27 Technical Support jobs in Virginia Beach

QRS Engineering Technical Support

Job Locations

US-VA-Portsmouth

ID

2025-2255

Category

Information Technology

Position Type

Regular Full-Time

FLSA Status

Exempt

Overview

The United States Coast Guard (USCG) Command, Control, Communications, Computers, Cyber, and Intelligence (C5I) Service Center has been structured to deliver technology solutions for mission success by virtue of its six Product Lines and five Shared Service Divisions. The C5I community, through the CYBER-CIO-C4IT Transformation, is now better aligned with the Mission Support Business Model to more efficiently manage C5I assets over their full life cycle.

The QRS Engineering Technician provides logistical life cycle support of equipment/systems during the O&M, and disposition phases of the system development life cycle. The QRS Technician shall be able to track and utilize USCG logistical and support tools such as CGFixIT (Remedy), EAL, ALMIS, SFLC Central and NESSS. Performance under this program requires a significant level of technical competence combined with a thorough understanding and recent experience with systems and equipment currently installed and in operation aboard the U.S. Coast Guard Cutters (USCGC) fleet and U.S. Coast Guard (USCG) shore commands.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Provide depot level equipment/system troubleshooting support to resolve trouble tickets, work orders and CASREPs generated from the USCG Centralized Service Desk utilizing, monitoring and updating CGFixIT (Remedy) or the Equipment Asset Log (EAL) application support tools.
* Provide equipment/system on-site technical support for analysis and/or repair requirements. Contractor shall also provide After Action report within five (5) days after site visit.
* Provide remote troubleshooting support, as appropriate, for identifying repair requirements.
* Provide a weekly status report of all MF/HF Comms Incidents/Work Orders/CASREPs that the contractor is actively supporting (CDRL A004).
* Provide SME support for MF/HF RF Communications, voice and data distribution systems, USCG shipboard and shore-based HF/MF voice and data system cabling.
* Provide support of Automatic Link Establishment (ALE) operations and functions for USCG HF radios.
* Provide support of MICOM 3T, RT9000 and TMR-90 radios including the utilization of HF base radio code plugs and standardized ALE frequencies used in the U.S. Customs & Border Protection (CBP) COTHEN ALE Network.
* Provide SME support for OTAR procedures for rekeying Coast Guard radios using Key Management Facilities (KMF). Inform the COR to gain approval of any onsite visit requirement, and submit a formal USCG visit request with a copy to the COR. The request shall provide the names and security clearance information of each individual expected to participate in the visit, a primary and alternate visit schedule, as well as any special requests to the Unit required for the casualty correction visit. The Government reserves the right to revise QRS locations/visits, as demand occurs. If the newly found fault incurs any additional cost (extra days on site), the Contractor shall immediately notify COR for approval prior to performing work. Conduct remote troubleshooting and assist local technicians to affect repairs.
* Notify and receive authorization from the COR and support personnel for BOD-FCDS when remote analysis indicates a requirement for the Contractor to go onsite to continue troubleshooting efforts.
* Duties shall include, but are not limited to the following Ancillary Comms systems:
o 00069-SDX (V) SATELLITE DATA EXCHANGE SYSTEM
o 00069-URG-III HF COMMUNICATIONS SYSTEM
o 00069-TMR-90 (V) HF COMMUNICATIONS SYSTEM
o 8000/8100 (Series) DIGITAL VIDEO RECORDER
o AN/ARC-164 UHF/AM TRANSCEIVER
o AN/SRA-49/A/B/50/A/B/C HF ANTENNAS/COUPLERS
o AN/USC-43(V) SECURE VOICE SYSTEMS
o AN/GRR-24 UHF RECEIVERS
o AN/SRA-12(C) MF/HF ANTENNAS/COUPLERS
o AN/GRC-211 VHF TRANSCEIVERS
o AN/PRC-117F/G UHF TRANSCEIVER
o AN/PRC-150 HF TRANSCEIVER
o AN/PRC-152 VHF/UHF
o AN/PSC-5D VHF/UHF TRANSCEIVER
o AN/SSR-1/1A UHF SATELLITE RECEIVERS
o AN/WSC-3(V) 6/7/8 UHF TRANSCEIVERS
o AN/WSC-3A SATELLITE TRANSCEIVERS
o AN/WSC-3(V) 7 LINK 11 UHF TRANSCEIVERS
o AN/URC-116(V) 5 HF TRANSCEIVERS
o AN/SRC-67(V) HF TRANSCEIVER SYSTEM
o AP 5160-8500/VLX 9500/VHF5160 VHF TRANSCEIVERS
o ASTRO SPECTRA VHF/UHF TRANSCEIVER
o BOAT CREW COMMS SY INTERNAL COMMS
o C-10315/U SECURE VOICE SYSTEM
o C-10316 SECURE VOICE SYSTEM
o C-11922/U RED HANDSET
o C-7594A SECURE VOICE SYSTEM
o CFHN-KDF-580 MF/HF ADF
o CU-9125 HF COUPLER
o CU-2430 HF COUPLER
o CU-9150 HF COUPLER
o ECE-P/S ENVIRONMENTAL COUPLER ENCLOSURES
o FBB500 INMARSAT
o FM-8900 VHF DSC TRANSCEIVER
o F-9800 HF PRE/POST SELECTOR
o GX-1250SA VHF TRANSCEIVER
o GX-1260S VHF TRANSCEIVER
o GX-234LS VHF TRANSCEIVER
o GX-23005 VHF TRANSCEIVER
o GX-2300S VHF TRANSCEIVER
o GX-2320V VHF TRANSCEIVER
o GX-2330S VHF TRANSCEIVER
o GX-2340S VHF TRANSCEIVER
o GX-5500S VHF TRANSCEIVER
o HM870-1206R EMERGENCY BEACON
o HORIZON NOVA VHF TRANSCEIVER
o HORIZON ECLIPSE VHF TRANSCEIVER
o HORIZON INTREPID VHF TRANSCEIVER
o IC-A110 VHF TRANSCEIVER
o IC-M12C VHF TRANSCEIVER
o IC-M45 VHF TRANSCEIVER
o IC-M120 VHF TRANSCEIVER
o IC-M127 VHF TRANSCEIVER
o IC-M56 VHF TRANSCEIVER
o IC-M100 VHF TRANSCEIVER
o IC-M125 VHF TRANSCEIVER
o IC-M302 VHF TRANSCEIVER
o IC-M304 VHF TRANSCEIVER
o ICOM VHF TRANSCEIVER
o IRIDIUM/9505/9505A SATCOM
o KWR-46 CRYPTO
o KY-58 CRYPTO
o KY-99 CRYPTO
o KIV-7 CRYPTO
o KVH V7 (11) INMARSAT
o LPA 9600 HF 1KW TRANSMITTER
o LST-5C UHF SATELLITE TRANSCEIVERS
o MICOM 2-R HF TRANSCEIVER
o MICOM 2TS HF TRANSCEIVER
o MICOM 3TS HF TRANSCEIVER
o MSR-4050 HF TRANSMITTERS
o NEXLOG 725 DIGITAL VOICE LOGGER

Inform the COR to gain approval of any onsite visit requirement, and submit a formal USCG visit request with a copy to the COR. The request shall provide the names and security clearance information of each individual expected to participate in the visit, a primary and alternate visit schedule, as well as any special requests to the Unit required for the casualty correction visit. The Government reserves the right to revise QRS locations/visits, as demand occurs. If the newly found fault incurs any additional cost (extra days on site), the Contractor shall immediately notify COR for approval prior to performing work.

NON-ESSENTIAL DUTIES:

Other duties and responsibilities as assigned.

REQUIRED SKILLS:

Experience, Education and Licensure:

* 10 years of experience with troubleshooting and maintaining DHS or DOD equipment.

Certifications/Qualifications:

* Preferred that the candidate shall have completed a college electronics course curriculum with award of a BSEET/BSEE or achieved certification in an advanced electronics program from a technical school.

SUPERVISORY RESPONSIBILITIES:

None.

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.

Salary

$80-91k/annually

Overview

The United States Coast Guard (USCG) Command, Control, Communications, Computers, Cyber, and Intelligence (C5I) Service Center has been structured to deliver technology solutions for mission success by virtue of its six Product Lines and five Shared Service Divisions. The C5I community, through the CYBER-CIO-C4IT Transformation, is now better aligned with the Mission Support Business Model to more efficiently manage C5I assets over their full life cycle.

The QRS Engineering Technician provides logistical life cycle support of equipment/systems during the O&M, and disposition phases of the system development life cycle. The QRS Technician shall be able to track and utilize USCG logistical and support tools such as CGFixIT (Remedy), EAL, ALMIS, SFLC Central and NESSS. Performance under this program requires a significant level of technical competence combined with a thorough understanding and recent experience with systems and equipment currently installed and in operation aboard the U.S. Coast Guard Cutters (USCGC) fleet and U.S. Coast Guard (USCG) shore commands.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide depot level equipment/system troubleshooting support to resolve trouble tickets, work orders and CASREPs generated from the USCG Centralized Service Desk utilizing, monitoring and updating CGFixIT (Remedy) or the Equipment Asset Log (EAL) application support tools.
• Provide equipment/system on-site technical support for analysis and/or repair requirements. Contractor shall also provide After Action report within five (5) days after site visit.
• Provide remote troubleshooting support, as appropriate, for identifying repair requirements.
• Provide a weekly status report of all MF/HF Comms Incidents/Work Orders/CASREPs that the contractor is actively supporting (CDRL A004).
• Provide SME support for MF/HF RF Communications, voice and data distribution systems, USCG shipboard and shore-based HF/MF voice and data system cabling.
• Provide support of Automatic Link Establishment (ALE) operations and functions for USCG HF radios.
• Provide support of MICOM 3T, RT9000 and TMR-90 radios including the utilization of HF base radio code plugs and standardized ALE frequencies used in the U.S. Customs & Border Protection (CBP) COTHEN ALE Network.
• Provide SME support for OTAR procedures for rekeying Coast Guard radios using Key Management Facilities (KMF). Inform the COR to gain approval of any onsite visit requirement, and submit a formal USCG visit request with a copy to the COR. The request shall provide the names and security clearance information of each individual expected to participate in the visit, a primary and alternate visit schedule, as well as any special requests to the Unit required for the casualty correction visit. The Government reserves the right to revise QRS locations/visits, as demand occurs. If the newly found fault incurs any additional cost (extra days on site), the Contractor shall immediately notify COR for approval prior to performing work. Conduct remote troubleshooting and assist local technicians to affect repairs.
• Notify and receive authorization from the COR and support personnel for BOD-FCDS when remote analysis indicates a requirement for the Contractor to go onsite to continue troubleshooting efforts.
• Duties shall include, but are not limited to the following Ancillary Comms systems:
o 00069-SDX (V) SATELLITE DATA EXCHANGE SYSTEM
o 00069-URG-III HF COMMUNICATIONS SYSTEM
o 00069-TMR-90 (V) HF COMMUNICATIONS SYSTEM
o 8000/8100 (Series) DIGITAL VIDEO RECORDER
o AN/ARC-164 UHF/AM TRANSCEIVER
o AN/SRA-49/A/B/50/A/B/C HF ANTENNAS/COUPLERS
o AN/USC-43(V) SECURE VOICE SYSTEMS
o AN/GRR-24 UHF RECEIVERS
o AN/SRA-12(C) MF/HF ANTENNAS/COUPLERS
o AN/GRC-211 VHF TRANSCEIVERS
o AN/PRC-117F/G UHF TRANSCEIVER
o AN/PRC-150 HF TRANSCEIVER
o AN/PRC-152 VHF/UHF
o AN/PSC-5D VHF/UHF TRANSCEIVER
o AN/SSR-1/1A UHF SATELLITE RECEIVERS
o AN/WSC-3(V) 6/7/8 UHF TRANSCEIVERS
o AN/WSC-3A SATELLITE TRANSCEIVERS
o AN/WSC-3(V) 7 LINK 11 UHF TRANSCEIVERS
o AN/URC-116(V) 5 HF TRANSCEIVERS
o AN/SRC-67(V) HF TRANSCEIVER SYSTEM
o AP 5160-8500/VLX 9500/VHF5160 VHF TRANSCEIVERS
o ASTRO SPECTRA VHF/UHF TRANSCEIVER
o BOAT CREW COMMS SY INTERNAL COMMS
o C-10315/U SECURE VOICE SYSTEM
o C-10316 SECURE VOICE SYSTEM
o C-11922/U RED HANDSET
o C-7594A SECURE VOICE SYSTEM
o CFHN-KDF-580 MF/HF ADF
o CU-9125 HF COUPLER
o CU-2430 HF COUPLER
o CU-9150 HF COUPLER
o ECE-P/S ENVIRONMENTAL COUPLER ENCLOSURES
o FBB500 INMARSAT
o FM-8900 VHF DSC TRANSCEIVER
o F-9800 HF PRE/POST SELECTOR
o GX-1250SA VHF TRANSCEIVER
o GX-1260S VHF TRANSCEIVER
o GX-234LS VHF TRANSCEIVER
o GX-23005 VHF TRANSCEIVER
o GX-2300S VHF TRANSCEIVER
o GX-2320V VHF TRANSCEIVER
o GX-2330S VHF TRANSCEIVER
o GX-2340S VHF TRANSCEIVER
o GX-5500S VHF TRANSCEIVER
o HM870-1206R EMERGENCY BEACON
o HORIZON NOVA VHF TRANSCEIVER
o HORIZON ECLIPSE VHF TRANSCEIVER
o HORIZON INTREPID VHF TRANSCEIVER
o IC-A110 VHF TRANSCEIVER
o IC-M12C VHF TRANSCEIVER
o IC-M45 VHF TRANSCEIVER
o IC-M120 VHF TRANSCEIVER
o IC-M127 VHF TRANSCEIVER
o IC-M56 VHF TRANSCEIVER
o IC-M100 VHF TRANSCEIVER
o IC-M125 VHF TRANSCEIVER
o IC-M302 VHF TRANSCEIVER
o IC-M304 VHF TRANSCEIVER
o ICOM VHF TRANSCEIVER
o IRIDIUM/9505/9505A SATCOM
o KWR-46 CRYPTO
o KY-58 CRYPTO
o KY-99 CRYPTO
o KIV-7 CRYPTO
o KVH V7 (11) INMARSAT
o LPA 9600 HF 1KW TRANSMITTER
o LST-5C UHF SATELLITE TRANSCEIVERS
o MICOM 2-R HF TRANSCEIVER
o MICOM 2TS HF TRANSCEIVER
o MICOM 3TS HF TRANSCEIVER
o MSR-4050 HF TRANSMITTERS
o NEXLOG 725 DIGITAL VOICE LOGGER

Inform the COR to gain approval of any onsite visit requirement, and submit a formal USCG visit request with a copy to the COR. The request shall provide the names and security clearance information of each individual expected to participate in the visit, a primary and alternate visit schedule, as well as any special requests to the Unit required for the casualty correction visit. The Government reserves the right to revise QRS locations/visits, as demand occurs. If the newly found fault incurs any additional cost (extra days on site), the Contractor shall immediately notify COR for approval prior to performing work.

NON-ESSENTIAL DUTIES:

Other duties and responsibilities as assigned.

REQUIRED SKILLS:

Experience, Education and Licensure:

• 10 years of experience with troubleshooting and maintaining DHS or DOD equipment.

Certifications/Qualifications:

• Preferred that the candidate shall have completed a college electronics course curriculum with award of a BSEET/BSEE or achieved certification in an advanced electronics program from a technical school.

SUPERVISORY RESPONSIBILITIES:

None.

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.

Salary

$80-91k/annually

Job Title: Software Technical Support Engineer

Department: Support

Position: Exempt, Full-Time

Job Summary

IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.

Duties/Responsibilities

• Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
• Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
• Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.
• Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
• Identify and report both software bugs and customer suggestions.

Additional Responsibilities

• Build servers that customers have ordered and install required software.
• Cycle new cameras through the lab for testing.
• Install network switches and run cables.
• Visit customer sites and troubleshoot issues if remote access is not available.
• Limited travel may be required to support company events.
• Occasional operation of electric forklifts, pallet stickers, and other material handling equipment (safety and compliance training provided).

Requirements

• Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
• Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
• Networking background.
• Experience with Linux OR Windows system administration.
• Ability to build and troubleshoot servers.
• Customer support experience with over the phone and face to face communication.
• Debugging, troubleshooting skills are required.
• Strong problem solving skills are essential.
• Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
• Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus.
• Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures.
• All associates will perform duties as requested by management.

Education

• Minimum of two-year degree in IT, CS, EE, or equivalent.

Bonus Experience

• Helpdesk experience.
• Cloud or hosted infrastructure experience.
• Ability to write scripts for automation.
• Experience with RESTful Web APIs.

Benefits

• Industry competitive salaries based on experience.
• Generous PTO and Work From Home Policy.
• Health, Vision, Dental, and Life insurance policies.
• Flexible Spending Account and Health Saving Account.
• 401K with company match.

IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

Lead Technical Support Advisor

ADP is hiring a Lead Technical Support Advisor to support Workforce Manager in our Comprehensive Services space.

Are you ready to join a company offering career advancement opportunities throughout your career journey?

Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving client challenges including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have 1,000+ employees. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Responsibilities

• Research, advanced troubleshooting, and resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.
• Communicate and exceed client expectations. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues.
• You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
• Educate and provide recommendations. You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.

Required Qualifications

• Prior client service or systems integration experience
• Demonstrate mastery of ADP product knowledge in Enhanced Time & Workforce Manager
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: experience noted above, OR military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

QRS Engineering Technician

The United States Coast Guard (USCG) Command, Control, Communications, Computers, Cyber, and Intelligence (C5I) Service Center has been structured to deliver technology solutions for mission success by virtue of its six Product Lines and five Shared Service Divisions. The C5I community, through the CYBER-CIO-C4IT Transformation, is now better aligned with the Mission Support Business Model to more efficiently manage C5I assets over their full life cycle. The QRS Engineering Technician provides logistical life cycle support of equipment/systems during the O&M, and disposition phases of the system development life cycle. The QRS Technician shall be able to track and utilize USCG logistical and support tools such as CGFixIT (Remedy), EAL, ALMIS, SFLC Central and NESSS. Performance under this program requires a significant level of technical competence combined with a thorough understanding and recent experience with systems and equipment currently installed and in operation aboard the U.S. Coast Guard Cutters (USCGC) fleet and U.S. Coast Guard (USCG) shore commands.

Essential Duties And Responsibilities:

• Provide depot level equipment/system troubleshooting support to resolve trouble tickets, work orders and CASREPs generated from the USCG Centralized Service Desk utilizing, monitoring and updating CGFixIT (Remedy) or the Equipment Asset Log (EAL) application support tools.
• Provide equipment/system on-site technical support for analysis and/or repair requirements. Contractor shall also provide After Action report within five (5) days after site visit.
• Provide remote troubleshooting support, as appropriate, for identifying repair requirements.
• Provide a weekly status report of all MF/HF Comms Incidents/Work Orders/CASREPs that the contractor is actively supporting (CDRL A004).
• Provide SME support for MF/HF RF Communications, voice and data distribution systems, USCG shipboard and shore-based HF/MF voice and data system cabling.
• Provide support of Automatic Link Establishment (ALE) operations and functions for USCG HF radios.
• Provide support of MICOM 3T, RT9000 and TMR-90 radios including the utilization of HF base radio code plugs and standardized ALE frequencies used in the U.S. Customs & Border Protection (CBP) COTHEN ALE Network.
• Provide SME support for OTAR procedures for rekeying Coast Guard radios using Key Management Facilities (KMF).
• Inform the COR to gain approval of any onsite visit requirement, and submit a formal USCG visit request with a copy to the COR. The request shall provide the names and security clearance information of each individual expected to participate in the visit, a primary and alternate visit schedule, as well as any special requests to the Unit required for the casualty correction visit. The Government reserves the right to revise QRS locations/visits, as demand occurs. If the newly found fault incurs any additional cost (extra days on site), the Contractor shall immediately notify COR for approval prior to performing work.
• Conduct remote troubleshooting and assist local technicians to affect repairs.
• Notify and receive authorization from the COR and support personnel for BOD-FCDS when remote analysis indicates a requirement for the Contractor to go onsite to continue troubleshooting efforts.

Duties shall include, but are not limited to the following Ancillary Comms systems:

• 00069-SDX (V) SATELLITE DATA EXCHANGE SYSTEM
• 00069-URG-III HF COMMUNICATIONS SYSTEM
• 00069-TMR-90 (V) HF COMMUNICATIONS SYSTEM
• 8000/8100 (Series) DIGITAL VIDEO RECORDER
• AN/ARC-164 UHF/AM TRANSCEIVER
• AN/SRA-49/A/B/50/A/B/C HF ANTENNAS/COUPLERS
• AN/USC-43(V) SECURE VOICE SYSTEMS
• AN/GRR-24 UHF RECEIVERS
• AN/SRA-12(C) MF/HF ANTENNAS/COUPLERS
• AN/GRC-211 VHF TRANSCEIVERS
• AN/PRC-117F/G UHF TRANSCEIVER
• AN/PRC-150 HF TRANSCEIVER
• AN/PRC-152 VHF/UHF
• AN/PSC-5D VHF/UHF TRANSCEIVER
• AN/SSR-1/1A UHF SATELLITE RECEIVERS
• AN/WSC-3(V) 6/7/8 UHF TRANSCEIVERS
• AN/WSC-3A SATELLITE TRANSCEIVERS
• AN/WSC-3(V) 7 LINK 11 UHF TRANSCEIVERS
• AN/URC-116(V) 5 HF TRANSCEIVERS
• AN/SRC-67(V) HF TRANSCEIVER SYSTEM
• AP 5160-8500/VLX 9500/VHF5160 VHF TRANSCEIVERS
• ASTRO SPECTRA VHF/UHF TRANSCEIVER
• BOAT CREW COMMS SY INTERNAL COMMS
• C-10315/U SECURE VOICE SYSTEM
• C-10316 SECURE VOICE SYSTEM
• C-11922/U RED HANDSET
• C-7594A SECURE VOICE SYSTEM
• CFHN-KDF-580 MF/HF ADF
• CU-9125 HF COUPLER
• CU-2430 HF COUPLER
• CU-9150 HF COUPLER
• ECE-P/S ENVIRONMENTAL COUPLER ENCLOSURES
• FBB500 INMARSAT
• FM-8900 VHF DSC TRANSCEIVER
• F-9800 HF PRE/POST SELECTOR
• GX-1250SA VHF TRANSCEIVER
• GX-1260S VHF TRANSCEIVER
• GX-234LS VHF TRANSCEIVER
• GX-23005 VHF TRANSCEIVER
• GX-2300S VHF TRANSCEIVER
• GX-2320V VHF TRANSCEIVER
• GX-2330S VHF TRANSCEIVER
• GX-2340S VHF TRANSCEIVER
• GX-5500S VHF TRANSCEIVER
• HM870-1206R EMERGENCY BEACON
• HORIZON NOVA VHF TRANSCEIVER
• HORIZON ECLIPSE VHF TRANSCEIVER
• HORIZON INTREPID VHF TRANSCEIVER
• IC-A110 VHF TRANSCEIVER
• IC-M12C VHF TRANSCEIVER
• IC-M45 VHF TRANSCEIVER
• IC-M120 VHF TRANSCEIVER
• IC-M127 VHF TRANSCEIVER
• IC-M56 VHF TRANSCEIVER
• IC-M100 VHF TRANSCEIVER
• IC-M125 VHF TRANSCEIVER
• IC-M302 VHF TRANSCEIVER
• IC-M304 VHF TRANSCEIVER
• ICOM VHF TRANSCEIVER
• IRIDIUM/9505/9505A SATCOM

Position Details

Position Information

Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.

Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.

If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.

Position Title
Student Technical Support Assistant I_On-Campus FWS

Level of Support
Student Support I

Position Type
On-Campus FWS

Number of Openings
2

Work Hours
During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm)

Wage Per Hour
18.25

Division/School
Division of Information Technology

Department Name
641201 SERVICE MANAGEMENT

Department Bio

GW IT's VSTC (Virginia Science & Technology Campus) support pod provides technical assistance and information to GW's School of Nursing (SON), Alexandria Education Center, Arlington Education Center and College of Professional studies.

Position Specific Summary

Duties for the Technical Support Assistant I role include:
• Providing basic technical and computer support assistance to departments and customers
• Responding to customer support inquiries
• Performing remote and in-person technology assistance
• Responding to customer support requests for technology assistance in classrooms, conference rooms, and staff/faculty office areas
• Coordinating with the IT Support Center (ITSC) staff on support requests
• Creating, modifying, and resolving support tickets
• Providing information about GW IT services to the university community
• Special projects or other duties may be assigned related to specific departmental needs.

Standard Position Description

The student will provide basic technical and computer support assistance to departments and customers.
Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions.
Special projects or other duties may be assigned related to specific departmental needs.

Professional Outcomes
Critical Thinking, Communication, Teamwork, Professionalism, Inclusion, Technology and Data, Career Development

Required Qualifications

Entry level position, little to no experience required, all training will be provided.

Preferred Qualifications

Entry level position, little to no experience required, all training will be provided.

Posting Detail Information

Job Open Date
07/14/2025

Job Close Date
08/08/2025

Campus Location
Virginia Science & Technology Campus

Work Type Designation
In-Person

Report to Manager Name
Rich Alvarez

Hiring Manager Name
Richard Alvarez

Special Instructions Summary

N/A

EEO Statement

The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.

For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.

Background Check

The student employee will:
Work in or have access to residence halls or other restricted areas, or have access to university key - Background check required., Work with or have contact with minors. - Background check required.

**A Snapshot of Your Day**
We are seeking a highly skilled and motivated Technical Support Specialist to assist offshore wind turbine technicians in troubleshooting, maintaining, and optimizing the performance of wind turbines. As a key member of our support team, you will provide real-time technical guidance and support to field technicians working on offshore wind farms. Your role will involve diagnosing issues, assisting with technical procedures, wind turbine troubleshooting and ensuring that turbines operate at peak efficiency with minimal downtime.
This role is based in Virginia with a primary focus on our Coastal Virginia Offshore Windfarm however you will also remotely contribute to wider global technical support objectives and from time to time you may be required to travel to other windfarms. Excellent communication skills, technical expertise in wind turbine systems, and the ability to work in a fast-paced environment are critical in order to be successful in this role.
**How You'll Make an Impact**
+ Provide remote support to offshore technicians for troubleshooting, repairs, and maintenance on wind turbines. Analyze and diagnose technical issues using remote monitoring systems, SCADA data, and field reports. Guide technicians through complex technical procedures to ensure safe and efficient repair or replacement of components. Liaise with field engineers, OEMs (Original Equipment Manufacturers), and other technical teams to resolve issues in real-time. Provide local wind turbine troubleshooting support on complex or re-occurring failures.
+ Monitor turbine performance via remote systems and identify potential issues before they lead to downtime. Perform remote diagnostics and recommend preventive maintenance strategies to maximize uptime. Analyze fault reports and alarms generated by wind turbine control systems.
+ Create and update detailed technical documentation for common troubleshooting scenarios and procedures. Log and track support cases using the company's ticketing system, ensuring timely resolution and follow-up. Provide comprehensive incident reports to the engineering and management teams, detailing technical issues, resolutions, and any required follow-up actions.
+ Collaborate with internal teams including Engineering & Operations to ensure that all technical solutions follow safety regulations and operational standards. Escalate complex technical issues to advanced support or Engineering when necessary and track the resolution progress.
+ Work alongside customers, collaborators, or site managers as needed to clarify technical issues and share updates on ongoing work. Assist in maintaining relationships with turbine manufacturers and third-party vendors for technical support and product knowledge.
+ Electrical, Mechanical, Renewable Energy qualifications or a related technical field preferred. Strong understanding of wind turbine systems, including mechanical, electrical, hydraulic, and control systems. Experience with SCADA systems and remote monitoring platforms for wind turbines. Ability to interpret technical documentation, schematics, and data logs. Familiarity with industry standards, safety protocols, and operational procedures for wind turbines.
**What You Bring**
+ A high school diploma (or equivalent) is required. A degree in a related field is preferred. 2 or more years of experience in technical support, field service, or maintenance roles related to wind turbines or industrial systems is desired. Various combinations of experience and education will be considered.
+ Experience with offshore wind turbines or other renewable energy projects is a big plus.
+ Previous collaboration various wind turbine OEMs, such as Siemens Gamesa, Vestas, GE, or similar.
+ GWO (Global Wind Organization) Basic Safety Training (preferred but not required).
+ Any relevant certifications in wind energy technology, electrical systems, or mechanical systems are a plus.
+ Proficient in using ticketing systems (such as Jira, ServiceNow, etc.) to log, track, and manage support cases.
Driving is a crucial function of the job and applicants must have a valid driver's license at the time of application with an acceptable driving record. Employees must maintain a valid license and acceptable driving record and may be subject to periodic DMV checks of their license.
Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
**About the Team**
Working in Service Engineering, the Global Technical Support team are responsible for first level technical support for offshore wind technicians all over the world.
**Who is Siemens Gamesa?**
Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation.
**Rewards/Benefits**
Career growth and development opportunities with a tuition reimbursement program
Safe and supportive work culture
Company paid Health and wellness benefits with multiple plan options!
Generous PTO program, paid holidays, and floating holidays!
401K savings plan with company match
Parental leave
We are accepting applications from candidates located anywhere in the United States including California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island or Washington State. Siemens Gamesa offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: The base salary range for this position is between $72,000.00 - $77,000.00. If hired, employees are eligible to participate in a Gain sharing program. More information about this program is available during the interview process.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Equal Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.

**A Snapshot of Your Day**
We are seeking a highly skilled and motivated Technical Support Specialist to assist offshore wind turbine technicians in troubleshooting, maintaining, and optimizing the performance of wind turbines. As a key member of our support team, you will provide real-time technical guidance and support to field technicians working on offshore wind farms. Your role will involve diagnosing issues, assisting with technical procedures, wind turbine troubleshooting and ensuring that turbines operate at peak efficiency with minimal downtime.
This role is based in Virginia with a primary focus on our Coastal Virginia Offshore Windfarm however you will also remotely contribute to wider global technical support objectives and from time to time you may be required to travel to other windfarms. Excellent communication skills, technical expertise in wind turbine systems, and the ability to work in a fast-paced environment are critical in order to be successful in this role.
**How You'll Make an Impact**
+ Provide remote support to offshore technicians for troubleshooting, repairs, and maintenance on wind turbines. Analyze and diagnose technical issues using remote monitoring systems, SCADA data, and field reports. Guide technicians through complex technical procedures to ensure safe and efficient repair or replacement of components. Liaise with field engineers, OEMs (Original Equipment Manufacturers), and other technical teams to resolve issues in real-time. Provide local wind turbine troubleshooting support on complex or re-occurring failures.
+ Monitor turbine performance via remote systems and identify potential issues before they lead to downtime. Perform remote diagnostics and recommend preventive maintenance strategies to maximize uptime. Analyze fault reports and alarms generated by wind turbine control systems.
+ Create and update detailed technical documentation for common troubleshooting scenarios and procedures. Log and track support cases using the company's ticketing system, ensuring timely resolution and follow-up. Provide comprehensive incident reports to the engineering and management teams, detailing technical issues, resolutions, and any required follow-up actions.
+ Collaborate with internal teams including Engineering & Operations to ensure that all technical solutions follow safety regulations and operational standards. Escalate complex technical issues to advanced support or Engineering when necessary and track the resolution progress.
+ Work alongside customers, collaborators, or site managers as needed to clarify technical issues and share updates on ongoing work. Assist in maintaining relationships with turbine manufacturers and third-party vendors for technical support and product knowledge.
+ Electrical, Mechanical, Renewable Energy qualifications or a related technical field preferred. Strong understanding of wind turbine systems, including mechanical, electrical, hydraulic, and control systems. Experience with SCADA systems and remote monitoring platforms for wind turbines. Ability to interpret technical documentation, schematics, and data logs. Familiarity with industry standards, safety protocols, and operational procedures for wind turbines.
**What You Bring**
+ A high school diploma (or equivalent) is required. A degree in a related field is preferred. 2 or more years of experience in technical support, field service, or maintenance roles related to wind turbines or industrial systems is desired. Various combinations of experience and education will be considered.
+ Experience with offshore wind turbines or other renewable energy projects is a big plus.
+ Previous collaboration various wind turbine OEMs, such as Siemens Gamesa, Vestas, GE, or similar.
+ GWO (Global Wind Organization) Basic Safety Training (preferred but not required).
+ Any relevant certifications in wind energy technology, electrical systems, or mechanical systems are a plus.
+ Proficient in using ticketing systems (such as Jira, ServiceNow, etc.) to log, track, and manage support cases.
Driving is a crucial function of the job and applicants must have a valid driver's license at the time of application with an acceptable driving record. Employees must maintain a valid license and acceptable driving record and may be subject to periodic DMV checks of their license.
Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
**About the Team**
Working in Service Engineering, the Global Technical Support team are responsible for first level technical support for offshore wind technicians all over the world.
**Who is Siemens Gamesa?**
Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation.
**Rewards/Benefits**
Career growth and development opportunities with a tuition reimbursement program
Safe and supportive work culture
Company paid Health and wellness benefits with multiple plan options!
Generous PTO program, paid holidays, and floating holidays!
401K savings plan with company match
Parental leave
We are accepting applications from candidates located anywhere in the United States including California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island or Washington State. Siemens Gamesa offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: The base salary range for this position is between $72,000.00 - $77,000.00. If hired, employees are eligible to participate in a Gain sharing program. More information about this program is available during the interview process.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Equal Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.

**A Snapshot of Your Day**
We are seeking a highly skilled and motivated Technical Support Specialist to assist offshore wind turbine technicians in troubleshooting, maintaining, and optimizing the performance of wind turbines. As a key member of our support team, you will provide real-time technical guidance and support to field technicians working on offshore wind farms. Your role will involve diagnosing issues, assisting with technical procedures, wind turbine troubleshooting and ensuring that turbines operate at peak efficiency with minimal downtime.
This role is based in Virginia with a primary focus on our Coastal Virginia Offshore Windfarm however you will also remotely contribute to wider global technical support objectives and from time to time you may be required to travel to other windfarms. Excellent communication skills, technical expertise in wind turbine systems, and the ability to work in a fast-paced environment are critical in order to be successful in this role.
**How You'll Make an Impact**
+ Provide remote support to offshore technicians for troubleshooting, repairs, and maintenance on wind turbines. Analyze and diagnose technical issues using remote monitoring systems, SCADA data, and field reports. Guide technicians through complex technical procedures to ensure safe and efficient repair or replacement of components. Liaise with field engineers, OEMs (Original Equipment Manufacturers), and other technical teams to resolve issues in real-time. Provide local wind turbine troubleshooting support on complex or re-occurring failures.
+ Monitor turbine performance via remote systems and identify potential issues before they lead to downtime. Perform remote diagnostics and recommend preventive maintenance strategies to maximize uptime. Analyze fault reports and alarms generated by wind turbine control systems.
+ Create and update detailed technical documentation for common troubleshooting scenarios and procedures. Log and track support cases using the company's ticketing system, ensuring timely resolution and follow-up. Provide comprehensive incident reports to the engineering and management teams, detailing technical issues, resolutions, and any required follow-up actions.
+ Collaborate with internal teams including Engineering & Operations to ensure that all technical solutions follow safety regulations and operational standards. Escalate complex technical issues to advanced support or Engineering when necessary and track the resolution progress.
+ Work alongside customers, collaborators, or site managers as needed to clarify technical issues and share updates on ongoing work. Assist in maintaining relationships with turbine manufacturers and third-party vendors for technical support and product knowledge.
+ Electrical, Mechanical, Renewable Energy qualifications or a related technical field preferred. Strong understanding of wind turbine systems, including mechanical, electrical, hydraulic, and control systems. Experience with SCADA systems and remote monitoring platforms for wind turbines. Ability to interpret technical documentation, schematics, and data logs. Familiarity with industry standards, safety protocols, and operational procedures for wind turbines.
**What You Bring**
+ A high school diploma (or equivalent) is required. A degree in a related field is preferred. 2 or more years of experience in technical support, field service, or maintenance roles related to wind turbines or industrial systems is desired. Various combinations of experience and education will be considered.
+ Experience with offshore wind turbines or other renewable energy projects is a big plus.
+ Previous collaboration various wind turbine OEMs, such as Siemens Gamesa, Vestas, GE, or similar.
+ GWO (Global Wind Organization) Basic Safety Training (preferred but not required).
+ Any relevant certifications in wind energy technology, electrical systems, or mechanical systems are a plus.
+ Proficient in using ticketing systems (such as Jira, ServiceNow, etc.) to log, track, and manage support cases.
Driving is a crucial function of the job and applicants must have a valid driver's license at the time of application with an acceptable driving record. Employees must maintain a valid license and acceptable driving record and may be subject to periodic DMV checks of their license.
Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
**About the Team**
Working in Service Engineering, the Global Technical Support team are responsible for first level technical support for offshore wind technicians all over the world.
**Who is Siemens Gamesa?**
Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation.
**Rewards/Benefits**
Career growth and development opportunities with a tuition reimbursement program
Safe and supportive work culture
Company paid Health and wellness benefits with multiple plan options!
Generous PTO program, paid holidays, and floating holidays!
401K savings plan with company match
Parental leave
We are accepting applications from candidates located anywhere in the United States including California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island or Washington State. Siemens Gamesa offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: The base salary range for this position is between $72,000.00 - $77,000.00. If hired, employees are eligible to participate in a Gain sharing program. More information about this program is available during the interview process.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Equal Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.