63 Umass Memorial Health Care jobs in Worcester

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Reliant Medical Group (Adult Medicine) has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator/Support Specialist to join our team. Support Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: 38.75 hours a week, Monday through Friday 8:30 am to 5:00 pm

Location: 101 Cedar St. Milford, MA 01757

Primary Responsibilities:

• Verifies and updates demographics and other patient information including necessary consent and other documents
• Schedules patients accurately, according to department protocols and provider preference
• Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report
• Provides education, estimate preparation, and other pre-appointment instruction as needed
• Receives and addresses patient-care-related telephone calls. Provides routine information on procedures and standard policies and refers matters to the appropriate person within the department/site
• Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
• Accurately and appropriately documents information in the electronic medical record system
• Receives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to complete requests. Completes follow-up and documentation as needed
• Understands basic insurance concepts such as capitated patients, co-

POSITION SUMMARY

The Patient Care Coordinator position at MASS LUNG & ALLERGY (MLA), performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The candidate must work collaboratively with all staff in support of patient services, exhibiting flexibility and a "can-do" attitude. The person in this role may travel to any of the MLA locations to support the front office as needed. Patient services are the key priority in this position requiring the Patient Care Coordinator to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment that promotes patient comfort and trust.

The candidate must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

KEY DUTIES AND RESPONSIBILITIES:

• Answer multi-line phones and either direct the caller to the appropriate party or handle caller's needs yourself.
• Greet patients upon arrival, check them in and obtain insurance information and/or referrals (if needed), including signatures and any other necessary data, verifying all information is correct.
• Work on all active claims as assigned.
• Responsible for contacting patient for missing/incorrect information prior to appointment, including but not limited to: insurance issues, referrals, PCP issues, etc.
• Assist patients with Kiosk, Portal and/or Healow usage and/or questions.
• Provide patient with intake and new patient forms as well as copies of our office policies and legally required documents.
• Enter faxes from both the copier as well as eCW into the patient's chart and either assign to the appropriate staff member or handle it themselves.
• Check out patients, schedule follow up appointments and assign actions as needed.
• Process payments from patients for co-pays, past due balances & self-pay.
• Schedule appointments for new and recurring patients based on provider availability.
• Correctly document no shows appointments in accordance with the no-show policy.
• Retrieve all messages from voice mails.
• Stamps all outgoing mail in the morning.
• Monitors office supply inventory and submit order requests as needed.
• Covers responsibilities at other offices as needed and assigned.
• Ensures waiting areas are clean & organized with respect to standards in safety and quality patient care.
• Provide patients with support and guidance as needed.
• Attends staff and medical meetings, as required.
• Performs all duties in support of successful EHR/EPM implementation.
• Maintains work station, according to protocols (free of meals and open beverages).
• Covers at the Call Center if assigned to do so.
• Performs additional duties, as assigned by the Manager and in support of quality assurance and improvement.

QUALIFICATIONS:

• Excellent communication and problem-solving skills at a level necessary for understanding provider and supervisors' instructions, and for accurately documenting patients' medical information.
• Beginner to intermediate computing and phone skills.
• Willingness to work evenings and/or weekends if needed; demonstrates flexibility in regards to job duties and assignments.
• Ability to multi-task and work effectively in a high-stress and fast-moving environment.
• Working knowledge of "Universal Precautions," demonstrates professionalism at all times.
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
• Bilingual English/Spanish and/or other languages strongly preferred.
• Valid Driver's License, insurance, and ability to travel as required to perform duties.

EDUCATION AND EXPERIENCE :

• High school diploma (or GED) required.
• Experience working in a Medical Office Setting.
• Electronic medical records experience preferred, eCW, etc.
• Previous experience with insurance and referrals preferred.

• Answer multi-line phones and either direct the caller to the appropriate party or handle caller's needs yourself.
• Greet patients upon arrival, check them in and obtain insurance information and/or referrals (if needed), including signatures and any other necessary data, verifying all information is correct.
• Work on all active claims as assigned.
• Responsible for contacting patient for missing/incorrect information prior to appointment, including but not limited to: insurance issues, referrals, PCP issues, etc.
• Assist patients with Kiosk, Portal and/or Healow usage and/or questions.
• Provide patient with intake and new patient forms as well as copies of our office policies and legally required documents.
• Enter faxes from both the copier as well as eCW into the patient's chart and either assign to the appropriate staff member or handle it themselves.
• Check out patients, schedule follow up appointments and assign actions as needed.
• Process payments from patients for co-pays, past due balances & self-pay.
• Schedule appointments for new and recurring patients based on provider availability.
• Correctly document no shows appointments in accordance with the no-show policy.
• Retrieve all messages from voice mails.
• Stamps all outgoing mail in the morning.
• Monitors office supply inventory and submit order requests as needed.
• Covers responsibilities at other offices as needed and assigned.
• Ensures waiting areas are clean & organized with respect to standards in safety and quality patient care.
• Provide patients with support and guidance as needed.
• Attends staff and medical meetings, as required.
• Performs all duties in support of successful EHR/EPM implementation.
• Maintains work station, according to protocols (free of meals and open beverages).
• Covers at the Call Center if assigned to do so.
• Performs additional duties, as assigned by the Manager and in support of quality assurance and improvement.

• Excellent communication and problem-solving skills at a level necessary for understanding provider and supervisors' instructions, and for accurately documenting patients' medical information.
• Beginner to intermediate computing and phone skills.
• Willingness to work evenings and/or weekends if needed; demonstrates flexibility in regards to job duties and assignments.
• Ability to multi-task and work effectively in a high-stress and fast-moving environment.
• Working knowledge of "Universal Precautions," demonstrates professionalism at all times.
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
• Bilingual English/Spanish and/or other languages strongly preferred.
• Valid Driver's License, insurance, and ability to travel as required to perform duties.

• High school diploma (or GED) required.
• Experience working in a Medical Office Setting.
• Electronic medical records experience preferred, eCW, etc.
• Previous experience with insurance and referrals preferred.

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

Reliant OBGYN has an immediate opening for a friendly, patient focused and detailed orientedPatient Service Specialist to join our team. The Patient Care Coordinator  is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule (38.75 hours):  Monday through Friday, between the hours of 7:00 am to 5:00pm. The scheduled will be determined by the practice manager upon hire.

Location : 24 Newton St. Southborough, MA. May be asked to float to other practices if needed for coverage.  

Primary Responsibilities:

• Obtain accurate and updated patient information, such as name, address, insurance information
  
• Perform insurance verification on the date of service
  
• Obtain patient signatures for required documents
  
• File and maintain medical records
  
• Confirms and schedule appointments
  
• Answering incoming and outgoing telephone calls promptly and courteously
  
• Perform referral documentation promptly
  
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
  
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
  
• Work cohesively with fellow employees to achieve specific team goals
  
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
  
• Comfortable working in high pace environment 
  
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
  
• Assure the continuity of care through scheduling and tracking systems
  
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
  
• Comply with administrative policies to ensure quality of care
  
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
  
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements  
  
• Performs other duties as assigned
  

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  
• Medical Plan options along with participation in a Health Spending

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Reliant OBGYN has an immediate opening for a friendly, patient focused and detail oriented Patient Service Specialist to join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule: Monday through Friday, between the hours of 7:00 am to 5:00pm. The schedule will be determined by the practice manager upon hire.

Location: 24 Newton St. Southborough, MA. May be asked to float to other practices if needed for coverage.

Primary Responsibilities:

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File and maintain medical records
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Reliant OBGYN has an immediate opening for a friendly, patient focused and detailed orientedPatient Service Specialist to join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Schedule (38.75 hours): Monday through Friday, between the hours of 7:00 am to 5:00pm. The scheduled will be determined by the practice manager upon hire. Location: 24 Newton St. Southborough, MA. May be asked to float to other practices if needed for coverage. Primary Responsibilities: Obtain accurate and updated patient information, such as name, address, insurance information Perform insurance verification on the date of service Obtain patient signatures for required documents File and maintain medical records Confirms and schedule appointments Answering incoming and outgoing telephone calls promptly and courteously Perform referral documentation promptly Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports Adhere to the standards identified via Sparq regarding Optum Employee Policies Work cohesively with fellow employees to achieve specific team goals Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements Comfortable working in high pace environment Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care Assure the continuity of care through scheduling and tracking systems Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations Comply with administrative policies to ensure quality of care Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.Responsibilities: Greet and check in patients, ensuring accurate and complete patient information. Collect copays and patient balances as needed. Manage appointment scheduling. Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional. Collect and update patient information. Assist with administrative tasks such data entry and maintaining patient records. Requirements High school diploma or equivalent. Prior experience in a customer service or administrative role, preferably in a healthcare setting. Excellent interpersonal and communication skills. Strong attention to detail and organizational skills. Ability to multitask, prioritize tasks, and work in a fast-paced environment. Proficient in computer skills and ability to learn new software systems. Benefits Monthly performance bonus Medical, dental, vision insurance STD/LTD Hospitalization insurance Accident insurance Life insurance 401k with employer match Employee assistance program Employee discounts Employee referral program Paid time off (PTO)