15 Technical Support jobs in Omaha
Customer Technical Support I
Posted 2 days ago
Job Viewed
Job Description
Company Description:
InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.
From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Position Summary:
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
*This is a remote position.
Job Responsibilities:
-
Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
-
Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
-
Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.
-
Provide functional support with project estimates and budget controls.
-
Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.
-
Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
-
Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
-
Ability to adhere to customer SLA's and escalate as needed.
-
Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.
Requirements:
-
At least one year of prior software application support and troubleshooting experience required
-
Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred
-
Experience using Bluebeam and Adobe preferred
-
Understanding and application of API integrations preferred
-
Bug tracking experience required, Azure DevOps preferred
-
Case tracking experience required, Service Now preferred
-
Customer communication via phone and/or video required
-
SaaS trouble shooting experience is ideal
-
Deductive logic, complex problem solving and excellent trouble shooting skills
-
Self-directed, able to prioritize and effectively handle many incidents at a time
-
Exceptional customer service, organizational, and time management skills
-
Excellent written and verbal communication skills
-
A positive, willing and able attitude
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight #LI-Remote
Technical Support Analyst
Posted 3 days ago
Job Viewed
Job Description
Are you a problem-solver with a passion for tech and a knack for delivering top-notch support? We're looking for a Technical Support Analyst to be the go-to expert for second-tier desktop and network support. This role is perfect for someone who enjoys tackling complex issues, and values collaboration.
What You'll Do
As a key member of our IT team, you'll:
Diagnose and resolve complex PC, laptop, server, email, VPN, and network issues-on-site and remotely.
Manage user accounts, groups, and directories with a security-first mindset.
Handle Microsoft Exchange administration and support Office 365 users.
Recommend and implement system upgrades to improve performance and efficiency.
Partner with IT Purchasing to meet hardware/software needs.
Serve as a liaison with Network Services to troubleshoot and resolve technical challenges.
Stay in sync with leadership about potential issues and solutions.
Travel as needed to company facilities to provide direct technical support.
Rotate on-call once per month for one week.
Report in-office starting at 7:00am daily with some flexibility.
What You Bring
3-5 years of hands-on technical support experience.
Deep knowledge of Windows 10 and 11 in a business environment.
Proficiency with Microsoft Office 365 and Active Directory.
Excellent communication and customer service skills.
A self-starter mentality with the ability to manage multiple priorities.
Associate's or Bachelor's degree in IT (or equivalent experience preferred).
Willingness to travel overnight when needed.
You're a Great Fit If You
Love solving tough technical problems.
Communicate clearly and confidently-verbally and in writing.
Are proactive, organized, and can work independently or with a team.
Understand business systems and know how IT fits into the big picture.
Why Join Us?
Work with a collaborative and supportive IT team.
Take ownership of meaningful projects.
Travel to different facilities and grow your tech exposure.
Who We Are
At Ag Processing Inc (AGP) , we're more than just a global leader in soybean processing-we're a farmer-owned cooperative with a mission . Every day, we work to transform soybeans, grains, and related products into essential resources for animal feed, food, fuel, and beyond. With a proud history of innovation and growth, AGP has become the largest soybean processing cooperative in the world -and we're just getting started.
Our people are the driving force behind everything we do. That's why we invest in your future with competitive pay, growth opportunities, and one of the most robust benefits packages in the industry , including:
100% Employer-Funded Pension Plan - We're thinking long-term, just like you.
401(k) Retirement Plan - Choose between Roth or Traditional with a generous company match .
Comprehensive Health Coverage - Medical, dental, and vision insurance for you and your family. Coverage starts the same day you do - no waiting period!
Tax-Advantaged Accounts - Health Savings Account (HSA), plus medical and dependent care FSAs.
Peace of Mind - Long-term and short-term disability insurance, plus company-paid life insurance.
Paid Time Off - Enjoy vacation days and paid holidays to recharge and spend time where it matters most.
Join AGP and become part of a purpose-driven team that's shaping the future of agriculture-powered by people, innovation, and community.
Ag Processing Inc is an Equal Opportunity Employer and participates in E-Verify.
Technical Support Engineer II
Posted 17 days ago
Job Viewed
Job Description
Duration: 4 months
Work Location: Papillion, NE - Fully Onsite
Work Schedule: Normal Central Time Business Hours, Monday - Friday
Project Overview:
The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. This includes inspection, testing, and repair of critical components to ensure cutting edge Data Center hardware is reliable and maintained in the Data Center environment.
Overall Responsibilities:
This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.
Assist the site leadership in efforts to reduce damage at each DC. This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts.
Assist in execution of the damaged parts process at the datacenter. This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.
Identify and escalate issues affecting part damage.
Excursion Support - Provide support of key field campaigns and failure investigations.
Top Daily Responsibilities:
Perform DIMM Testing to complete diagnostic test and Post Package Repair (PPR)
Perform Special Damage Inspections/Repairs of Critical Parts
Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards. ~100 boards per week
Perform damage verification inspection for parts reported damaged by other onsite personnel. This is needed to insure parts are truly damaged. This inspection would involve up to 100 parts per week
Repair of Damaged Parts
Cleaning of thermal Paste for CPUs
Straightening bent connectors
Replace missing parts - CPU carrier frames, dust covers etc.
Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center
Mandatory Skills/Qualifications:
Education: Bachelor's Degree or equivalent experience in technical field
3+ years experience in technical field
General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)
1st Level Failure Analysis (FA) ability for electronic parts
Familiarity with typical mechanical defects of electronic components and hardware
Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components
Familiarity with simple inspection equipment such as stereo microscopes and ring lights
Ability to use a PC to record / report data
Ability to write process instructions/ SOPs
People Skills to work with and influence others
Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)
Non-Essential Skills/Qualifications:
Quality Assurance background in the electronics industry
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Skill/Experience/Education
Mandatory
- Education: Bachelor's Degree or equivalent experience in technical field
- 3+ years experience in technical field
- General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)
- 1st Level Failure Analysis (FA) ability for electronic parts
- Familiarity with typical mechanical defects of electronic components and hardware
- Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components
- Familiarity with simple inspection equipment such as stereo microscopes and ring lights
- Ability to use a PC to record / report data
- Ability to write process instructions/ SOPs
- People Skills to work with and influence others
- Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)
Desired
- Quality Assurance background in the electronics industry
- Background in troubleshooting / repair of server / storage and networking products
- Knowledge of spreadsheets and databases
Pay Range: $45+ per hour
Compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
#LI-AP3
Technical Support Engineer III
Posted 18 days ago
Job Viewed
Job Description
Role Title (Moma Title): Technical Support Engineer
Duration: 4 months
Work Location: Council Bluffs, IA - Fully Onsite
Work Schedule: Normal Central Time Business Hours, Monday - Friday
Project Overview:
The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. The role involves reviewing issues submitted by Data Center teams, triaging, and solving where possible.
Overall Responsibilities:
This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.
Mandatory Skills/Qualifications:
Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
Experience in data analysis and visualization using SQL, JMP, or Python+
People skills to work with and influence others
Non-Essential Skills/Qualifications:
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Experience working in a hardware development (R&D) lab environment
Experience working in a data center environment
Skill/Experience/Education
Mandatory
- Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
- 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
- Experience in data analysis and visualization using SQL, JMP, or Python+
- People skills to work with and influence others
Desired
- Background in troubleshooting / repair of server / storage and networking products
- Knowledge of spreadsheets and databases
- Experience working in a hardware development (R&D) lab environment
- Experience working in a data center environment
Pay Range: $45+/ hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
#LI-AP3
Technical Support Engineer II
Posted 18 days ago
Job Viewed
Job Description
The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. This includes inspection, testing, and repair of critical components to ensure cutting edge Data Center hardware is reliable and maintained in the Data Center environment.
Overall Responsibilities:
This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.
Assist the site leadership in efforts to reduce damage at each DC. This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts.
Assist in execution of the damaged parts process at the datacenter. This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.
Identify and escalate issues affecting part damage.
Excursion Support - Provide support of key field campaigns and failure investigations.
Top Daily Responsibilities:
Perform DIMM Testing to complete diagnostic test and Post Package Repair (PPR)
Perform Special Damage Inspections/Repairs of Critical Parts
Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards. ~100 boards per week
Perform damage verification inspection for parts reported damaged by other onsite personnel. This is needed to insure parts are truly damaged. This inspection would involve up to 100 parts per week
Repair of Damaged Parts
Cleaning of thermal Paste for CPUs
Straightening bent connectors
Replace missing parts - CPU carrier frames, dust covers etc.
Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center
Mandatory Skills/Qualifications :
Education: Bachelor's Degree or equivalent experience in technical field
3+ years experience in technical field
General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)
1st Level Failure Analysis (FA) ability for electronic parts
Familiarity with typical mechanical defects of electronic components and hardware
Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components
Familiarity with simple inspection equipment such as stereo microscopes and ring lights
Ability to use a PC to record / report data
Ability to write process instructions/ SOPs
People Skills to work with and influence others
Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)
Non-Essential Skills/Qualifications:
Quality Assurance background in the electronics industry
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Education: Bachelor's Degree or equivalent experience in technical field
Quality Assurance background in the electronics industry - Background in troubleshooting / repair of server / storage and networking products - Knowledge of spreadsheets and databases
Duration: 4 months
Work Location: Papillion, NE - Fully Onsite
Work Schedule: Normal Pacific Time Business Hours, Monday - Friday
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Technical Support Engineer II
Posted today
Job Viewed
Job Description
Duration: 4 months
Work Location: Papillion, NE - Fully Onsite
Work Schedule: Normal Central Time Business Hours, Monday - Friday
Project Overview:
The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. This includes inspection, testing, and repair of critical components to ensure cutting edge Data Center hardware is reliable and maintained in the Data Center environment.
Overall Responsibilities:
This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.
Assist the site leadership in efforts to reduce damage at each DC. This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts.
Assist in execution of the damaged parts process at the datacenter. This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.
Identify and escalate issues affecting part damage.
Excursion Support - Provide support of key field campaigns and failure investigations.
Top Daily Responsibilities:
Perform DIMM Testing to complete diagnostic test and Post Package Repair (PPR)
Perform Special Damage Inspections/Repairs of Critical Parts
Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards. ~100 boards per week
Perform damage verification inspection for parts reported damaged by other onsite personnel. This is needed to insure parts are truly damaged. This inspection would involve up to 100 parts per week
Repair of Damaged Parts
Cleaning of thermal Paste for CPUs
Straightening bent connectors
Replace missing parts - CPU carrier frames, dust covers etc.
Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center
Mandatory Skills/Qualifications:
Education: Bachelor's Degree or equivalent experience in technical field
3+ years experience in technical field
General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)
1st Level Failure Analysis (FA) ability for electronic parts
Familiarity with typical mechanical defects of electronic components and hardware
Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components
Familiarity with simple inspection equipment such as stereo microscopes and ring lights
Ability to use a PC to record / report data
Ability to write process instructions/ SOPs
People Skills to work with and influence others
Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)
Non-Essential Skills/Qualifications:
Quality Assurance background in the electronics industry
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Skill/Experience/Education
Mandatory
- Education: Bachelor's Degree or equivalent experience in technical field
- 3+ years experience in technical field
- General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)
- 1st Level Failure Analysis (FA) ability for electronic parts
- Familiarity with typical mechanical defects of electronic components and hardware
- Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components
- Familiarity with simple inspection equipment such as stereo microscopes and ring lights
- Ability to use a PC to record / report data
- Ability to write process instructions/ SOPs
- People Skills to work with and influence others
- Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)
Desired
- Quality Assurance background in the electronics industry
- Background in troubleshooting / repair of server / storage and networking products
- Knowledge of spreadsheets and databases
Pay Range: $45+ per hour
Compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
#LI-AP3
Product Solutions Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Job Overview: Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Join Marvin's dynamic Customer Support Group as a Product Solutions Technical Support Specialist. In this role, you'll build in-depth knowledge of Marvin Product Collections, ensuring our dealers and distributors receive the highest quality assistance.
As a key member of our team, you'll respond to inquiries regarding technical information, pricing, structural requirements, product limitations, and CAD drawings for Marvin Product Collections. This role provides a great opportunity for future growth into an architectural support position.
Responsibilities:
- Provide clear, precise, and informative answers to customer inquiries about the technical specifications and capabilities of our products.
- Efficiently manage incoming inquiries, utilizing available resources and collaborating with product experts to resolve issues promptly.
- Offer product pricing, structural analysis, AutoCAD drawings, and specialized calculations to meet customer needs.
- Engage in cross-functional teamwork to align product options with manufacturing capabilities.
- Foster and maintain relationships with channel partners and trade professionals to ensure ongoing satisfaction.
Compensation: $21.00 to $5.00 per hour.
Qualifications:
- Strong computer skills with proficiency in AutoCAD and MS Office applications.
- Solid understanding of drafting concepts and familiarity with the construction industry.
- Exceptional customer service skills, self-motivated, with a proven ability to manage priorities and timelines effectively.
- 2-4 years of relevant education or equivalent experience.
- A willingness to learn Marvin products, systems, and processes quickly.
- Basic mathematical skills are required.
- Availability to work Monday through Friday, 8:00 am to 5:00 pm.
Location: This position is located in Warroad, MN. Relocation assistance is available if needed.
Why Marvin? Become part of a family-owned, leading window and door company that prioritizes innovative design and manufacturing. With over a century dedicated to quality, Marvin has been recognized as a Top Large Employer by Forbes Magazine for two consecutive years.
We value the wellbeing of our team members, offering a comprehensive range of benefits, including health insurance, paid holidays, parental leave, 401(k) match, and unique offerings like a 300 annual wellbeing account, a paid day off for fun, annual profit sharing, organized volunteer opportunities, and financial support during hardships.
Join our community of over 8,000 team members and apply today to enjoy these benefits and much more!
Be The First To Know
About the latest Technical support Jobs in Omaha !
Technical Support Specialist - Swing Shift
Posted 3 days ago
Job Viewed
Job Description
Posting Type
Remote
Job Overview
The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support.
The working hours are a fixed 9-hour Monday-Friday shift from 11am-8pm Central US Time with a 1-hour meal break for a minimum of 12 months, and this shift offers a compensation differential.
Job Description and Requirements
Your Role in Action: Technical Skills/Responsibilities
Use SQL applications and tools to run basic SQL queries
Respond to client questions, problems, and work requests on a daily basis
Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
Partner with senior level team members as needed to troubleshoot and resolve customer incidents
Have or develop the experience to capably perform the Technical Support Specialist position responsibilities
Policy and Procedure Skills
Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
Monitor assigned open tickets, contact customers, and update tickets on a timely basis
Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff
Complete all daily tasks and projects
Track time daily
Expectations of the Role
Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management
Able to work the 11am-8pm CST for a minimum of 12 months
Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding
Provide excellent customer service using the communication methods designated by Relativity
Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
Meet identified goals regarding customer service tech support metrics
Commitment to and consistent demonstration of core company values
Your Skills
Customer support experience
Client-focused and ability to understand expectations
Direct experience supporting clients as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience
Travel 10% of the time
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$54,000 and $80,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Technical Support Expert - Guest Services
Posted 4 days ago
Job Viewed
Job Description
Start Date: 8/11/2025 - Training is 12 weeks on-site in the Omaha, NE office. There is no PTO allowed during training.
Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office 2 days a week, post training.
Hourly Rate: $25 per hour
*We do require open availability for this position, assigned schedules could range from Monday - Sunday (6am - 1am CST.)
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready * to make a change?
As a Customer Care Expert - Guest Services, you engage directly with our Toast customers to drive specialty support with measured success based on productivity and customer satisfaction Key Performance Indicators (KPIs). You will respond to and resolve complex and nuanced inquiries on Toast products and services, and take ownership of the customer experience. You are able to apply principles and methodologies, such as empathy, good judgment, and a consultative approach, to customer interactions. As a pivotal stakeholder, you partner with leadership and cross-functional teams across the company. To thrive as a Customer Care Expert at Toast, you are a customer champion, thrive in escalated situations, and excel in ambiguous environments!
About this roll* (Responsibilities)
- Deliver a top tier customer experience over the phone through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- Communicate & collaborate effectively with escalated customers; able to use de-escalation techniques to resolve complex customer inquiries and increase customer satisfaction
- Help set up and troubleshoot technology devices for customers
- Collaborate and actively participate with internal team members in meetings and 1:1 training to ensure we are all working together to provide a great customer experience
- Support the business by recommending process improvements to management toward advancing customer programs.
- 2+ years of experience in a role responsible for customer satisfaction or 1+ year working in a customer support role providing technical troubleshooting and solving difficult problems
- Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems
- Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast hardware,
- Strong verbal/ written communication, organizational, and influencing skills
- Success operating independently and navigating competing priorities in a constantly changing environment
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience answering incoming phone calls and ticketing systems
- Experience working in the tech industry or for a SaaS company
- Open to schedules that may include weekends, holidays and nights
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at
*Bread puns encouraged but not required
The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.
Pay Rate
$5- 25 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out:
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact
For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Technical Support Specialist - Graduate Program
Posted 4 days ago
Job Viewed
Job Description
Location: Omaha
Start Date: 09/09/2024
Professional Level: Graduates
Key Area: After Sales
MUST BE ELIGIBLE TO WORK IN THE U.S.
CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields.
Do you have what it takes to work with today's most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!
Your role on our team:
The CLAAS North American Graduate Program is a 12-24 month professional development plan within our NA Service Department. Participants will combine practical work experience with specialized development opportunities in North America and abroad.
Program participants will become familiar with CLAAS products, dealer networks, customer operations, headquarter functions, and business practices. Concurrently, participants will perform duties essential to the assigned service functions such as assisting with the in-field technical support to dealership personnel and directly assists in the on-going development of the dealer's ability to service and support CLAAS products. Successful completion of the North American Graduate Program is preparedness for a professional role as a Territory Technical Representative or Technical Specialist, or other suitable position within North America.
• Provides technical and service support for CLAAS products at the dealer location or customer site, including investigating concerns/ effectively identifying resolutions and assisting in training for dealer service techs, both at dealer locations and at company training locations;
• Regularly prepares and presents detailed technical reports of product performance and reliability issues to management.
• Assists with completion of Product Improvement Programs and Campaigns as requested.
• Schedules dealer and customer visits as dictated and directed by the technical needs of Field Support and Warranty Manager or at the request of the Region Technical Manager(s).
• Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Reports results and variances periodically and propose necessary actions and works closely with the Field Support and Warranty Manager.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrates regular and punctual attendance at the assigned work location.
Note: This position includes extensive travel - during harvest expect 80% - 100% travel; valid driver's license and passport is required
o Extensive stays of 1-3 weeks may be required in support of personnel, training, or dealer regional harvest activities. During these times, 1 to 2 weekends away from home at a time is possible.
Your profile:
• Bachelors' Degree with emphasis in a technically related field or equivalent experience - Agricultural based study, a plus
• Entry Level, 0-3 years' progressive technical experience; 3+ years' experience, preferred.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
• Proficient in the use of diagnostic tools (Elec. and Hyd.), including computer-based tools.
• Proficient computer use in MS Windows and main frame computer systems, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
Full-time Benefits Package Include:
- Premium free health, vision, short-term disability, and long-term disability;
- Competitive rate dental plans;
- Competitive paid time off;
- 401(k) with a generous company match;
- Retirement Readiness Program;
- Company-Paid Life Insurance;
- Flexible Spending Accounts;
- Dependent Care Resources Program;
- Tuition Reimbursement;
- Employee Assistance Program, including mental health;
- Wellness Programs including weight loss, diabetes management, and high blood pressure management;
- Legal & Financial Services;
- Fun & Safe Environment
We look forward to your application.
Your contact from our CLAAS Recruiting Team
Michelle Schefcik
CLAAS of America Inc.
Here you can gain exciting insights into the international working world of our family-owned company:
Instagram | LinkedIn