903 Us Department Of Veterans Affairs jobs in the United States

Join Scale, where we're on a mission to accelerate AI development and transform the world. We're seeking a dedicated recruiter to help build our Public Sector business, an essential part of our ambitious strategy to meet the growing demand for AI expertise. As part of our Recruiting team, you'll play a vital role in shaping our future. If you have a collaborative spirit and a passion for tackling challenges, we want to hear from you!

• Develop a deep understanding of our business and culture to provide strategic thought partnership to the teams you support.
• Lead the complete recruitment cycle from initial outreach to offer and closing.
• Build strong relationships with key stakeholders and cross-functional partners to ensure recruitment success.
• Utilize recruiting metrics to inform your activities, presenting insights to hiring managers effectively.
• Collaborate closely with hiring teams to define job descriptions, requirements, and interview processes.
• Work alongside recruiters and coordinators to ensure a transparent interview experience for all candidates.
• Establish trust-based relationships with candidates to understand their needs and concerns.
• Act as a skilled negotiator and guide during final offer discussions.
• Contribute to building inclusive and diverse teams as we grow.
• Educate hiring teams on best practices for interviewing.
• Take ownership of sourcing passive candidates for your pipelines when necessary.
• This role requires in-office attendance 3 times a week at our San Francisco or New York location, with an allowance for 4 additional remote weeks per year.

• At least 3 years of recruiting or sourcing experience at dynamic start-ups.
• Proven ability to utilize both quantitative and qualitative data to influence decision-making by hiring managers and leaders.
• Skilled in presenting complex information clearly and effectively.
• Exceptional verbal and written communication abilities.
• Strong negotiation skills and up-to-date market knowledge.
• Adept at organizing and managing multiple stakeholders effectively.

We offer competitive compensation packages, which include base salary, equity, and benefits. The salary range for this position in San Francisco, New York, and Seattle is $132,000 to $192,000 USD, depending on various factors including skills, experience, and interview performance.

At Scale, we are proud to promote an inclusive, equal opportunity workplace. We embrace diversity and are dedicated to providing accommodations for candidates with disabilities. If you require assistance during the application process, please contact us for support.

We collect personal data to manage job applications and will protect your information in accordance with our privacy policy.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Summary

The Services Operations Systems & Tools Team is seeking an experienced Technical Architect to support the evolving systems and tools landscape for the Public Sector. This role is responsible for designing and leading the delivery of complex, scalable Salesforce solutions that enhance internal operations. The ideal candidate brings deep expertise in Salesforce administration, configuration, and customization, with experience spanning Apex, Visualforce, Lightning, APIs, mobile development, AI, and integration/ETL technologies. They are comfortable working on large, technical projects and supporting both standard and custom-built tools.

In this role, the Technical Architect will partner with stakeholders to understand strategic objectives, define future-state processes, develop and validate technical use cases, gather requirements, and deliver system enhancements. They will also be involved in configuring, prototyping, and testing new features while ensuring seamless integration with external systems. A strong understanding of scalable system design, strategic thinking, and the ability to communicate effectively across technical and non-technical teams is essential for success.

Required

• Citizen of the United States

• Currently live in the United States

• Bachelor's Degree

Responsibilities

• Collaborate with business stakeholders to gather requirements, understand strategic objectives, and translate business needs into scalable technical solutions.

• Lead technical design sessions, architect and document robust Salesforce solutions, and identify gaps between current capabilities and desired end states.

• Design, develop, customize, and maintain Salesforce applications, ensuring high-quality technical delivery across custom development, system integrations, and data migrations.

• Integrate Salesforce with third-party platforms and external data sources, leveraging APIs and middleware as needed.

• Establish and uphold coding standards; conduct and lead code reviews to ensure best practices, maintainable design patterns, and overall solution quality.

• Monitor and maintain the performance of Salesforce applications, troubleshoot technical issues, and execute thorough testing and debugging.

• Design and implement process automation using Salesforce tools such as Flow, Process Builder, and Workflow Rules to drive operational efficiency.

• Support the deployment of Salesforce releases, enhancements, and environment updates, ensuring smooth transitions and minimal business disruption.

• Lead and manage the DevOps process, including environment management, CI/CD pipeline setup, automated testing, and automated deployments to ensure high-quality, efficient, and secure deployments across development and production environments.

• Mentor and guide Salesforce developers by providing technical leadership, code reviews, feedback, and support to ensure skill growth and high-quality development that aligns with industry best practices.

• Stay up to date with Salesforce platform updates, best practices, and emerging industry trends to drive continuous improvement.

• Communicate effectively with global teams, providing clear updates on progress, accomplishments, and potential roadblocks.

• Collaborate with Subject Matter Experts (SMEs), Business Architects, and Product Owners to define requirements, validate solution designs, and develop enablement and testing materials.

• Act as a liaison with Salesforce product teams to support solution delivery, issue resolution, and platform enhancements.

Required Experience / Expertise / Skills

• Over 10 years of experience in CRM solutions, with at least 6 years specializing in the Salesforce platform.

• Proven expertise in designing and developing large-scale, web-based systems with comprehensive exposure to the full software development lifecycle.

• Deep understanding of Salesforce architecture with the ability to design scalable, high-performance solutions.

• Proficient in key design patterns, handling large data volumes, and applying platform best practices.

• Strong knowledge of data sharing, visibility models, and their architectural implications within Salesforce.

• Hands-on experience with Salesforce Lightning components, Apex programming, and Visualforce development.

• Familiar with Salesforce Einstein Analytics and AI-driven features to enhance platform intelligence and automation.

• Skilled in Salesforce integration using APIs (REST, SOAP, etc.) and third-party tools.

• Salesforce Certified Platform Developer I (required); additional certifications such as Platform Developer II or Salesforce Administrator are highly desirable.

• Proficient in version control systems such as Git, with a solid understanding of CI/CD pipelines tailored for Salesforce.

• Advanced knowledge of cloud computing concepts and the broader Salesforce product suite.

• Strong attention to detail and a commitment to quality, with a proactive approach to learning new technologies, business processes, and development frameworks.

• Experienced in environment and release management, source control strategies, and deployment best practices.

• Adept at working within Agile development environments and cross-functional teams.

• Salesforce Certified Administrator and Advanced Administrator with hands-on product experience.

• Strong familiarity with CRM systems, data management practices, and Certinia's PSA (PS Cloud) and financial tools.

• Proven experience in customer-facing consulting roles, delivering value through tailored Salesforce solutions.

• Background in Sales Operations and/or Professional Services, with a solid understanding of operational workflows and business processes.

• Practical experience with Contract Lifecycle Management (CLM), Configure-Price-Quote (CPQ) systems, and systems integration.

• Skilled in developing comprehensive documentation, including use cases, user stories, and both business and technical requirements.

• Adept at collaborating across cross-functional teams-bridging business and technical stakeholders to gather requirements, prototype solutions, conduct testing, and support successful solution delivery and user adoption.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best , and our AI agents accelerate your impact so you cando your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Summary

The Services Operations Systems & Tools Team is seeking an experienced Technical Architect to support the evolving systems and tools landscape for the Public Sector. This role is responsible for designing and leading the delivery of complex, scalable Salesforce solutions that enhance internal operations. The ideal candidate brings deep expertise in Salesforce administration, configuration, and customization, with experience spanning Apex, Visualforce, Lightning, APIs, mobile development, AI, and integration/ETL technologies. They are comfortable working on large, technical projects and supporting both standard and custom-built tools.

In this role, the Technical Architect will partner with stakeholders to understand strategic objectives, define future-state processes, develop and validate technical use cases, gather requirements, and deliver system enhancements. They will also be involved in configuring, prototyping, and testing new features while ensuring seamless integration with external systems. A strong understanding of scalable system design, strategic thinking, and the ability to communicate effectively across technical and non-technical teams is essential for success.

Required

• Citizen of the United States

• Currently live in the United States

• Bachelor's Degree

Responsibilities

• Collaborate with business stakeholders to gather requirements, understand strategic objectives, and translate business needs into scalable technical solutions.

• Lead technical design sessions, architect and document robust Salesforce solutions, and identify gaps between current capabilities and desired end states.

• Design, develop, customize, and maintain Salesforce applications, ensuring high-quality technical delivery across custom development, system integrations, and data migrations.

• Integrate Salesforce with third-party platforms and external data sources, leveraging APIs and middleware as needed.

• Establish and uphold coding standards; conduct and lead code reviews to ensure best practices, maintainable design patterns, and overall solution quality.

• Monitor and maintain the performance of Salesforce applications, troubleshoot technical issues, and execute thorough testing and debugging.

• Design and implement process automation using Salesforce tools such as Flow, Process Builder, and Workflow Rules to drive operational efficiency.

• Support the deployment of Salesforce releases, enhancements, and environment updates, ensuring smooth transitions and minimal business disruption.

• Lead and manage the DevOps process, including environment management, CI/CD pipeline setup, automated testing, and automated deployments to ensure high-quality, efficient, and secure deployments across development and production environments.

• Mentor and guide Salesforce developers by providing technical leadership, code reviews, feedback, and support to ensure skill growth and high-quality development that aligns with industry best practices.

• Stay up to date with Salesforce platform updates, best practices, and emerging industry trends to drive continuous improvement.

• Communicate effectively with global teams, providing clear updates on progress, accomplishments, and potential roadblocks.

• Collaborate with Subject Matter Experts (SMEs), Business Architects, and Product Owners to define requirements, validate solution designs, and develop enablement and testing materials.

• Act as a liaison with Salesforce product teams to support solution delivery, issue resolution, and platform enhancements.

Required Experience / Expertise / Skills

• Over 10 years of experience in CRM solutions, with at least 6 years specializing in the Salesforce platform.

• Proven expertise in designing and developing large-scale, web-based systems with comprehensive exposure to the full software development lifecycle.

• Deep understanding of Salesforce architecture with the ability to design scalable, high-performance solutions.

• Proficient in key design patterns, handling large data volumes, and applying platform best practices.

• Strong knowledge of data sharing, visibility models, and their architectural implications within Salesforce.

• Hands-on experience with Salesforce Lightning components, Apex programming, and Visualforce development.

• Familiar with Salesforce Einstein Analytics and AI-driven features to enhance platform intelligence and automation.

• Skilled in Salesforce integration using APIs (REST, SOAP, etc.) and third-party tools.

• Salesforce Certified Platform Developer I (required); additional certifications such as Platform Developer II or Salesforce Administrator are highly desirable.

• Proficient in version control systems such as Git, with a solid understanding of CI/CD pipelines tailored for Salesforce.

• Advanced knowledge of cloud computing concepts and the broader Salesforce product suite.

• Strong attention to detail and a commitment to quality, with a proactive approach to learning new technologies, business processes, and development frameworks.

• Experienced in environment and release management, source control strategies, and deployment best practices.

• Adept at working within Agile development environments and cross-functional teams.

• Salesforce Certified Administrator and Advanced Administrator with hands-on product experience.

• Strong familiarity with CRM systems, data management practices, and Certinia's PSA (PS Cloud) and financial tools.

• Proven experience in customer-facing consulting roles, delivering value through tailored Salesforce solutions.

• Background in Sales Operations and/or Professional Services, with a solid understanding of operational workflows and business processes.

• Practical experience with Contract Lifecycle Management (CLM), Configure-Price-Quote (CPQ) systems, and systems integration.

• Skilled in developing comprehensive documentation, including use cases, user stories, and both business and technical requirements.

• Adept at collaborating across cross-functional teams-bridging business and technical stakeholders to gather requirements, prototype solutions, conduct testing, and support successful solution delivery and user adoption.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best , and our AI agents accelerate your impact so you cando your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

As Scale's product portfolio and customer base expand, we are seeking skilled DevOps Engineers, Public Sector to be at the forefront of building out and enhancing our CI/CD pipelines. You will play a crucial role in streamlining our Software Development Life Cycle (SDLC) through collaborative efforts, moving us from a state of manual, disparate deployments to a more unified and automated system.

These engineers will gain a deep understanding of our core products' architecture and composition, enabling them to effectively deploy and manage these systems when needed. A critical aspect of this role will be seamlessly integrating various machine learning (ML) tasks and updates into our SDLC, transforming currently separate ML components into a cohesive and automated workflow. While direct ML expertise is not required, a desire to learn and integrate ML components into the lifecycle is essential.

You will:

• Design, develop, and maintain robust CI/CD pipelines to automate the deployment of our lowside and highside products.
• Collaborate closely with product and engineering teams to enhance existing application code for improved compatibility and streamlined integration within automated pipelines.
• Contribute to the overall architecture and design of our deployment systems, bringing new ideas to life for increased efficiency and reliability.
• Troubleshoot and resolve complex deployment issues, ensuring minimal disruption to development cycles.
• Develop a deep understanding of our product and ML architectures to facilitate seamless integration and deployment.
• Document pipeline processes and configurations to ensure maintainability and knowledge transfer.
• Proactively incorporate security best practices into all stages of the CI/CD pipeline, building security into our development processes.
• Drive standardization and foster collaboration across different product teams to achieve a unified and efficient SDLC.

Ideally you'd have:

• 2-3 years of experience as a DevOps Engineer, DevSecOps Engineer, Software Engineer with a strong focus on CI/CD, or a similar role.
• Proven track record of building or significantly enhancing CI/CD pipelines.
• Experience configuring and adapting application code to integrate seamlessly with evolving CI/CD environments.
• Strong proficiency in scripting and automation (e.g., Python, Bash, PowerShell).
• Familiarity with various CI/CD platforms (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
• Knowledge of software architecture, system design, and version control systems.
• Comfort with rapidly changing, fast-paced environments and a passion for finding automated solutions to complex problems.
• Basic understanding of security best practices in software development and an eagerness to integrate them.
• A hunger for learning new technologies, particularly in the realm of integrating ML into automated workflows.
• Strong problem-solving, analytical, collaboration, and communication skills.
• Possession of an active Secret or TS/SCI clearance is beneficial, but not a requirement, for this Public Sector position.

Nice to haves:

• Familiarity with cloud platforms (e.g., AWS, Azure, GCP).
• Experience with containerization technologies (e.g., Docker, Kubernetes).
• Exposure to machine learning lifecycles or MLOps concepts.
• Prior experience in classified environments.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision .

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a ServiceNow Solution (pre-sales) Architect for our US Public Sector business, with a focus on Artificial Intelligence, Data, and Workflow, with deep expertise in Enterprise Environments and integration strategies. You will join a team of expert 'builders', passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You'll be responsible for creating and communicating architecture and strategies to audiences up to and including CIO/CTO/CAIO. We're looking for someone to guide cross-functional teams through complex challenges, identifying friction points, and architecting scalable solutions. You thrive in fast paced environments, and enjoy experimenting with AI to make your job easier every day and want to help shape an AI-native Solution Consulting organization. The Public Sector Solution Architect will provide deep technical expertise during the pre-sales process by supporting prospects with product and solution leadership. The ideal candidate is a technical pre-sales solution consultant who can go wide and deep on solution positioning, with a desire to solve the Public Sector's biggest technical challenges.

What you get to do in this role:

· Oversee the design of AI-native systems ensuring technical excellence and business relevance

· Interact with customers and prospects to understand their business needs and desired experience

· Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments

· Strong alignment with product management and engineering teams on roadmap and field feedback

· Provide mentoring and training to peers and other colleagues in the organization

· Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online

· Scope and deliver Proof of Concept/Proof of Value engagements with prospects

· Stay current on product developments/releases

· Support Marketing events - user conferences, trade shows, webinars etc

· Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, technical roadmaps, and compliance/security etc

· Work with a matrix of sales and solution consulting peers to solve the Federal government's hardest problems, including AE's, SC's, Specialists, and Enterprise Architects to ensure that the solutions being developed not only are viable, and will work in their complex environment to ensure lasting value

What you need to be successful in this role:

· Are you who everyone asks to help resolve the biggest problems? If so, this is the role for you!

· At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform

· Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends

· Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI's potential impact in public sector.

· Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions

· Knowledge of IL4, IL5 DoD or C2E clouds is highly desired

· Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value

· Understand business and technical problems addressed by the products including Federal regulations (e.g., Authority to Operate), business drivers, evolving business needs, and security

· Working knowledge of 3-tier application architecture

· Must have strong written and verbal English communication skills

· Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform

· Experience and very strong hands-on capabilities with Web Services, JDBC, XML, JSON, and other Integration practices within the ServiceNow platform

· Understanding of architecture principles and strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.

· Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies

· Exhibits prior and current technical expertise in web technology and the ability to learn new technology

· Technical or practice team lead in previous roles

· Exceptional communication and presentation skills to include technical and business concepts

· Strong Technical skills with an ability to present to both technical and business executive audiences are a must

· Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus

For positions in this location, we offer a base pay of $146,625 to $241,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs?

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job Description

We are seeking a ServiceNow Solution (pre-sales) Architect for our US Public Sector business, with a focus on Artificial Intelligence, Data, and Workflow, with deep expertise in Enterprise Environments and integration strategies. You will join a team of expert ‘builders’, passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You’ll be responsible for creating and communicating architecture and strategies to audiences up to and including CIO/CTO/CAIO. We’re looking for someone to guide cross-functional teams through complex challenges, identifying friction points, and architecting scalable solutions. You thrive in fast paced environments, and enjoy experimenting with AI to make your job easier every day and want to help shape an AI-native Solution Consulting organization. The Public Sector Solution Architect will provide deep technical expertise during the pre-sales process by supporting prospects with product and solution leadership. The ideal candidate is a technical pre-sales solution consultant who can go wide and deep on solution positioning, with a desire to solve the Public Sector’s biggest technical challenges.

What you get to do in this role:

· Oversee the design of AI-native systems ensuring technical excellence and business relevance

· Interact with customers and prospects to understand their business needs and desired experience

· Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments

· Strong alignment with product management and engineering teams on roadmap and field feedback

· Provide mentoring and training to peers and other colleagues in the organization

· Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online

· Scope and deliver Proof of Concept/Proof of Value engagements with prospects

· Stay current on product developments/releases

· Support Marketing events – user conferences, trade shows, webinars etc

· Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, technical roadmaps, and compliance/security etc

· Work with a matrix of sales and solution consulting peers to solve the Federal government’s hardest problems, including AE’s, SC’s, Specialists, and Enterprise Architects to ensure that the solutions being developed not only are viable, and will work in their complex environment to ensure lasting value

Qualifications:
Qualifications

What you need to be successful in this role:

· Are you who everyone asks to help resolve the biggest problems? If so, this is the role for you!

· At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform

· Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends

· Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in public sector.

· Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions

· Knowledge of IL4, IL5 DoD or C2E clouds is highly desired

· Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value

· Understand business and technical problems addressed by the products including Federal regulations (e.g., Authority to Operate), business drivers, evolving business needs, and security

· Working knowledge of 3-tier application architecture

· Must have strong written and verbal English communication skills

· Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform

· Experience and very strong hands-on capabilities with Web Services, JDBC, XML, JSON, and other Integration practices within the ServiceNow platform

· Understanding of architecture principles and strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.

· Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies

· Exhibits prior and current technical expertise in web technology and the ability to learn new technology

· Technical or practice team lead in previous roles

· Exceptional communication and presentation skills to include technical and business concepts

· Strong Technical skills with an ability to present to both technical and business executive audiences are a must

· Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus

For positions in this location, we offer a base pay of $146,625 to $241,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a ServiceNow Solution (pre-sales) Architect for our US Public Sector business, with a focus on Artificial Intelligence, Data, and Workflow, with deep expertise in Enterprise Environments and integration strategies. You will join a team of expert 'builders', passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You'll be responsible for creating and communicating architecture and strategies to audiences up to and including CIO/CTO/CAIO. We're looking for someone to guide cross-functional teams through complex challenges, identifying friction points, and architecting scalable solutions. You thrive in fast paced environments, and enjoy experimenting with AI to make your job easier every day and want to help shape an AI-native Solution Consulting organization. The Public Sector Solution Architect will provide deep technical expertise during the pre-sales process by supporting prospects with product and solution leadership. The ideal candidate is a technical pre-sales solution consultant who can go wide and deep on solution positioning, with a desire to solve the Public Sector's biggest technical challenges.

What you get to do in this role:

· Oversee the design of AI-native systems ensuring technical excellence and business relevance

· Interact with customers and prospects to understand their business needs and desired experience

· Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments

· Strong alignment with product management and engineering teams on roadmap and field feedback

· Provide mentoring and training to peers and other colleagues in the organization

· Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online

· Scope and deliver Proof of Concept/Proof of Value engagements with prospects

· Stay current on product developments/releases

· Support Marketing events - user conferences, trade shows, webinars etc

· Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, technical roadmaps, and compliance/security etc

· Work with a matrix of sales and solution consulting peers to solve the Federal government's hardest problems, including AE's, SC's, Specialists, and Enterprise Architects to ensure that the solutions being developed not only are viable, and will work in their complex environment to ensure lasting value

What you need to be successful in this role:

· Are you who everyone asks to help resolve the biggest problems? If so, this is the role for you!

· At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform

· Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends

· Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI's potential impact in public sector.

· Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions

· Knowledge of IL4, IL5 DoD or C2E clouds is highly desired

· Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value

· Understand business and technical problems addressed by the products including Federal regulations (e.g., Authority to Operate), business drivers, evolving business needs, and security

· Working knowledge of 3-tier application architecture

· Must have strong written and verbal English communication skills

· Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform

· Experience and very strong hands-on capabilities with Web Services, JDBC, XML, JSON, and other Integration practices within the ServiceNow platform

· Understanding of architecture principles and strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.

· Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies

· Exhibits prior and current technical expertise in web technology and the ability to learn new technology

· Technical or practice team lead in previous roles

· Exceptional communication and presentation skills to include technical and business concepts

· Strong Technical skills with an ability to present to both technical and business executive audiences are a must

· Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus

For positions in this location, we offer a base pay of $131,925 to $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs?

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Summary

The Services Operations Systems & Tools Team is seeking an experienced Technical Architect to support the evolving systems and tools landscape for the Public Sector. This role is responsible for designing and leading the delivery of complex, scalable Salesforce solutions that enhance internal operations. The ideal candidate brings deep expertise in Salesforce administration, configuration, and customization, with experience spanning Apex, Visualforce, Lightning, APIs, mobile development, AI, and integration/ETL technologies. They are comfortable working on large, technical projects and supporting both standard and custom-built tools.

In this role, the Technical Architect will partner with stakeholders to understand strategic objectives, define future-state processes, develop and validate technical use cases, gather requirements, and deliver system enhancements. They will also be involved in configuring, prototyping, and testing new features while ensuring seamless integration with external systems. A strong understanding of scalable system design, strategic thinking, and the ability to communicate effectively across technical and non-technical teams is essential for success.

Required

• Citizen of the United States

• Currently live in the United States

• Bachelor's Degree

Responsibilities

• Collaborate with business stakeholders to gather requirements, understand strategic objectives, and translate business needs into scalable technical solutions.

• Lead technical design sessions, architect and document robust Salesforce solutions, and identify gaps between current capabilities and desired end states.

• Design, develop, customize, and maintain Salesforce applications, ensuring high-quality technical delivery across custom development, system integrations, and data migrations.

• Integrate Salesforce with third-party platforms and external data sources, leveraging APIs and middleware as needed.

• Establish and uphold coding standards; conduct and lead code reviews to ensure best practices, maintainable design patterns, and overall solution quality.

• Monitor and maintain the performance of Salesforce applications, troubleshoot technical issues, and execute thorough testing and debugging.

• Design and implement process automation using Salesforce tools such as Flow, Process Builder, and Workflow Rules to drive operational efficiency.

• Support the deployment of Salesforce releases, enhancements, and environment updates, ensuring smooth transitions and minimal business disruption.

• Lead and manage the DevOps process, including environment management, CI/CD pipeline setup, automated testing, and automated deployments to ensure high-quality, efficient, and secure deployments across development and production environments.

• Mentor and guide Salesforce developers by providing technical leadership, code reviews, feedback, and support to ensure skill growth and high-quality development that aligns with industry best practices.

• Stay up to date with Salesforce platform updates, best practices, and emerging industry trends to drive continuous improvement.

• Communicate effectively with global teams, providing clear updates on progress, accomplishments, and potential roadblocks.

• Collaborate with Subject Matter Experts (SMEs), Business Architects, and Product Owners to define requirements, validate solution designs, and develop enablement and testing materials.

• Act as a liaison with Salesforce product teams to support solution delivery, issue resolution, and platform enhancements.

Required Experience / Expertise / Skills

• Over 10 years of experience in CRM solutions, with at least 6 years specializing in the Salesforce platform.

• Proven expertise in designing and developing large-scale, web-based systems with comprehensive exposure to the full software development lifecycle.

• Deep understanding of Salesforce architecture with the ability to design scalable, high-performance solutions.

• Proficient in key design patterns, handling large data volumes, and applying platform best practices.

• Strong knowledge of data sharing, visibility models, and their architectural implications within Salesforce.

• Hands-on experience with Salesforce Lightning components, Apex programming, and Visualforce development.

• Familiar with Salesforce Einstein Analytics and AI-driven features to enhance platform intelligence and automation.

• Skilled in Salesforce integration using APIs (REST, SOAP, etc.) and third-party tools.

• Salesforce Certified Platform Developer I (required); additional certifications such as Platform Developer II or Salesforce Administrator are highly desirable.

• Proficient in version control systems such as Git, with a solid understanding of CI/CD pipelines tailored for Salesforce.

• Advanced knowledge of cloud computing concepts and the broader Salesforce product suite.

• Strong attention to detail and a commitment to quality, with a proactive approach to learning new technologies, business processes, and development frameworks.

• Experienced in environment and release management, source control strategies, and deployment best practices.

• Adept at working within Agile development environments and cross-functional teams.

• Salesforce Certified Administrator and Advanced Administrator with hands-on product experience.

• Strong familiarity with CRM systems, data management practices, and Certinia's PSA (PS Cloud) and financial tools.

• Proven experience in customer-facing consulting roles, delivering value through tailored Salesforce solutions.

• Background in Sales Operations and/or Professional Services, with a solid understanding of operational workflows and business processes.

• Practical experience with Contract Lifecycle Management (CLM), Configure-Price-Quote (CPQ) systems, and systems integration.

• Skilled in developing comprehensive documentation, including use cases, user stories, and both business and technical requirements.

• Adept at collaborating across cross-functional teams-bridging business and technical stakeholders to gather requirements, prototype solutions, conduct testing, and support successful solution delivery and user adoption.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best , and our AI agents accelerate your impact so you cando your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.