Retail Store Operations Manager

55401 Minneapolis, Minnesota $70000 Annually WhatJobs

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Job Description

full-time
Our client is seeking a dynamic and experienced Retail Store Operations Manager to oversee operations at their flagship store in Minneapolis, Minnesota, US . This leadership role is crucial for ensuring the highest standards of customer service, operational efficiency, and sales performance. You will be responsible for managing store staff, including hiring, training, scheduling, and performance management, as well as maintaining inventory accuracy, controlling costs, and implementing visual merchandising standards. The ideal candidate will have a proven track record in retail management, exceptional leadership skills, and a passion for creating a positive and productive store environment. Strong financial acumen, including P&L management and budget control, is essential. This position offers the opportunity to contribute directly to the success of a well-established retail brand.

Key Responsibilities:
  • Oversee all day-to-day store operations to ensure smooth and efficient functioning.
  • Manage, train, and motivate a team of retail associates to achieve sales and customer service goals.
  • Implement and enforce company policies and procedures, including operational standards and safety protocols.
  • Manage inventory levels, ensuring accuracy through regular audits and effective stock control.
  • Drive sales performance by implementing sales strategies, monitoring key performance indicators (KPIs), and coaching staff.
  • Maintain store visual merchandising standards to create an appealing shopping experience.
  • Handle customer inquiries, complaints, and returns professionally and effectively.
  • Manage store budget, control expenses, and monitor P&L statements.
  • Ensure compliance with all local, state, and federal labor laws.
  • Foster a positive and collaborative work environment.
Qualifications:
  • High school diploma or equivalent required; Bachelor's degree in Business, Marketing, or a related field preferred.
  • Minimum of 4 years of retail management experience, with at least 2 years in a store manager or assistant store manager role.
  • Proven ability to lead and motivate a team to achieve sales and operational targets.
  • Strong understanding of retail operations, merchandising, and inventory management.
  • Excellent customer service and interpersonal skills.
  • Financial acumen, including experience with P&L statements and budget management.
  • Proficiency in Point of Sale (POS) systems and retail management software.
  • Adaptability and ability to thrive in a fast-paced retail environment.
  • Strong problem-solving and decision-making skills.
Join our team in Minneapolis, Minnesota, US and lead a store known for its excellent customer experience.
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Assistant Store Manager - Night Operations

55443 Brooklyn Park, Minnesota Home Depot

Posted 24 days ago

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Job Description

**Position Purpose:**
Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down NOASM's in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the NOASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.
**Key Responsibilities:**
+ 10% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
+ 15% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink
+ 15% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
+ 10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
+ 50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
**Direct Manager/Direct Reports:**
+ This Position typically reports to the Store Manager
+ This Position has 0 Direct Reports
**Travel Requirements:**
+ Typically requires overnight travel less than 5% of the time.
**Physical Requirements:**
+ Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
**Working Conditions:**
+ Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
**Minimum Qualifications:**
+ Must be 18 years of age or older
+ Must be legally permitted to work in the United States
**Preferred Qualifications:**
+ Demonstrated ability to collaborate and work effectively with cross-functional teams
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience:**
+ 3
**Preferred Years of Work Experience:**
+ 3
**Minimum Leadership Experience:**
+ 3
**Preferred Leadership Experience:**
+ 3
**Certifications:**
+ None
**Competencies:**
+ Action Oriented
+ Collaborates
+ Customer Focus
+ Develops Talent
+ Drives Results
+ Resourcefulness
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $66,350.00 - $93,850.00
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