72 Technical Professionals jobs in Round Lake

• Conduct computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
• Determine system utilization requirements by researching and testing systems.
• Design computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.
• Maintain safe and healthy training environment by following organization standards and legal regulations.
• Conduct training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.
• Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintain quality service by establishing and enforcing organization standards.
• Evaluate training by evaluating effectiveness of training to specific job applications.
• Maintain technical knowledge by attending educational workshops; reviewing publications.
• Contribute to team effort by accomplishing related results as needed.

• Presentation Skills
• Written Communication
• Training
• Training Management
• Technical Zeal
• Self-Development
• Technical Leadership
• Presenting Technical Information
• Self-Confidence
• Dealing with Complexity
• Microsoft Office Skills

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

You can:

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.
• Be curious and open to learning from others and helping each other grow.

On-site

Retail3

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

You can:

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.
• Be curious and open to learning from others and helping each other grow.

On-site

Retail3

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

You can:

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.
• Be curious and open to learning from others and helping each other grow.

On-site

Retail3

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

WHY APPLY?

Live the 'Life is Good' Spirit: Join a company that values positivity, growth, and making a difference. Lead and inspire the next generation of HVAC professionals by delivering engaging, hands-on training on innovative LG HVAC technology-because when you grow, life is good.

Foster Personal and Professional Growth: Thrive in a collaborative environment that encourages continuous learning, skill development, and leadership. Your journey with us will enhance your expertise while contributing to a positive work culture.

Be Part of Something Bigger: Engage with cutting-edge VRF and ductless systems, staying ahead of industry trends while helping others succeed. Your work will help improve comfort and quality of life for customers across the globe.

Connect and Collaborate: Work alongside dedicated trainers, field teams, and "Service Champions," building meaningful relationships and expanding your professional network-all while making a real difference.

Lead with Purpose: Manage a state-of-the-art training academy, gaining valuable skills in operational leadership, facility management, and program development that bring fulfillment and purpose to your career.

Make a Global Impact: Contribute to LG's worldwide mission by training and uplifting professionals across the U.S., helping to bring reliable, efficient HVAC solutions to communities everywhere.

Enjoy a Rewarding Culture: Benefit from a workplace that prioritizes employee well-being, recognizes excellence, and values your contributions. Support your work-life balance and celebrate your achievements with annual awards.

Experience Variety and Flexibility: Embark on a role that combines classroom teaching, hands-on labs, and field visits-plus travel opportunities to broaden your horizon and deepen your expertise.

Showcase Your Expertise: Use your skills in a respected role that values your technical knowledge and passion for teaching-helping others grow and ultimately making life better for many.

THE OPPORTUNITY

As a Senior Technical Trainer dedicated to creating a positive impact, you will lead engaging training programs focused on the installation, service, and application of LG air conditioning systems. Working closely with our Lead Trainers and across multiple locations-including GA, NJ, MA, and TX-you will shape the future of HVAC excellence.

You'll design and deliver practical, impactful training sessions-covering safety, installation, maintenance, and repair-empowering technicians to succeed. Your evaluations will help trainees grow, and your expertise will ensure they're ready to confidently serve customers.

You'll manage the operations of our Schaumburg, IL Training Academy, maintaining a welcoming environment where learning thrives. Your leadership will ensure our facility, equipment, and resources are at their best-so everyone can enjoy a seamless, positive training experience.

THE QUALIFICATIONS

• Vocational Diploma, Associate's, or Bachelor's Degree in HVAC or related field preferred; relevant experience will be considered.
• Minimum of 10 years' experience in HVAC technical training or content development. At least 3-5 years' hands-on experience with VRF and RLC systems in a technical role.
• Proven expertise in facilitating technical training sessions. Experience managing training academy facilities and coordinating cross-functional activities.
• Track record of setting objectives and executing effective training support strategies. Strong technical knowledge of LG HVAC products preferred. Familiarity with diverse HVAC technologies such as tools, ductwork design, and load calculation is an advantage.
• Skilled in delivering training through practical exercises and content development. Willingness and ability to travel up to 50%. Excellent communication and interpersonal skills for effective interaction with a broad client base.
• Ability to align and execute training initiatives in accordance with department goals. Proficient in reading and interpreting technical schematics of HVAC equipment and controls.
• Report writing and professional correspondence skills. Well-developed organizational, analytical, planning, and decision-making abilities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

By sharing your knowledge and inspiring others, you'll help foster a culture of growth, collaboration, and excellence-because when we work together, Life IS GOOD!

This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed

Join us at LG-where your expertise helps make life good for countless people.

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

Swan Analytical USA is excited to invite a Technical Service Specialist to our innovative team. In this essential role, you will ensure the optimal performance of our analytical instruments both at customer sites and from our office. Your responsibilities will include inside functions like assisting customers through email and phone communications, repairing instruments that are sent in, and refurbishing trial units. You will also engage in outside service, conducting on-site installations, maintenance, troubleshooting, and repairs of our instruments as well as competitors' products, all while providing exceptional technical support to our valued customers. Please note that this position requires travel of up to 50% from Monday to Friday.

Key Responsibilities:

1. Installation and Commissioning:
   • Install and configure SWAN analytical instruments at customer locations.
   • Ensure calibration meets customer specifications for optimal operation.
2. Preventive Maintenance:
   • Carry out routine maintenance to keep instruments performing at their best.
   • Maintain detailed records of maintenance and update service documentation regularly.
3. Technical Support:
   • Deliver outstanding technical support to customers through phone, email, and on-site assistance.
   • Quickly troubleshoot and diagnose instrument issues with efficiency.
4. Repair and Upgrades:
   • Execute repairs, replacements, and upgrades on instruments as necessary.
   • Work closely with the support admin and manager to source and acquire replacement parts.
5. Customer Training:
   • Educate customers on the proper use, maintenance, and calibration of SWAN instruments.
   • Advise on best practices for optimizing instrument performance.
6. Documentation:
   • Keep accurate service records and equipment logs along with timely reports.
   • Ensure prompt submission of service reports and necessary documentation.
7. Continuous Learning:
   • Stay informed on SWAN's product developments and industry advancements.
   • Participate in training sessions and workshops to enhance your technical expertise.

Hoffman Estates, Illinois

Laboratory

Full-Time

On-site

The Technical Specialist I serves as an active member of the clinical lab and provides scientific support to ongoing method/assay development and validation. This includes generation of pre-protocol documentation (development/validation plans), conducting experiments, reviewing results, and providing a report on results and conclusions. The Technical Specialist I helps to develop, evaluate, and implement new tests, methodologies, or products for the laboratory under the intellectual and scientific guidance of Laboratory Director and/or Director of Laboratory Operations and/or R&D Scientist.

The skills required include Occupational Specific, Technical Skills, Leadership, and Professional.

• Assumes responsibility for improvement of existing methods or implementation of new technology of proven validity.
• Maintains complete and accurate documentation of data generated and work performed.
• Helps in organizing new method validation data, preparation of data for publication and peer review, and participates in formal presentations within EWDx.
• Aids in the investigation, installation, evaluation, and purchase of: laboratory equipment, instrumentation, computer software/hardware, new reagent systems, and other specialty items.
• Participates in the training of laboratory staff in principles of methods and applications within the laboratory. Responsibilities also include addressing customers' concerns, and developing new tests and services according to the EWDx quality system procedures.

• Responsible for assigned laboratory instrumentation automation improvements and maintenance with strict adherence to regulatory requirements.
• Investigate, recommends, and performs training on laboratory instrumentation and assays.
• Recommends and implements processes for improving or maintaining quality, efficiency, and workflow.
• Coordinates instrumentation purchases and installations.
• Works with IT to set up and validate interfaces for laboratory equipment.
• Programs, troubleshoots, repairs and calibrates laboratory equipment.
• Compiles all required documentation for instrument set up and validation.
• Writes and reviews validation documentation, training checklists, Standard Operating Procedures (SOPs) and preventive maintenance documents.
• Validates new tests/assays/equipment and/or improvements to existing tests, with guidance from the Laboratory Director/R&D Scientist/Manager.
• Coordinates the schedule of and assures performance of routine and non-routine maintenance, maintains inventory of parts, and coordinates service with outside vendors for assigned laboratory equipment.
• Trains other laboratory personnel in operation, programming, maintenance and troubleshooting of laboratory equipment and software as well as assays.
• Trains other laboratory personnel in Good Laboratory Practices (GLP) as well as regulatory and quality guidelines.
• Maintains complete and accurate documentation of data generated and work performed and keeps records in an organized file.
• Sets priorities and meets deadlines in a fast paced and changing environment.
• Maintains expert knowledge of assigned laboratory instrumentation and assays, including laboratory technologist duties and serves as a technical resource.
• Applies the principles, theory, and techniques of GLP to produce and report appropriate clinical laboratory results.
• Understands clinical laboratory testing and workflow/operations. Utilizes this knowledge when developing or optimizing tests/methods for the laboratory.
• Monitors test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained.
• Participates in Collection Events.
• Records quality investigations and corrective actions, where appropriate.
• Reviews quality control records for shifts and trends and investigates.
• Performs clinical testing as needed.
• Assists/leads making quality controls, solutions, calibrators as needed.
• Performs other duties/projects as assigned by the manager or Laboratory Director.
• Uses a systematic approach in solving problems.
• Analyzes problems and evaluates alternate solutions.
• Uses data in developing solutions to problems.
• Uses appropriate math and statistical problem solving tools.

• Bachelors Degree and/or MLT or MLS with 3-5 years of experience in Clinical Laboratory or an equivalent combination of education and work experience.
• Experience validating assays in a Clinical Laboratory (with CAP/CLIA or New York State accreditation) ideally in Chemistry or Special Chemistry.
• Experience and strong knowledge of data analysis and interpretation skills.
• Strong communication and collaboration skills as it requires significant interaction with lab staff and management.
• To perform this job successfully, an individual must be able to perform each essential duty competently.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Strong attention to detail.
• Adhere to all applicable confidentiality requirements and Code of conduct set forth by the laboratory.

• As required by Federal, State, or local law.
• Maintain yearly competency in areas assigned.
• May require Background Check and criteria to be met.

• Strong verbal and written skills, communication skills, and interpersonal skills.
• High ability to communicate in English, written and verbally, with all levels of the organization.
• Ability to create and present presentations to groups, large or small.

• Apply the principles, theory, and techniques of Good Laboratory Practices to produce and report appropriate clinical laboratory results.
• Basic math skills and ability to create and work with statistical data

• Moderate to advanced skill level in Microsoft Office Products (e.g., Excel, Word, PowerPoint, etc.) and Adobe Acrobat.
• Ability to perform, create, and interpret statistical data for validations, correlations, etc.
• Ability to quickly learn proprietary software programs (e.g., LIS, MediaLab, Jira, etc.).

This salary range for this position is $80,000 - $0,000 based on the selected candidate's qualifications, market data/ranges, location (ATX or NYC) and internal equity. This position is also eligible for an annual bonus, health, dental, vision & mental health insurance, 401(k) with company match, Flexible PTO, a monthly 100 wellness stipend and various other perks.

Apply for this job