5 Technicians jobs in Burlington

**Description**
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).**
**ESSENTIAL FUNCTIONS:**
+ Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
+ Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
+ Access knowledge bases and resources on the Internet to aid in problem resolution.
+ Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
+ Develops help sheets and frequently asked questions lists for Solutions knowledge base.
**ADDITIONAL FUNCTIONS:**
+ Perform other duties, as assigned.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's degree in related field or an equivalent combination of experience and education is required.
**Experience:**
+ Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
+ Application support experience with Office 365 products with an emphasis on Word and Excel.
+ Experience with DMS/FileSite a plus.
**Knowledge, Skills, & Abilities:**
+ Working knowledge of network and local PC diagnostic utility tools.
+ Exceptional written and oral communication skills.
+ Ability to work in a fast-paced team environment.
+ Exceptional customer service orientation.
+ Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
+ Ability to absorb and retain information quickly.
+ Ability to effectively prioritize and execute tasks in a high-pressure work environment.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**COMPENSATION & BENEFITS**
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
+ Las Vegas: $60,000 to $5,000
+ Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
+ Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) ( Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Salary : $56,426.00 - $6,301.00 Annually
Location : 1002 Meadowood Greensboro, NC
Job Type: Full Time
Job Number: 03720
Department: Emergency Services
Opening Date: 07/10/2025
Closing Date: 7/28/2025 11:59 PM Eastern

GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government

Transparency & Communication | Equity & Inclusion | Accountability

Service & Outcomes Excellence | Our People Matter
Description
GENERAL STATEMENT OF DUTIES
This is a professional and highly technical position working independently in the completion of projects and duties which cross technical boundaries on software and hardware. This position enables and ensures the operational capabilities, efficient use, integrity and reliability of technologies needed in Emergency Services.
DINSTINGUISING FEATURES OF THE CLASS
Employees in this class are responsible for cross technology support including risk monitoring, overseeing, supporting and training on technology use; providing progressive support and application systems software and security administration and data analysis and systems data integration.
Examples of Duties
DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks

• Perform frontline problem investigation and make determination of solutions for technology issues, which cross all technical boundaries.
• Work closely with department staff, technologists from various vendors, allied agencies, and county IS to expedite problem resolution implementations, maximize user productivity potential, and provide permanent problem solutions.
• Plan, implement and monitor technology inventories and systematic changes.
• Plan, develop and implement systems of data collection and data integration.
• Provide rapid ad hoc reporting.
• Plan, develop and conduct topically driven computer software and hardware training.
• Perform software systems administration and security management for the department.
• Perform risk aversion monitoring of technology usage.
• Provide technical advisory support for department support systems and end user tools.
• Perform other duties as required or requested.

RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities

• Knowledge in use of various industry and standard computer software technologies.
• Knowledge of web use and development technologies.
• Knowledge of data systems analysis methods, tools and data integration technologies.
• Knowledge in structure and use of various industry standard computer hardware, networks and communications technologies including Citrix, VPN, IP, Secure Tunelling, etc.
• Knowledge of project planning, task management, technical documentation and communications.
• Proficiency in use of MS Office products including Word, Excel, Access, PowerPoint, Publisher, Outlook.
• Knowledge of development of scripting for MS Office products and other general industry products.
• Ability to use SQL based query tools to access various data sources.
• Ability to use various diagnostic tools, techniques, utilities and communications.
• Proficiency in organization and self-management and handling of simultaneous activities.
• Goal driven, thorough follow through and time management.
• Ability to carry out tasks with minimal supervision.
• Proficient in communicating technical and non-technical details at the right level in working and training of people from various computer backgrounds.
• Ability to gain knowledge through self-study.
• Ability to use research tools including web for work related investigation.
• Ability to establish and maintain good intra department and interdepartmental working relationships with a strong customer service orientation.

Typical Qualifications
Minimum Qualifications:

Bachelor's degree in Computer Science, Information Systems, Technology Engineering or related fields

OR

Two-year degree from an accredited college or university in Information Technology, Computer Science or related field and 2 years of experience developing and/or maintaining information systems.

Supplemental Information
Physical Demands

An employee in this position must be able to physically perform the basic life operational functions of stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. The employee must be able to perform medium work exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 of force constantly to move objects.
Working Conditions

Work consist of activities inside and outside with one or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dusts, mists, gases or poor ventilation.
May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note : This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assignment assigned to this class, there is available a completed job description with a physical abilities checklist, which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling .
We are excited about the opportunity of having you as a prospective new employee!

You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance (UnitedHealthCare ) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than 35 a month for medical coverage, dental coverage for 4 a month and vision coverage for 5 a month. That's less than 45 a month for medical, dental & vision coverage; that's unheard of.

Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.

We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!

Employee Assistance Program , 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.

13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.

Employer contributes 5% into your 401(k) - no match required.

Enrollment in the State Retirement Plan by contributing 6%.

Longevity pay beginning at five years of service.

We provide a 10,000 Life and AD&D benefit to eligible employees.

Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.

Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01

Please select the highest level of education you have completed All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications.

• No formal education
• Some High School, No Diploma/GED
• High School Diploma or GED
• Some College, No Degree
• Associate's Degree (AA, AS)
• Bachelor's Degree (BA, BS)
• Some Graduate Coursework, No Degree
• Master's Degree (MA, MS, MBA, etc.)

02

If you possess a degree, please specify your major below:
03

How many years of experience do you have in developing and/or maintaining information systems? (Must be detailed in application.)

• Less than 2 years
• 2 to less than 4 years
• 4 to less than 6 years
• 6 or more years

04

Which of the following areas do you have professional experience with? (Select all that apply)

• Software troubleshooting
• Hardware troubleshooting
• Data integration or system integration
• Risk monitoring or IT security
• Technical training or user support
• SQL or query tools
• Systems administration
• None of the above

05

Have you thoroughly reviewed your application before submitting?Please ensure that all required documents are attached and that the information provided is accurate and complete. Once submitted, applications cannot be modified.

• Yes
• No

Required Question

Job Title: Senior Mechanical Engineer
Location: 7900 National Service Rd Greensboro NC USA 27409
Duration: 12+ months
Pay rate: $56.00/hour.
Shift: Standard shift

Summary:

• 5 years relevant experience in Technical Support Engineer work focuses on provide specialized technical assistance to dealers and Volvo Group stakeholders to facilitate resolution to complex product technical concerns and workshop tools.
• May provide onsite training for customer support personnel.
• On Senior level applies advanced knowledge typically obtained through education and work experience.

Responsibilities may include:

• Managing projects / processes, working independently with limited supervision.
• Coaching and reviewing the work of lower-level professionals.
• Problems faced are difficult and sometimes complex.

**Alternate Locations:** Greensboro, NC (North Carolina)
**Work Arrangement:**
Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office
**Relocation assistance:** is not available for this opportunity.
**Requisition #:** 74715
**The Role at a Glance**
We are seeking an Audio-Visual (AV) Technical Support Specialist to join our team. This individual will possess strong troubleshooting skills across AV systems, including conference room collaboration tools, and demonstrate proficiency with device management platforms, Microsoft Windows PCs, Apple devices, and software collaboration tools.
In this role, you will work directly with business leaders and Senior Management Committee (SMC) members to provide high-level technical support. Success in this position requires excellent customer service skills, the ability to work collaboratively, sound decision-making under pressure, and effective escalation and delegation when necessary. You will also support executive administrators with the utmost professionalism and discretion.
**What you'll be doing**
+ Serve as the primary AV technical support specialist for meetings and events hosted by business leaders and senior management based in the Greensboro location.
+ Troubleshoot and resolve technical issues related to conference room AV systems. This includes opening service tickets with AV vendors and coordinating repairs and system testing.
+ Lead the planning, direction, and execution of AV event setups, including room configuration for onsite and offsite meetings.
+ Prepare and test AV systems, computers, and multimedia content in advance of executive events.
+ Provide training and support to presenters on the proper use of microphones, cameras, and content-sharing tools.
+ Monitor and manage AV systems during live events to ensure seamless execution for business and executive leadership.
+ Travel to offsite locations as needed to support key leadership events such as CEO Town Halls, SMC gatherings, and business leadership meetings.
+ Conduct bi-weekly testing of platforms and conference room systems to ensure operational readiness. Submit and track service tickets with vendors for timely resolution of issues.
+ Support the delivery of webcast events using platforms such as VBrick and Zoom.
+ Develop and maintain AV operational documentation, including procedures for production, disaster recovery, and system availability.
+ Design and implement automation solutions for AV asset management and system optimization.
**What we're looking for**
+ 3-5+ years of experience in IT incident/problem management (required).
+ Bachelor's degree in Computer Science or related field, or equivalent professional experience.
+ Proven experience providing technical AV support within an enterprise IT environment, specifically for senior executives and business leaders.
+ Strong technical troubleshooting capabilities in AV systems and collaboration tools, including:
+ Device management technologies (e.g., Cisco Collaboration Systems, Microsoft Teams Devices)
+ Software platforms (e.g., Microsoft Teams, Cisco WebEx, Zoom Events, VBrick)
+ Basic networking troubleshooting skills.
+ Demonstrated ability to communicate effectively with senior leadership while delivering high-quality technical support.
+ Exceptional customer service orientation; proactive, decisive, thorough, and able to manage responsibilities with precision.
+ Understanding of enterprise IT environments and the complexities of supporting distributed users and systems.
+ Proven ability to identify and implement process improvements.
**Application Deadline**
Applications for this position will be accepted through August 29, 2025, subject to earlier closure due to applicant volume.
**What's it like to work here?**
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
**What's in it for you:**
+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ Work arrangements that work for you
+ Effective productivity/technology tools and training
The pay range for this position is $108,501 - $195,900 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
**About The Company**
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook ( , X ( , LinkedIn ( , Instagram ( , and YouTube ( . For the latest company news, visit our newsroom ( .
**Be Aware of Fraudulent Recruiting Activities**
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
**Additional Information**
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .
This Employer Participates in E-Verify. See the E-Verify ( notices.
Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.