563 Support jobs in Douglasville

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Residential Support Representative 1-US Remote

Availability to work Monday to Friday with a 10:00 AM ET or 11:00 AM ET start. May need to work weekends or holidays as needed.

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Job Summary:

As a Residential Support Representative 1, you are a crucial part of the Allegion team. You will drive consumer loyalty for the business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries professionally and courteously, and acting as a customer advocate to continually improve customer satisfaction.

What You Will Do:

Customer Experience and Support

• Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound. May also need to provide support via our digital channels as needed.

• Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps. Escalate or seek guidance from internal resources or SME's as needed.

• Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.

• Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.

• Build trust through complete follow-through on customer commitments.

Education and Development

• Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components.

• Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks.

• Participate in ongoing training and development to enhance product knowledge and customer service skills.

• Develop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books.

Performance and Values

• Adhere to processes and maintain a high quality of performance.

• Participate in team activities and engage with fellow Allegion team members positively and respectfully.

• Meet set goals and metric expectations consistently.

• Support Allegion's values and mission to create a customer-centric culture.

What You Need to Succeed:

• Minimum 3 years of customer service experience preferred.

• An HS Diploma or GED is required; an associate's degree is preferred.

• Ability to type 55 wpm, corrected speed.

• 1+ years' experience handling high-volume inquiries.

• Strong written and verbal communication skills, with proper grammar and punctuation knowledge.

• Knowledge of and the ability to perform basic computer skills.

• Working knowledge of PC-based software applications (Microsoft Office - Outlook, Word, Excel) & basic web applications.

• Familiarity with and/or comfort in using smart device applications is preferred.

• Ability to multi-task, prioritize, and manage time efficiently.

• Ability to identify recurring customer issues.

• Ability to develop cross-functional, professional working relationships.

• Availability to work Monday to Friday with a 10:00 AM ET or 11:00 AM ET start. May need to work weekends or holidays as needed.

• Bilingual in Spanish and/or French is a plus.

Why Work for Us?

Allegion is a Great Place to Grow your Career if: ?

• You're seeking a rewarding opportunity that allows you to truly help others? With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".

• You're looking for a company that will invest in your professional development? As we grow, we want you to grow with us?

• You want a culture that promotes work-life balance? Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work?

• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy"?

• Competitive Paid Time Off.

• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period.

• Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses.

• Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.

• Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.

• Life Insurance - Term life coverage with the option to purchase supplemental coverage .

• Tuition Reimbursement?

• Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards.

• Employee Discounts through Perks at Work .

• Community involvement and opportunities to give back so you can "serve others, not yourself"?

• Opportunities to leverage your unique strengths through Clifton Strengths assessment & coaching?

Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.

• The expected Base Salary Range: $2,900 to 66,900. The actual compensation will be determined based on experience and other factors permitted by law.

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER

Allegion is an equal opportunity and affirmative action employer (

Privacy Policy

We are Allegion.

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many. We are one.

We are Allegion.

**Creating Peace of Mind by Pioneering Safety and Security**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Residential Support Representative 1-US Remote**
**Availability to work Monday to Friday with a 10:00 AM ET or 11:00 AM ET start. May need to work weekends or holidays as needed.**
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**Job Summary:**
As a Residential Support Representative 1, you are a crucial part of the Allegion team. You will drive consumer loyalty for the business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries professionally and courteously, and acting as a customer advocate to continually improve customer satisfaction.
**What You Will Do:**
Customer Experience and Support
+ Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound. May also need to provide support via our digital channels as needed.
+ Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps. Escalate or seek guidance from internal resources or SME's as needed.
+ Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
+ Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
+ Build trust through complete follow-through on customer commitments.
Education and Development
+ Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components.
+ Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks.
+ Participate in ongoing training and development to enhance product knowledge and customer service skills.
+ Develop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books.
Performance and Values
+ Adhere to processes and maintain a high quality of performance.
+ Participate in team activities and engage with fellow Allegion team members positively and respectfully.
+ Meet set goals and metric expectations consistently.
+ Support Allegion's values and mission to create a customer-centric culture.
**What You Need to Succeed:**
+ Minimum 3 years of customer service experience preferred.
+ An HS Diploma or GED is required; an associate's degree is preferred.
+ Ability to type 55 wpm, corrected speed.
+ 1+ years' experience handling high-volume inquiries.
+ Strong written and verbal communication skills, with proper grammar and punctuation knowledge.
+ Knowledge of and the ability to perform basic computer skills.
+ Working knowledge of PC-based software applications (Microsoft Office - Outlook, Word, Excel) & basic web applications.
+ Familiarity with and/or comfort in using smart device applications is preferred.
+ Ability to multi-task, prioritize, and manage time efficiently.
+ Ability to identify recurring customer issues.
+ Ability to develop cross-functional, professional working relationships.
+ **Availability to work Monday to Friday with a 10:00 AM ET or 11:00 AM ET start. May need to work weekends or holidays as needed.**
+ **Bilingual in Spanish and/or French is a plus.**
**Why Work for Us?**
**Allegion is a Great Place to Grow your Career if:**  
+ You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development.  As we grow, we want you to grow with us. 
+ You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy".  
+ Competitive Paid Time Off.
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period.
+ Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses.
+ Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
+ Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.
+ Life Insurance - Term life coverage with the option to purchase supplemental coverage .
+ Tuition Reimbursement . 
+ Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards.
+ Employee Discounts through _Perks at Work_  .
+ Community involvement and opportunities to give back so you can "serve others, not yourself" 
+ Opportunities to leverage your unique strengths through Clifton Strengths assessment & coaching. 
**Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience.
+ The expected Base Salary Range: $2,900 to 66,900. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
**_Not sure if your experience perfectly aligns with the role?_** _Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ **_and_** _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**

**Remote Bilingual English/Spanish Tax Software Support Representative **
Looking for a great job close to home? You don't need to look far! Kelly® is hiring for a **Remote** **Bilingual in Both English/Spanish Tax Software Support Representatives** for a global software company.
**Why Apply?**
+ **Seasonal, 5-month contract**
+ **Remote -** However if you reside in the Kennesaw, GA area it will be Hybrid.
+ **Competitive pay** : $22.00 per hour
+ **Start date** : November 17th, 2025
**Job Responsibilities** :
+ Provide **technical support** for tax/accounting software.
+ Assist customers via phone or email, troubleshooting and resolving issues.
+ Log results in the ticketing system and escalate when needed.
+ Work with team members to deliver excellent customer service.
**Qualifications Requirements:**
+ Candidates must possess a High School Diploma, GED, or a higher level of education.
+ Over six months of hands-on experience in computer troubleshooting and technical support required.
+ Comfortable talking on the phone
+ Basic computer skills (PC, Microsoft Office)
+ Proficient in both **English and Spanish;** able to communicate effectively in both languages is required.
+ Experience with CCH ProSystem fx or CCH Axcess Tax is a plus
+ Must pass background checks (employment, education, and professional reference)
+ verification.
**Schedule & Training** :
+ Paid training from 9:00 AM to 6:00 PM ET for 3-4 weeks.
+ After training, shifts may fall between 10:00 AM and 7:00 PM ET, with occasional weekends.
+ Flexibility for evening and weekend shifts during peak seasons.
**Equipment Requirements** :
+ **Windows 11 Version 24H2**
+ **High-speed internet** (50-100 Mbps download, 10-20 Mbps upload)
+ **Cell phone (** Needed for dual authentication when logging in)
+ **Headset (** Wired preferred; wireless is fine but must stay charged)
+ **Must be a wired connection, Ethernet cables** (Cat 6a, Cat 7, or Cat 8)
+ **Processor** : 1 GHz or faster, 2+ cores, and on Microsoft's approved CPU list
+ **RAM** : 4 GB minimum
+ **Storage** : 64 GB or more
+ **Compatibility** : Chromebooks and MacBooks are not compatible with the required software.
Apply today and take the next step in your career while working from the comfort of home!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Minimal weekday hours required (join for weekends only!)

~ 400 bonus for every referral hired with NO LIMIT *

~ Competitive hourly pay rates & team bonus

~ At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!





The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.





Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.

Use all systems to manage the customer flow to deliver five-star customer experience.

Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.

Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.

Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.

Maintain high dress code standards as required by the Dress Code policy.

Greet and escort all alterations customers to and from alterations for appointments.

Press, steam, and spot clean all merchandise.

Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.

Build long-term relationships to meet and exceed customer satisfaction and loyalty.

Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.

Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.

Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.

and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.



High school diploma or equivalent degree

~Prior sewing experience is helpful.

~ Part Time Benefits Include:

~ Team Bonus

~ Discounts for Home and Auto Insurance

~ Legal Benefits (MetLife Hyatt Legal Plans)

~ Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.





David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. 6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.





The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity.

Job Description

Job Description

TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES.

·Serves as the primary escalation point forincoming queries and technical issues.

·Manages and/or assigns projects and tasks toother team members as appropriate

·Advises, collaborates and assists businessunits with system enhancements and modifications

·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.

·Effectively provides user support over thephone, in person, and via remote tools.

·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up.

·Assists users with information security andprivacy questions; provides directions for the correct action.

·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.

·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational.

·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.

·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.

·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)

·Creates user support documentation and instructions.

·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.

· This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.

TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS.

·Minimum of 2-3 years of IT technical support

·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.

·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.

·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.

·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.

·Willing to work off-hours and weekends whenrequired for projects or emergency support.

·Experience installing, configuring, andsupporting network printers and audio/visual equipment

·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force

·isstrongly preferred)

·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills

·Strong team leadership, time management, andcoaching and mentoring skills

·Excellent customer service and communicationskills are a must.

·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.

·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

**Overview**
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).
NOTE: This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.
**Responsibilities**
**CUSTOMER SERVICE**
· Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
**MAIL/PACKAGES/POUCHES**
· Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
· Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
· Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.
· Log outgoing and incoming items as required and review for accuracy/completeness.
· In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.
**SUPPLIES/COPYING/FAXING/ADMINISTRATION**
· Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
· Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
· Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
· May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
· Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
· Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
· Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
**May possibly perform any of the following functions at the direction of the Site Manager:**
· Set up and maintain client's kitchen areas and conference rooms, order food and make coffee.
· Provide reception work such as answering telephones, taking messages and greeting visitors.
· Move boxes, supplies or furniture; replace light bulbs.
· May be requested to perform document scanning.
· Prepare outgoing items for shipping.
· Additional responsibilities that other employees at that site do not perform.
May prepare reports in order to measure productivity and prepare billing charges.
**Qualifications**
+ High school diploma or equivalent
+ 1-3 years' experience working in a mailroom or professional office environment.
+ Capable of performing the basic job functions under general direction.
+ Basic knowledge of metering, weighting, logging and other shipping procedures.
+ Basic computer skills required.
+ Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
+ General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
+ Contacts may occasionally be outside own department.
+ Contacts involve the exchange of information or data requiring some explanation or interpretation.
+ Excellent customer service, professional attitude and appearance are a must
+ Ability to work overtime & meet deadlines
+ Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.
**PHYSICAL DEMANDS/ WORKING CONDITIONS**
+ Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
+ May lift and/or move up to 50lbs.
+ Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested
+ Good organizational skills
**What We Offer:**
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
**_Come Join Our Team!_**
**Job Locations** _US-GA-ATLANTA_
**Posted Date** _2 months ago_ _(8/21/ :27 PM)_
**_Requisition ID_** _ _ **_# of Openings_** _1_ **_Category (Portal Searching)_** _Customer Service/Support_ **_Position Type (Portal Searching)_** _Regular Full-Time_
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.
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Job Description

Job Description

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire a Full-time Customer Service Representative to join our Peachtree Corners, GA office in our contact center. We are seeking customer-focused candidates who will provide exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. The contact center handles a high volume of callers who want to talk to us to obtain a product or service! We offer great work/life balance as the schedule is a day shift.

The work schedule for this role is Monday-Friday 8:00 AM-5:00 PM or 9:00 AM-6:00 PM and every other Saturday 7:30 AM-4:00 PM

Position overview:

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPI's).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent
• Experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)