143 Technical Support jobs in Washington

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Solarity Credit Union is seeking a full-time Technical Support Analyst in our IT department at our North 5th branch in Yakima!

As a Solarity Technical Support Analyst, you will provide exceptional support for hardware, software and network issues ensuring that technology is fully optimized for serving Members and Team Members alike. Create seamless, extraordinary service to internal clients by providing efficient, agile, and proactive solutions.

The Cultural Fit

If the following Core Values resonate with who you are in your life, this might be the perfect fit for you:

• Courage: Having the fortitude to remain accountable, maintain the self-esteem of teammates and having the confidence to make decisions based on good judgment.
• Impact: Pursues meaningful results to make a positive difference, not satisfied with the status quo, and you want to constantly exceed the expectations of members and coworkers.
• Passion: You have a member-obsessed mindset and bring energy and focus to all aspects of your job. You are interested in celebrating wins of others and constantly embrace organization initiatives and change!

The top candidate will have.

• A degree in computer science.
• 2+ years of system or technical support experience.
• Knowledge and understanding of server and client operating systems.
• Ability to identify problems, solve complex problems and determine causes of operating errors with persistence.

A Day in the life of a Technical Support Analyst.

Each day will be a different adventure in this role. A snapshot of the day could look like:

• Start the day by checking tickets and emails for new or urgent requests.
• Participate in a huddle to discuss priorities and ongoing projects.
• Address technical issues reported by employees, including hardware, software, and network problems.
• Respond to employees' inquiries and guide them on using technology.
• Check on the status of unresolved tickets and provide updates.
• Participate in ongoing projects and stay informed about the latest technology.

Benefits:

• A comprehensive benefits package low-cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your health savings account.
• Generous paid time off allowances plus 12 paid holidays annually.
• A substantial retirement program match of up to 6% of your annual earnings.
• An employee wellness program including EAP coverage and gym reimbursement.
• An organizational culture that is committed to your success.
• Significant opportunity for career growth.
• A supportive leadership team.
• Excellent member service-oriented culture.
• Hourly pay range $25.23 - $39.42

EEO Statement:

Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at , ext. 1520 for assistance.

• Occasional event technical support at events around the country (2020: July in Las Vegas and the September in New Orleans)
• Physical labor - load-in, setup, tear down, and load out IT equipment
• Provide excellent customer service and teamwork
• Aptitude for applying logic to solve issues/problems, particularly technical/computer-related
• Work under the direction of management
• Continual onsite performance through self-motivation
• Develop and maintain professional standards of conduct
• Perform other duties as assigned

• Excellent customer service, ability to work well in a team environment
• Basic computer/technical skills, and working knowledge of Microsoft Windows and Office Suite
• Ability to travel 1-3 weeks at a time, once or twice throughout the year
• Exhibit grammar and English skills necessary to respond in a professional manner to all business correspondence
• Well-organized, flexible, proactive, and have attention to detail
• Must be 21 years of age or older

• Develop and manage market segment strategies, programs, and key customer relationships.
• Act as a technical consultant to align marketing, sales, and segment-specific initiatives.
• Gather customer requirements and deliver customized technical solutions and support.
• Create quotes and bids for customized or non-standard products and services.
• Evaluate customer systems for successful integration of company products.
• Prepare sales support materials, including proposals, contracts, and SLAs.
• Introduce, demonstrate, and promote new and existing products and services.
• Conduct market research and competitive analysis to inform strategy and tactics.
• Identify new product opportunities using existing technologies.
• Analyze and optimize market segment program effectiveness.
• Collaborate with Sales on customer-focused programs to drive ROI and sell-through.
• Forecast customer needs to support budgeting and program development.
• Deliver product training to internal teams and customers.

• Minimum of 2 years of experience in Advanced Composites Manufacturing.
• Minimum of 2 years of experience with Closed Mold Manufacturing processes.
• Bachelor's Degree in Composites Engineering or a related field.
• Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods.
• Proven ability to support or drive technical sales and customer engagement.
• Proficient in MS Office applications, particularly Word and Excel.
• Valid driver's license required.

• Experience with sales promotion techniques within the composites market.
• Familiarity with SAP or similar enterprise resource planning systems.
• Experience with Microsoft 365 and Outlook email platform.
• Demonstrated success in technical sales or customer-facing roles.

• Willing and able to travel both domestically and internationally up to 75% of the time to engage with customers, attend industry events, and support field operations.

**Description**

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).**

**ESSENTIAL FUNCTIONS:**

+ Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

+ Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

+ Access knowledge bases and resources on the Internet to aid in problem resolution.

+ Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

+ Develops help sheets and frequently asked questions lists for Solutions knowledge base.

**ADDITIONAL FUNCTIONS:**

+ Perform other duties, as assigned.

**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**

**Education:**

+ Associates degree in related field or an equivalent combination of experience and education is required.

**Experience:**

+ Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

+ Application support experience with Office 365 products with an emphasis on Word and Excel.

+ Experience with DMS/FileSite a plus.

**Knowledge, Skills, & Abilities:**

+ Working knowledge of network and local PC diagnostic utility tools.

+ Exceptional written and oral communication skills.

+ Ability to work in a fast-paced team environment.

+ Exceptional customer service orientation.

+ Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

+ Ability to absorb and retain information quickly.

+ Ability to effectively prioritize and execute tasks in a high-pressure work environment.

**WORK ENVIRONMENT & PHYSICAL DEMANDS:**

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

**PHYSICAL REQUIREMENTS**

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

**VISUAL ACUITY**

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

**COMPENSATION & BENEFITS**

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

+ Las Vegas: $60,000 to $5,000

+ Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

+ Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (oxrothschild.com/careers-for-staff/compensation-benefits)

**DISCLAIMER**

_Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._

_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (eoc.gov/poster) notice from the Department of Labor.