63 Technical Support jobs in Essex

Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

• Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

• Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

• Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

• Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

• Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

• Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

• Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

• Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

• Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

• Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

• Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

• Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

• Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

• Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

• Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

• Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

• Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

• 15+ years of progressive leadership experience in global customer support or technical services roles.

• Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

• Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

• Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

• Demonstrated success building high-performing, inclusive teams and leading through organizational change

• Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

• Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

• Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

SASMO Technical Support

Position Summary

DarkStar Intelligence is seeking a SASMO Technical Support Specialist to join our team and provide exceptional support for mission-critical operations. 

Location: Fort Meade, MD

Schedule (FT/PT): Full-Time

Travel Required: 20%

Shift: Day

Remote Type: No Remote

Security Clearance: Current TS/SCI

Polygraph: Full Scope Poly (CI/CCA accepted)

Primary Duties & Responsibilities

• Serve as the steward for all items located on the SASMO Confluence page, ensuring proper creation, maintenance, and updates of E-Campus tests and student evaluations.

• Develop and maintain lesson classifications and descriptions, and conduct thorough assessments of curriculum gaps by comparing FVEY courseware with NOFORN courseware.

• Create and implement student evaluation metrics using analysis tools to provide comprehensive feedback on course curriculum and identify potential issues. Present findings and recommendations to leadership through detailed briefs.

• Collaborate with course Non-Commissioned Officers in Charge (NCOICs) to ensure all updates are properly processed and reviewed through evaluation channels before implementation.

• Assist the Special Training Element (STE) with Mobile Training Team (MTT) scheduling and ensure all updates are uploaded to the Confluence page.

• Manage JIRA tickets and represent MTT offerings effectively in coordination with STE.

• Maintain proficiency in the use of JIRA and Confluence to streamline processes and ensure accuracy.

Minimum Qualifications

• Current TS/SCI.

• Full Scope Poly (Counterintelligence (CI) or CCA Polygraphs are acceptable).

• A minimum of three (3) years of experience in database management.

Desired (but not required): Experience as an instructor in the relevant technical skill area.

Salary Range

Contact   for information regarding the salary range for this proposal effort.

About DarkStar Intelligence

DarkStar Intelligence is a Service-Disabled Veteran-Owned Small Business (SDVOSB) committed to advancing national security through mission support and tradecraft development. We prioritize both client satisfaction and employee retention, delivering high-quality, intelligence-based solutions grounded in our “Core Four” values:

• Humility: We place mission success above personal recognition.

• Passion: We bring enthusiasm and dedication to every challenge.

• Agility: We adapt quickly to evolving operational needs.

• Ownership: We hold ourselves accountable for results and uphold the highest standards of excellence.

We are mission-driven and results-oriented, striving to make our country safer through every task we undertake.

Equal Employment Opportunity (EEO) Commitment

At DarkStar Intelligence LLC, we are committed to maintaining a professional and legally compliant work environment where individuals are treated with respect and fairness. We adhere strictly to all applicable Equal Employment Opportunity (EEO) laws and regulations.

Employment decisions at DarkStar are made solely on the basis of individual qualifications, performance, and business needs. We prohibit discrimination in all aspects of employment—including hiring, compensation, promotion, training, discipline, and termination—on the basis of: Race or color, Religion, Sex (including pregnancy, sexual orientation, and gender identity), National origin, Age, Disability, Genetic information, Veteran status. Or any other status protected by applicable federal, state, or local law

Our EEO standards are embedded in all employment practices to ensure compliance, fairness, and accountability. We enforce a zero-tolerance policy for unlawful discrimination or harassment and encourage employees to report concerns without fear of retaliation.

EEO Flyer: shorturl.at/abpNX

Employee Benefits

DarkStar Intelligence provides a competitive and comprehensive benefits package to support the health, financial stability, and personal well-being of our team members.

Core Benefits for employees:

• Health Coverage: Medical, dental, and vision plans

• Income Protection: Life insurance, short-term disability, and long-term disability

• Retirement Planning: 401(k) plan with employer contributions

• Work-Life Support: Employee Assistance Program (EAP) and legal services

• Paid Leave: Generous PTO, 11 paid federal holidays, and one floating holiday

Voluntary Benefits:

• Legal & Identity Protection: LegalShield and IDShield

• Additional Insurance: Whole life, accident, and critical care coverage

We believe in recognizing and supporting the professionals who make our mission possible. Your well-being is an investment in our collective success.

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• Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks
• Provide exceptional customer service via phone, email, and screen share tools
• Collaborate with Technical Support Leadership team to identify, diagnose, and resolve any software or hardware faults, escalating to Product Development when needed
• Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy
• Provide guidance to customers on installing Alertus solutions
• Collect and analyze detailed information to categorize and document requests
• Proactively analyze recurring issues and create innovative solutions
• Create Knowledge Base articles based on case information to provide ours customer and internal staff with recommended steps to decrease the time to resolution
• Research open issues thoroughly and quickly address those issues toward an accurate resolution

• Strong problem-solving and analytical skills
• Excellent communication & interpersonal skills
• Familiarity with hardware, software, & network technologies
• Ability to work independently & as part of a team
• Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc.
• Strong customer service mindset
• Basic understanding of core networking concepts such as DNS, DHCP, HTTP(S), and TLS
• Ability to multitask & prioritize workload in a fast-paced, ever changing environment
• Basic knowledge of IT security principles and policies that impact network environments
• Experience in troubleshooting Windows systems

• Understanding of Windows, Linux and MacOS Administration
• Ability to develop expertise in application support involving REST and API integrations
• Familiarity with Windows Workstation Deployment and Administration
• Experience with supporting web applications

• Bachelor's Degree in Information Technology, Computer Science, or related field
• 0-2 years experience in a Technical Support positon
• Net+, Security+, or similar certification is a plus

• Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work Homebuying Incentive Program
• Employee Referral Bonuses
• Flex Scheduling

Job Description

SASMO Technical Support

Position Summary
DarkStar Intelligence is seeking a SASMO Technical Support Specialist to join our team and provide exceptional support for mission-critical operations. 

Location:  Fort Meade, MD
Schedule (FT/PT):  Full-Time
Travel Required:  20%
Shift:  Day
Remote Type:  No Remote
Security Clearance:  Current TS/SCI
Polygraph:  Full Scope Poly (CI/CCA accepted)

Primary Duties & Responsibilities

• Serve as the steward for all items located on the SASMO Confluence page, ensuring proper creation, maintenance, and updates of E-Campus tests and student evaluations.
• Develop and maintain lesson classifications and descriptions, and conduct thorough assessments of curriculum gaps by comparing FVEY courseware with NOFORN courseware.
• Create and implement student evaluation metrics using analysis tools to provide comprehensive feedback on course curriculum and identify potential issues. Present findings and recommendations to leadership through detailed briefs.
• Collaborate with course Non-Commissioned Officers in Charge (NCOICs) to ensure all updates are properly processed and reviewed through evaluation channels before implementation.
• Assist the Special Training Element (STE) with Mobile Training Team (MTT) scheduling and ensure all updates are uploaded to the Confluence page.
• Manage JIRA tickets and represent MTT offerings effectively in coordination with STE.
• Maintain proficiency in the use of JIRA and Confluence to streamline processes and ensure accuracy.

• Current TS/SCI.
• Full Scope Poly (Counterintelligence (CI) or CCA Polygraphs are acceptable).
• A minimum of three (3) years of experience in database management.

About DarkStar Intelligence

DarkStar Intelligence is a Service-Disabled Veteran-Owned Small Business (SDVOSB) committed to advancing national security through mission support and tradecraft development. We prioritize both client satisfaction and employee retention, delivering high-quality, intelligence-based solutions grounded in our “Core Four” values:

• Humility: We place mission success above personal recognition.
• Passion: We bring enthusiasm and dedication to every challenge.
• Agility: We adapt quickly to evolving operational needs.
• Ownership: We hold ourselves accountable for results and uphold the highest standards of excellence.

We are mission-driven and results-oriented, striving to make our country safer through every task we undertake.

Equal Employment Opportunity (EEO) Commitment

At DarkStar Intelligence LLC, we are committed to maintaining a professional and legally compliant work environment where individuals are treated with respect and fairness. We adhere strictly to all applicable Equal Employment Opportunity (EEO) laws and regulations.

Employment decisions at DarkStar are made solely on the basis of individual qualifications, performance, and business needs. We prohibit discrimination in all aspects of employment—including hiring, compensation, promotion, training, discipline, and termination—on the basis of: Race or color, Religion, Sex (including pregnancy, sexual orientation, and gender identity), National origin, Age, Disability, Genetic information, Veteran status. Or any other status protected by applicable federal, state, or local law

Our EEO standards are embedded in all employment practices to ensure compliance, fairness, and accountability. We enforce a zero-tolerance policy for unlawful discrimination or harassment and encourage employees to report concerns without fear of retaliation.

EEO Flyer: shorturl.at/abpNX

Employee Benefits

DarkStar Intelligence provides a competitive and comprehensive benefits package to support the health, financial stability, and personal well-being of our team members.

Core Benefits for employees:

• Health Coverage: Medical, dental, and vision plans
• Income Protection: Life insurance, short-term disability, and long-term disability
• Retirement Planning: 401(k) plan with employer contributions
• Work-Life Support : Employee Assistance Program (EAP) and legal services
• Paid Leave: Generous PTO, 11 paid federal holidays, and one floating holiday

Voluntary Benefits:

• Legal & Identity Protection: LegalShield and IDShield
• Additional Insurance: Whole life, accident, and critical care coverage

We believe in recognizing and supporting the professionals who make our mission possible. Your well-being is an investment in our collective success.

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**It's fun to work in a company where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions. **Essential Duties and Responsibilities** : + Able to assess customer needs, troubleshoot and set expectations for quick resolution + Verify accuracy of business impact statement as provided by the customer + Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem + Routine use of testing tools; may define and recommend testing tools + Research complex for resolution cases using knowledge bases, documentation etc. + Develop reproducible cases, when necessary + Prepare, recommend and implement solutions + Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members + Address and manage critical situation issues as an escalation expert across several products + Assist, mentor and train other Support Engineers at different levels + Participate in internal projects and other work as directed + Ongoing self-directed learning to expand expertise of Rocket Software products + Regularly contribute to training content + Collaborate with Product Development Managers + May serve as designated point of contact or support coordinator for large customer + Act as project lead on assigned projects; may act as organizational team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep technical knowledge of + z/OS mainframes + Experience with z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM. + SQL, Data Virtualization, CDC + Operating system knowledge: Windows, Unix, Linux. + Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions. + Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS + Available for some after hours, weekend and holiday work + Strong communication and problem-solving skills + Strong customer service skills in interacting with both internal and external customers. + Demonstrated experience adapting to change and managing priorities + Commitment to Rocket core values of empathy, trust, love and caring. **Additional skills that are helpful to have, but not required:** + Knowledge of Spark, Python, Java, Rexx + Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols. + Knowledge/experience with ODBC/JDBC. + Knowledge/experience of DB2 utilities and DB2 stored procedures. + Knowledge/experience of DB2 LUW. + Knowledge/experience with Visual Studio .NET. + Knowledge/experience in z/OS Cobol or Natural. + Knowledge/experience in Microsoft SQL Server or Oracle + Knowledge/experience working with RACF, ACF2 or Top Secret. + Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris. + Knowledge of Network topology. + Knowledge/experience with the following is a plus: tcVision, Rocket Data Replicate and Sync **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-SD1 #LI-Remote . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Engineer (Mechanical) at our Hanover, MD location. This position reports to the Supervisor - Technical Support, US.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox's conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.

Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Responsibilities :

• Working within the Life Cycle Services Team, the Technical Support Engineer (Mechanical) will support the US and Canadian market.
• Serve as an advanced level remote troubleshooter and problem-solver for any issues that arise. Responsible for ensuring that our customers are able to reach a qualified resource to answer questions and help solve problems whenever needed.
• Responsible for making recommendations to customers to resolve issues and to manage the resolution of any issues that require input from additional team members or will require a longer-term path to resolution.
• Demonstrate a good understanding of operational and commercial principles and be able to make fast and independent decisions within that clear set of principles.
• Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
• Make field visits for the purposes of: Understanding emerging issues/concerns for new projects/programs, Evaluating and understanding exposure and impact of newly discovered field issues, Continuous improvement.
• Problem resolution: handle customer problems by finding causes and recommending solutions on specific applications or equipment.
• Demonstrate ownership of after-sales issues, ensuring resolution for customers. This involves successfully managing the internal workload to ensure proper completion while keeping the customer informed of progress/status.
• Identifying any recurring issues, communicating these to the relevant product/design and project/product management groups.
• Team player, well integrated with customer service, account managers, field service technicians, project managers, and other Intralox design and testing teams.

Requirements :

• A bachelor's degree in mechanical engineering or electrical controls engineering, or other related engineering discipline.
• At least one (1) year of experience analyzing, troubleshooting, and solving technical problems over the phone/remotely.
• Service minded, self-managed mentality with a sense of ownership and commitment to a high-quality customer experience.
• Good questioning skills to understand customer needs and requirements and then to communicate to other team members when required.
• Ability to understand and manage customer expectations while maintaining a service oriented mindset.
• Commercial affinity - ability and experience to communicate effectively and directly with customers.
• Experience in reading and understanding AutoCAD (2D and 3D) and other CAD design software for the purposes of understanding onsite equipment configuration (understand how the system is supposed to work for troubleshooting purposes; parts ID).
• Computer systems knowledge/ skills (e.g. order entry, data bases, excel, etc.).
• Ability to travel; 25% travel per month - Post Onboarding: Understanding emerging issues/concerns for new projects/programs, Evaluating and understanding exposure and impact of newly discovered field issues, Continuous improvement; Likely higher travel percentage during initial training period
• Fluent in English (written and verbal).

Preferred Qualifications :

• Experience with problem/complaint resolution: handling customer problems by finding causes and recommending solutions.
• Experience in relevant customer-facing roles is a plus
• Packaging equipment and/or Material Handling equipment and systems experience a plus.
• Project Management experience a plus.

Intralox's benefit program is a major part of an employee's total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.

The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.

The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans

Salary Range $68,200 to $147,300

Title: Technical Support Assistant (Temporary)

Campus Location: Any AACC location

Salary Range: $16.00 per hour

Work Mode: This position requires regular in-person presence on campus and at alternative locations, depending on class schedule and other assigned duties.

Hours Per Week: 25 hours per week

Position Type: Hourly and Temporary, Non-Exempt

Position Summary

The Technical Support Assistant works under the direction of a senior staff member(s) and provides on-site basic technical support for Service Desk, Client Services, Asset Management and Audio Visual Services.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Job Duties and Responsibilities

The individual will assist in one or more of the following:
* On-site technology and account/password customer support, including Saturdays.
* Documents requests and incidents in ITSM solution.
* Assists with delivery and installation of computer hardware.
* Basic technical maintenance and troubleshooting on computer hardware/software in academic and administrative areas.
* Deployment of PCs and equipment.
* Laptop set up and software configuration.
* Assist with management of inventory including receiving of goods, stock room management, and inventory updates.
* Assist with audio visual events.
* Perform preventive audio visual maintenance tasks.
* Other duties as assigned.

Required Qualifications:

* High school diploma or equivalent, required.
* Experience using Windows and MacOS, required.
* Training/certification in related area(s) or customer support work experience, recommended.
* Desire to learn and ability to work independently.
* Flexible Schedule: Monday - Friday, 8:30 am - 6:00 pm as needed for the position. The position is available up to 25 hours per week.
* Team-oriented and skilled in working within a collaborative environment.
* The work requires moderate physical exertion with long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping. Work also involves the recurring lifting of moderately heavy items (up to 20 pounds). Job requires average agility and dexterity.