58 Technical Support jobs in North Miami

Summary/Overview:

We are seeking a skilled Mechanical Technician to manage the installation, maintenance, and repair of industrial juicer machines used in restaurants, bars, and hotels. This role is specifically focused on mechanical and industrial equipment, not on computer or IT systems . The ideal candidate will have hands-on experience with industrial machinery, a strong mechanical aptitude, and the ability to provide exceptional customer service.

Responsibilities:

• Install, set up, and calibrate industrial juicer machines at various locations, including restaurants, bars, and hotels.
• Perform regular maintenance and troubleshooting to ensure optimal performance and reliability of juicer machines.
• Diagnose and repair issues related to the mechanical and electrical components of juicer machines.
• Provide technical support and promptly resolve customer issues in a professional manner.
• Maintain accurate records of service activities, parts used, and equipment status.
• Ensure compliance with safety regulations and company policies during all service activities.

Required Skills:

• High school diploma or equivalent; technical certification or training in industrial equipment is preferred.
• Proven experience with industrial juicer machines or similar industrial/mechanical equipment.
• Strong mechanical and electrical troubleshooting skills, particularly with industrial machinery.
• Excellent problem-solving abilities and attention to detail.
• Effective communication skills and a strong customer service orientation.
• Ability to work independently and manage time efficiently.

Physical Requirements:

• Ability to lift and move heavy equipment (up to 75 lbs).
• Capability to stand, bend, and stretch for extended periods during service activities.

**Description**
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook ( formerly Twitter
LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.

• Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications

• Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;

• Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;

• Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;

• Oversee talent management including recruitment, training, mentoring and development of existing team members;

• Set specific customer support standards and objectives for the Business Applications Technical Support Team;

• Contribute to improving customer support by actively responding to queries and handling complaints;

• Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;

• Follow up with customers to identify areas of improvement;

• Provide customer feedback to the appropriate internal teams;

• Solve complex problems and making decisions based on a wide range of factors supported by data; and

• Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications:

Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:

• 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;

• 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;

• 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;

• 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;

• 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;

• 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and

• 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.

Compensation Range:

$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

#LI-DNI

Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran

Position Summary

The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance, ongoing troubleshooting and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC).

Essential Responsibilities

• Monitor delays, pilot irregularity reports and other technical interruptions
• Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning, Aircraft on Ground (AOG) and MOC to schedule and allocate parts/tooling for follow up actions
• Research, develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG
• Perform complex tasks as a joint venture with front line techs to improve skills and competencies
• Maintain and distribute records of actions and resolutions
• Periodically report trends and recommendations to Tech Manager(s) and Air Transport Association (ATA) responsible Engineers. Collect front line data that will attribute to organizational effectiveness
• Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting. Support the Save Our Spares (SOS) and No Fault Found (NFF) policy programs
• Reviews Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information
• Liaise with ATA Engineer, MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out of service (OOS) time
• Act as a leader during road trips to reduce OOS times when requested
• Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action
• Perform additional duties and responsibilities as assigned to achieve departmental and company objectives

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma with five (5) years' experience in aircraft maintenance, aircraft systems and troubleshooting with a part 121 operator; OR Bachelor's degree in Engineering with five (5) years' experience in aircraft maintenance
• Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
• Strong ability to troubleshoot complex aircraft system
• Knowledge of aircraft maintenance processes and procedures
• Strong knowledge of aircraft documentation (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Fault Isolation Manual (FIM)/Troubleshooting Manual (TSM), Wiring Diagrams (WD), Aircraft Schematic Manual (ASM), etc.)
• Diverse experience in all aspects of technical operations and aircraft systems
• Available for overnight travel (30%)
• Available to travel to support the recovery of OOS aircraft when needed and on short-notice
• In possession of or the ability to obtain valid travel documents with the ability to travel unrestricted in and out of the United States
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor's degree in Engineering or Aircraft Maintenance Management
• Experience with E190 and Airbus A320/A321/A220 aircraft

• Knowledge of Microsoft Project, Word, PowerPoint and Excel
• Strong organizational, communication and team building skills

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment and occasional field service
• Present for core business hours with occasional off hours support

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Job Type

Full-time

Description

Technical Support I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help/technical requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES : Include the following. Other duties and/or tasks may be assigned on a needed basis.

1. Evaluate documented resolutions and analyze trends for ways to prevent future problems.

2. Alert management to emerging trends in incidents.

3. Assist in software releases and roll-outs and communication to the end users according to the company's Change Management policies and procedures.

4. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

5. Build rapport and elicit problem details from external and internal customers.

6. Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.

7. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

8. Apply diagnostic utilities to aid in troubleshooting.

9. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution, in collaboration with System Administrator.

10. Identify and learn appropriate software and hardware used and supported by the organization.

11. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

12. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

13. Test fixes to ensure problem has been adequately resolved.

14. Perform post-resolution follow ups to help requests.

15. Develop help sheets and FAQ lists for end users.

16. Reinforce SLAs to manage end-user expectations.

17. Perform other duties as needed by Manager.

Qualifications Requirements:

• High School Diploma or equivalent. College preferred.
• A+, Net + certifications

USCB POLICIES AND PROCEDURES:

All officers and employees of the bank are to maintain an understanding of all USCB Policies and Procedures as outlined in the bank's shared drive. All employees are to follow said policies and procedures and report any knowledge of a variance of the same.

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be to enable individuals with disability to perform the essential functions.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common business, banking, documents in English and Spanish. Able to respond to common inquiries or complaints from customers or members of the business community. Ability to write reports and business correspondence conform to prescribed style and format, relate well with others and quickly create a working rapport. Have the ability to present information to management, employees, and customers.

EDUCATION and/or EXPERIENCE:

Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/ or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a climate-controlled office setting where the noise level is usually moderate.

WORK HABITS:

Include regular attendance, teamwork, initiative, dependability, and promptness.

DISCLAIMER:

This job description is not employment agreement or contract. Management has the exclusive right to alter this job description at any time.

MEMBER FDIC/EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/DRUG FREE WORKPLACE

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Qualifications:

Education: Associates Degree or technical Diploma in a Computer Science or Engineering specialty.

Experience: General computer knowledge coupled with a background in networking and IP device management. Detailed knowledge of Windows features and functions related to Active Directory domain membership is important. Experience with Citrix and thin-client computing is a plus.

Licensure: N/A

Registration: N/A

Certification: Preferred but not required: A+, N+, MCP, MCSE or any IT Security cert.

Job Description:

The Technology Support Specialist has a mix of responsibilities:

• Field service for locations in southwest central, and northeast Florida locations, with a few others in Minnesota and New Mexico. Most of the field service is performed with remote access tools and telephone support from the Sarasota corporate office so travel is generally 20% or less.
• User account management for Active Directory and several corporate applications, adding and maintaining user accounts according to documented protocols.
• Review of systems and records extracts from various sources to identify trends, manage user access privileges, track inventory, and other projects as assigned.
• End-user application support for retail apps like MS Office Excel or Word, Abode Acrobat and the various browsers used by the company

The role of Technology Support Specialist ensures timely resolution of support requests and clearly communicates with other IT team members to report on new issues and pick up new assignments. Job functions include:

• Onsite technical support when remote support is not able to resolve an issue.
• Installation and support for OS and apps for PCs, laptops and mobile devices.
• Installation and support for printers, scanners and associated applications.
• Problem-solving user issues with hardware and various company applications.
• Protection of Path Medical's confidential information by making sure protected health information is secured at all times, per HIPAA regulations.
• Adherence to company policies and procedures.
• Performing other duties as assigned.

This role is a representative of company administration when interacting with clinics so a high level of professionalism and customer service is a key skill for this position.

Occupational Exposure:

• Low possibility of incidental exposure to blood borne pathogens or chemical hazards
• Low possibility of radiation hazard when working with X-Ray computer equipment
• Direct patient contact is not a job requirement, however work is occasionally performed in clinical areas inside medical offices.

Mental Demands:

Requires:

• Patience, resourcefulness and an ability to solve complex problems
• Frequent judgment calls and situational awareness, in response to technical priorities, actual events or drills.
• English language skills adequate for high-level written, interpersonal, and telephone communication; other language skills are a plus but not required.
• Driving between offices in sometimes dense traffic, with mileage and tolls fully reimbursed.
• Mental agility to gracefully accommodate changing priorities and competing calls for support.

Physical Demands:

Requires the ability to:

• Move quickly in response to assignments
• Sit and stand for long periods
• Reach overhead and underdesk regularly
• Lift up to 40 lbs. occasionally and up to 10 lbs. frequently

Communication:

• Communicates effectively and professionally with fellow employees regarding issues
• Documents effectively in ticketing systems, following issues to resolution.
• Assists in sharing information to ensure successful completion of assigned projects.
• Openly suggests and discusses issues, concerns, ideas or solutions that may improve operations or add efficiency.

Important Notes:

1. Travel will only be a couple times a month at most. Majority of the times only to Miami, FL office. Few times between Miami to West Palm Beach, FL. Will be about 80% remote, from time to time will need to travel to customer sites which could be anywhere from south Miami to West Palm
2. Mileage / Gas will be reimbursed and they need to have their own vehicle.

Job Description:

• Looking for a jack of all trades in technical support, there are really no super specific technologies they need to know, just need to be seasoned in help desk
• Cisco, Windows, Client would be good to have
• They will be working closely with an account exec that is not super technical but knows the business side really well
• Must be bilingual (English/Spanish)
• Supporting all kinds of different customers from banks to logistics companies etc
• Will be about 80% remote, from time to time will need to travel to customer sites which could be anywhere from south Miami to West Palm
• Full time role
• Salary is flexible, open to seeing different levels as long as they are under 100k salary

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

Summary

The Technical Support Level 2 is responsible for maintaining a high degree of end user support for customers and ensuring outgoing products meet quality standards. This person will also provide initial phone and email contact support for customers, create tickets in the system and perform quality control and testing of customer equipment prior to shipment.

Essential Duties and Accountabilities

Technical Support Level 2

1. Configures, installs and troubleshoots PC systems and peripherals.

2. Configures, installs and troubleshoots Switches and Routers

3. General knowledge of network and cybersecurity

4. Provides helpdesk and technical support for customers online, via email and over the phone.

5. Provides training, repairs and preventative maintenance.

6. Maintains a high degree of end user support ensuring equipment, software, communications and training is sufficient for all end user needs.

7. Configures and tests customer purchased equipment before shipment.

8. Creates and manages tickets on the helpdesk system.

9. Assists the Manager with network and communication projects.

10. Develops strong understanding of company products sold, equipment, requirements and objectives to ensure customers are provided with high quality support and satisfaction.

11. Adheres to internal procedures and suggests improvements if needed.

12. Provides weekend/afterhours emergency coverage when needed and scheduled.

13. Maintains and projects professionalism when speaking/interacting with customers.

14. Responsible for working according to the company's safety and quality standards.

15. Maintains a safe and clean work area.

16. Performs other related duties as required and assigned.

17. Maintains hardware and software inventory.

18. Maintains help desk application to develop support activity database.

19. Develops strong understanding of company operations, requirements and objectives to ensure all IT operations support the corporate objectives.

20. Trains and assist IT support specialists.

21. Receives and resolves help desk tickets that Technical Support Level 1 employees cannot resolve.

22. Adheres to internal IT Procedures and suggests improvements if needed.

Qualifications

Technical Support Level 2

• Bachelors of Science in Information Technology (BS) or its equivalent formal training.

Physical Demands and Working Conditions

• Requires sitting for a prolonged period of time.
• Requires dexterity and coordination to handle files and paper.
• Requires climbing on ladders when needed to accomplish tasks.
• Requires occasional lifting of files, stacks of paper, reference and other materials up to 25 lbs.
• Requires minimum reaching for items above and below desk level.
• Moving from place to place within the building to accomplish tasks.
• Requires strength, coordination and vision to use keyboard and video display terminal for prolonged periods.
• Requires traveling when needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.