719 Technical Positions jobs in Chalfont

**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

**Description**
**Job Title: Coupa Technical Specialist - Platform Configuration & Supplier Enablement**
**Position Summary:**
We are seeking a highly skilled and motivatedCoupa Technical Specialistto join our Procurement Systems team. This role will be responsible for thetechnical configuration, optimization, and support of the Coupa platform, with a specialized focus onsupplier enablement and integrations. The ideal candidate will have hands-on experience withcXML integrations, supplier onboarding processes, and end-to-end procurement workflows.
**Key Responsibilities:**
**Platform Configuration & Support**
+ Configure and maintain Coupa modules including Purchasing, Invoicing, Sourcing, Contract Lifecycle Management, and Supplier Management.
+ Manage platform settings, user roles, approval workflows, and custom fields.
+ Collaborate with business stakeholders to gather requirements and implement system enhancements.
+ Monitor system performance and troubleshoot technical issues.
**Supplier Enablement & Integration**
+ Lead supplier onboarding initiatives, ensuring seamless integration into the Coupa platform.
+ Design, implement, and support **cXML-based integrations** for purchase orders, invoices, and catalogs.
+ Coordinate with suppliers and internal teams to test and validate end-to-end cXML transactions.
+ Maintain documentation for integration specifications and onboarding procedures.
**Collaboration & Continuous Improvement**
+ Work closely with Procurement, Finance, and IT teams to align Coupa capabilities with business needs.
+ Provide training and support to end-users and suppliers.
+ Stay current with Coupa product updates and industry leading practices to drive continuous improvement.
**Qualifications:**
**Required:**
+ 3+ years of experience in a technical role supporting Coupa or similar procurement platforms.
+ Strong understanding of **cXML protocols** , supplier integration, and procurement processes.
+ Experience with system configuration, workflow design, and data management in Coupa.
+ Excellent problem-solving skills and attention to detail.
+ Strong communication and interpersonal skills.
+ Ability to work within complex, transformative environments
**Preferred:**
+ Coupa certifications (e.g., Coupa Platform, Supplier Enablement).
+ Familiarity with REST APIs and data transformation tools.
**Why Join Us?**
+ Be part of a dynamic team driving digital transformation in procurement.
+ Work with cutting-edge technology in a collaborative and innovative environment.
+ Competitive salary, benefits, and opportunities for professional growth.
**Benefits**
We offer a competitive range of benefits to support our employees' health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.
**Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling . We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.**
**An Equal Opportunity Employer.**
**Please note:**
+ _All job offers are subject to pre-employment drug screening and a background check._
+ _Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position._
**Notice to Agencies:** We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.

Nevro (A subsidiary of Globus Medical) is a global medical device company . We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Position Summary :

Great Customer Experience is one of the keys to Nevro’s success. The Technical Support Specialist is one of the few roles in Nevro that has a direct customer touchpoint to resolve product and therapy questions or issues. This role is critical to ensure that the customer is served as best as we can to ensure that our product and therapy continues to deliver much needed relief to our customers.

The position requires good listening, verbal and written communication skills to accurately present technical information to our non-technical customers. Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a good technical background with good problem-solving skills. The primary responsibility will be to troubleshoot and resolve active implantable medical devices issues by means of communication with the patients, doctors and field representatives, and simultaneously document the communication in approved system. This job is on-site in Audubon, PA.

Essential Functions :

• Answer phone calls from customers and patients, reply to emails from customers, patients and sales reps and document issues generated from company’s social media sites.
• Provide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiries.
• Responds to situations where the first line of support has failed to resolve customer hardware and software issues.
• Use a combination of procedures and sound judgement to ensure that all inputs from all sources are evaluated for potential product complaints.
• Initiate all complaints in a timely and compliant manner as per process requirements.
• Conduct Good Faith Effort to follow-up on complaints as required.
• Help processing and closing complaints as needed or requested.
• Thoroughly document all information in various systems and ensure that all pertinent data is gather for efficient and thorough processing of product issues.
• Co-ordinate with other departments to help with information and data gathering from patients and customers.
• Documents all contacts via an approved tracking system per internal, FDA and ISO requirements.
• Maintain proper individual and team metrics to monitor and participate in projects to improve existing processes.
• Refine existing procedures or processes to include new knowledge from the field.
• Able to analyze and evaluate technologically complex devices.
• Provide on call coverage after hours routinely.
• Participate in departmental projects as assigned.
• Perform other related duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications :

• BS degree in any scientific, technical or medical field
• 1+ years of working experience in a fast-paced customer service environment
• Knowledge of FDA regulations with respect to complaint handling a plus.
• Strong computer skills (hardware, software and networking)
• Basic working knowledge of Microsoft word, outlook and excel.
• Basic knowledge of interacting with ERP or other Database software.
• Needs demonstrated written and verbal communication.
• Experience with class III medical devices preferred.
• Prior experience in complaint handling for medical devices a plus

Physical Demands :

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

Description We are looking for a dedicated Technical Support Specialist to join our team in Conshohocken, Pennsylvania. This Contract to permanent position involves supporting a range of IT systems and resources, including laptops, office technology, cloud platforms, and security tools. The ideal candidate will excel in troubleshooting technical issues, managing service tickets, and ensuring smooth operations for both on-site and remote employees.
Responsibilities:
- Provide timely and detail-oriented responses to technical inquiries and requests through platforms such as Jira and Zendesk.
- Coordinate and execute IT setup for new team members, including configuring laptops and other equipment.
- Troubleshoot and resolve issues related to laptops, monitors, printers, and other office technology, escalating complex cases as needed.
- Manage and prioritize service tickets effectively using tools like Zendesk and Jira.
- Support meetings and remote collaboration by configuring tools such as Zoom and Microsoft Teams.
- Maintain a consistent on-site presence, adhering to assigned schedules and shift expectations.
- Participate in technical projects, ensuring alignment of resources and objectives.
- Be available for overtime during weekdays and weekends to address critical business needs.
- Ensure adherence to IT security protocols and contribute to the maintenance of cloud systems.
- Perform additional duties as required to support operational goals. Requirements - Minimum of three years of experience in technical support or a related field.
- High school diploma or equivalent; additional education or certifications like CompTIA A+, Network+, or similar are preferred.
- Proficiency in troubleshooting and administering cloud services and Office 365 applications.
- Strong knowledge of Windows 10 and 11 operating systems.
- Familiarity with Active Directory, firewalls, networks, and Wi-Fi systems.
- Exceptional communication skills, both written and verbal, with a focus on customer service.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Strong technical writing skills and attention to detail. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Nevro (A subsidiary of Globus Medical) is a global medical device company . We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Position Summary:

Great Customer Experience is one of the keys to Nevro’s success. The Technical Support Specialist is one of the few roles in Nevro that has a direct customer touchpoint to resolve product and therapy questions or issues. This role is critical to ensure that the customer is served as best as we can to ensure that our product and therapy continues to deliver much needed relief to our customers.

The position requires good listening, verbal and written communication skills to accurately present technical information to our non-technical customers. Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a good technical background with good problem-solving skills. The primary responsibility will be to troubleshoot and resolve active implantable medical devices issues by means of communication with the patients, doctors and field representatives, and simultaneously document the communication in approved system. This job is on-site in Audubon, PA.

Essential Functions:

• Answer phone calls from customers and patients, reply to emails from customers, patients and sales reps and document issues generated from company’s social media sites.
• Provide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiries.
• Responds to situations where the first line of support has failed to resolve customer hardware and software issues.
• Use a combination of procedures and sound judgement to ensure that all inputs from all sources are evaluated for potential product complaints.
• Initiate all complaints in a timely and compliant manner as per process requirements.
• Conduct Good Faith Effort to follow-up on complaints as required.
• Help processing and closing complaints as needed or requested.
• Thoroughly document all information in various systems and ensure that all pertinent data is gather for efficient and thorough processing of product issues.
• Co-ordinate with other departments to help with information and data gathering from patients and customers.
• Documents all contacts via an approved tracking system per internal, FDA and ISO requirements.
• Maintain proper individual and team metrics to monitor and participate in projects to improve existing processes.
• Refine existing procedures or processes to include new knowledge from the field.
• Able to analyze and evaluate technologically complex devices.
• Provide on call coverage after hours routinely.
• Participate in departmental projects as assigned.
• Perform other related duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

• BS degree in any scientific, technical or medical field
• 1+ years of working experience in a fast-paced customer service environment
• Knowledge of FDA regulations with respect to complaint handling a plus.
• Strong computer skills (hardware, software and networking)
• Basic working knowledge of Microsoft word, outlook and excel.
• Basic knowledge of interacting with ERP or other Database software.
• Needs demonstrated written and verbal communication.
• Experience with class III medical devices preferred.
• Prior experience in complaint handling for medical devices a plus

Physical Demands:

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
**Summary**
**_Cultivate your career!_**
CHS Animal Nutrition is in search for a Technical Product Specialist! This position will provide key advancements to our lifestyle feed segment by delivering expert consultation, strategy development and support to our dealers & sales teams. Our brand is a profitable nutrition solution, providing not only high-quality, economical feeds, but also a number of services to help you succeed in the competitive livestock and poultry industry. This opportunity offers a flexible remote work environment, 50% travel expectaton, along with competitive pay & benefits - apply today to become part our global impact!
_* Preferred working locations: WA, OR or MT_
**Responsibilities**
+ Provide input for innovative solutions to address the Lifestyle feed segment
+ Able to train CHS sales consultants and dealers on feeding and general management concepts for Lifestyle animal species (poultry, equine, goat, and others)
+ Exceptional presentation skills to support producer meetings to educate Lifestyle animal owners on Payback/Equis nutritional programs and products
+ Strong background and experience successfully connecting with owners of Lifestyle animals
+ Identify emerging trends in the Lifestyle feed segment and contribute input to create products and services to address them
+ Provide professional consultation in animal science and nutrition formulation, advising clients on optimizing livestock health, productivity, and regulatory compliance within the animal science and feed industry.
+ Cultivate strong professional relationships across the industry by actively networking with dealers, suppliers, and internal teams to enhance collaboration, market insight, and business growth.
**Minimum Qualifications (required)**
+ High School diploma or GED
+ 2+ years of experience in Product Research and Development
**Additional Qualifications**
+ Bachelor's degree preferred in Animal Science, Nutrition, or closely related subject
+ Long term experience heavily focused in animal nutrition lifestyle, market and/or industry directly related to production management.
+ Strong technical skills in MS office, teams & powerpoint
+ Ability to travel up to 50%
+ Preferrably reside in OR, WA, or MT
+ Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
_Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to_ _; to verify that the communication is from CHS._

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
**Summary**
**CHS, Inc.** has an exciting opportunity in our Agronomy division in the Pacific Northwest. We are looking for a **Technical Product Specialist** for providing technical agronomy service and sales support to Account Managers and customers within the assigned geography. Continous communication with regional account managers to determine the product, technical and sales support needs of the sales force is essential. The job will focus on identifying sales support, and data needs to develop selling messages, tools and training. These responsibilities will be focused on efforts to support the marketing direction of branded products.
**This role can be located in Washington, Oregon, Idaho, or Montana.**
**Responsibilities**
+ Assist account managers with building customer confidence and proper positioning of CHS proprietary products.
+ Provide technical information and selling support with a particular emphasis on CHS proprietary products that are applicable within the geography assigned.
+ Participate in and present to customers and coworkers at various meetings throughout the geography assigned.
+ Train personnel to effectively deliver technical information to customers.
+ Coordinate with the research and product analyst to assist with the accumulation of data from appropriate field demonstration trials and replicated research trials and provide the data to the research and product analyst.
+ Evaluate new potential products.
+ Assist marketing personnel with information needs and technical decisions.
+ Assist with the development of technical selling tools for use by personnel including but not limited to presentations, technical bulletins, promo sheets, and the application manual.
+ Act as liaison with private and public university research company or institution personnel to facilitate the testing of new and existing products in coordination with the research and product analyst.
+ Interface with key centers of influence within the assigned geography including commodity groups, University personnel and independent crop consultants to remain on current and future crop production issues.
+ Assist in documentation, investigation, and resolution of customer complaints.
+ Organize, coordinate, and otherwise facilitate topics and speakers relating to one or two-day CCA-CEU meetings that occur across the territory throughout the course of a year.
+ Able to work extended hours as business requires
**Minimum Qualifications (required)**
+ Bachelors Degree in agronomy, plant pathology, entomology or weed science
+ 4+ years of experience in agricultural industry with field research, data evaluation skills and technical service background.
**Additional Qualifications**
+ Advanced degree preferred in agronomy, plant pathology, entomology or weed science
+ Excellent written and verbal communication skills
+ Proficient computer skills
+ Proficient technical writing skills
+ Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse
**Physical Requirements**
+ Ability to travel regionally up to 50% of the time. Majority of travel will be day travel.
+ Lifting up to 50 lbs.
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
This position is designated by CHS Inc. as a safety-sensitive position pursuant to Washington law, RCW . Please be advised that due to this designation (and notice to applicants of the same), the pre-employment drug testing panel for this position will include marijuana and its metabolites.
CHS is an Equal Opportunity Employer/Veterans/Disability.
_Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to_ _; to verify that the communication is from CHS._

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their fully remote team. In this critical role, you will provide advanced technical assistance and troubleshooting for a wide range of software and hardware issues, ensuring a seamless experience for our valued customers. You will be the front line of support for complex technical challenges, escalating issues when necessary and contributing to the overall improvement of our support processes and documentation.

The ideal candidate possesses a deep understanding of IT systems, operating systems, networking principles, and common software applications. You should have a proven track record of resolving challenging technical problems, excellent communication skills, and a genuine passion for helping others. As part of a remote-first environment, you will need to be highly organized, self-motivated, and proficient in using remote support tools and collaboration platforms. Your ability to diagnose issues quickly, provide clear explanations, and maintain a high level of customer satisfaction will be paramount. You will play a key role in ensuring our customers receive timely and effective technical solutions.

Responsibilities:

• Provide expert-level technical support and troubleshooting for software, hardware, and network issues via phone, email, and chat.
• Diagnose and resolve complex technical problems efficiently and effectively.
• Escalate unresolved issues to appropriate internal teams (e.g., Tier 2/3 support, development) with detailed documentation.
• Document troubleshooting steps, solutions, and customer interactions accurately in the ticketing system.
• Contribute to the development and maintenance of a comprehensive knowledge base and support documentation.
• Assist in the training and mentoring of junior support staff.
• Identify trends in support requests and provide feedback to product development and engineering teams for product improvement.
• Ensure customer satisfaction by providing timely, professional, and empathetic support.
• Maintain a deep understanding of the company's products and services.
• Participate in after-hours support rotation as needed.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support or a related IT role.
• Proven expertise in troubleshooting operating systems (Windows, macOS), network connectivity, and common business applications.
• Strong understanding of hardware components, peripherals, and mobile devices.
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
• Excellent analytical, problem-solving, and critical-thinking skills.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively in a remote work setting.
• Customer-centric mindset with a passion for delivering exceptional service.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

If you are a technically proficient problem-solver passionate about customer success, apply today!

Our client is looking for a Senior Technical Support Specialist to provide advanced, remote-first technical assistance to their diverse customer base. This role is essential for troubleshooting complex software and hardware issues, guiding users through intricate problem-solving steps, and ensuring a seamless user experience. You will be at the forefront of our client's support operations, acting as a key resource for both end-users and the junior support team. Your expertise will be critical in maintaining high levels of customer satisfaction and operational efficiency.

Responsibilities:

• Provide advanced technical support for hardware, software, and network issues via phone, email, and chat.
• Troubleshoot and diagnose complex technical problems, developing effective and timely solutions.
• Guide end-users through step-by-step solutions for technical issues, ensuring clear and understandable communication.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff on best practices, product knowledge, and troubleshooting techniques.
• Monitor support ticket queues and ensure all issues are addressed within established SLAs.
• Identify recurring issues and trends, providing feedback to product and engineering teams for potential improvements.
• Contribute to the development and refinement of support processes and tools.
• Participate in on-call rotations to provide 24/7 support as needed.
• Conduct root cause analysis for critical incidents.

Qualifications:

• Minimum of 4 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• Extensive knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Proven ability to troubleshoot and resolve complex hardware and software issues.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, remote environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly desirable.
• Experience in a SaaS environment is a plus.

This role offers a fantastic opportunity to be a leader in remote technical support, directly impacting customer success and product quality. You will be part of a dynamic team that values collaboration and continuous improvement, working from the convenience of your home office. Our client is committed to providing the resources and support necessary for you to excel in this challenging and rewarding position. The impact you can make on user experience and technical resolution is substantial, offering a clear path for career advancement within a growing industry.