7 Technicians jobs in Edwardsville

Koch Air, LLC has been focused on the distribution of quality Carrier residential and commercial products since 1936, and is among the oldest and largest Carrier distributors. Today, Koch Air, has eleven branch locations, 35 delivery vehicles, and more than 300,000 square feet of equipment and parts warehousing throughout the Midwest.

We are seeking a Technical Support Advisor for our St. Louis branch supporting the products sold by Koch Air. This Technical Support Advisor will join an experienced team that drives world class customer support over the entire Koch Air footprint.

Job activities include but are not limited to:

• Assist contractor technicians with troubleshooting HVAC products sold by Koch Air, functioning as a technical expert.
• Utilize the latest software technologies including Microsoft Office, PowerPoint, and electronic communication platforms to effectively provide timely and accurate information to our contractor technicians.
• Provide technical expertise on new product designs, redesigns, and recalls.
• Coordinate and facilitate on-site visits with contractor technicians to resolve HVAC product performance issues.
• Identify and facilitate training programs for contractor technicians via classroom, virtual meetings or on-site.

• Bachelor's degree in engineering OR 2-year Technical degree with 10 years HVAC service experience.
• Experience with commercial applied HVAC equipment required and VRF preferred.
• Prior experience as an HVAC Service Technician or Technical Support Advisor.
• Strong communication skills both verbally and written.

Definition Under the direct to minimum supervision of the head of the Division, Department, or Program, the non-academic, non-classified short-term support employee will provide services to the department to support and assist regular employees by performing a variety of needed temporary tasks. Non-academic, non-classified short-term employees are not part of classified service. They are at-will employees, with no entitlement rights to any position in the District and are not benefits eligible. Employment shall not displace Classified personnel. These employees perform services and tasks that, once completed, will not be extended or needed on a continuing basis. They may work at one-time events on an irregular basis. Short-term employees may not exceed 160 working days within a fiscal year (July 1 - June 30), work no more than 19 hours per week, and only occupy one primary assignment within the District. *Retired CalPERS Annuitants* may not exceed 960 hours in a fiscal year. Representative Duties Provide temporary technical assistance to divisions, departments, events, and programs. Perform additional related duties as assigned. Qualifications and Physical Demands Minimum Qualifications: Dependent on the specific Division, Department, or Program. Or any combination of education and experience providing the required qualifications. Licenses or Other Requirements: Some assignments may require a valid California driver's license or relevant certifications. Continuing education or training may be necessary. Knowledge of: Dependent on the specific job assignment. Ability to: Dependent on the specific job assignment. Conditions of Employment Employment is contingent upon verification of employment history, background check, eligibility to work in the U.S., and approval by the CCCD Board of Trustees. Short-term employment does not include benefits or paid holidays but entitles sick leave per Labor Code 2810.5, except for CalPERS retired annuitants. Regular attendance is essential. The position is considered a mandated reporter under California law, and the District promotes diversity and inclusivity. Reasonable accommodations will be provided for qualified applicants with disabilities. Application materials must be submitted online at . Incomplete or mailed applications will not be considered. Additional Information Application Requirements: Complete online application Answer all supplemental questions Travel expenses are the applicant's responsibility if selected for an interview. For accommodations in the application process, contact Human Resources at ( . Physical Demands and Work Environment: Physical demands are representative of those required to perform essential job functions. The work environment characteristics are typical of those encountered in this role. Reasonable accommodations may be made for individuals with disabilities. The District is an Equal Opportunity Employer and values diversity. It does not discriminate unlawfully based on race, color, sex, gender identity, religion, age, national origin, sexual orientation, marital status, medical condition, disability, military status, or genetic information. #J-18808-Ljbffr

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Kuala Lumpur, Malaysia About the Team The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. What You'll Do Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence. Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare's Zero Trust platform, including products like Access, Gateway, and Teams. Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access. Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings. Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use. Partner with Cloudflare's Product, Engineering, and Security teams to escalate and resolve advanced customer issues. Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs. Assist customers in identifying and responding to security incidents, leveraging Cloudflare's threat intelligence and security tools. What We're Looking For You have a minimum of 4 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products. Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers. Strong customer service orientation and communication skills, both written and verbal, fluent in English and preferably a second language like Mandarin, Hindi, Tamil, Korean or Japanese. Ability to work independently and collaboratively in a fast-paced, dynamic environment. You have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc). Hands-on experience with identity and access management (IAM) systems, such as Okta, Ping Identity, or Azure Active Directory. Strong knowledge of authentication protocols (SAML, OIDC, LDAP) and secure web gateway technologies. Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing. Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations. You have worked with PostgreSQL, MySQL, MS SQL or other database servers. Bachelor's degree in Computer Science, Cybersecurity, or a related field (or equivalent experience). Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. #J-18808-Ljbffr

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Enterprise Sr. Technical Support Project Manager will be responsible for managing key customer engagements. This will include handling communications across multiple internal teams, solution vendors, and customers. The focus will be on managing all customer escalations/prioritization regarding product defects, critical feature requests, ticket reviews, and executive reporting.

Sr. Technical Support Project Manager will help address the junior members of the teams' questions and provides operational training and support to ensure the less tenured team members are equipped with the tools they require to provide the best-in-class service to their customers.

Close coordination is required between various Qualys internal teams: Support, Operations, Development, Quality Assurance, Sales, and Product Management. The right Candidate must have excellent Technical, Organizational, Communication, Leadership, and Customer relationship skills. This candidate would need to understand the customer use case, establish proper expectations with customers, drive speedy resolution within the schedule, and communicate status throughout the organization.

DUTIES AND RESPONSIBILITIES:

• Provide an outstanding experience that increases account retention, which would lead to renewals and adoption of Qualys products.
• Improve customer experience throughout the end-to-end customer lifecycle.
• Partner with Sales to ensure renewal and expansion opportunities are identified.
• Follow the defined customer success plan to expand product adoption, nurture, grow, and maintain the relationship.
• Ensure that account issues are resolved quickly by escalating to the appropriate stakeholders throughout the company and working with global delivery.
• Promote a customer-centric mindset across the organization.
• Host and drive regular status meetings with the customer, meeting minutes, and tracking of deliverables.
• Review product adoption, overall customer experience, and perception of product and service through establishing MBRs/QBRs.
• Participate in Incident management process and drive Incidents for their customers.
• Participate in Qualys integration and capture value the customer expects. Understand complete mapping and understanding of customer infrastructure, Qualys product process and use, and a road map to capture the product's full value to reduce risk.
• Assist TAMs with prioritizing, tracking, testing, and delivering new Business Critical feature requests and reporting them to the respective customer.
• Understand and document the impact of an issue that may present to a customer, the priority of any open tickets, and timelines for ongoing projects and commitments.
• Track customer sentiment, identify revenue risk, and document and project customer voice.
• Establish working relationships with key stakeholders and customers. Identify and document Qualys champion and economic buyer.
• Facilitate necessary communication between internal teams and customers.
• Root Cause Analysis (RCAs) and postmortem reports for critical situations. Mentorship of the newer team members on the RCA process and drafting RCA criteria.
• Gather and present measurable indicators of project success via detailed or summarized reports.
• Create and provide presentations to internal and external executive leadership on the state of the accounts.
• Demonstrated ability to successfully resolve broadly defined, complex, diverse, and/or occasionally unprecedented situations.
• Track and report internally & externally the overall account health and status of escalations where the account has ongoing escalations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• BA/BS computer science degree or equivalent work experience.
• Experience in the IT Security domain
• 7+ years of customer-facing experience managing successful and proven outcomes.
• 5+ years of SAAS experience
• Familiarity with Vulnerability Management, PCI, NIST, or Web Applications
• Certifications Desired: CompTIA Security+, PMP, CISM, or CISSP
• Prior Qualys product experience and knowledge are added benefits.
• Project Management, business process reengineering, and change management methodology knowledge.
• Strong technical acumen and passion for learning new technologies.
• Excellent communication and presentation skills, both written and verbal
• Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric
• Ability to engage in technical discussions with the customer regarding product usage and identify the business impact of customer issues.

***

Annual Salary Guidelines: $115,000 - $135,000

Qualys is an Equal Opportunity Employer, please see our EEO policy.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Lisbon or London Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Core products: DNS, SSL, CDN, Load Balancing, etc. Examples of desirable skills, knowledge and experience You have previous experience working as part of a team in a customer-facing role You have experience solving HTTP, DNS and other networking-related problems You understand how the Internet works You have experience working in a support role where you thrived every time you resolved a ticket You are comfortable communicating through various support channels and always put the customer first You are a motivated self-starter and always looking to expand your existing skillset Bonus Points You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin You are familiar with Cloudflare and have a site actively using our platform You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump) You are familiar with Nginx, Apache, IIS or any other web servers You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers You have worked with PostgreSQL, MySQL, MS SQL or other database servers What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. #J-18808-Ljbffr