463 Verizon jobs in Ashburn

Technical Support Specialist

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

CACI is seeking a Technical Support Specialist to join our team in Chantilly, Virginia, supporting a large Department of Defense (DoD) program. This role is based on-site at the Program Management Office (PMO) and requires a full-time, Monday-Friday presence. The selected candidate will receive initial training to become proficient in supporting proprietary IT systems unique to our government customer. Candidates with an active Top Secret clearance are strongly preferred; however, highly qualified applicants without a clearance may be considered for sponsorship.

Responsibilities:

• Work onsite in a team environment providing professional level technical support to remote users

• Successfully resolve user techncial issues in a professional and timely manner.

• Successfully complete initial training on the program's proprietary IT systems.

• Learn and actively utilize the support ticketing system.

• Access Active Directory to reset passwords and access issues.

• Add laptops to domains and image/deploy government laptops.

• Assist with asset management by assisting with the upkeep of the laptop and printers provided to the user and keeps inventory of government assets.

• Prepare IT equipment to be shipped to program users in the field.

• Maintain accurate documentation of support activities.

• Deliver professional, customer-focused service to end users and program leadership.

• Other related duties as assigned

Qualifications:

Required:

• Active DoD Top-Secret Clearance highly desired (highly qualified applicants without a clearance may be considered for sponsorship.

• Ability to work on-site at program location five (5) days a week

• High school diploma or equivalent; Associate degree in IT or related field preferred.

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Demonstrated ability to learn new technologies and adapt to changing requirements.

• Exhibit excellent verbal and written communication skills to respond to users via email, phone, and messaging services.

• Possess knowledge of cloud computing concepts and platforms, such as Microsoft Office 365, and a basic understanding of networking concepts.

• Technical proficiency with computer hardware, common software applications, and troubleshooting techniques.

• Typically requires an Associate's degree or similar technical training, and at least two years of related experience.

Desired:

• A+ Certificate, Security+ Certificate.

• Software knowledge/experience with Active Directory, VPN troubleshooting.

• Relevant certifications such as CompTIA A+, Sec+, Microsoft certifications

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (

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Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location?

Minimum Req uired Hourly Wage:

$27.63

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Job DescriptionJob Description

Deister Electronics USA, Inc. is a global leader in secure automation solutions, providing innovative RFID and security technologies to customers across industries. We are seeking a motivated and customer-focused Technical Support Specialist to provide first-line technical assistance to our clients and partners. This role involves troubleshooting hardware and software issues, supporting installations, and ensuring customer satisfaction through timely and effective solutions.

Key Responsibilities:

• Provide technical support via phone, E-Mail, and remote tools for Deister’s hardware and software products
• Diagnose and resolve technical issues related to RFID systems, access control, and software platforms
• Assist customers with product setup, configuration, and troubleshooting
• Document support cases, solutions, and customer interactions in the CRM system
• Collaborate with engineering and product teams to escalate and resolve complex issues
• Support field technicians and partners during installations and maintenance
• Conduct product testing and provide feedback to improve quality and usability
• Participate in training sessions and stay current on product updates and technologies
• Support Regional Sales Managers as the technical expert during sales calls and provide product demonstrations
• Diagnose and repair returned merchandise authorizations (RMAs) in a timely and accurate manner
• Prepare, configure, and test all technical equipment and demo units for trade shows, ensuring full functionality and readiness for on-site deployment

Qualifications

• Associate or Bachelor’s degree in Information Technology, Electronics, or a related field
• 2+ years of experience in technical support or a customer-facing IT role
• Strong troubleshooting skills with hardware, software, and networking
• Familiarity with Windows OS, networking protocols, and remote support tools
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple support cases
• Proficiency in using hand tools, power tools, and a voltmeter
• Experience with access control or RFID systems is a plus

Technical Skills – Desired but Not Required

• Security system installation experience (Access Control, CCTV, IDS, etc.)
• Experience working with PACS software (e.g., CCURE, Lenel, Genetec, Gallagher Security)
• Understanding of reader communication protocols (RS485, Wiegand, OSDP)
• Working knowledge of SQL database management
• Hand soldering skills
• 3D CAD design and 3D printing experience

Travel Requirements

• This role may require occasional travel to customer sites and tradeshows
• Ability to travel both domestically and internationally as needed

Company DescriptionAbout Us

Deister Electronics USA is the North American subsidiary of a worldwide, fast growing, leading edge technology manufacturer of secure automation solutions – for over 40 years. Based upon a core competency in RFID, the company’s electronic product lines span applications in physical access control; key & asset management; automated vehicle identification (AVI); textile management systems and guard & maintenance tour management systemsCompany DescriptionAbout Us

Deister Electronics USA is the North American subsidiary of a worldwide, fast growing, leading edge technology manufacturer of secure automation solutions – for over 40 years. Based upon a core competency in RFID, the company’s electronic product lines span applications in physical access control; key & asset management; automated vehicle identification (AVI); textile management systems and guard & maintenance tour management systems

MANTECH seeks  a motivated, career-oriented, and customer-focused Incident Technician to join our team in McLean, VA . In this front-line role, you will troubleshoot and resolve a wide range of IT issues while delivering exceptional support to end users. Join a supportive work environment where teamwork, continuous learning, and career growth are highly valued.

Responsibilities include, but are not limited to:

• You will support day-to-day IT operations by following ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs.

• Analyze, troubleshoot, and implement fixes for hardware, software, network, and application issues, including remote desktop triage and system repair using remote tools.

• Respond to and resolve technical issues related to Windows Active Directory, Microsoft Office, business applications, browsers, networking, and telecommunications systems.

• Answer end-user inquiries regarding system procedures, application usage, system status, and downtime procedures; escalate complex issues as needed.

• Travel locally between customer buildings and support temporary assignments as required.

• Support coverage as part of a team operating between 6:00 AM and 6:00 PM. The required work shift is Monday through Friday, 9:30 AM to 6:00 PM.

Minimum Qualifications:  

• HS Diploma and 8+ years of relevant technician experience OR Bachelor's degree and 4+ years of experience OR Master's degree and 2+ years of experience.

• CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification

• 4+ years of experience providing technical support in a help desk, service desk, or incident management role.

• Candidates should bring a strong background in IT troubleshooting and customer service, with experience supporting a broad range of technologies.

• Proven ability to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications systems.

• Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.

• Knowledge of Windows Active Directory, basic networking concepts (TCP/IP), and standard IT support tools.

Preferred Qualifications:  

• Excellent communication, problem-solving, and customer service skills with the ability to work effectively in a fast-paced, team-oriented environment.

• Experience with remote desktop support tools and enterprise ticketing systems (e.g., ServiceNow, Remedy, Jira Service Management).

• Ability to quickly adapt to changing tasks and learn new skills on the job.

• We value strong communication and adaptability, along with hands-on experience using support tools.

• Strong attention to detail and organizational skills.

Clearance Requirements:

• Must have an active TS/SCI clearance with Polygraph.

Physical Requirements:

• Ability to remain stationary for at least 50% of the time.

• Ability to operate computers, phones, and standard office equipment for extended periods.

• Ability to move between offices and buildings, including under desks, raised floors, and server closets, some of which may be confined spaces.

• Ability to lift and move IT or AV equipment weighing 50+ pounds, using carts or team lifts as needed.

• Must be able to ascend/descend ladders (10+ feet) while pulling cables and adjusting equipment.

• Azure DevOps
• Kubernetes

Technical Support Specialist

Category: Service Desk / End User Services

Main location: United States, Virginia, Fairfax

Position ID: J0625-1718

Employment Type: Full Time

Position Description:

CGI Federal is actively seeking a highly motivated and customer-focused Technical Support specialist to join our growing team. In this role, you will be the first point of contact for our customers and internal team members, providing exceptional technical assistance, and resolving their issues efficiently and effectively. If you have a passion for technology and a knack for problem-solving, we want to hear from you.

This position is located in our Fairfax, VA office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

Provide timely and accurate technical support to customers and the project team members

• Diagnose and troubleshoot hardware, software, and network issues

• Walk customers through problem-solving processes, providing clear and concise instructions.

• Document customer interactions and technical solutions in our ticketing system.

• Escalate complex issues to senior support state or development teams as needed.

• Maintain a thorough understanding of our products and services

• Contribute to the development of knowledge base articles and FAQs

• Participate in team meetings and training sessions

• Proactively identify and report recurring issues or trends

• Provide excellent customer service, ensuring customer satisfaction

Required qualifications to be successful in this role:

Required qualifications to be successful in this role:

5 years’ experience as a technical support specialist or similar role

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field

• Proven experience in a technical support role

• Strong understanding of cloud based systems (Google, AWS, Azure), hardware, and networking concepts

• Excellent troubleshooting and problem-solving skills

• Strong communication and problem-solving skills

• Ability to explain technical concepts to non-=technical users

• Experience with ticketing systems such as Azure DevOps (ADO)

• Ability to work independently and as a part of a team

• Patient and empathetic demeanor

• Ability to multitask and prioritize tasks efficiently

• Experience with Kubernetes or other container platforms

Desired qualifications/non-essential skills required:

Relevant certifications (e.g., CompTIA A+, Network+)

• Experience with ITIL processes

• Experience with Google Cloud Platform based services

• Bilingual or multilingual abilities

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $57,100.00 - $134,100.00.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

401(k) Plan and Profit Participation for eligible professionals

Additional benefits determined by your Service Contract Act:

Paid Time Off (PTO)

Paid Federal Holidays

Health & Welfare Benefits

#CGIFederalJob

#LI-RT1

Skills:

• Azure DevOps

• Kubernetes

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Apex is hiring for a Technical Support Technician in Manassas, VA. If you are interested in the opportunity, please apply here and email an updated resume to technical recruiter, Madison Sylvia at Title: Technical Support Tech I. Pay Rate: $23/hr. Location: Manassas, VA. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.