9 Technical Support jobs in Alliance

Requisition ID: 125095

Sponsorship Available: No

Relocation Assistance Available: No

Goodyear. More Driven.

About the Position

As a Product Performance Insight Support Technology Engineer, you will be instrumental in elevating the quality, efficiency, and safety of our product evaluation processes.

Step into the future with us! As a Product Performance Insight Support Technology Engineer, you will be a pivotal force in revolutionizing our Road & Track Testing (RTT) and LAB tire testing reporting systems. This isn't just a role; it's a chance to be at the epicenter of innovation, where your expertise will shape the future of our testing processes. Dive deep into a plethora of technologies, from Java and Quarkus to the latest in DevOps tools. Your insights and contributions will not only refine our workflow management systems but will also bridge the gap between today's technology and tomorrow's aspirations. If you are passionate about leveraging cutting-edge technologies and have a flair for integrating new tools into existing systems, this is the place for you. We are not just looking for what you know now; we're excited about what you'll bring in. New tools, technologies, and ideas are always welcomed and celebrated!

Responsibilities

• Provide technical assistance to Product Performance Insight (PPI) users on PPI and Applied Physical Metrology (APM) developed tool, redirect support to the dedicated services.

• Act as the PPI contact point for any IT related activities with external suppliers on Product evaluation site.

• System Development & Maintenance: Lead the development, implementation, and maintenance of the PPI tire testing reporting systems.

• Workflow Management: Oversee the workflow systems for Product Evaluation, ensuring efficient sequencing from lab test conditions to result processing and database persistence.

• Architecture Design: Architect scalable and compliant infrastructure for PPI systems that caters to multi-site/multi-region demands.

• Quality & Safety: Uphold the highest standards of quality and safety, complying with all relevant requirements and promoting a safe working environment.

• Continuous Improvement: Actively participate in Continual Improvement Process (OFI) and Continuous Improvement System (CIS) initiatives.

• Software Development: Coordinate and execute software development tasks related to PPI systems, including the creation and maintenance of test reporting applications.

• Technical advisory and overseeing: Recommend technical improvements, technical design and develop a roadmap for assigned products.

• Maintain and complete the existing documentation on IT related work into the dedicated wiki and ensures audit compliance.

• Contribute, comply with and follow-up of all Quality System requirements.

• Contribute to a safe working environment, comply with all safety requirements and instructions.

• Contribute and comply with all EHS activities.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Proven experience in software development

• Strong problem-solving skills and the ability to work in a fast-paced environment.

• Excellent communication and coordination skills.

• Highly motivated, possesses outstanding problem-solving skills, and has a keen attention to detail. Ability to thrive in a fast-paced setting is essential.

• Languages: Fluent in English; proficiency in French and/or Chinese is a bonus.

Skills & Knowledge

• Technical Proficiency : Solid grounding as a Software Engineer, database management, and General IT work as available - computer maintenance, Windows system updates, swapping out computers.

• Project Management Tools: Skilled in JIRA with strong documentation skills in Confluence and not only.

• Programming:

• Mastery in Java and Java Groovy programming

• Proficient in C#.

• VBA Experience / Macro work

• Familiarity with front-end technologies, notably AngularJS.

• DevOps & Database Management: Experience with databases, especially Oracle and SQL. Knowledge of PostgreSQL is a plus.

• Version Control: Proficient in tools like Git.

• Openness to Innovation : Eagerness to integrate and experiment with the latest tools and technologies in the industry.

Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .

Click for more information about Equal Employment Opportunity laws, and for additional supplementary information.

Job DescriptionJob Description

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company.  We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now!

Job Duties

• Troubleshoot Microsoft Azure services and configurations.
• Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
• Troubleshoot Microsoft Windows Server (All Supported OS)
• Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc…)
• Provide support for LOB applications and mission-critical hardware
• Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
• Provide Level 3 support for backups, antivirus, web filtering, and spam filtering
• Provide Level 3 support for common business applications (QuickBooks, Emails, etc.)
• Conduct end-user training for support requests
• Assist with pre-sales technical support and project implementation
• Demonstrate experience in managing challenging customer situations

Job Requirements

• Bachelor’s Degree and/or 3-5 years experience in IT industry
• At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
• Speak to end users in non-technical terms (no geek speak)
• Prioritize daily tasks and achieve due dates
• Ability to multi-task and adapt to changes quickly
• Willing and able to work overtime as needed
• Ability to lift standard computer equipment (i.e. PC’s and Printers)
• Reliable transportation
• Maintaining a clean and organized office workspace

Other Benefits

• Training and Development Opportunities
• Access to a Company vehicle
• Paid Holidays and PTO Time
• A fun work environment with opportunities for growth

Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.

Requisition ID: 125095
Sponsorship Available: No
Relocation Assistance Available: No

Goodyear. More Driven.

About the Position

As a Product Performance Insight Support Technology Engineer, you will be instrumental in elevating the quality, efficiency, and safety of our product evaluation processes.

Step into the future with us! As a Product Performance Insight Support Technology Engineer, you will be a pivotal force in revolutionizing our Road & Track Testing (RTT) and LAB tire testing reporting systems. This isn't just a role; it's a chance to be at the epicenter of innovation, where your expertise will shape the future of our testing processes. Dive deep into a plethora of technologies, from Java and Quarkus to the latest in DevOps tools. Your insights and contributions will not only refine our workflow management systems but will also bridge the gap between today's technology and tomorrow's aspirations. If you are passionate about leveraging cutting-edge technologies and have a flair for integrating new tools into existing systems, this is the place for you. We are not just looking for what you know now; we're excited about what you'll bring in. New tools, technologies, and ideas are always welcomed and celebrated!

Responsibilities

• Provide technical assistance to Product Performance Insight (PPI) users on PPI and Applied Physical Metrology (APM) developed tool, redirect support to the dedicated services.
• Act as the PPI contact point for any IT related activities with external suppliers on Product evaluation site.
• System Development & Maintenance: Lead the development, implementation, and maintenance of the PPI tire testing reporting systems.
• Workflow Management: Oversee the workflow systems for Product Evaluation, ensuring efficient sequencing from lab test conditions to result processing and database persistence.
• Architecture Design: Architect scalable and compliant infrastructure for PPI systems that caters to multi-site/multi-region demands.
• Quality & Safety: Uphold the highest standards of quality and safety, complying with all relevant requirements and promoting a safe working environment.
• Continuous Improvement: Actively participate in Continual Improvement Process (OFI) and Continuous Improvement System (CIS) initiatives.
• Software Development: Coordinate and execute software development tasks related to PPI systems, including the creation and maintenance of test reporting applications.
• Technical advisory and overseeing: Recommend technical improvements, technical design and develop a roadmap for assigned products.
• Maintain and complete the existing documentation on IT related work into the dedicated wiki and ensures audit compliance.
• Contribute, comply with and follow-up of all Quality System requirements.
• Contribute to a safe working environment, comply with all safety requirements and instructions.
• Contribute and comply with all EHS activities.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in software development
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Excellent communication and coordination skills.
• Highly motivated, possesses outstanding problem-solving skills, and has a keen attention to detail. Ability to thrive in a fast-paced setting is essential.
• Languages: Fluent in English; proficiency in French and/or Chinese is a bonus.

Skills & Knowledge

• Technical Proficiency : Solid grounding as a Software Engineer, database management, and General IT work as available - computer maintenance, Windows system updates, swapping out computers.
• Project Management Tools: Skilled in JIRA with strong documentation skills in Confluence and not only.
• Programming:
  • Mastery in Java and Java Groovy programming
  • Proficient in C#.
  • VBA Experience / Macro work
  • Familiarity with front-end technologies, notably AngularJS.
• DevOps & Database Management: Experience with databases, especially Oracle and SQL. Knowledge of PostgreSQL is a plus.
• Version Control: Proficient in tools like Git.
• Openness to Innovation : Eagerness to integrate and experiment with the latest tools and technologies in the industry.

Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .

Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.

Job DescriptionJob DescriptionOur Client is seeking a motivated and skilled Pre-Sales Support Engineer with a strong background in drafting, particularly with facilities design. The ideal candidate will have at least 3 years of drafting experience and proficient skills in AUTOCAD. As a Pre-Sales Support Engineer, you will play a crucial role in collaborating with the sales team to design and redesign plants using our equipment. This role will involve on-site visits to plants, where you will work closely with clients to understand their requirements and develop customized solutions using AUTOCAD.
Responsibilities:

• Collaborate with the sales team to understand customer requirements and provide technical solutions.
• Conduct on-site visits to plants to assess existing layouts and equipment configurations.
• Develop detailed drawings and technical documentation using AUTOCAD for plant design or redesign and equipment layout.
• Work closely with clients to customize solutions that meet their specific needs and optimize plant efficiency.
• Assist in the creation of proposals, presentations, and technical materials for clients.
• Provide technical support and guidance to customers throughout the sales process.
• Coordinate with internal teams such as marketing to ensure seamless integration and implementation of solutions.
• Stay updated on industry trends, best practices, and technological advancements.

Qualifications:

• Bachelor's degree in Engineering, Associate in AutoCAD or equivalent work experience
• Minimum of 3 years of experience in drafting, preferably in the food industry.
• Proficiency in AUTOCAD and other drafting software.
• Strong understanding of technical concepts and ability to communicate them effectively.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment.
• Travel approximately 20% of the time to client sites.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and advancement.
• Dynamic and collaborative work environment.
• Exposure to cutting-edge technologies and industry-leading solutions.
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Description:

Step into an exciting era of growth and innovation at Oak Pointe, an Evermark Company!

Ever wonder how it feels to go to work every day excited not just about what you do, but where you do it? At Oak Pointe Stairs, you don't have to wonder. our employees will tell you this can be your reality!

If you're passionate about what you do and inspired to do it better than anyone else, we can provide that playground, supporting you in ways you've never experienced. Even betteras an ESOP company, you're helping to build a financially secure future not just for us. but for yourself as well, as one of our owners!

With that in mind, if you're at the top of your gamewith the drive and energy to jump in with our dynamic team of go-getterswe want to hear from you!

As a leading manufacturer of exquisitely crafted stair parts and millwork, we're set to revolutionize industry standards and broaden our horizons.

As we continue to expand, we are seeking a Customer Service Support Specialist to act as the conduit between our customers and our organization. The Customer Service Support Specialist is the liaison between the Sales Team(s), the customers, and the rest of our organization and departments and is instrumental in ensuring that the company delivers accurately on the expectations of our customers.

Requirements:

• Direct interaction with customers via phone and email.
• Enter and update customer quotes into computer system with high level of accuracy.
• Using ERP system, keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints
• Provides information in response to inquiries about products and services
• Escalate customer issues to manager(s) when necessary
• Regular interaction with Marketing, Planning and Finance Teams to ensure departmental and corporate goals are met.
• Participate in customer meetings and customer specific project meetings as required by management

PI526354c8b36a-26289-37605356

Job Description
Job Description Summary
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Job Description
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.
Education
? High school diploma or equivalent required
Experience
? Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
? Must be able to perform basic math calculations
Working Conditions (physical & mental requirements)
? Ability to understand, remember and apply oral and/or written instructions
? Ability to understand and follow basic instructions and guidelines
? Must be able to see and speak with customers and observe equipment operation.
? Occasionally perform tasks while standing and walking up to 100% of time
? Reach, bend, kneel and have high level of manual dexterity
? Occasionally be required to lift and carry up to 25 pounds
? Fast paced environment with frequent interruptions
? Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens ? Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
? Required to work overtime and extended hours to support center operational needs
Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-206501
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.