24 Technical Support jobs in Colorado Springs

• Provide first-level support for all systems, software, and hardware
• Use problem management software to track all user incidents, requests, and system downtime
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
• Ensure user problems and requests are completed within approved SLA's
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation
• Ensure all workspaces and equipment is maintained per department policy and procedures
• Collaborate with team members to complete project work

• College training equivalent to an Associate's degree in computer technology or equivalent technical training
• At least one year in a technical support role preferred
• Minimum age requirement is 21

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Overview

Were seeking a Technical Support Engineer with a passion for problem-solving to provide world-class technical support to our commercial and enterprise clients, with a focus on cloud infrastructure. This role is part of an experienced and highly collaborative technical team that supports multiple products including networking, virtualization, app development, authentication, backup, and recovery. Youll build relationships with clients and customers, serving as the expert medium and large companies turn to for solutions to intermediate and complex problems.

Accelerating Progress. Securing Futures.

At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in todays complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals.

TeKnowledge provides medical, dental and vision options for each employee.

1. The salary range for Colorado residents is $23.27/hr. plus a quarterly bonus based on quality and productivity. Pay is based on several factors including, but not limited to, education, work experience, certifications, etc.
2. Medical, dental, and vision benefits, legal coverage benefits, Employee Assistance Program, and pet insurance.
3. Recurring bonus opportunities for performance and referrals.
4. Opportunities to earn industry-recognized certifications in more than 1,500 courses.
5. A culture dedicated to promoting from within.

Responsibilities

This role will:

1. Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
2. Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
3. Escalate complex or atypical cases to higher-level technical support as needed.
4. Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
5. Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Qualifications

In this role:

1. Proven work experience with technical/IT or technical proficiency is required.
2. Passion for solving complex technical issues.
3. Customer-centered individual who takes initiative and exceeds expectations.

• First point of contact for all technical support needs from end users including staff, radiologists, referring physicians, and patients.
• Interact with end users to support a variety of issues related to PC hardware and software, Citrix virtual desktops, network, peripherals, and software applications.
• Work with referring provider offices to install, deliver, and support interface connectivity.
• Install hardware such as PCs, thin clients, monitors, printers, scanners, and phones.
• Install desktop software such as operating systems, Office suite products and virus protection, and clinical software such as Radiology Information System (RIS) and Picture Archiving and Communication System (PACS) tools.
• On-Call required.
• Demonstrate PENRAD Imaging's core values at all times to patients and coworkers: Compassion, Respect, Integrity, Innovation and Excellence.

• Three low-cost medical insurance options;
• A generous health savings account contribution for those electing the High Deductible medical plan;
• Excellent, low cost dental insurance for you and your family;
• Voluntary benefits that include vision, short-term disability, accident and critical illness insurance options;
• Life insurance and Long Term Disability, upon meeting eligibility requirements;
• Aphenomenal 401(k) plan*, which includes
  • Safe Harbor Employer Contribution
  • Non-Elective Employer Contribution and
  • A generous Employer Matching Contribution
    *401(k) benefit available upon meeting eligibility requirements.

• First point of contact for all technical support needs from end users including staff, radiologists, referring physicians, and patients.
• Interact with end users to support a variety of issues related to PC hardware and software, Citrix virtual desktops, network, peripherals, and software applications.
• Work with referring provider offices to install, deliver, and support interface connectivity.
• Install hardware such as PCs, thin clients, monitors, printers, scanners, and phones.
• Install desktop software such as operating systems, Office suite products and virus protection, and clinical software such as Radiology Information System (RIS) and Picture Archiving and Communication System (PACS) tools.
• On-Call required.
• Demonstrate PENRAD Imaging's core values at all times to patients and coworkers: Compassion, Respect, Integrity, Innovation and Excellence.

• Three low-cost medical insurance options;
• A generous health savings account contribution for those electing the High Deductible medical plan;
• Excellent, low cost dental insurance for you and your family;
• Voluntary benefits that include vision, short-term disability, accident and critical illness insurance options;
• Life insurance and Long Term Disability, upon meeting eligibility requirements;
• Aphenomenal 401(k) plan*, which includes
  • Safe Harbor Employer Contribution
  • Non-Elective Employer Contribution and
  • A generous Employer Matching Contribution
    *401(k) benefit available upon meeting eligibility requirements.

Technical Support Engineer I Location: Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO only About the Role: Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry. We are looking for a Technical Support Engineer I who uses independent judgment in providing information, technical assistance, and support to Resi customers. Technical Support Engineer I provide technological systems support, maintenance, and testing for upkeep of customer systems; troubleshoots and resolves system hardware, software, and network failures and conflicts. A Technical Support Engineer I is typically the first contact many customers have with the company. Ranked number 10 by Seattle Business Magazine in the ‘ Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; and named as one of BuiltIn ‘ Best Places to Work ’ in Seattle, Denver and Dallas for 2025. Benefits and Compensation: We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer: 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents 401K match Hybrid work model - 3 days in the office / 2 days remote each week 12 paid Company Holidays 2 paid Volunteer Time Off days 15days PTO, to start, increases with tenure and seniority. Paid parental and adoption leave Compensation Range: $43,200 - $9,920, depending on location. Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. What You’ll Do: Deliver prompt and effective support to customers through established support channels (ticketing system, live chat, phone, email), addressing their needs and resolving technical issues both reactively and proactively. Must maintain clear and accurate communication to ensure their streaming concerns are thoroughly addressed. Follow existing processes for new customer onboarding, daily support procedures, and long-term customer success. Complete general product training as defined by published documentation Provide frontline support and incident triage. Provide timely responses and resolutions to customers via email and phone (reactive), frequently communicating with customers about their Resi needs and technical tickets or troubleshooting. Must be able to exchange accurate information in these situations. Collaborate with cross-functional teams in product development, hardware, billing, sales, and other departments to resolve known, and prevent future, issues (proactive). Write detailed bug reports for customer reported bugs. Dedication to continuous learning within the streaming and AV space in order to maintain a high level of support quality. Proactively identify patterns in support issues and escalate trends to Support Leadership for further investigation and resolution. What You’ll Bring: 1 year support experience with an online service product 1 year experience with professional audio and video equipment, and AV production system design Working knowledge of IT, networking, computer hardware and software concepts Ability to work in dynamic and constantly evolving environments. Must possess excellent interpersonal skills with the ability to effectively de-escalate challenging customer interactions while maintaining a calm and professional demeanor. Ability to work a flexible schedule including weekends, evenings, and holidays. Preferred experience in AV production with large live stream events such as music or web Bilingual / Spanish Fluency to support our international customers. Work Environment & Physical Demands: Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. If you require a modification to your work equipment or furniture please contact the People Team - Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more. If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact . About Pushpay Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 bi lion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us! #J-18808-Ljbffr

Join to apply for the Technical Support Engineer 1, Resi role at Resi Media, LLC Join to apply for the Technical Support Engineer 1, Resi role at Resi Media, LLC Get AI-powered advice on this job and more exclusive features. Location: Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO only About The Role: Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry. We are looking for a Technical Support Engineer I who uses independent judgment in providing information, technical assistance, and support to Resi customers. Technical Support Engineer I provide technological systems support, maintenance, and testing for upkeep of customer systems; troubleshoots and resolves system hardware, software, and network failures and conflicts. A Technical Support Engineer I is typically the first contact many customers have with the company. Ranked number 10 by Seattle Business Magazine in the ‘ Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; and named as one of BuiltIn ‘ Best Places to Work ’ in Seattle, Denver and Dallas for 2025. Benefits And Compensation: We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer: 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents 401K match Hybrid work model - 3 days in the office / 2 days remote each week 12 paid Company Holidays 15 days PTO, to start, increases with tenure and seniority. Paid parental and adoption leave Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. What You’ll Do: Deliver prompt and effective support to customers through established support channels (ticketing system, live chat, phone, email), addressing their needs and resolving technical issues both reactively and proactively. Must maintain clear and accurate communication to ensure their streaming concerns are thoroughly addressed. Follow existing processes for new customer onboarding, daily support procedures, and long-term customer success. Complete general product training as defined by published documentation Provide frontline support and incident triage. Provide timely responses and resolutions to customers via email and phone (reactive), frequently communicating with customers about their Resi needs and technical tickets or troubleshooting. Must be able to exchange accurate information in these situations. Collaborate with cross-functional teams in product development, hardware, billing, sales, and other departments to resolve known, and prevent future, issues (proactive). Write detailed bug reports for customer reported bugs. Dedication to continuous learning within the streaming and AV space in order to maintain a high level of support quality. Proactively identify patterns in support issues and escalate trends to Support Leadership for further investigation and resolution. What You’ll Bring: 1 year support experience with an online service product 1 year experience with professional audio and video equipment, and AV production system design Working knowledge of IT, networking, computer hardware and software concepts Ability to work in dynamic and constantly evolving environments. Must possess excellent interpersonal skills with the ability to effectively de-escalate challenging customer interactions while maintaining a calm and professional demeanor. Ability to work a flexible schedule including weekends, evenings, and holidays. Preferred experience in AV production with large live stream events such as music or web Bilingual / Spanish Fluency to support our international customers. Work Environment & Physical Demands: Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. If you require a modification to your work equipment or furniture please contact the People Team - Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more. If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact About Pushpay Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us! Applications will be taken on an ongoing basis. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Resi Media, LLC by 2x Sign in to set job alerts for “Technical Support Engineer” roles. Technical Support Analyst - Cloud Database Performance Senior Technical Support Analyst - Cloud Supply Chain Management Systems Engineer - Requirements and Verification Tactical Support Engineer (SE) Mid-Level We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Job Type

Full-time

Description

E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

E&M Technologies, Inc. is currently seeking a Help Desk Analyst to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command. NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.

Job Responsibilities:

• Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team.
• Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
• Initiating responses, tracking, updating, reviewing, and concluding actions in Remedy.
• Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment.
• Recalling and servicing messages, as well as monitoring systems to maintain continuous system availability.
• Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval.
• Perform startups, reboots, server swaps, and shutdown of the systems.
• Reporting job status to MDC leaders.
• Supporting the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
• Performing other duties as required to support the 21CS mission.
• ***Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.
• ***This position is on-site in Colorado Springs, CO, and reports to Cheyenne Mountain.

• 1 year of direct experience.
• 2 years of general work history.
• High School diploma or GED.
• 2+ years of customer service experience.
• Experience with client peripherals including KVMs, card readers, monitors, servers, and printers.
• Must be able to complete training and receive MDC crew qualification within 60 Days.
• Experience handling and protecting highly classified information, data, and systems.
• Able to work flexible shifts as required, including days, nights, weekends and holidays.
• Reliable all-weather transportation and ability to remain on site for extended periods during emergencies and operations readiness exercises (drills).
• Must be a U.S. Citizen
• Must have and be capable of maintaining a U.S. Department of Defense (DoD) Top Secret Clearance with SCI eligibility security clearance

• Technical and communications skills to enable effective dialogue between internal and external customers, at all levels.
• Experience with DoD cryptographic equipment and related material handling and use.
• Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux.
• Experience with Department of Defense messaging and messaging systems.
• Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.
• Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to:

Foster a culture of innovative and out of the box thinking:
We fundamentally understand that each employee has something unique to offer to the organization. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it's all about thinking of new ideas and getting good feedback.

Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization. Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.

Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete. We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.

Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other's differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.

JOB RESPONSIBILITIES

Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.

Routine Duties/Job Requirements:

• Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
• Manage service request queues for all support teams
• Tracking calls and service requests including answering phone within 30 seconds 90% of the time
• Troubleshooting of incidents and problems
• Identifying and documenting problem solution(s)
• Following the Knowledge Centered Support (KCS) methodology
• Following Total Contact Ownership methodology
• Communicating with good customer service skills
• Placing/Tracking trouble calls to other service providers
• Creating, modifying, or deactivating user accounts
• Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
• Respond to all assigned calls and messages in order or urgency and time received. Close out assigned calls within a specified time frame and follow up with customers to ensure customer is 100% satisfied.

Qualifications
1 year of help desk support experience

Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive

Strong written and oral communication skills and ability to talk to anyone across an organization.

Analytical skills and be a creative self-starter with the ability to work both independently and as a team player

Salary and Benefits
26-32k Based on years of experience and qualifications. This position includes health care, retirement benefits, Company paid time and vacation days, as well as paid Government holidays.

SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.