1056 Verizon jobs in Williamsbridge

General Purpose of Job/Summary:

Note-3 days in New York City, 2 days in Paramus, NJ

The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned.

Essential duties and responsibilities include but are not limited to:

Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services)

Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required.

Collaborates with systems administrator and/or infrastructure team

Resolve and update Service Requests accurately and timely within the companys designated platforms and SLA

Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles.

Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training)

Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access)

Responsible for maintaining asset management, such as inventory and end user devices

Responsible for creating and conducting training programs to educate our users on all our desktop platforms

Assist in project work as needed

Administer user accounts including Add/Change/Delete functions.

Administer device provisioning including mobile devices ( using Microsoft Intune

Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator.

Printers/copiers/plotters

Phone systems (work with phone provider on all provisioning and troubleshooting

Mainting

Process improvements:

o Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization

o Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users

Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products.

Administer and support VOIP and Video Conferencing solutions

Provide white glove support for VIP employees, including C-Suite executives

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups.

Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day

Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite

Flexibility for attending or responding to early morning and late night meetings and inquiries

Ability to provide after-hours support when needed

Cybersecurity

Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations.

Assist with Disaster Recovery and business continuity plan as it relates to technology as needed

Report cyber-attacks

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Job Qualifications:

Experience with cloud technology including Azure and M365

Excellent technical knowledge of desktop/laptop hardware and mobile devices

Working technical knowledge of network protocols and operating systems

Excellent knowledge of Active Directory

Experience with helpdesk and remote control tools

Technical certifications are a plus, but not required.

Education/Experience:

Required

BS/BA in computer science, information systems, or related field; or equivalent work

2-5 years of IT Helpdesk experience

Job DescriptionJob Description

JOB SUMMARY:

Provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems. Provides a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Works under the direction of Senior Technology Support Analyst, Technology Support Supervisor and Technology Manager.

ESSENTIAL FUNCTIONS:

• Responds to local and central telephone helpline, support tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.

• Provides application support for both local installations and Citrix-based applications.

• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.

• Provides assistance and advice on technology allowance purchases for attorneys.

• Provides support, troubleshooting and repair for laptops and desktops.

• Assists with remote site access.

• Assists with Firm's audio visual set up requirements.

• Assists with off site technology set ups as required.

• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.

• Supports all personnel adds, moves and changes.

• Services, documents and provides loaner equipment in accordance with Firm policies.

• Maintains accurate inventory records.

• Establishes and maintains effective working relationships with clients, attorneys and business services professionals .

• Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.

• Helps to maintain Firm policies and procedures in relation to computer technology.

• Provides basic induction training on technology systems, mobile device usage and basic software usage.

• Provides software training based upon modules created by the global training department.

• Regular and reliable physical presence to (ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software).

• Provides a consistent and high level of customer service.

• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.

• Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.

• Manages Firm resources responsibly.

• Complies with and understands Firm operation, policies and procedures.

• Performs other related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES AND OTHER JOB-RELATED COMPETENCES:

• Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac

• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems

• Ability to maintain continuous concentration, alertness and attention to detail

• Basic understanding of hardware and software used for building security systems

• Strong customer service skills

• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems

• Demonstrates effective interpersonal and communication skills, both verbally and in writing

• Ability to handle multiple projects and shifting priorities

• Ability to handle sensitive matters and maintain confidentiality

• Ability to organize and prioritize work

• Ability to work well in a demanding and fast-paced environment

• Ability to work well independently as well as effectively within a team

• Flexibility to travel

• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent

• Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software

PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.

JOB SUMMARY:

PrimeRx, the go-to pharmacy management software, is seeking a Pharmacy Application Tech Support L1 and L2, to provide technical support to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S. and beyond. In this role, you will provide technical support for our line of pharmacy management software, services, APP, API Interface offerings, and hardware and network support needs for our PrimeRxTM Pharmacy Management System customers through engagement via phone, email, chat, web meeting, and other customer communication mechanisms. PrimeRx™ is the engine that powers thousands of pharmacy operations. We seek talented people to join our Support Service Team to deliver best-in-class customer service and technical support for our customers and their patients.

JOB RESPONSIBILITIES:

• Handle qualitative 20+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers.
• Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting, and verbal interactions with clients, colleagues, and vendors for effective ticket documentation and timely resolution of customer inquiries.
• Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds).
• Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions on our line or Prime branded pharmacy management products, services, APPs, and Interfaces.
• Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction

• Refreshments & Dining- HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program
• Paid Prenatal Leave

For over 90 years, Topcon's vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients' health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society's most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don't wait for the future. We invent it. Join us.

Learn more about working with us at topconcareers.com

We are seeking a proficient, customer-oriented Technical Support Specialist to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level. This role is 100% onsite and based out of our headquarters in Oakland, NJ.

Job Duties:

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
  
• Troubleshoot and repair Topcon products in house and at the customer's site.
  
• Provide remote assistance via internet connection or phone.
  
• Provide technical and clinical support to customers, distributors and employees.
  
• Work under minimal supervision.
  
• Complete issues escalated by the support team (Open/track RMA's for repair.)
  

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
  
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical
  
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
  
• Good written & verbal communication skills.
  
• Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems.
  
• Negotiation, people, and critical thinking skills.
  
• Ability to deal effectively with customers.
  
• Knowledge of medical device preventative maintenance and repair
  
• Must have detailed follow up skills.
  
• Must be able to work flexible hours.
  
• Spanish speaking a plus
  
• Strong IT background
  

Senior Manager, Technical Support

As a Senior Technical Support Manager at Philips, you will enhance Philips support to be the industry leader in medical device services, driving customer loyalty and repeat business, while leading a team of advanced engineers to provide exceptional solution management to our healthcare partners.

Your role:

• Manage a 20+ team of engineers to deliver effective solutions focusing on patient safety, quality, accuracy, and communication.

• Achieve operational targets such as Applied Time/Utilization, Service Level, Remote Resolution, Net Promoter Score, Aged Work Orders, and Employee Engagement.

• Oversee staffing, training, onboarding, and ongoing development of staff.

• Handle workforce management, payroll, expenses, employee time off, and operational KPIs.

• Implement people performance management, salary planning, annual budget planning, and maintain readiness for 24x7 customer escalations through lean principles and continuous improvement.

You're the right fit if:

• You’ve acquired 3+ years of people management experience in healthcare, IT, or electronics industries. Experience in healthcare service/support critical - medical device industry experience is highly preferred.

• You have a bachelor’s degree (or equivalent combination of education and experience) in business operations, IT leadership, healthcare administration, or other related disciplines

• Your skills include leading a high-performing remote team of over 20 direct and indirect reports, supervising people leaders, leveraging call center experience, and demonstrating business acumen in interviewing, performance management, cross-team collaboration, and daily management.

• You’re an effective communicator, with the ability to influence and negotiate with internal and external resources and customers, to meet objectives and deliver high levels of customer service.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. Additionally, you must be able to travel up to 20% where the projects require.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay ranges for this position are:

• $106,875 to $71,000 (AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV)

• 112,500 to 180,000 (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY)

• 118,125 to 189,000 (AK, DE, MD, NY, RI, or WA)

• 126,000 to 201,600 (CA, CT, DC, MA, or NJ)

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

• Provide L2/L3 Technical Support on Nokia Cloud platforms (CBIS, CBAM, NCS) and NCD.
• Troubleshooting complex issues involving E2E analysis of interworking topics (Infra and application).
• Debugging of problems, including identifying and viewing logs, compare/contrast, and investigation.
• Assist with multiple large-scale complex platforms and keep new product offerings on track.
• Maintain functional and technical requirements and communicate about Cloud issues effectively and in a comprehensible manner both to internal and external customer.
• Provide measurable input into new products, processes, standards or operational plans in support of business strategies.
• Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI

• Troubleshooting issues involving end-to-end analysis of interworking topics;
• Debugging of problems:
• identifying and viewing logs, compare/contrast, and investigation;
• JIRA; CloudBand products, including CBIS, CBAM, or CBND; and, Linux Operational system installation.

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Support Supermicro Global Service Installation Team and help build a world class service organization. This position requires the ability to work flexible hours including nights and weekends as required in completion of equipment installation in a data center work environment. Provide racking & stacking, copper/fibre cabling of server and network equipment. To provide technical support for installed equipment pertaining to hardware and software functionalities.

The job location for this role will be in Jersey City, New Jersey.

Includes the following essential duties and responsibilities (other duties may also be assigned):

* Knowledge of rack elevations / cable mapping for the installation for customer solution projects.
* Assist / support the deployment of server, storage, and networking equipment.
* Perform physical installation, rack and stack, cabling, and networking of data center hardware.
* Coordinate with the engineering team to ensure seamless integration of hardware solutions.
* Collaborate with the engineering team to ensure proper hardware deployment according to specifications.
* Conduct quality checks and test system functionality post-installation.
* Provide frontline technical support to end-users via phone, email, and ticketing system.
* Diagnose and troubleshoot hardware, software, and network-related issues.
* Escalate complex problems to higher-level support teams when necessary.
* Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation.

* 8 years of experience in servicing complex X86 systems and components.
* Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering
* Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
* 8 years of experience in servicing complex X86 systems and components.
* Minimum two years of experience with Customer Support.
* Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
* Ability to solve problems and make decisions as necessary.
* Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions.
* Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project.
* Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies.
* Emphasize on break / fix and onsite Customer Service.
* Experience in communicating with internal and external customers to explain total solutions.
* Hands-on experience with Enterprise grade server hardware.
* Must be punctual and detail oriented.
* Strong written and verbal communication skills, project management skills, solid time management skills.
* The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines.
* Preferred certification in Windows, Linux and network protocols.
* Must have valid license and reliable automobile

$70,000 - $148,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.