37 Technical Support jobs in Raleigh

Location:

Remote, United States

Employment Type:

FullTime

Location Type:

Remote

Department

Customer Solutions

Compensation:

$106.2K - $124.7K - Offers Equity

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( .

Overview

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.

What You Will Do:

• Working with customers to resolve a wide range of issues with their Confluent deployments

• Contributing to process development - we're a small team, so we're looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

• Communicating with our Engineering team to provide real-time product feedback from the field

• Improving product documentation and authoring knowledge base articles

• Creating and reviewing product demos and internal tooling

• Working closely with the team behind Apache Kafka!

What You Will Bring:

• Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform

• Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.

• Proficiency in Java or Scala

• Experience in diagnosing, reproducing and resolving customer issues

• Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus

• Desire to make customers successful through direct interaction.

• Two out of these three:

• • Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
• • Operational knowledge of Java applications (stack, jmap, etc.)
• • Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)

Ready to build what's next? Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

• Provide on-site IT support to local user base
• Assist with project(s) and within time and budget
• Manage multiple and changing priorities daily
• Coordinate third party when needed to troubleshoot issues
• Provides exceptional service using skill set, and builds on this skill set
• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and provide support to others in accomplishing their work
• Perform other duties as assigned

• Demonstrate strong customer service attitude and demeanor
• Solid communication skills
• Organized and has efficient time management skills
• Strong attention to detail
• Ability to work interdepartmentally
• Demonstrate strong customer service attitude and demeanor
• Exercise strong critical thinking and problem-solving capabilities
• Proficient in Microsoft O365 Suite, Call Center unity desired
• Desktop and Laptop security encryption for Mac and PC.
• Active Directory Management
• Knowledge and Experience of VOIP
• Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).
• Bachelor's degree in computer science, information systems, or equivalent real-world work experience
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR Requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

Sensus, a Xylem brand, seeks to hire a Technical Support Engineer who will be part of the Technical Services group that provides AMI/AMR software/hardware and technical support for the three main utility markets (electric/gas/water) in North America served by Sensus. This position will perform 1st tier/triage technical support for software/hardware and phone/onsite technical support in water/gas/electric utility markets.

Core Responsibilities:

• Perform software/hardware phone support and on-site support (on as needed basis), on AMR/AMI systems.

• Primary functions include telephone support of these products with a thorough understanding of our commitment to response times, call escalation procedures, and customer satisfaction.

• Participate in the day-to-day operations of handling Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems with the expectancy of a minimum of 8 to 10 support calls a day.

• Resolve the customer's issues via their past experience, their current working knowledge, or by using the knowledge management tool within Salesforce.

• Provide excellent customer to the customers.

• Participation in Xylem Watermark volunteer activities

Required Qualifications:

• Bachelor of Science Degree in Computer Science, network administration or electrical engineering; or equivalent experience is desirable

• 2-4 years of previous experience in a technical support role

• working knowledge or experience with metering software/hardware products and AMR/AMI meter reading technology is an advantage.

• Excellent verbal and communications skills required for phone support of software/hardware products.

• This position requires a self-starter and someone who takes the initiative on issues with minimal supervision.

Additional Information:

• The position requires travel up to 10% of the time for any project support, field support issues, or internal training

• Must be flexible to work the non-standard hours Monday thru Friday and will have a rotating on-call schedule.

NOTE: Xylem does not provide visa sponsorship for this position

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

• Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

• Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

• Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

• Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

• Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

• Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

• Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

• Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

• Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

• Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

• Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

• Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

• Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

• Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

• Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

• Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

• Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

• 15+ years of progressive leadership experience in global customer support or technical services roles.

• Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

• Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

• Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

• Demonstrated success building high-performing, inclusive teams and leading through organizational change

• Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

• Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

• Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

Based out of Raleigh, NC, Technology Associates provides outsourced IT Support & IT Services (Managed Services) for small to mid-sized businesses across North Carolina. We are fanatically focused on being the best at what we do and delivering a level of service that amazes even the most demanding clients.

To the right candidate, we offer:

• Salary commensurate with experience
• Fully remote position (work from anywhere in the United States)
• Paid benefits include health, vision, dental, 401K with up to 5% company match, and optional short-term/long-term disability
• 18 days of paid time off per year in addition to Holidays
• Reimbursement for continued education
• Employee Marketplace
• Profit-sharing

• Conducts appropriate tests and verification to ensure that customer expectations are met
• Performs troubleshooting to isolate, diagnose, and correct abnormal situations and problems
• Provides technical support to clients in the form of answering questions and other assistance
• Ensures all documentation is properly maintained and updated promptly
• Provides timely verbal and written communications with clients, vendors, and staff - Expectation alignment with every interaction!
• Ensures a high level of customer satisfaction by following procedures properly and completely
• Continues to improve technical and customer service skills through continuing education and certifications

• Excellent analytical and problem-solving skills
• Ability to provide a quick resolution to problems and think on your feet.
• Strong verbal and written communication skills
• Must be customer service and detail-oriented
• Self-driven and able to work hard with little to no supervision
• Is punctual and honors commitments.

• Minimum 3 years experience in a closely related position doing technical support and troubleshooting.
• Past history of proven results (the 'go-to guy/gal' who thrives on a challenge!)
• Proven experience with Windows and MacOSX operating systems
• Practical knowledge of TCP/IP, DNS, DHCP, and common protocols
• Practical knowledge of routers/switches / firewalls
• Practical knowledge of O365/M365
• Vendor Management
• Domain / SSL Management
• Azure Cloud
• Printer management / Troubleshooting
• Practical knowledge of Active Directory/Microsoft Entra, & GPO management
• Phone/VOIP Solutions
• Remote Access/VPN
• VMware/Virtual Machine experience/knowledge preferred
• Experience using Connectwise Manage/Automate/Screenconnect is a huge plus!

Piper Companies is seeking a Technical Support Engineer for a technology firm in the Raleigh Durham, North Carolina. The Technical Support Engineer will be responsible for troubleshooting and solving complex technical problems. The average caseload for the Technical Support Engineer would be an average of 3-5 cases per day.

Responsibilities for the Technical Support Engineer include:
• Understand the current technical environment, problem solve, and troubleshoot complex technical issues
• Interact directly with customers to troubleshoot technical issues
• Communicate and escalate complex technical issues
• Collaborate with colleagues to seek out additional training and knowledge transfer

Requirements for the Technical Support Engineer include:
• 2+ years of Windows Server systems administration and technical troubleshooting experience
• Experience with Exchange, One Drive, Office 365, or SQL are a plus
• An interest working directly with customers and working in a support role
• An interest problem solving and resolving complex issues
• Proficient in basic networking
• Strong verbal and written communication skills
• Bachelor's Degree and/or relevant work experience

Compensation of the Technical Support Engineer include:
• $80,000 - $85,000 annually with a full comprehensive benefits
• This job opens for applications on July 11, 2025. Applications for this job will be accepted for at least 30 days from the posting date.
• Must be eligible to work in the United States

Keywords: Technical Support Engineer, Windows, AD, Azure, SQL

#LI-HYBRID

#LI-JA1

Job Description

A software company based near Durham are recruiting for a Technical Support Engineer to join their team. The role will be responsible for providing 1st and 2nd line support, resolution of tickets and service requests within the defined Service Level Agreements, as well as direct involvement in the deployment, configuration and integration of the software.

Responsibilities

• Providing direct Application Support and consulting on the implementation and usage of company software.
• Managing own workloads, ensuring support tickets are in adherence to SLAs.
• Working with the support team to handle service requests: including logging, processing and the assignment of tickets through the Ticketing Portal.
• Responsible for evaluating tickets and escalating into L3 support when necessary; including being able to continue to work or provide insight on that ticket when in L3 or L4 escalation.
• Developing customer relationships and building rapport to enhance the support service.
• Providing expert knowledge of the company's extensive product range to be able to make recommendations and share advice on the implementation and usage of software.
• Managing installations and upgrades as well as configuration of software to integrate with telephony systems and third-party software.
• Analysing system errors and performance data from sources including application logs, system logs, bandwidth utilisation reports and other diagnostic tools to identify technical issues, taking corrective action as necessary.
• Documenting and writing up knowledgebase articles on common incidents, knowledge acquired through training and specialist information on the configuration of software.
• Follow approved procedures for change control and documentation standards.
• Assisting the Technical Support Team Leader on administrative duties and keeping the CRM up to date.
• Assisting the Technical Support Team Leader and taking a lead on the management of application licences across the customer base.
• Ensuring all customer licences are correctly audited and continuity of service is maintained by creating, applying and auditing all application licences.
• Providing internal technical support to the business.
• Aid with the setup and ongoing maintenance and operation of the chosen Ticketing application.

Qualifications

• Excellent troubleshooting and diagnostic skills are essential.
• Hands on intermediate level technical knowledge of both hosted and remotely administered environments and infrastructure on Windows platforms.
• Administration, tuning and querying of Microsoft SQL Server 2005-2012, SSRS and SSIS.
• Troubleshooting of Windows Server Infrastructure and application issues under tied SLAs.
• Basic knowledge of Microsoft Windows Active Directory Infrastructure integration, group permissions and security policies.
• To be able to write SSRS reports and SSIS packages.
• An understanding of LAN/WAN/TCP/IP/Ports and Protocols.
• An understanding of network protocols and in particular VOIPSIP technologies
• An understanding of hosted applications under Microsoft Internet Information Services (IIS), deployment of .NET, SSL certificates and Application Pools.
• Basic SAN and Clustering technologies.
• An understanding of development and its impact with the application supportability.
• An understanding of defect management and release management processes.

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using analytics, engagement, guidance, and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience. What You'll Own You will communicate with customers primarily by email, live chat and outbound phone calls/screen shares (some inbound calls will be necessary) You will be a trusted contact for WalkMe's portfolio of customers to help promote product knowledge and self-sufficiency during "in-the-moment" support interactions You will gain an in-depth knowledge of the WalkMe product and its available features You will engage customers to understand what they are trying to achieve so we can ensure they have the right "how" to achieve it You will learn and retain product knowledge to understand and apply WalkMe's best practices for usage of the product Always think of creative ways that WalkMe can achieve a better overall experience, and share those with our management team What You Need to Succeed 1+ year experience in software support or customer service Beginner to intermediate knowledge of HTML, jQuery, CSS Problem-solving mentality with a customer-first mindset Experience communicating in variety of formats (written, live chat, conference calls, in-person) Comfortable using application logs, browser dev tools, and other tools to investigate issues An ability to quickly understand and articulate new technologies. Ability to work independently, with little direct supervision and as part of a team Excellent analytical and organizational abilities Ability to remain calm, composed and articulate when dealing with tough customer situations Must be able to work weekend, evening hours, and holiday shifts as required What Sets Us Apart At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row! WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more! Join our dynamic team and contribute to the success of our products by providing users with an exceptional experience through WalkMe. If you are passionate about enhancing user experience and have a keen eye for detail, we would love to hear from you. Our job titles may span more than one career level. The starting OTE for this role is between $5,000 and 70,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role. #J-18808-Ljbffr