132 Technical Support jobs in Washington
Technical Support Engineer
Posted 8 days ago
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The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy-all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA's venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital , Carbon Robotics is driving innovation.
As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it's designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers.
Working here means tackling big problems with big impact. You'll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions.
Join us as we innovate, execute, and build the future of farming together.
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Technical Support Engineer
As a Technical Support Engineer, you'll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you'll quickly triage the issue and assist the customer - relying on our knowledge base, your troubleshooting skills, and your teammates. Note, this is a 7x24 team, off-hours and/or one weekend shift will be required.
Job Duties and Responsibilities Include
- Serve as the first point of contact for inbound customer communications
- Troubleshoot and resolve issues with Carbon Robotics products and systems
- Gather appropriate diagnostic information
- Meet established response expectations and ensure an exceptional customer experience
- Provide assistance to Carbon Robotics Field Support Engineers and Customer Success personnel in the field
- Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs
- Occasional travel may be required
- 2+ years in remote/telephone customer-facing service and technical support
- Creating tickets and managing customer communication and expectations
- Ability to follow complex instructions both written and oral
- Ability to read electrical circuit schematics
- Solid relationship management, customer service and communication skills
- Hands-on technical troubleshooting in Linux environment
Offers are dependent on someone experience and may be outside of the published range when appropriate. If your skills are above the posted range. Apply! We want to hear from you!
Carbon Robotics' base salary pay range:
$8,000- 90,000 USD
Why would you join Carbon Robotics?
Passion for building teams capable of solving uniquely interesting problems . Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.
We offer competitive compensation and benefits to our full time US based* employees, including:
- Competitive salaries
- Pre-IPO Stock Options
- Generous Benefits:
- Fully-paid medical, dental, and vision insurance premiums for you and all dependents
- Choice of PPO or HDHP/HSA
- Virtual Care - Doctor on Demand
- Employee Assistance Program
- Mental Health HRA
- Restricted Healthcare Travel support
- Menopause Support
- Life Insurance
- Long Term Disability
- Flexible PTO
- 401(k) plan
- Pet Insurance
- Commuter Benefits
- Fully-paid medical, dental, and vision insurance premiums for you and all dependents
- Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.
* Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock
Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone's voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
#talentacquisition #laserweeding #laserweeder #weedcontrol #agtech #agtechnology #farmtech #robotics #lasers #lasersandrobots #missiondriven #AI #startup #wearehiring #computervision #machinelearning #carbonrobotics
Technical Support Analyst
Posted today
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LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, our Team:
The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.
About the Role:
Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.
Responsibilities:
+ Identifies, investigates, and resolves users problems with computer software and hardware.
+ Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
+ Consults with users to determine steps and procedures taken to identify and resolve the problem.
+ Applies knowledge of computer software and procedures to solve problems.
+ Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
+ Collaborates with other staff to research and resolve problems.
+ Collaborates with escalation teams to explain errors and/or recommend enhancements to products
Requirements:
+ Excellent verbal and written communication skills.
+ Excellent interpersonal and customer service skills.
+ Professional and pleasant telephone manner.
+ Ability to explain technical issues to technical and nontechnical employees and customers.
+ Proven analytical and problem-solving skills.
+ Proficient with or the ability to quickly learn an array of computer software.
+ 2+ years experience in customer technical support
Working for you:
+ We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
+ Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
+ Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
+ Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
+ Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
+ Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
+ In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD
The salary range provided in this posting is the base salary range for CA and Washington, DC: $6,000-50,000 USD
The salary range provided in this posting is the base salary range for Maryland and Washington: 46,000-50,000 USD
The salary range provided in this posting is the base salary range for Colorado 46,000-50,000 USD
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Technical Support Engineer
Posted today
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You:
We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this individual will work closely with our customers and Customer Success Managers to provide break-fix support, operational maintenance, and premium support services. This position is an integral part of IBM Cloudability's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
Us:
IBM Cloudability support is a global 24/7 team whose mission is to provide our customers with world class support. We strive to go above and beyond for our customers ensuring their success using our IBM Cloudability products.
**Your role and responsibilities**
What we want you to do:
- Support and maintain customers who have implemented the IBM Cloudability SaaS solution, resolving customer issues in a timely fashion.
- Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc.)
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
Basic Qualifications:
- 3+ years of technical support, system implementation/administration experience
- 4 year degree in engineering, computer science, MIS, finance or equivalent preferred
- Basic programming skills, e.g. HTML, SQL
Preferred Qualifications:
- Knowledge and application of Cloud Service Providers
- Skilled at working with Databricks
- Experience with Cost Allocations and Optimizations
**Required technical and professional expertise**
Basic Qualifications:
- 3+ years of technical support, system implementation/administration experience
- 4 year degree in engineering, computer science, MIS, finance or equivalent preferred
- Basic programming skills, e.g. HTML, SQL
**Preferred technical and professional experience**
Preferred Qualifications:
- Knowledge and application of Cloud Service Providers
- Skilled at working with Databricks
- Experience with Cost Allocations and Optimizations
- API experience
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Biomedical Technical Support
Posted today
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This role is primarily focused on Biomedical Testing, providing technical support for biomed engineers testing medical devices in hospital and lab environments. The Technical Support Engineer will troubleshoot, test, evaluate and support the users of medical device testers while supporting R&D, Product Management, and customer training initiatives. The Biomed engineer should provide expert assistance on hardware, software ensuring optimal performance and user satisfaction.
**Primary Responsibilities**
+ Diagnose, troubleshoot, and resolve hardware and software issues related to medical device testers in Fluke Biomedical labs.
+ Execute hands-on testing, debugging, and evaluation of medical device testers together with infusion pumps, ventilators, defibrillators, electrical surgery units, etc.
+ Maintain lab equipment, perform regular calibrations, and ensure compliance with safety and regulatory standards.
+ Provide biomedical/technical Support via tickets, emails, and phone.
+ Support service & calibration, production teams, customer service, and quality engineers.
+ Collaborate with R&D teams during early-stage development for HW/SW testing.
+ Provide feedback to Product Management on device performance and usability.
+ Document testing, debugging, and testing results accurately (DMVM sheets, procedural documents, reports).
+ Support with training to channel partners and customers on device usage and best practices.
+ Handle customer complaints related to device performance, collaborating with quality teams.
+ Support hospital-based testing scenarios and field evaluations as required.
**Basic Requirements**
+ Bachelor's degree in biomedical engineering or equivalent
+ A few years of Biomedical testing experience in a hospital or equal setting
+ Proficiency with Biomedical devices and medical device testing
+ Proficiency in reading, interpreting, and applying service manuals and technical documentation for medical devices
+ Proficiency with computers, operating systems, software, and hardware troubleshooting
+ Basic knowledge in ISO standards and compliance (ANSI/AAMI ES-1, IEC62353, IEC60601-1, AS/NZS 3551)
+ Experience within product testing, calibration, or metrology within healthcare and radiation testing
+ Ability to read and interpret technical manuals, schematics, and technical documents
+ Familiarity with CRM or ticketing systems (preferred Zendesk)
+ Strong problem solving, analytical, oral, and written communication skills
+ Must be fluent in English; Spanish proficiency is a plus
+ Good knowledge in Microsoft Office
+ Ability to work independently while collaborating with peers and other professionals
+ A good and flexible team player
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Fluke Health Solutions**
Comprised of four industry leaders-Fluke Biomedical, LANDAUER, RaySafe, and Victoreen - Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe.
Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals.
At FHS, we believe in your potential - your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
**Pay Range**
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
Technical Support Lead
Posted 1 day ago
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Customer Experience Technical Support Manager
Posted today
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As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
We are seeking a highly motivated and experienced Customer Experience Technical Support Manager to serve as the primary technical expert and strategic partner for our clients during their platform migration and ongoing support journey. This role combines deep technical expertise with exceptional client relationship management, working at the intersection of implementation, product development, and customer success. The ideal candidate will be responsible for ensuring exceptional customer service delivery, driving technical support excellence, and continuously improving our support processes while maintaining strong partnerships with our implementation and product teams. This position requires experience in complex technical implementations, client project management, and a proven track record of managing customer relationships through significant technology transitions.
**Act as the primary technical advisor for clients, guiding them through onboarding, optimization, and feature adoption with deep platform expertise.**
**Design and execute support strategies that enhance client & end user satisfaction, reduce churn, and promote platform engagement.**
**Establish and monitor SLAs and KPIs, analyze support metrics, and implement data-driven improvements to ensure high-quality service delivery; be prepared to report on these.**
**Lead root cause analyses for complex issues, manage escalations, and implement preventive measures to improve platform stability.**
**Partner closely with internal stakeholders (implementation, product, engineering, sales) to align support operations with business goals and product evolution, including coordination of emergency response efforts for critical issues.**
**Represent and advocate for client needs in product discussions, offering feedback on usability, features, and enhancements.**
**Develop support documentation and training programs in alignment with internal stakeholders to empower internal teams and client technical staff.**
**Oversee technical aspects of client migrations, including planning, risk management, and post-migration optimization.**
**Conduct regular health checks, post-migration reviews, and outreach to measure and act on platform performance metrics and foster long-term client relationships.**
**Drive support process innovation based on client feedback, escalation trends, and evolving platform capabilities.**
**Salary Range: 95K- 100K**
**EDUCATION:**
**Bachelor's degree in Computer Science, Information Technology, Business Administration, or related technical field, or equivalent professional experience**
**EXPERIENCE:**
**Minimum 5+ years of proven experience in technical support, customer success, or client-facing technical roles**
**3+ years of hands-on experience working with software implementations, system integrations, and client project delivery**
**2+ years of project management experience with demonstrated ability to manage multiple concurrent client projects**
**Experience with data analysis tools and ability to create meaningful reports and dashboards**
**Experience with enterprise software platforms and complex technical integrations**
**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**
**Customer-centric mindset with passion for delivering exceptional service**
**Exceptional communication and interpersonal skills with ability to translate complex technical concepts to non-technical stakeholders**
**Strong analytical and problem-solving abilities with attention to detail and systematic approach to issue resolution**
**Demonstrated leadership skills with experience mentoring team members and driving process improvements**
**Understanding of data privacy and security compliance requirements (FERPA, SOX, etc.)**
**Familiarity with agile methodologies and DevOps practices**
**Proficiency with support and project management software including ticketing systems, CRM platforms, and collaboration tools**
**Strong technical aptitude with ability to quickly learn new platforms, APIs, and integration technologies**
**Understanding of web technologies, databases, and cloud-based platforms**
**Proven ability to work effectively in fast-paced, dynamic environments while managing competing priorities**
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (
Senior Technical Support Specialist
Posted today
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GFT is seeking a Senior Technical Support Specialist to join our IT Services team! This role can be fully remote, however candidates must reside in the United States.
GFT’s Shared Service Services team, which includes Human Resources, Legal, Accounting & Finance, IT Services and Marketing & Communications, is essential for managing and supporting the company's global operations. Shared Services is part of a broader strategy to transform the business and improve efficiency. The support of this amazing team of professionals is the backbone of our ability to deliver infrastructure consulting and design services.
What you’ll be challenged to do: The Senior Technical Support Specialist will serve as a source of technical support to our user base for data, voice, audio/video, hardware, and software as well as a Subject Matter Expert and a technical resource for their teammates. We are looking for a candidate whose passion for people and technology will help us continue to innovate and add value to the company.
In this capacity, the successful candidate will be responsible for the following:
- Use excellent customer service skills to support end users on a variety of technical computer-related issues, including software and hardware failures
- Respond to calls for breaks/fixes, moving/relocating new setup of equipment, etc.
- Identify, research, and resolve technical problems
- Escalate issues to appropriate teams as needed
- Ensure the timely resolution and documentation of all assigned tickets in ticketing system
- Create and maintain accurate documentation through IT procedures and knowledge articles
- Document every correspondence with end-users clearly and concisely in service desk system
- Deliver timely, accurate and actionable information to support teams as appropriate
- Improve upon and refine customer service knowledge and techniques through ongoing training
- Take ownership of resolving end user inquiries through effective communication and attempt to foresee causes of additional inquiries
- Use various systems concerning issue tracking, end user account management, inventory, and procurement
- Available for occasional on-call support as-needed (rotational)
- Overnight travel to GFT offices may be required
- Routinely lift to 50 pounds from the floor, access constricted IT infrastructure working spaces, crawl under/between desks for configuring and supporting workstations.
- 5+ years of experience with the follwoing:
- Desktop support environments, end user support, and customer service
- Experience supporting end users with Windows 10, Windows 11, and Microsoft Office/365 applications
- Experience troubleshooting both hardware and software issues for end users
- Ability to build positive working relationships with end users and your team
- Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively
- Ability to meet critical deadlines in a dynamic, rapidly changing environment
- Self-motivated, resourceful, productive in teams as well as when working independently
- Ability to move between tickets and other duties quickly and efficiently with excellent organizational and time management skills
- Experience handling a high volume of transactions
- Track record of successful high-impact decision making
- Previous experience as an end user support technician within the AEC (Architecture, Engineering, Construction Management) firm highly preferred
- Experience with the following:
- Mac OS X
- Intermediate networking knowledge
- M365 administration
- Video conferencing software and systems
- One Drive
- Microsoft SCCM
- Microsoft Active Directory
- Microsoft Exchange
- Microsoft InTune
- Project Management Frameworks
- PowerShell Scripting
- ITIL Principles and Processes
- FreshService Ticketing System
- Engineering specific software - i.e. AutoCAD, BIM, Microstation, etc.
At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.
Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.GFT: Ingenuity That Shapes Lives™ is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.
Unsolicited resumes from third party agencies will be considered the property GFT.
Location: NationwideCore Business Hours: 8:00 AM – 5:00 PMEmployment Status: Full-Time Salary Range: $70,000 - $90,000
Applicat on Deadline Date: 9/28/2025Salary dependent upon experience and geographic location
GFT does require the successful completion of a criminal background check for all advertised positions.
"California Applicants" Applicants in the County of Los Angeles - Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Applicants in the City of San Francisco - Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Applicants in the State of California - Qualified applications with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act.
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Field IT Technical Support
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RAYUS now offers DailyPay! Work today, get paid today!
The pay range for this position is $24.85 - $35.93 based on direct and relevant experience.
RAYUS Radiology is looking for an IT Field Technical Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Field Technical Support Specialist, you will be responsible for providing IT support and maintenance within the organization's computing environment and includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, and other end-user equipment to ensure optimal performance. In addition, this IT support role will be involved in projects as designated by business needs, including but not limited to upgrades, system replacements, new locations, and moves. This position is full-time, working Monday through Friday, 8am-5pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(80%) Technical Support and Maintenance
- Respond to client inquiries concerning systems operation and diagnosis of system hardware, software and reported issues/problems
- Communicate effectively with end-users to gather requirements, provide updates, and resolve issues in a timely manner
- Create, and respond to field service requests generated via the IT Service Management System (ITSM)
- Escalate complex issues to Level 2 or Level 3 support resources when necessary
- Install, configure, and maintain hardware components such as workstations, printers, and other equipment as required; and collaborate with other technical resources when necessary
- Create and maintain knowledge base documentation in the ITSM in order to facilitate self-service support and knowledge sharing
- Ensure software applications are up-to-date and compatible with existing systems
- Support and/or coordinate regular system updates and patches with Enterprise Imaging Services, System Engineer, Database and Network resources as needed
- Maintain an inventory of IT assets, including hardware, software licenses, and peripherals
- Maintain and manage recycle program of EOL equipment in collaboration with Enterprise IT Operations leadership
- Collaborate with cross-functional teams, i.e. Enterprise IT resources, vendors, and business stakeholders, to address IT-related challenges and implement solutions
- Support new location builds or move requests including but not limited to identifying and procurement of required hardware, configuration, and installation of equipment
- Supports audio and video equipment in conference rooms and imaging centers; and coordinates with 3rd party vendors and operational stakeholders as necessary
- Acts as a resource to peers and shares knowledge to resolve open inquiries efficiently and effectively
- After hours support onsite or offsite for emergencies and planned maintenance.(20%) Other duties and responsibilities
(20%) Other duties and responsibilities
- Completes other tasks and projects as assigned
Required:
- Associate's Degree in computer science, information technology, or related field; may consider a technical college certification and two (2) years of direct IT support experience in lieu of degree
- Two (2) years' experience working in a call center (helpdesk) environment
- Experience with operating systems (e.g., Windows, Linux), productivity software (e.g., Microsoft Office Suite), and networking protocols (e.g., TCP/IP, DNS)
- Proficiency in troubleshooting hardware, software, and network issues
- Valid driver's license and proof of current insurance
Preferred:
- Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), or equivalent are a plus
- Health care experience
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all
*DailyPay implementation is contingent upon initial set-up period
Technical Support Representative I
Posted 2 days ago
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Job Location
Redmond Headquarters - Redmond, WA
Position Type
Full Time
Education Level
High School
Salary Range
$ - $ Salary
Travel Percentage
None
Job Shift
Day
Description
About the Position
Entry level position, responsible for answering customer phone calls into technical support queues relating to company products and applications. Calls with customers are logged into Customer Relationship Management program. Interacts with Customer Services and Repair Services.
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Responds to phone calls on approved Aiphone systems and records information into CRM database.
- Provides written and/or verbal specified list of equipment based on job requirements.
- Provides written and/or verbal technical information or wiring instructions based on job requirements, as requested by customer and within the guidelines set by Technical Support department.
- Provides troubleshooting assistance on systems, or product issues. Escalates calls or emails to qualified technician if not trained on system or issue in question.
- Assists in completing Technical Support department assignments.
Interacts with co-workers as a team member.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to lift and/or move up to 20 pounds. The employee is regularly required to sit for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; and talk or hear. Occasionally required to climb ladders, stand, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part, ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Additionally, may require work in an electronics lab utilizing hand tools to wire and install Aiphone product for testing/ training purposes. Varied headquarter shifts start at 7:00AM. Cherry Hill shifts start at 8:30AM.
GENEROUS BENEFITS:
- Base salary with guaranteed bonus and performance bonus potential
- Health benefits
- Generous 401K match
- Additional benefits
Position requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
Education and Related Experience:
- High school education or GED and completion of at least 2 years of college and/or technical equivalent.
- One-year previous work experience in customer-facing job.
- Communicates effectively both orally and in writing. Written skills include ability to type and use the PC efficiently. Must be able to talk on the phone and work on the computer simultaneously and consistently throughout the work shift.
- Ability to work with others in the office, as well as maintain a professional manner when talking with customers, whether on the phone or in person.
- Steady paced, able to work consistently with many distractions. Must be able to work within a team and independently. Must be able to maintain an organized schedule with competing priorities, executing plans within scheduled deadlines.
- Aptitude to understand technical matters and be able to learn technical information from reading manuals. Knowledge of electronics is highly beneficial.
- Proficient in Microsoft 365 (Excel, Word, PowerPoint, and SharePoint) with knowledge of standard CRM Database package and other software programs used within the company.
- Demonstrate a willingness and aptitude to adapt to changing business environments.
- Self-motivated and well-organized. Self-study and personal motivation to learn and expand knowledge on a continual basis is vital.
- Acts in ethical and professional manner at all times with colleagues, customers, and vendors, representing the highest standards of Aiphone behavior.
- Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
- Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
Senior Technical Support Engineer
Posted 8 days ago
Job Viewed
Job Description
Senior Technical Support Engineer
Job Category: Client Support
Location: US - Arizona - Remote | US - California - Remote | US - Colorado - Remote | US - Montana - Remote | US - Nevada - Remote | US - Utah - Remote | US - Washington - Remote
Meet Our Team:
We are the face of Pega. Our aim is to provide world-class technical support and strategic guidance on Pegasystems' Products and Applications, with a focus on its security-ensuring our clients' platforms remain resilient, compliant, and secure. You will collaborate with top-tier colleagues and global customers to solve complex challenges and drive meaningful outcomes.
Due to the nature of work with FedRamp, US Citizenship is required
Picture Yourself at Pega:
?In this Senior Technical Support Engineer role, you will engage with senior-level stakeholders, supporting security aspects of our SaaS products and applications. You will be a trusted advisor, helping clients to navigate authentication, authorization, encryption, and vulnerability mitigation across their enterprise deployments.
What You'll Do at Pega:
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?Provide expert-level support for Pega's security applications and frameworks
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?Drive support cases to timely and quality clarification and subsequent resolution in Pega.
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?Collaborate with Services and Engineering teams while also ensuring timely and regular customer updates by owning issues.
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?Collaborate with global teams to remove impediments/blockers to keep issue investigations moving forward to meet established deadlines.
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?Establish priorities and communicate rationale and timeframe clearly to clients.
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?Work proactively on issues to avoid escalations by meeting Pega's service level agreement.
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?Self-learning and knowledge sharing with the team in new technology developments related to Pegasystems product suite.
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?Be a subject matter expert in product functionality and use to drive client-based solutions.
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?Contribute to ideas and suggestions for Process/Product improvement.
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?Flexibility to work in staggered shifts, including weekend coverage as per business needs?
Who You Are:
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An experienced technical expert with enterprise product support or development experience, a focus on security is ideal
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Skilled in diagnosing complex SaaS application issues and proposing scalable, secure solutions
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Demonstrated customer-facing skills including expectation management, communication skills, information management.
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Participate actively by self-learning and knowledge sharing with the team in new technology developments related Pegasystems product suite
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Preferably living in West Coast/Mountain/Central locations for this remote position.
What You've Accomplished:
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?Experience with Authentication and Authorization mechanisms, including the use of standards like OAuth2, SAML, and OIDC.
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?Working knowledge of Security Policies such as CSP, CSRF, and CORS
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?Solid understanding of Security Operations including data encryption, JWT's, Token Management, Keys and Certificate Management
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?Experience with OWASP Top 10 Vulnerabilities, analyzing vulnerability reports and solutions to mitigate (e.g. XSS, HTML Injection, etc.)
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?Bachelor's or Master's degree in Computer Science, Computer/Electronic Engineering, or a related field of study are preferred
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5+ years of experience in enterprise product support; development or troubleshooting capacity in Java/J2EE
Pega Offers You:
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Gartner Analyst acclaimed technology leadership across our categories of products
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Continuous learning and development opportunities
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An innovative, inclusive, agile, flexible, and fun work environment
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Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2
Job ID: 2229
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.