internal teams, we'd love to hear from you.Key Responsibilities Customer Relationship SupportMonitor customer activity and follow-up with accounts that may need additional support.Maintain long-term relationships through regular check-ins and follow-ups.Support post-sale engagement, including satisfaction surveys and reorder reminders.Collaborate with the outside sales team to ensure a seamless customer experience.Sales Team & CRM SupportAssist with trip planning, customer visit prep, and account prioritization.Track quotes, contacts, and site visits in the CRM system.Provide visibility into customer activity and open opportunities.Capital Equipment CoordinationRequest quotes from vendors and prepare customer-facing proposals.Review purchase orders for accuracy and alignment with quotes.Coordinate with procurement, shipping, and accounting to ensure timely delivery and invoicing.Monitor project timelines and ensure all contract terms are met.Resolve order issues and follow through to resolution.Consumables Sales & Inventory SupportRespond to inbound requests for consumables quotes and process orders.Work with vendors on pricing, inventory, and lead times.Support marketing and sales campaigns focused on consumables.RequirementsRequired Skills & Qualifications3+ years of experience in sales support, customer success, or technical inside sales.Strong organizational skills and attention to detail.Excellent written and verbal communication.Proficiency in CRM systems (Sage preferred), Microsoft Office, and ERP systems (Sage 100 preferred).Experience in technical or industrial distribution is a plus.A customer-first mindset and a proactive, problem-solving attitude.
Business Support Specialist
Posted 2 days ago
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Job Description
Summary of Position
The Business Support Specialist is a fast paced team central position. This person supports the team from the hub and performs the following tasks including; answering incoming phone calls, responding to incoming leads from various lead sources, inputting all customer info accurately into company systems, scheduling appointments, providing support for the field team, estimating and invoicing, and following up with clients regarding service. This position will also support the President and Director of Business Development with back end analytics; providing daily, weekly and monthly reports, including lead count, sources and revenue reports. The right candidate for this position will have the following skills: A professional and friendly demeanor; excellent listening and multitasking skills; a strong team player; willing to evolve and grow as processes improve; loves helping others; strong Google Docs or MS Office skills, especially in spreadsheet and report creation; detail oriented and very organized.
Duties and Responsibilities -
Answering the phones promptly to avoid calls going to voicemail or overflow.
-Properly vet lead for appointment by using approved questionnaire.
-Respond to all incoming leads -Take exceptional notes and input all info accurately into company systems.
-Scheduling estimates and service appointments with clients.
-Ensure appointments are scheduled in close proximity to one another to avoid excess driving time for field rep.
-Estimating and Invoicing.
-Prepare estimates from info provided by field team.
-Inform clients that estimates will be issued within 24 hours after underwriting approval.
-Coordinate with third party subcontractors for services we will be utilizing on projects.
-Follow up with Clients regarding service.
-Call on clients throughout the process to ensure they are satisfied.
-Ask for Referrals and Reviews from all serviced clients.
*Other Duties and Responsibilities -Provide Daily reports to Director of Business Development including daily lead count, lead sources, incoming calls along with the reasons/outcome of those calls. -Ensure that company systems are accurate for revenue reporting. -Provide weekly upcoming service reports. -Provide occasional field support as needed, including but not limited too: picking up deposits from clients, taking items to a job site, ect.
Qualifications Experience Required:
Customer Service: Including answering incoming customer service calls.
Experience scheduling services within an online system.
Skills Knowledge and use of Google Docs or MS Office.
Extreme attention to detail, Superior listening, note taking, multitasking and organizational skills are a must.
Location and Hours Expected This position will be performed from our office located at 15110 Foltz Parkway in Strongsville.
Travel Requirements This position will be performed primarily from our office location. Occasional local travel may be needed to assist the field team.
Occasional travel out of area for franchise meetings and conferences may be required and will be at the expense of the employer.
Type of Employment This position is full time with an hourly pay. The hours are typically Monday-Friday from 8am-5pm, with scheduled lunches/breaks.
Disclaimer *This job description is a summary of typical functions of the position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of this position might differ from those outlined in the job description and that other duties, as assigned, might be part of the job to meet business or organization needs.
Flexible work from home options available.
Compensation: $30,000-$35,000 per year
Green Home Solutions is a company dedicated to improving indoor air quality. Studies show that people spend 90% of their time indoors and while asthma, allergies, and air quality related sicknesses are on the rise, Green Home Solutions has the answer. We offer fast, affordable and effective ways to solve indoor air problems Our mission is to reduce indoor air impurities that may cause illnesses; therefore, creating better work, school, and living environments for everyone. Our services include mold and odor removal, hospital grade disinfection, dispensing probiotics to provide a protective shield against indoor contaminants and maintaining the environment with air duct cleaning and crawlspace/basement encapsulation.
Green Home Solutions specializes in using products with plant-based ingredients and are safe when used as directed. Before we can ensure the high standards of our quality services, we first have to build a team of reliable and dedicated professionals. Every Green Home Solutions employee is an ambassador of our core values and is devoted to ensuring customer satisfaction. If you're interested in a career with Green Home Solutions, please review our positions.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to the franchisor.
Field Support Specialist
Posted 2 days ago
Job Viewed
Job Description
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco Roofing and Building Maintenance is currently searching for a Field Support Specialist.
The Field Support Specialist works closely with the Commercial Roofing Sales Representative to support and increase the sales activity in the Sales Representative's region. Maintains accounts through prospecting, closing, and providing solid market presence including serving customers.
Developing Business
- Preparing and/or distributing marketing materials
- Inspection and evaluation of the property
- Preparing roof drawings and sketches
- Preparing scope of work documents
- Preparing proposals
- Attending sales calls
- Pricing patch and repair jobs
- Providing technical expertise
- Attending meetings with the architect, contractor and/or owner
- Identifying, analyzing, resolving problems
- Preparing reports to owners regarding the condition of roofs.
- Project site visits to monitor installation of Tremco roofing products
- Identification of any aspect of installation that does not comply with specifications
- Review and resolve concerns of architects, contractors and owners regarding Tremco's installation instructions
- Coordinating visits with contractors
- Preparing reports on progress and problems for the Sales Representative.
- QA/ QA+ inspections
- Tremcare Gold Service (periodic visual inspection with minor repairs being addressed where detected on Tremco warranted roofs only).
- Identifying and troubleshooting problems arising during installation and the lifecycle of the roof
Other Work
This work may include but is not limited to:
- Conducting diagnostic infra-red scans of roofs
- Taking photographs
- Preparing CADD drawings
- Delivering or picking up samples, documents or small products from/to architects, owners and contractors.
- Minimum: Associates degree or equivalent from two-year college or technical school; or combination of education and experience.
- Must have a minimum of two to three years of related hands-on experience and/or training in a similar role.
- Prior sales and/or customer related experience in roofing industry required.
- Thorough understanding and application of roofing and waterproofing contracting standards.
- Experience with MS Word, Excel and familiarity with CADD
- Excellent written and verbal communication skills.
- Excellent interpersonal and organizational skills.
- Ability to build relationships and deliver exceptional customer service.
- Good analytical, troubleshooting, and problem-solving skills.
- Ability to read, analyze and interpret general business and technical information, e.g. professional journals and periodicals, technical procedures, or governmental regulations.
- Ability to draft reports, business correspondence and similar documents.
- Ability to effectively present information and respond to questions from customers, contractors, and architects.
- Ability to communicate business and technical information (e.g. information relating to status of projects, remediation plans, and customer concerns) to Sales Representative.
- Intermediate skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference and volume.
The salary range for applicants in this position generally ranges between $60,000 and $80,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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Operations Support Specialist
Posted today
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The Operations Support Specialist is a vital part of our team performing various functions to support our legal collections operation. The ideal candidate will demonstrate strong organizational skills, attention to detail and the ability to handle multiple responsibilities with a high degree of accuracy.
Key Responsibilities May Include:
- Use case management system to request, prepare, and manage legal documents to ensure successful execution.
- Access and update court websites to obtain status updates on pending cases.
- E-file legal complaints and motions with various courts.
- Maintain accurate and up-to-date case files, including judgment information, in the case management system.
- Perform general document management tasks, including scanning, copying, and organizing files.
- Utilize skip tracing tools and techniques to locate debtor information and verify employment
- Handle all communications and tasks with professionalism, respect and integrity
- Communicate effectively with clients and internal teams, ensuring timely follow-up and resolution of client inquiries.
- High attention to detail and exceptional organizational skills.
- Ability to handle a high volume of work in a fast-paced environment.
- Capacity to multitask and prioritize tasks effectively.
- Proven ability to handle confidential documents and matters with professionalism and discretion.
- Intermediate knowledge of Microsoft Office Suite (Excel, Outlook, Word).
- Superior typing skills.
- High School Diploma or equivalent required.
At Javitch Block LLC, we offer a collaborative and professional environment where you can grow your career and contribute to the success of a well-established firm. Benefits Include:
- 401(k) matching
- Health, Dental, and Vision Insurance
- Long- and Short-Term Disability
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Flexible scheduling
- Casual work environment
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Operations Support Specialist
Posted today
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Job Description
Austin Powder is seeking an energetic, detailed oriented individual who is passionate about regulatory compliance, enjoys working with and guiding others. This role requires a dynamic and results-driven individual who is self-motivated, has a proven track record of success preferably in the mining, quarrying, earth moving or construction industry who has strong communication skills, an understanding of federal regulations or the ability to learn federal regulations, Microsoft systems and is collaborative in nature. This position works closely with our field locations using our inventory system Linus. In this key role every decision that is made is critical to maintain record regulatory compliance and internal policies and procedures. The Operations Support Specialist provides an extensive range of expertise and support throughout the organization to include training and analyzing biweekly and annual reporting. The Operations Support Specialist reports to the Property & Licensing Manager. THIS ROLE IS NOT AN IT SUPPORT DESK ROLE.
KEY RESPONSIBILITIES AND DUTIES
- Provide technical assistance for our ERP system Linus to field employees and customers via phone, chat and email to ensure regulatory compliance for record keeping and trouble shoot system issues.
- Ability to read, understand and apply Federal Regulatory Code as it applies to the movement and storage of explosive materials to include ATF, DOT, MSHA and others as conditions apply.
- Ensure that Federal Compliance is maintained with the movement and storage of explosive materials by reviewing computerized reports and field input.
- Understand inventory concepts and various methods to find and resolve inventory discrepancies to include reviewing inventory movement and paperwork using remote technology.
- Develop and maintain a high level of proficiency with essential computer applications such as Microsoft office suite, Linus inventory system or other company technology platforms to maintain a high level of knowledge and competence with related compliance requirements.
- Maintain a safe and healthy work environment by assuring regulatory compliance as well as compliance to all company policies and procedures.
- Utilize telephone support and screen-share technology to assist employees with essential computer application questions/problems through instruction, problem-solving and collaboration with IT personnel or other subject matter experts. These observations can be used to enhance the Linus software for future developments.
- Work with other departments on the Linus system enhancement projects to include system design on writing/following test scripts.
- Coordinate with multiple departments within the company to resolve issues including, accounting, credit, tax, IT, blast services, LMS, HR and LLC management.
- Develop a thorough understanding of the field operations daily process flows to assist them with problem solving regulatory compliance issues. To include: all cross regulatory agency
- requirements for the handling and storage of product, paperwork, transport of product, inventory tracking, properly billing and in-depth reconciliation of inventory.
- Ability to learn and understand the federal variances the company holds and how they apply to each area of the business.
- Provide training and assistance with new-user essential computer application training, administrative process assistance and compliance documentation review and assistance, and will instruct other employee training programs via one-on-one on-site training/coaching, classroom training or webinar, as needed.
- Writes reports, correspondence, newsletters, bulletins, and records associated with the Operations Department.
- Responsible to report on various weekly and annual reports.
EDUCATION AND EXPERIENCE
- Bachelors' or Associates degree. Experience in lieu of education may be considered.
- Experience in Federal Regulatory preferred, not required.
- Strong skills in Microsoft Office Suite.
- Understanding of inventory management.
- Experience in technical writing and writing/executing test scripts desirable.
- Experience in designing and testing software enhancements.
Product Knowledge
- Demonstrates significant knowledge of company products and equipment used in blasting applications or possess the willingness to learn.
- Thinks clearly and systematically while observing, analyzing, interpreting, evaluating, explaining, problem solving and making decisions.
- Reputation of integrity and building trusted relationships.
- Presents information both clearly and concisely and regularly confirms correct interpretation by others of information provided.
- Demonstrates the ability to handle several projects simultaneously.
- Must be a self-starter.
- Continually seek ways to improve performance via development of professional skills and personal growth.
- Strong writing skills to develop clear, concise documents and reports.
- Solid presentation skills to deliver effective and engaging interactions with internal and external participants in both the classroom setting and virtual environment.
- Ability to train internal and external stakeholders.
- Ability to identify new ideas and transform them into new/improved services that benefit the company.
- Ability to be perceptive to recognize trends in our industry and identify strategies to move innovation forward.
Austin Powder is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Austin Powder also participates in E-Verify.
AUSTIN POWDER's Mission
To improve the world we live in through the safe and responsible use of explosives.
AUSTIN POWDER's Vision
We will be the global leader of explosive products, services and technologies as defined by our Customers, our Family and our Communities.
AUSTIN POWDER's Values
Safety is our 1st priority; We are customer focused; we leverage the Power of the Family; We treat everyone with respect.
This is an exciting opportunity for a proven leader to celebrate the company's rich history beginning in 1833. This is a unique opportunity to drive future success through continued transformation of key manufacturing processes and lead the sites to best in class performance levels and culture.
Austin Powder is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Austin Powder also participates in E-Verify.
Operations Support Specialist
Posted today
Job Viewed
Job Description
Austin Powder is seeking an energetic, detail-oriented individual who is passionate about regulatory compliance and enjoys working with and guiding others. This role requires a dynamic and results-driven individual who is self-motivated, has a proven track record of success preferably in the mining, quarrying, earth moving, or construction industry, who has strong communication skills, an understanding of federal regulations or the ability to learn federal regulations, Microsoft systems, and is collaborative in nature. This position works closely with our field locations using our inventory system Linus. In this key role, every decision that is made is critical to maintain record regulatory compliance and internal policies and procedures. The Operations Support Specialist provides an extensive range of expertise and support throughout the organization to include training and analyzing biweekly and annual reporting. The Operations Support Specialist reports to the Property & Licensing Manager.
*THIS IS NOT AN IT SUPPORT DESK ROLE*
KEY RESPONSIBILITIES AND DUTIES
- Provide technical assistance for our ERP system, Linus, to field employees and customers via phone, chat, and email to ensure regulatory compliance for record keeping and troubleshoot system issues.
- Ability to read, understand, and apply Federal Regulatory Code as it applies to the movement and storage of explosive materials, to include ATF, DOT, MSHA, and others, as conditions apply.
- Ensure that Federal Compliance is maintained with the movement and storage of explosive materials by reviewing computerized reports and field input.
- Understand inventory concepts and various methods to find and resolve inventory discrepancies to include reviewing inventory movement and paperwork using remote technology.
- Develop and maintain a high level of proficiency with essential computer applications such as Microsoft office suite, Linus inventory system or other company technology platforms to maintain a high level of knowledge and competence with related compliance requirements.
- Maintain a safe and healthy work environment by assuring regulatory compliance as well as compliance to all company policies and procedures.
- Utilize telephone support and screen-share technology to assist employees with essential computer application questions/problems through instruction, problem-solving and collaboration with IT personnel or other subject matter experts. These observations can be used to enhance the Linus software for future developments.
- Work with other departments on the Linus system enhancement projects to include system design on writing/following test scripts.
- Coordinate with multiple departments within the company to resolve issues including, accounting, credit, tax, IT, blast services, LMS, HR and LLC management.
- Develop a thorough understanding of the field operations daily process flows to assist them with problem solving regulatory compliance issues. To include: all cross regulatory agency
- requirements for the handling and storage of product, paperwork, transport of product, inventory tracking, properly billing and in-depth reconciliation of inventory.
- Ability to learn and understand the federal variances the company holds and how they apply to each area of the business.
- Provide training and assistance with new-user essential computer application training, administrative process assistance, and compliance documentation review and assistance, and will instruct other employee training programs via one-on-one on-site training/coaching, classroom training, or webinar, as needed.
- Writes reports, correspondence, newsletters, bulletins, and records associated with the Operations Department.
- Responsible for reporting on various weekly and annual reports.
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
EDUCATION AND EXPERIENCE
- Bachelor's or Associate's degree. Experience in lieu of education may be considered.
- Experience in Federal Regulatory is preferred, but not required.
- Strong skills in Microsoft Office Suite.
- Understanding of inventory management.
- Experience in technical writing and writing/executing test scripts is desirable.
- Experience in designing and testing software enhancements.
SKILLS, KNOWLEDGE, AND ABILITIES
Product Knowledge
- Demonstrates significant knowledge of company products and equipment used in blasting applications or possess the willingness to learn.
Critical Thinking
- Thinks clearly and systematically while observing, analyzing, interpreting, evaluating, explaining, problem solving and making decisions.
Collaborative
- Reputation of integrity and building trusted relationships.
- Presents information both clearly and concisely and regularly confirms correct interpretation by others of information provided.
Organization of Work
- Demonstrates the ability to handle several projects simultaneously.
- Must be a self-starter.
- Continually seek ways to improve performance via development of professional skills and personal growth.
Communication Skills
- Strong writing skills to develop clear, concise documents and reports.
- Solid presentation skills to deliver effective and engaging interactions with internal and external participants in both the classroom setting and virtual environment.
- Ability to train internal and external stakeholders.
Innovation
- Ability to identify new ideas and transform them into new/improved services that benefit the company.
- Ability to be perceptive to recognize trends in our industry and identify strategies to move innovation forward.
Austin Powder is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Austin Powder also participates in E-Verify.
AUSTIN POWDER's Mission
To improve the world we live in through the safe and responsible use of explosives.
AUSTIN POWDER's Vision
We will be the global leader of explosive products, services and technologies as defined by our Customers, our Family and our Communities.
AUSTIN POWDER's Values
Safety is our 1st priority; WE are customer focused; we leverage the Power of the Family; We treat everyone with respect.
This is an exciting opportunity for a proven leader to celebrate the company's rich history beginning in 1833. This is an unique opportunity to drive future success through continued transformation of key manufacturing processes and lead the sites to best in class performance levels and culture.