235 Verizon jobs in Mount Arlington
Verizon Business Solutions Architect Summer 2026 Internship
Posted 3 days ago
Job Viewed
Job Description
When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
From internships and co-ops to leadership development programs and entry-level roles, becoming part of Verizon's award-winning Campus program is a great step toward shaping your future. Join a program that's been recognized with awards such as WayUp's Top 100 Internship Programs, and RippleMatch's Campus Forward Award. Why the accolades? It's easy: we immerse you in meaningful experiences and projects that deliver tangible business impact. Working with us, you'll have the opportunity to network with V Teamers across the globe, find mentors, and establish meaningful relationships to last a lifetime. When you join the V Team, our network becomes even stronger. #vteamlife
What you'll be doing.As a Solutions Architect Intern, you will be an integral part of a talented team collaborating with our Solutions Architects to assist during their Fortune 500 clients' Digital Transformation journey. During your 10-week internship, you will develop a strong foundation in Verizon's technologies, solutions, and systems and build a wide professional network. With our guidance, this program will provide you with the tools to develop yourself into the next-generation Solutions Architect in no time!
Solutions Architects are professionals who bridge the gap between technology and business. We are experts in the Verizon Business product portfolio and can articulate the business value of the technology solutions. Solutions architects partner with different stakeholders across the organization such as the Sales Executives, the Subject Matter Experts, the Product Managers, the Bid Managers, etc. to help our clients incorporate the Verizon technology that solves their business needs. Solutions Architects are problem solvers by heart, we are innovators and effective storytellers.
In this role, you may have the opportunity to:
Develop new workforce skills by attending training and corporate partner and vendor presentations.
Actively engage in your internship project which might include but is not limited to:
Working with your internship manager and project advisors to understand project needs and deliverables.
Completing research and design tasks and developing the required deliverables.
Attending internal and customer-facing meetings with your internship team and project advisors.
Participating in discovery sessions and strategic workshops to understand customer challenges and contribute ideas to solution planning.
Building presentations to support the needs of your internship team and customers.
Presenting your project to the executive leadership team at the end of your internship.
Collaborate with the Solutions Architect Internship Cohort on a group project which might include but is not limited to:
Be presented with a hypothetical customer use case to build Solutioning skills
Research the customer and design a solution leveraging the Verizon Business Products
Present your Solution proposal to the internal Solutions Architects' team
Develop and adopt an innovative mindset by participating in special innovation projects, and proactively taking risks to try something new and suggest new ideas and approaches.
Build strong communities and a network of connections within the Verizon ecosystem.
Some of the projects you may work on could enhance your skills in one or more of the following areas:
Professional: Presentation skills, Problem-Solving, Verbal and Written Communication, Organizational Skills, Business, and Financial Acumen
Technical: Networking Fundamentals, 5G Technology, ServiceNow Application Development Cycle, Ansible, Python, Artificial Intelligence
Leadership: Self-leadership, Cross-functional Collaboration, Feedback, Career Development
You'll join us for the Intern Marquee event, a unique experience designed exclusively for all US interns. It's your chance to sharpen your professional development skills, build your connections through structured networking, and be inspired by our top executive speakers.
You must be currently enrolled in a degree program and be in good academic standing to be considered.
Where you'll be working.
In this hybrid internship, you'll have a defined work location that includes work from home and assigned office days set by your manager. This hybrid internship will be based out of New York, NY, Basking Ridge, NJ and Irving, TX. Relocation assistance is not available for this position.
What we're looking for.You'll need to have:
Ability to participate in our hybrid 10-week internship that takes place from June 2026 to August 2026 working a full-time schedule.
Current enrollment in a Bachelor's degree program with a concentration in Information Technology, Business Analytics, Business Technology, Information Systems, or Engineering with a Business minor or a related major with an expected completion date between December 2026 and June 2027.
Authorization to work in the U.S. without restrictions or need for future sponsorship.
Willing and able to travel.
Willing and able to relocate.
Even better if you have:
Demonstrated strong analytical, communication, leadership, and presentation skills.
Ability to effectively work independently and within a team environment.
Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
Previous internship experience in a technology-related field.
Proficiency with MS Suite and Google Suite productivity tools.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Compensation
The base pay rate for this position for the locations listed on this job requisition is $27.00/hour.
The base pay rate for this position for the New York location listed on this job requisition is $27.00/hour.
Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours40 Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
In addition to building your skills and experiences, you will be eligible to participate in our robust 401(k) Savings Plan which provides a dollar-for-dollar company match on the first 6% of your contributions as a percentage of your eligible pay. You will also be eligible for holiday pay, as applicable.NJIT Verizon Business Solution Architect Summer 2026 Internship
Posted 3 days ago
Job Viewed
Job Description
When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing.This posting is for students attending New Jersey Institute of Technology. Candidates interested in opportunities who are not attending New Jersey Institute of Technology should search and apply to other roles here:
From internships and co-ops to leadership development programs and entry-level roles, becoming part of Verizon's award-winning Campus program is a great step toward shaping your future. Join a program that's been recognized with awards such as WayUp's Top 100 Internship Programs, and RippleMatch's Campus Forward Award. Why the accolades? It's easy: we immerse you in meaningful experiences and projects that deliver tangible business impact. Working with us, you'll have the opportunity to network with V Teamers across the globe, find mentors, and establish meaningful relationships to last a lifetime. When you join the V Team, our network becomes even stronger. #vteamlife
As a Solutions Architect Intern, you will be an integral part of a talented team collaborating with our Solutions Architects to assist during their Fortune 500 clients' Digital Transformation journey. During your 10-week internship, you will develop a strong foundation in Verizon's technologies, solutions, and systems and build a wide professional network. With our guidance, this program will provide you with the tools to develop yourself into the next-generation Solutions Architect in no time!
Solutions Architects are professionals who bridge the gap between technology and business. We are experts in the Verizon Business product portfolio and can articulate the business value of the technology solutions. Solutions architects partner with different stakeholders across the organization such as the Sales Executives, the Subject Matter Experts, the Product Managers, the Bid Managers, etc. to help our clients incorporate the Verizon technology that solves their business needs. Solutions Architects are problem solvers by heart, we are innovators and effective storytellers.
In this role, you may have the opportunity to:
Develop new workforce skills by attending training and corporate partner and vendor presentations.
Actively engage in your internship project which might include but is not limited to:
Working with your internship manager and project advisors to understand project needs and deliverables.
Completing research and design tasks and developing the required deliverables.
Attending internal and customer-facing meetings with your internship team and project advisors.
Participating in discovery sessions and strategic workshops to understand customer challenges and contribute ideas to solution planning.
Building presentations to support the needs of your internship team and customers.
Presenting your project to the executive leadership team at the end of your internship.
Collaborate with the Solutions Architect Internship Cohort on a group project which might include but is not limited to:
Be presented with a hypothetical customer use case to build Solutioning skills
Research the customer and design a solution leveraging the Verizon Business Products
Present your Solution proposal to the internal Solutions Architects' team
Develop and adopt an innovative mindset by participating in special innovation projects, and proactively taking risks to try something new and suggest new ideas and approaches.
Build strong communities and a network of connections within the Verizon ecosystem.
Some of the projects you may work on could enhance your skills in one or more of the following areas:
Professional: Presentation skills, Problem-Solving, Verbal and Written Communication, Organizational Skills, Business, and Financial Acumen
Technical: Networking Fundamentals, 5G Technology, ServiceNow Application Development Cycle, Ansible, Python, Artificial Intelligence
Leadership: Self-leadership, Cross-functional Collaboration, Feedback, Career Development
You'll join us for the Intern Marquee event in July, a unique experience designed exclusively for all US interns. It's your chance to sharpen your professional development skills, build your network through structured networking, and be inspired by our top executive speakers.
You must be currently enrolled in a degree program at New Jersey Institute of Technology and be in good academic standing to be considered.
Where you'll be working.In this hybrid internship, you'll have a defined work location that includes work from home and assigned office days set by your manager. This hybrid internship will be based out of New York, NY, Basking Ridge, NJ and Irving, TX. Relocation assistance is not available for this position.
What we're looking for.You'll need to have:
Ability to participate in our hybrid 10-week internship that takes place from June 2026 to August 2026 working a full-time schedule.
Current enrollment in a Bachelor's degree program at New Jersey Institute of Technology majoring in Information Technology, Business Analytics, Business Technology, Information Systems, or Engineering with a Business minor or a related major with a graduation date between December 2026 and June 2027.
Authorization to work in the U.S. without restrictions or need for future sponsorship.
Willing and able to travel.
Willing and able to relocate.
Even better if you have:
Demonstrated strong analytical, communication, leadership, and presentation skills.
Ability to effectively work independently and within a team environment.
Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
Previous internship experience in a technology-related field.
Proficiency with MS Suite and Google Suite productivity tools.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Compensation
The base pay rate for this position is $27.00/hour.
The base pay rate for the New York location listed on this job requisition is $27.00 per hour.
Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours40 Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
In addition to building your skills and experiences, you will be eligible to participate in our robust 401(k) Savings Plan which provides a dollar-for-dollar company match on the first 6% of your contributions as a percentage of your eligible pay. You will also be eligible for holiday pay, as applicable.Technical Support Engineer
Posted today
Job Viewed
Job Description
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You’ll Do:
You’ll visit customers’ homes, solve problems, and introduce them to smart home tech.
- Install and service DISH equipment and smart home products in customers’ homes
- Teach customers how to use their tech and offer additional services when helpful
- Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
- Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
- Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
- Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms
- Clear, step-by-step guidance for installations and service
- Smart home tech knowledge to support and educate customers
- Best practices created by our most experienced techs
Skills, Experience and Requirements
What You’ll Need:
- Valid Driver’s License : Clean record required
- Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
- Physical Ability :
- Climb ladders (up to 40 ft)
- Lift up to 70 lbs
- Must meet and maintain 335 lb weight limit
- Customer Focus : Build trust and create a great experience
- Problem-Solving : Tackle a variety of challenges on the spot
- Determination : Work in tight spaces and all kinds of weather
- Adaptability : Handle changes and unexpected tasks with ease
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $24.75/Hour Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Shared Services Technical Support Representative - Hybrid
Posted 4 days ago
Job Viewed
Job Description
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview
Works with Agents and regional personnel to ensure efficiency and client satisfaction and effectively delivers advanced technical support and training for our Billing, Underwriting, Claims systems and online platform that allows policyholders to access insurance related services. Resolves agent issues and handles complex transactions using strong problem-solving skills and independent judgment to provide proactive customer service and business analysis. Provide valuable input to the supervisor to assist in developing and refining the department's strategy. Assists with data analysis and trend anaylsis with the use of our incident management system and our system that provides data insights for contact center operations. Acts as a communication liaison with regions, agencies, and employees who are responsible to oversee the development and success of a product.
Responsibilities
- Assists agents via email and phone calls including screen sharing, with queries related to our Billing, Underwriting, Claims systems and online platform that allows policyholders to acess insurance related services.
- The ability to reconstruct policy activity based on knowledge of automated systems and company operations. Uses source systems to support service delivery. Reports errors via our incident management system and conduct appropriate follow up to provide problem resolution. Recognizes opportunities and makes appropriate recommendations to management to reduce agent inquiries by changing departement practices or products.
- Provide advanced technical support to agency staff to troubleshoot technical support issues involving Selective and third party vendor systems. When applicable, email agents to provide them with training material for future reference.
- Identifies/recommends automation enhancements essential to success of agency utilization of Selective systems including, but not limited to Billing, Underwriting, Claims systems and our online platform that allows policyholders to access insurance related services.
- Recognize opportunities to reduce agent/field staff queries on frequently asked questions (e.g. password reset), provide appropriate recommendations to management and implement approved recommendations.
- Participate in development of video training modules and reference guides.
Knowledge and Requirements
- Must be proficient in most standard business applications, particularly Microsoft Word, Excel, PowerPoint, and Outlook, and the Internet.
- Must be a detail-oriented and a team player with the ability to initiate positive change.
- Must possess excellent customer service skills.
- Requires a thorough understanding of Billing, Underwriting and Claims systems.
- Prior knowledge of our Commercial and Personal Lines Underwriting systems preferred.
- College degree preferred
- 2-4 years call center, customer support or training experience preferred
- 0-2 years insurance experience preferred
Total Rewards
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
Pay Range
USD $69,000.00 - USD $95,000.00 /Yr.
Additional Information
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
Technical Customer Support Agent
Posted 6 days ago
Job Viewed
Job Description
ADP is hiring a Technical Support Analyst II. In this position, you will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.
Responsibilities:
- Provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all supported applications or products.
- Responds promptly and professionally.
- Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
- Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
- Effectively troubleshoots, replicates, and develops workarounds for client issues.
- Documents and communicates the results to the client and/or Corporate Development.
- Maintains appropriate records of client contact through the CRM system.
- Uses Knowledge Management database to locate solutions to issues.
- Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
- Provide on-site assistance on issues that could not be resolved via remote tools, i.e. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
- Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, i.e. MS Access, Oracle, mySQL, MS SQL Server, etc.
- Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
- Assists in new product pilots and roll outs to other departments and clients.
- Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
- Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
- Mentors and trains newly hired associates to ensure successful integration into the role.
- Identifies training needs for the department and assists with training development programs. Provides feedback to management.
- Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
- Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
- Remains proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
- Assists in developing internal documentation to support new features and procedures for product enhancements.
- Performs other related duties as assigned.
Qualifications Required:
- 1 - 3 Years ADP Client Services or equivalent outside experience.
Technical Customer Support Agent
Posted 9 days ago
Job Viewed
Job Description
ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
-
Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
-
Responds promptly and professionally.
-
Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
-
Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
-
Effectively troubleshoots, replicates and develops workarounds for client issues.
-
Documents and communicates the results to the client and/or Corporate Development.
-
Maintains appropriate records of client contact through the CRM system.
-
Uses Knowledge Management database to locate solutions to issues.
-
Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
-
Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
-
Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
-
Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
-
Assists in new product pilots and roll outs to other departments and clients.
-
Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
-
Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
-
Mentors and trains newly hired associates to ensure successful integration into the role.
-
Identifies training needs for the department and assists with training development programs. Provides feedback to management.
-
Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
-
Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
-
Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
-
Assists in developing internal documentation to support new features and procedures for product enhancements.
-
Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- 1 - 3 Years ADP Client Services or equivalent outside experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
-
Bachelor's Degree Preferred or Equivalent in Education - Experience
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MCP Preferred or Equivalent experience
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Microsoft office suite, client server, Operating Systems, TCP/IP
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Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Technical Product Support Specialist
Posted today
Job Viewed
Job Description
**Technical Product Support Specialist**
Using field-verified data science models, Bayer is shaping the future of sustainable agriculture across 220 million acres worldwide and counting. Representing the digital farming arm of Bayer Crop Science, we have the benefits and resources of an established organization while offering employees the opportunity to deliver significant individual impacts alongside some of the brightest minds in life sciences. Grounded in our vision, 'Health for all, Hunger for none', our diverse team spends their days solving the world's most pressing challenges through sheer curiosity and dedication. In our learning-oriented and flexible environment, you can find us collaborating in a hybrid model that mixes on-site and remote work.
As part of our Digital New Value Team, the Technical Product Support role is responsible for our Level 2 support, providing best-in-class technical support for all Climate FieldView Products and digital products in North America. In collaboration with the Product and Engineering teams, you will be involved in product improvement, testing processes for our platform, and future enhancements. You will also support our Level 1 Product Generalist team with classroom style training, field technical questions from cross-functional teams, and lead communications for technical product updates or issues that may arise.
**YOUR TASKS AND RESPONSIBILITIES**
The primary responsibilities of this role are to:
+ Troubleshoot escalated technical issues to establish the root cause of problems and form a solution or workaround across a wide range of agricultural software and hardware environments
+ Develop and maintain in-depth product knowledge for all digital products including NBM and Climate Fieldview
+ Become the subject matter expert for key Climate FieldView products and triage all level 2 escalations for those products
+ Develop and facilitate seasonal product training for other internal Support teams
+ Reproduce customer issues and if necessary, file bug reports, escalate cases to Product Management and/or Engineering, and provide necessary documentation via JIRA
+ Collaborate weekly with Product and Engineering Managers to analyze and review current issues and future product needs. Use this information to proactively assist in prioritizing the product development workflow
+ Collaborate with Product Management, Marketing and other cross-functional teams to generate and edit content for technical publications including SOP's, operator and installation manuals, technical and service bulletins, knowledge center articles, and product instructions
+ Monitor and analyze weekly support workload data (Salesforce, Talkdesk, JIRA) and share relevant trends with cross-functional leadership teams
+ Thoroughly test and develop troubleshooting steps for alpha/beta products to ensure a positive customer experience once released into production
+ Provide evening/weekend support as needed during peak planting and harvest season
+ Monitor support channels and provide timely feedback to Bayer Field team members
**WHO YOU ARE**
Bayer seeks an incumbent who possesses the following:
Required:
+ Bachelor's degree in Agricultural Studies, Business, Agronomy or related field
+ 3+ years of postgraduate work experience required
+ 1+ year of work experience in a customer support role (in person or over the phone)
+ Agriculture industry experience
Preferred:
+ 1+ year of experience in supporting precision agriculture products
+ Basic mechanical skills and knowledge of Farm Management Information Systems
+ Experience with software support and software development is a plus
+ Solid foundational knowledge of Climate Fieldview operations
+ Excellent time management and creative problem-solving skills
+ Strong interpersonal skills and ability to communicate and present to groups
+ Strong writing and verbal communication skills
+ Positive attitude & highly motivated
+ Flexible to adapt as priorities change
+ Computer skills: Apple hardware (MacBook, iPad, iPhone), Salesforce, JIRA, Microsoft Office products
Employees can expect to be paid a salary of approximately between $56k to $83k. Additional compensation may include a bonus or commission. Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 10/3.
**YOUR APPLICATION**
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
**Location:** United States : Residence Based : Residence Based | United States : Missouri : Creve Coeur
**Division:** Crop Science
**Reference Code:**
**Contact Us**
**Email:**
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Technical Customer Support Agent
Posted 16 days ago
Job Viewed
Job Description
**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values **: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**RESPONSIBILITIES:**
+ Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
+ Responds promptly and professionally.
+ Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
+ Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
+ Effectively troubleshoots, replicates and develops workarounds for client issues.
+ Documents and communicates the results to the client and/or Corporate Development.
+ Maintains appropriate records of client contact through the CRM system.
+ Uses Knowledge Management database to locate solutions to issues.
+ Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
+ Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
+ Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
+ Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
+ Assists in new product pilots and roll outs to other departments and clients.
+ Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
+ Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
+ Mentors and trains newly hired associates to ensure successful integration into the role.
+ Identifies training needs for the department and assists with training development programs. Provides feedback to management.
+ Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
+ Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
+ Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
+ Assists in developing internal documentation to support new features and procedures for product enhancements.
+ Performs other related duties as assigned.
**QUALIFICATIONS REQUIRED:**
+ 1 - 3 Years ADP Client Services or equivalent outside experience
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ Bachelor's Degree Preferred or Equivalent in Education - Experience
+ MCP Preferred or Equivalent experience
+ Microsoft office suite, client server, Operating Systems, TCP/IP
+ Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Customer Service Representative
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Description for Internal Candidates
Customer Service Representative
Onsite in Newark, NJ
Hourly rate $16.50/hr, which may be below your state's minimum wage. Please take this into consideration when applying.
What you get:
- Full-time Employment with Benefits day one including paid Holidays.
- $6.50/hr
- Bilingual in Spanish 17.50/hr
- Paid Training
- Great Work Environment
Requirements:
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to submit to a background check and drug test.
- Must be able to work 10:15am to 7:15pm any day of the week
Summary:
As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
What you will be doing:
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Customer Service Experience.
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem solving for frustrated customers
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
- Can commit to 100% attendance for three to five weeks of paid training
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16. 0/hr
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy.
Customer Service Representative
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Description for Internal Candidates
Customer Service Representative
Onsite in Newark, NJ
Hourly rate $16.50/hr, which may be below your state's minimum wage. Please take this into consideration when applying.
What you get:
- Full-time Employment with Benefits day one including paid Holidays.
- $6.50/hr
- Bilingual in Spanish 17.50/hr
- Paid Training
- Great Work Environment
Requirements:
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to submit to a background check and drug test.
- Must be able to work 10:15am to 7:15pm any day of the week
Summary:
As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
What you will be doing:
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Customer Service Experience.
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem solving for frustrated customers
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
- Can commit to 100% attendance for three to five weeks of paid training
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16. 0/hr
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy.