426 Verizon jobs in Seaford

Technical Support Representative II

11775 Melville, New York NESCO Inc

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Excellent opportunity to showcase your technical support skills with a world-class commercial equipment manufacturer who offers an awesome culture and work environment along with a very generous benefits package!

Essential Functions and Responsibilities:

  • Provides second level technical support by end-users through calls from dealers, distributors and sales representatives. Phone support may include troubleshooting, diagnosis and repair of equipment such as utility and digital imaging products.
  • Will focus on Utility products such as vacuums and compressors.
  • Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion to identify causes of problems and provide solutions to customers.
  • Ability to handle high call volume and correspondence; multitask and escalate to Tier 3 as needed.
  • Follow up on open service inquiries, respond to and resolve complaints and concerns.
  • Familiar with standard concepts, policies, practices, and procedures within the organization. Relies on experience and judgment to plan and accomplish goals.
  • Determine the requirement for parts to be replaced, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair or credit.
  • Develop technical Q&A for solutions related to products.
  • Proper case entry documentation into our CRM system as it pertains to incoming call complaints.
  • Able to work a flexible schedule during posted hours of support.
  • Continue to improve product knowledge and customer service skills.
Work Experience Requirements:
  • 3-5 years call center experience in a technical support role
  • Similar industry products technical troubleshooting experience preferred
Core Skills Requirements:
  • Mechanical and electrical aptitude desired.
  • Imaging/PC experience required.
  • Network Knowledge preferred.
  • Good oral and written communications skills.
  • Excellent phone and customer service skills required.
Education Requirements:
  • AS Degree, Technical School-Engineering degree or equivalent level of business experience.


Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
View Now

Technical Support Engineer - Chillers

11120 Long Island City, New York Trane Technologies

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

At Trane TechnologiesTM (   and through our businesses including Trane® (  and Thermo King® ( , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**What's in it for you:  **
Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. 
**Thrive at work and at home:  **
· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!   
· Family building benefits include fertility coverage and adoption/surrogacy assistance.   
· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.   
· Paid time off, including in support of volunteer and parental leave needs.   
· Educational and training opportunities through company programs along with tuition assistance and student debt support.   
· Learn more about our benefits here ( !  
**Where is the work:**
Virtual:  Alternative possible locations in Grand Rapids MI, Newberry SC, La Crosse WI, Pueblo CO, White Bear Lake MN, Clarksville TN, Lexington KY.
**Job Summary:**
**Job Summary:**
As a Chiller Technical Support Engineer, you will provide technical support for the startup, commissioning, operation, and service of Trane Chillers, primarily focused on, but not limited to, TCA mag-bearing and Thermafit modular equipment, but also including the balance of Trane's chiller portfolio, depending on background and experience. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As a Technical Product Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various air-cooled and water-cooled commercial chillers. Ideally, specialists in this role have previous field service experience, giving them the knowledge required to remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and determine the best course of action. Additionally, the creation and maintenance of answers to FAQs and troubleshooting guides for common issues. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.
**What you will do:   **
· Provide remote Technical Support and subject matter expertise for the Trane Chiller portfolio, primarily, but not limited to, the Trane Mag-bearing and Thermafit Modular Chiller portfolio
Support the startup and commissioning of Chillers in the Data Center market
· Knowledge management: create and maintain documented FAQs and troubleshooting guides to reduce problem resolution time and improve technician and support efficiency for repeat issues
· Perform chiller service report and chiller data analysis, organize output data, technical and other reports and records as required to support data driven decision making.
· Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
· Ensures quality standards of all support processes and functions required for execution of work and customer satisfaction.
· Participate in Quality Audits, Design review teams, and technology transfer.
· Identify field problem trends and provide detailed information to the Quality and Engineering functions
· Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
· Travel (up to 20%) to jobs to troubleshoot, train, provide field support and support new product development.
· Perform root cause analysis and defect resolution
· Author and/or review product literature and assist with training classes
· Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in that area
· Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process
**What you will bring:**
· Bachelor's Degree or at least 10 years work experience with commercial HVAC products and/or field service;
OR an equivalent combination of education and work experience on commercial HVAC equipment.
· Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles
**Key Competencies:**
· Experience with case and knowledge management tools for issue tracking and content creation
Previous experience with Mag-Bearing / Oil-Free compressor technology
Strong electrical troubleshooting of electric, and electro-mechanical devices, including strong low voltage (up to 600vac) starter and drive knowledge
· Formal Technical Training in Refrigeration and air conditioning preferred but not required.
· Strong customer facing experience.
· Chiller servicing and overhaul experience a plus.
· Ability to learn and utilize various Trane software programs related to technical service.
· Strong work ethic, great attitude, customer-focused, team-oriented and results-oriented.
· Proficiency in Microsoft Office applications required: Call Center experience a plus.
· The ability to multi-task and perform in pressure situations required.
· Must be able to work independently with minimal direction.
· Attitude, receptive to extensive involvement in a participative management atmosphere.
· Ability to function in a team environment and ability to work remote if required
**Compensation:   **
Base Pay Range: $100,000 - $140,000, depending on location and experience
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
** Equal Employment Opportunity:   **
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
View Now

Technical Support Manager (Queens)

11354 Queens, New York Atlantic Partners Corporation

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

part time

The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure. This position involves leading a team of technical professionals, ensuring compliance with IT policies and procedures, and driving the overall health and efficiency of the corporate IT environment.

Key Responsibilities:

  • Infrastructure Management:
  • Develop, implement, and maintain the organization's desktop and server infrastructure, ensuring alignment with IT policies and procedures.
  • Oversee the design and architecture of the corporate infrastructure.
  • Manage a team of desktop support engineers and server administrators, providing guidance, mentorship, and performance evaluations.
  • Cross-Functional Collaboration:
  • Work closely with other departments to ensure compatibility and integration of systems.
  • Identify and address potential technical challenges that may impact business operations.
  • Team Development:
  • Participate in the hiring and training of new staff.
  • Provide mentorship and coaching to junior team members.
  • Conduct annual performance reviews to assess employee performance and identify development opportunities.
  • IT Project Management:
  • Oversee and contribute to IT projects related to infrastructure upgrades, system implementations, and technology initiatives.
View Now

Lead Research Technical Support Specialist

11794 Stony Brook, New York Stony Brook University

Posted today

Job Viewed

Tap Again To Close

Job Description

Lead Research Technical Support Specialist
**Required Qualifications:** (as evidenced by an attached resume)
Bachelor's Degree (Foreign equivalent or higher degree). In lieu of the degree, seven (7) years of related full-time applicable experience, or a combination of higher education and experience totaling seven (7) full-time years may be considered. Three (3) or more years of full-time experience supporting and troubleshooting hardware and software technology. Experience with Linux systems administration. Experience working in a research or academic environment. Experience working with research data management practices, cybersecurity principles, and compliance standards. Experience troubleshooting IT issues.
**Preferred Qualifications:**
Experience with research-specific software applications and scientific data workflows. Knowledge of research compliance frameworks such as HIPAA, GDPR, or NIH data security guidelines. Certifications in cybersecurity, Linux, or relevant IT disciplines.
**Position Overview:**
The Research IT Field Support Technician reports to the Technology Support Services Manager, providing advanced technical support and guidance for researchers, ensuring that research data is managed, stored, and secured according to institutional and regulatory standards. This role requires a blend of technical expertise, especially in Linux environments, cybersecurity protocols, and research-specific software. The technician will engage directly with faculty, researchers, and research staff to facilitate efficient and secure research processes. This position offers a unique opportunity to support the mission-critical research activities of Stony Brook by providing secure, reliable, and responsive IT support in a dynamic and collaborative environment. The incumbent will support scientific research through technology, demonstrating both technical expertise and a customer-service focus. Strong analytical and problem-solving skills are essential for this position. The Research IT Field Support Technician will also need to have excellent communication skills and will need to work effectively with technical and non-technical staff.
**Job Duties:**
**Data Management and Security:**
Develop, implement, and maintain secure data storage solutions tailored to meet research project requirements. Establish and monitor backup protocols to ensure data integrity and prevent loss, implementing best practices for research data retention. Utilize Linux-based systems to manage data storage, access permissions, and data transfer processes effectively. Collaborate with the cybersecurity team to apply robust security measures, safeguard sensitive research data, and ensure compliance with institutional, regulatory, and funding agency standards. Conduct regular assessments of data management systems and procedures, identify and resolve vulnerabilities, and recommend enhancements to ensure data security and accessibility.
**Research-Specific Technical Support:**
Provide specialized support for research software applications, facilitating their integration within a Linux environment and ensuring compatibility with various research methodologies. Maintain proficiency with various research tools and platforms unique to scientific research, enabling customized support and troubleshooting. Collaborate with researchers to develop optimized workflows that leverage software tools, databases, and analytics platforms specific to their projects. Configure and maintain Linux systems to meet the unique demands of scientific computing, optimizing performance and stability for research applications.
**Communication and Collaboration:**
Act as a liaison between the research community and the IT Department (SBU DoIT), translating complex technical requirements into practical solutions. Provide guidance and training to researchers and staff on technology usage, security protocols, and best practices in data management. Facilitate effective communication with non-technical staff, ensuring they understand and can follow security and data management protocols. Manage multiple priorities and adapt to the varying technical needs of researchers, ensuring responsive and efficient IT support. Contribute to collaborative projects that enhance the overall IT infrastructure, supporting research and keeping researchers' needs at the forefront of institutional IT planning.
**Additional Responsibilities:**
Stay current with technological advancements and best practices in research computing, data management, and security to enhance institutional support for researchers. Assist with documentation for IT processes, troubleshooting guides, and training materials tailored to the research environment. Perform other duties as assigned to support the evolving needs of research staff and the IT department.
**Special Notes:**
This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.
**For this position, we are unable to sponsor candidates for work visas.**
This position will remain posted until filled or for a maximum of 30 days. An initial review of all applicants will occur two weeks from the posting date. For full consideration, applications must be received before the initial review date. If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date.
Resume/CV should be included with the online application.
**_Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws._**
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at or visit OEA ( **.**
_In accordance with the Title II Crime Awareness and Security Act_ a _copy of our crime statistics can be viewed_ here ( **_._**
Visit our WHY WORK HERE ( page to learn about the **total rewards** we offer.
.
.
**Job Number:**
**Official Job Title:** : Lead Programmer/Analyst
**Job Field** : Information Technology
**Primary Location** : US-NY-Stony Brook
**Department/Hiring Area:** : Division of Information Technology - Customer Engagement & Support
**Schedule** : Full-time
**Shift** : Day Shift **Shift Hours:** : 8:30 AM - 5:00 PM :
**Posting Start Date** : Sep 26, 2025
**Posting End Date** : Oct 13, 2025, 10:59:00 PM
**Salary:** : $70,000 - $90,000
**Appointment Type:** : Term
**Salary Grade:** : SL3
**SBU Area:** : Stony Brook University
**Req ID:**
View Now
Be The First To Know

About the latest Verizon Jobs in Seaford !

 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Verizon Jobs View All Jobs in Seaford