88 Technical Support jobs in North Miami

Description
Summary: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities: - Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. - Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. - Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. - Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. - Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units. - Assist with projects such hardware or software upgrades, office moves and special events. - Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. - Document and maintain user request and incident records in IT Service Management System. - Perform other duties as required. Qualifications: To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Education and/or Experience: Required: - Bachelor's degree or equivalent work experience - A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: o Experience supporting Windows-based computers, including Microsoft Windows 10 o Experience supporting VoIP Telephony solutions o Experience with enterprise imaging solutions for Windows-based computers o Experience supporting Smartphones, e.g., iPhone, Android o Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix Preferred: - Law Firm or Professional Services experience - A+, ITIL and Microsoft Office Application certifications - Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM Other Skills and Abilities: The following will also be required of the successful candidate: - Strong organizational skills - Strong attention to detail - Good judgment - Strong interpersonal communication skills - Strong analytical and problem-solving skills - Able to work harmoniously and effectively with others - Able to preserve confidentiality and exercise discretion - Able to work under pressure - Able to manage multiple projects with competing deadlines and priorities
Skills
hardware, Windows 11, Office 365, laptops, printers, mobile devices, MDM, conference rooms, legal experience, iManage, Intune, Blackberry Work
Top Skills Details
hardware,Windows 11,Office 365,laptops,printers,mobile devices,MDM,conference rooms
Additional Skills & Qualifications
Candidates must have excellent customer service and client interfacing skills. A Bachelor's Degree is a plus.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $33.00 - $37.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Miami,FL.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our client is seeking an experienced and empathetic Lead Customer Service & Technical Support Specialist to join our fully remote support team. In this critical role, you will be the primary point of contact for our customers, providing exceptional service and resolving complex technical issues with efficiency and professionalism. You will manage inbound customer inquiries across various channels, including phone, email, and chat, ensuring timely and accurate resolutions. This position requires a deep understanding of our products/services and the ability to troubleshoot technical problems effectively.

As a remote employee, you will leverage advanced support tools and collaborate closely with internal teams (e.g., engineering, product) to escalate and resolve issues. You will also be responsible for training and mentoring junior support agents, developing knowledge base articles, and identifying trends to improve customer experience and product functionality. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a passion for helping others. A strong technical aptitude and problem-solving capability are essential. This is an excellent opportunity to lead a dedicated support function and make a direct impact on customer satisfaction in a fully remote capacity.

Key Responsibilities:

• Provide Tier 2/3 technical support and exceptional customer service to clients via phone, email, and chat.
• Diagnose and resolve complex technical issues related to software, hardware, or services.
• Guide customers through troubleshooting steps and product usage.
• Escalate unresolved issues to appropriate internal departments (e.g., engineering, product development) and follow up to ensure resolution.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Train and mentor new and existing customer support representatives.
• Monitor customer feedback and identify areas for service improvement.
• Contribute to the development and implementation of support processes and policies.
• Ensure all customer interactions are logged accurately and efficiently in the CRM system.
• Act as a product expert and advocate for customer needs within the organization.

Qualifications:

• Associate's or Bachelor's degree in a technical field or equivalent work experience.
• 5+ years of experience in customer service and technical support, with a focus on IT or software products.
• Proven ability to diagnose and resolve complex technical issues.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and critical-thinking abilities.
• Experience with CRM systems and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote environment.
• Patience, empathy, and a customer-centric attitude.
• Experience leading or mentoring a support team is a plus.

Join our collaborative and supportive remote team and help us deliver outstanding customer experiences.

Our client is seeking a highly skilled Senior Technical Support Engineer to join their team in Miami, Florida, US . This hybrid role is crucial for providing advanced technical assistance to our diverse customer base, resolving complex issues, and contributing to the continuous improvement of our support processes and product offerings. You will be a primary point of contact for escalated technical challenges, leveraging your in-depth product knowledge and troubleshooting expertise to ensure customer satisfaction and retention. The ideal candidate will have a strong background in technical support, excellent communication skills, and a passion for problem-solving.

Key Responsibilities:

• Provide expert-level technical support and troubleshooting for our product suite via phone, email, and chat.
• Diagnose and resolve complex technical issues, escalating to engineering teams when necessary, and ensuring timely resolution.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Analyze support trends and provide feedback to product development and engineering teams for product improvements.
• Train and mentor junior support engineers, sharing expertise and best practices.
• Proactively identify opportunities to improve customer experience and support efficiency.
• Participate in on-call rotation to provide 24/7 support coverage as needed.
• Collaborate with sales and account management teams to ensure customer success.
• Contribute to the development and refinement of support tools and processes.
• Stay current with product updates, industry trends, and emerging technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Minimum of 5-7 years of experience in technical support, helpdesk operations, or a similar customer-facing IT role.
• Proven expertise in troubleshooting complex hardware and software issues.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
• Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering high-quality support.
• Experience in a specific relevant industry (e.g., SaaS, cybersecurity, hardware) is a plus.

This role offers a competitive salary, performance bonuses, and a comprehensive benefits package, along with the flexibility of a hybrid work arrangement.

Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their expanding software support team. This role is vital in ensuring our users receive timely and effective assistance with our suite of innovative software products. You will be responsible for diagnosing and resolving complex technical issues, providing guidance on product functionality, and escalating issues when necessary. The ideal candidate possesses a deep understanding of software applications, excellent troubleshooting skills, and a passion for delivering exceptional customer service. This role requires strong analytical abilities to identify root causes of technical problems and implement efficient solutions. You will be interacting with users through various channels, including phone, email, and chat, requiring outstanding written and verbal communication skills. A proactive approach to problem-solving and the ability to manage multiple support requests simultaneously are key. This is a fully remote position, offering flexibility and the opportunity to work from anywhere. You will play a crucial role in customer satisfaction and retention by providing expert support and valuable feedback to our product development teams. Your responsibilities will include:

• Providing comprehensive technical support for our software products.
• Troubleshooting and diagnosing software issues, including bugs, performance problems, and user errors.
• Guiding users through product features, functionalities, and best practices.
• Documenting customer issues and resolutions in our ticketing system.
• Escalating complex or unresolved issues to senior support staff or engineering teams.
• Contributing to the creation and maintenance of our knowledge base and FAQ sections.
• Identifying recurring issues and providing feedback for product improvement.
• Managing customer inquiries and ensuring timely follow-up.
• Maintaining a high level of customer satisfaction through professional and efficient service.
• Staying up-to-date with product updates and new releases.

A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, or equivalent practical experience. A minimum of 2 years of experience in technical support, preferably for software products, is required. Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. Strong understanding of operating systems (Windows, macOS) and common software applications is necessary. Excellent problem-solving, analytical, and diagnostic skills are a must. Exceptional verbal and written communication skills are paramount. The ability to explain technical concepts clearly to non-technical users is critical. This role is fully remote, allowing you to work from your home office within the **Miami, Florida, US** area or remotely elsewhere. If you are a dedicated technical support professional passionate about software and customer success, we encourage you to apply.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their growing IT support team in **Miami, Florida, US**. This role involves providing advanced technical assistance to end-users, troubleshooting complex hardware and software issues, and contributing to the improvement of IT support processes. The ideal candidate possesses a deep understanding of various operating systems, network protocols, and common business applications, along with exceptional problem-solving and communication skills. You will be responsible for diagnosing and resolving escalated technical issues, documenting solutions, and mentoring junior support staff. This is a demanding role for an individual passionate about delivering excellent customer service and ensuring seamless IT operations. Responsibilities include:

• Providing Tier 2 and Tier 3 technical support to end-users via phone, email, and remote desktop tools.
• Diagnosing and resolving complex hardware, software, and network-related issues.
• Troubleshooting and supporting desktop operating systems (Windows, macOS) and business applications (e.g., Microsoft Office Suite, CRM, ERP).
• Managing user accounts, permissions, and access controls.
• Installing, configuring, and upgrading hardware and software.
• Documenting all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Creating and maintaining technical knowledge base articles and user guides.
• Escalating unresolved issues to appropriate IT teams or vendors.
• Mentoring and providing guidance to junior technical support staff.
• Participating in IT projects, such as system upgrades and deployments.
• Identifying recurring technical problems and recommending proactive solutions or process improvements.
• Ensuring adherence to IT security policies and procedures.
• Providing excellent customer service and maintaining a high level of user satisfaction.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• In-depth knowledge of Windows and macOS operating systems.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory and Office 365 administration.
• Proficiency in troubleshooting hardware and software issues.
• Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to explain technical concepts clearly to non-technical users.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus.

This hybrid role offers a competitive salary, excellent benefits, and opportunities for career growth. Join our dedicated IT team in **Miami, Florida, US**.

Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their global support team, based in Miami, Florida, US . This role is crucial in providing advanced technical assistance to customers, troubleshooting complex issues, and ensuring customer satisfaction with our innovative software products. You will act as a point of escalation for challenging technical problems, collaborating with engineering and product management teams to resolve bugs and enhance product functionality. The ideal candidate possesses deep technical expertise in our software stack, exceptional problem-solving abilities, and outstanding communication skills, with a passion for helping customers succeed. This hybrid role allows for a balance of in-office collaboration and remote flexibility.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and remote access tools.
• Troubleshoot, diagnose, and resolve complex technical issues related to software applications.
• Act as an escalation point for Tier 1 and Tier 2 support teams.
• Document all customer interactions, technical issues, and resolutions in the support ticketing system.
• Collaborate with Engineering and Product Management teams to identify and resolve product bugs and enhance features.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Conduct root cause analysis for recurring technical problems and recommend solutions.
• Assist in training junior support staff on technical issues and product knowledge.
• Proactively identify opportunities to improve customer support processes and tools.
• Contribute to the development of best practices for technical support.
• Participate in product testing and provide feedback from a customer support perspective.
• Build strong relationships with key customer accounts, ensuring their technical needs are met.
• Stay up-to-date with product releases and new technologies.
• Mentor and guide less experienced support engineers.
• Analyze support trends to identify potential product improvements or training needs.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5-7 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
• Proven expertise in troubleshooting complex software applications and systems.
• Strong understanding of operating systems (Windows, Linux, macOS), networking concepts, and databases.
• Experience with scripting languages (e.g., Python, Bash) is a strong plus.
• Excellent analytical, problem-solving, and diagnostic skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with CRM or support ticketing systems (e.g., Salesforce, Zendesk).
• Customer-centric mindset with a passion for resolving issues.
• Ability to work independently and as part of a collaborative team.
• Experience with cloud platforms (AWS, Azure, GCP) is desirable.
• Prior experience in SaaS support is highly preferred.

This is an exciting opportunity to be at the forefront of customer success and technical problem-solving.

Our client is seeking an experienced and motivated Technical Support Team Lead to manage and mentor a team of dedicated support specialists. This role, located in Miami, Florida, US , will be crucial in ensuring the delivery of exceptional technical assistance to our client's user base. The Team Lead will be responsible for overseeing daily operations of the technical support department, including ticket management, escalation procedures, and ensuring timely resolution of customer issues. You will play a key role in training and developing support staff, setting performance goals, and conducting regular performance reviews. This position requires a strong understanding of common IT infrastructure, software troubleshooting, and customer service best practices. You will also be involved in developing and refining support documentation, knowledge base articles, and standard operating procedures to improve efficiency and customer satisfaction. The ideal candidate will possess excellent leadership qualities, strong communication skills, and the ability to motivate a team to achieve high performance standards. Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow) is essential. You will also be expected to analyze support trends, identify areas for improvement, and collaborate with other departments to address recurring issues. This is a fantastic opportunity for an experienced technical support professional to step into a leadership role and make a significant impact on the customer experience.

Key Responsibilities:

• Lead, mentor, and manage a team of technical support specialists.
• Oversee daily operations of the technical support function, ensuring efficient ticket resolution.
• Handle escalated customer issues and provide advanced troubleshooting support.
• Develop and deliver training programs for support staff.
• Set performance metrics and conduct regular performance evaluations for the team.
• Create and maintain comprehensive knowledge base articles and support documentation.
• Analyze support ticket data to identify trends and areas for improvement.
• Collaborate with engineering and product teams to resolve complex technical issues.
• Ensure high levels of customer satisfaction through effective issue resolution and communication.
• Manage team schedules and ensure adequate coverage.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in technical support, with at least 1 year in a team lead or supervisory role.
• Proven experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to motivate and guide a team effectively.
• Experience in developing support documentation and training materials.

Our client, a dynamic and growing technology firm, is looking for an experienced Senior Technical Support Specialist to provide exceptional assistance to their diverse customer base. This role requires a deep understanding of complex software applications and hardware, coupled with outstanding problem-solving and communication skills. You will be instrumental in resolving intricate technical issues, guiding users, and contributing to the continuous improvement of our support processes. While this role offers a hybrid work arrangement, involving some time in our **Miami, Florida, US** office, significant collaboration will occur remotely.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat, diagnosing and resolving complex software and hardware issues.
• Investigate, troubleshoot, and escalate issues as needed, ensuring timely and satisfactory resolution.
• Document all support interactions, technical issues, and resolutions accurately in the CRM system.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff on technical procedures and best practices.
• Collaborate with engineering and product teams to identify bugs, suggest product improvements, and provide user feedback.
• Monitor system performance and proactively identify potential issues.
• Assist with user onboarding and provide guidance on product best practices.
• Participate in on-call rotation to provide 24/7 support when required.
• Stay up-to-date with product updates, new features, and industry trends.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support role, preferably with SaaS products or complex software systems.
• Proven ability to troubleshoot and resolve advanced technical issues across various platforms (Windows, macOS, Linux).
• Strong understanding of networking concepts, databases, and cloud technologies.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and as part of a collaborative team.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Experience in creating technical documentation and training materials.
• Adaptability to a hybrid work environment, balancing remote and in-office responsibilities effectively.

This is an excellent opportunity for a seasoned support professional to make a significant impact in a fast-paced environment.

Our client is seeking a seasoned Senior Technical Support Engineer to provide exceptional assistance and problem resolution for their diverse customer base in Miami, Florida, US . This role is vital for maintaining high levels of customer satisfaction and ensuring the smooth operation of our client's technological solutions. The Senior Technical Support Engineer will handle escalated technical issues, diagnose complex software and hardware problems, and provide timely and effective solutions. Responsibilities include documenting support processes, creating knowledge base articles, and collaborating with development and product teams to identify and resolve recurring issues. You will also play a key role in training and mentoring junior support staff, sharing your expertise and best practices. The ideal candidate possesses a deep understanding of IT infrastructure, network protocols, operating systems, and relevant software applications. Excellent communication skills, both written and verbal, are essential, as is the ability to explain technical concepts clearly to non-technical users. This position requires strong analytical and problem-solving skills, a patient demeanor, and a commitment to customer service excellence. The hybrid work arrangement offers a balance between in-office collaboration and the flexibility to work remotely. We are looking for a proactive and resourceful individual who can manage multiple support requests efficiently and contribute to the continuous improvement of our client's support services. Your dedication to resolving customer challenges will be highly valued in this critical role.