987 Verizon jobs in Williamsbridge

Excellent opportunity to showcase your technical support skills with a world-class commercial equipment manufacturer who offers an awesome culture and work environment along with a very generous benefits package!

Essential Functions and Responsibilities:

• Provides second level technical support by end-users through calls from dealers, distributors and sales representatives. Phone support may include troubleshooting, diagnosis and repair of equipment such as utility and digital imaging products.
• Will focus on Utility products such as vacuums and compressors.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion to identify causes of problems and provide solutions to customers.
• Ability to handle high call volume and correspondence; multitask and escalate to Tier 3 as needed.
• Follow up on open service inquiries, respond to and resolve complaints and concerns.
• Familiar with standard concepts, policies, practices, and procedures within the organization. Relies on experience and judgment to plan and accomplish goals.
• Determine the requirement for parts to be replaced, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair or credit.
• Develop technical Q&A for solutions related to products.
• Proper case entry documentation into our CRM system as it pertains to incoming call complaints.
• Able to work a flexible schedule during posted hours of support.
• Continue to improve product knowledge and customer service skills.

• 3-5 years call center experience in a technical support role
• Similar industry products technical troubleshooting experience preferred

• Mechanical and electrical aptitude desired.
• Imaging/PC experience required.
• Network Knowledge preferred.
• Good oral and written communications skills.
• Excellent phone and customer service skills required.

• AS Degree, Technical School-Engineering degree or equivalent level of business experience.

The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure. This position involves leading a team of technical professionals, ensuring compliance with IT policies and procedures, and driving the overall health and efficiency of the corporate IT environment.

Key Responsibilities:

• Infrastructure Management:
• Develop, implement, and maintain the organization's desktop and server infrastructure, ensuring alignment with IT policies and procedures.
• Oversee the design and architecture of the corporate infrastructure.
• Manage a team of desktop support engineers and server administrators, providing guidance, mentorship, and performance evaluations.
• Cross-Functional Collaboration:
• Work closely with other departments to ensure compatibility and integration of systems.
• Identify and address potential technical challenges that may impact business operations.
• Team Development:
• Participate in the hiring and training of new staff.
• Provide mentorship and coaching to junior team members.
• Conduct annual performance reviews to assess employee performance and identify development opportunities.
• IT Project Management:
• Oversee and contribute to IT projects related to infrastructure upgrades, system implementations, and technology initiatives.

• Upgrade, repair and maintain core network infrastructure equipment, which includes switches,routers, and other related devices;
• Install and repair physical network infrastructure cabling;
• Purchase hardware, software, printers and all technology supply needs through various vendors while adhering to local government purchasing best practices; budget for IT and infrastructure needs; work with vendors to negotiate pricing and service contracts; supervise RFP bidding process for IT services;
• Oversee maintenance, troubleshooting and repair of peripherals including laser printers, projectors, and other technology equipment;
• Manage and maintain mobile devices including mobile app purchases, patches and updates;
• Install, maintain, replace and troubleshoot VOIP-based phone systems and PA systems;
• Provide hardware and software support to users;
• Configure and maintain helpdesk software used to track work tickets;
• Deploy upgrades and security patches through the helpdesk system;
• Supervise IT staff members and provide constructive feedback and coaching; receive complaints and resolve issues;
• Prepare activity and progress reports;
• Assess feasibility for new or additional equipment and software;
• Trains and supervises on-the-job training of IT staff.

• Computer Programming
• Help Desk
• User Support
• Microcomputer Repair
• Network Administration
• Data Communications
• Telecommunications
• Business / System Analysis
• Website Development

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

• Our Culture - A work environment that values diversity, inclusion & belonging
• Competitive Compensation - Day 1 Benefits & Competitive Salary
• Retirement Benefits - Matching 401K & Profit-Sharing Program
• Professional Growth - Clear pathways for Career, Leadership and Personal Development
• Health Benefits - Flexible Spending/Health Savings Accounts
• Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
• Education - Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development

ADDITIONAL COMPENSATION:

• • For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
  • For Employees residing in Connecticut, Massachusetts, New Jersey, and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA).
  
  
  
  

Shimadzu Scientific Instruments is seeking an MS Technical Support Scientist to join our team and provide expert technical support for our LC-MS products in the New Jersey region (Eastern PA, NJ, NYC and Long Island). In this role, you'll support our sales teams by conducting product demonstrations, installations, training, and post-sales assistance to ensure our customers maximize the value of their instrumentation. If you thrive in a customer-facing, technical environment and enjoy collaborating with a dynamic team, this position could be the perfect fit for you.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Provide technical expertise during sales calls and product demonstrations.
• Conduct training sessions for customers and regional personnel.
• Run customer samples and develop application notes to showcase Shimadzu's LC-MS capabilities.
• Assist customers with adapting their analytical methodologies for our MS products.
• Oversee the regional MS demonstration inventory.
• Frequent travel to customer sites and regional offices (20%-50% overnight travel).
• Support and collaborate with regional teams and assist with training new technical support specialists.

EDUCATION AND QUALIFICATIONS:

• Bachelor's degree in Chemistry or a related field (MS or PhD preferred).
• At least 1 year of laboratory experience with LC-MS instrumentation.
• Strong communication and problem-solving skills, ability to interpret analytical data, and excellent customer relations.
• Valid driver's license and willingness to travel.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications, accompanied by a salary adjustment.

COMPENSATION AND BENEFITS:

This exempt, full-time position comes with a competitive salary range of 95,000 to 97,500 annually, paid semi-monthly. Eligible benefits include a 401K matching program and discretionary yearly contributions, with detailed information provided at the final interview stage.

In your first year, you will receive 10 paid vacation days, 8 paid personal days (or state sick leave in California/Puerto Rico), 8 scheduled holidays, and 3 floating holidays. After one year, you'll have access to a generous short-term disability program, with premiums fully covered by the company. Employees are insured at 100% of their salary for the first 6 weeks and 66 2/3% for weeks 7 to 12.

Additional variable compensation includes an incentive plan based on performance goals, paid semi-annually in April and October, along with a potential discretionary year-end bonus. The offer also includes a company car (with a 55 deduction for personal use) and a company phone, fully funded by the employer, which remains company property but can be used for personal calls.

For more details on benefits, please visit

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.

EEO Statement:

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here .

Salary DOE: $ per hour

Required Skill:

Must have 3+ years Customer Service experience, preferably within a food manufacturing environment. Fast paced hospitality and / or Retail experience may be considered.

Must posses excellent skills in communication, listening, problem solving, and project management

Proven ability to prepare agreements, price quotes, and other documents as required.

Proven ability to communicate

Ability to record and maintain accurate details of all customers interactions, inquiries, comments, complaints, action taken

Ability to coordinate shipments and process orders with appropriate documentation

Ability to communicate and work as a team player with all levels of employees throughout the company.

Ability to advocate for the best possible outcome for our customers.

Job Type: Full-time

Salary: $9.00 to 22.00 /hour

Experience:

Customer Service: 3 years

Work environment:

Office

• Customer Support : Respond to customer inquiries via phone, email, and chat promptly and professionally, ensuring timely and accurate information.
• Issue Resolution : Troubleshoot and resolve customer issues, complaints, or concerns in a friendly and efficient manner. Escalate complex issues to the appropriate team members when necessary.
• Product Knowledge : Provide customers with detailed product information and updates, assist with product selection, and guide them through features and benefits.
• Order Management : Process orders, returns, exchanges, and refunds accurately while maintaining high attention to detail.
• Customer Follow-Up : Ensure customers receive follow-up communication on their inquiries or unresolved issues. Ensure customer satisfaction post-resolution.
• Documenting Interactions : Maintain accurate records of customer interactions, transactions, comments, and complaints in CRM systems.
• Cross-Functional Collaboration : Work closely with other departments (sales, technical support, etc.) to ensure customer needs are met and service standards are maintained.
• Upselling & Cross-Selling : Promote additional products, services, or upgrades to customers when applicable, while maintaining a customer-first approach.
• Feedback Collection : Gather customer feedback and suggest improvements based on recurring issues or opportunities for service enhancement.