90 Technical Support jobs in Tempe

Company Description:

InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.

From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.

Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.

InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.

We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Position Summary:

The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.

*This is a remote position.

Job Responsibilities:

• Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.

• Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.

• Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.

• Provide functional support with project estimates and budget controls.

• Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.

• Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.

• Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.

• Ability to adhere to customer SLA's and escalate as needed.

• Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.

Requirements:

• At least one year of prior software application support and troubleshooting experience required

• Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred

• Experience using Bluebeam and Adobe preferred

• Understanding and application of API integrations preferred

• Bug tracking experience required, Azure DevOps preferred

• Case tracking experience required, Service Now preferred

• Customer communication via phone and/or video required

• SaaS trouble shooting experience is ideal

• Deductive logic, complex problem solving and excellent trouble shooting skills­­

• Self-directed, able to prioritize and effectively handle many incidents at a time

• Exceptional customer service, organizational, and time management skills

• Excellent written and verbal communication skills

• A positive, willing and able attitude

InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

#InEight #LI-Remote

Location: Remote, Arizona

Employment Type: FullTime

Location Type: Remote

Department Customer Solutions

Compensation: $43.00 - $49.00 per hour

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( .

Overview

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

Technical Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues. In this role you will interact directly with our customers to provide software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems. You will be hands-on in fixing issues seen by Confluent customers and contributing fixes back to the open source community. Throughout all of these interactions, you will build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.

What You Will Do:

• Working with customers to resolve a wide range of issues with their Confluent deployments

• Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

• Communicating with our core engineering team to provide real-time product feedback from the field

• Improving product documentation and authoring knowledge base articles

• Creating and reviewing product demos and internal tooling

• Working closely with the team behind Apache Kafka!

What You Will Bring:

• 1+ years of related experience

• Must be able to work PST timezone

• Excitement in learning about streaming data and becoming a domain expert in Apache Kafka

• Experience in diagnosing, reproducing, and resolving customer issues

• Desire to make customers successful through direct interaction

• Two out of these three:

• Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)

• Operational knowledge of Java applications (jstack,jmap, etc.)

• Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)

Ready to build what's next? Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

• Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

• Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

• Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

• Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

• Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

• Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

• Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

• Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

• Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

• Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

• Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

• Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

• Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

• Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

• Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

• Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

• Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

• 15+ years of progressive leadership experience in global customer support or technical services roles.

• Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

• Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

• Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

• Demonstrated success building high-performing, inclusive teams and leading through organizational change

• Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

• Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

• Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

Affinaquest powers colleges, universities, athletic departments, and academic medical centers to unlock their data potential. Offering innovative CRM software native to the Salesforce platform, a proprietary Customer Data Platform (CDP), and advanced analytics, Affinaquest equips clients to be the architects of their success-surfacing opportunities for increased and more personal engagement, resulting in meaningful revenue growth. The approach to innovation isn't about reinventing the wheel-it's about transforming it. This is the quest for affinity: driving lasting relationships that shape the future of advancement and athletics.

KEYFACTS
• Market-leading Salesforce ISV in Institutional Advancement and Collegiate Athletics
• The preferred next-gen Advancement solution of the "Top 300" fundraising institutions
• 15+ years in data warehousing, data quality, lifecycle hygiene, analytics, and CRM

POSITION DESCRIPTION SUMMARY

Affinaquest seeks a Technical Support Engineer. A successful candidate will, first and foremost, deliver an exceptional client experience. She/he will naturally partner with their support colleagues as well as the Advancement Development team, to resolve client issues in a timely manner, while cultivating a learning environment for our clients.

The Support Engineer serves as a business and technical support resource for clients. This position must develop and maintain a deep technical understanding of the Advancement Implementation and support process and the specific use-cases of clients. This position assists in troubleshooting and evaluating elevated client inquiries while proposing solutions based on the client requirements. The Technical Support Engineer is a strong communicator and critical thinker, who can quickly diagnose issues described by the client and implement suitable solutions. This position plays a pivotal role in ensuring world-class customer service, ultimately resulting in client engagement and retention, upsells, and high levels of client satisfaction.

The Support Engineer plays an integral role in maintaining healthy client relationships for the Advancement clients of Affinaquest. Reporting to the Senior Director of Client Management and Client Support, this individual will work within the Support team and the Advancement development team to resolve client issues and create educational content to help other clients avoid similar situations, delivering a high-quality client experience.

He or she must thrive in a fast-paced, innovative environment and have a proven track record of consistently delivering a quality client experience, resolving issues in a timely manner, and creating trusted relationships with clients.

They will thrive in a culture of continuous change and innovative disruption while operating in a highly collaborative and collegial culture. They will work cross-functionally from the most strategic to the most detailed level.

Individuals who thrive at Affinaquest exhibit the following success skills - Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, Accountability, and Results Focus.

KEY RELATIONSHIPS

Reports to: Senior Director of Client Management and Client Support

Other key relationships: Works closely with the Advancement Development, Product Management, and Client Management teams

Requirements

MANDATORY QUALIFICATIONS TO APPLY

• Possesses Salesforce Admin experience (2 years minimum)
• Customer Support (Tier 1 or 2) experience with a demonstrated track record to develop relationships
• 1- 2 years of CRM or relational database experience
• Strong written and oral communication skills
• Strong multi-tasking and organizational skills

• Provides thoughtful and insightful customer service through organization, urgency, and product knowledge.
• Answers business and technical inquiries, diagnoses reported problems, recommends possible solutions, and follows issues through to resolution or escalation.
• Identifies root-cause deficiencies and is able to present preventative measures.
• Specific client support responsibilities may include, but are not limited to, the following:
• Diagnoses reported issues with a best practice recommended solution and/or follows through with the proper escalation if unable to resolve
• Supports application break/fix incidents and patches existing issues.
• Quickly identify when issues are more complex and gather appropriate information to escalate to internal development resources
• Identify learning opportunities based on support topics to craft articles and videos for knowledge center
• Accurately capture case notes, document activities and manage cases in a clear, concise and actionable manner
• Experience in a facility with the following platforms: ScreenSteps, Zendesk, and Salesforce to ensure documentation can be constructed and published to our user community.
• Maintain knowledge of the Salesforce Release Cycle, current functionality and support the Product Management team to ensure staff get the proper training and knowledge share on Salesforce Administration.
• Proactively anticipate client issues, concerns, and prepares solutions before they become urgent.

• Experience working with Advancement / Fundraising software a plus
• Support experience with a Salesforce ISV Partner
• Able to work non-standard business hours to align with international time zones (Australia)

• Corporate Headquarters: ASU SkySong, Scottsdale, AZ

• No

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Primary Purpose of Role: To provide remote & onsite service support for KLA’s SPTS division products, during Install, warranty and service contract for current and future products, with the aim of improving customer satisfaction and to provide first line technical support for all escalations seen within the North America Region. Job Responsibilities: To provide and lead technical support L2 to L4 escalations to the field teams encompassing system commissioning, system breakdowns and preventative maintenance support. To generate a close working relationship with the field teams in the region to enable the company to effectively support the SPTS division product portfolio. Provision of feedback, in the approved format, enabling the pro-active identification of product and business process improvements. Timely completion of all field visit reports (expenses, field returns etc) Provide remote technical support to Installation and CSE teams. Less than 50% travel internationally and domestic Preferred Qualifications: Experience working with high vacuum and or semiconductors Electronic fault finding to component level would be a distinct advantage. Experience of three phase voltages Being able to put together a 4-blocker, 8D or 7 step presentation including but not limited to fishbone presentation. Minimum Qualifications Bachelor's Level Degree and related work experience of 2 years or equivalent work experience Experience troubleshooting electrical and mechanical equipment Experience of PC Networking and troubleshooting software and networking issues Excellent communication and customer interfacing skills and good interpersonal skills Computer literacy including Excel, PowerPoint and Word An adaptable approach to working hours and locations A flexible approach to work responsibilities, enabling both independent and team working Ability to work alone or unsupervised for extended period of time, often in challenging situations A systematic and logical approach to problem solving Base Pay Range: $31.35 - $53.27 Per Hour Primary Location: USA-AZ-Chandler-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. #J-18808-Ljbffr