Event Manager | Full-Time | Iowa Events Center & Wells Fargo Arena

50319 Des Moines, Iowa Oak View Group

Posted 1 day ago

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Job Description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role pays an annual salary of $44,000-$49,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 15, 2025.

Responsibilities
  • Advance, plan, service, and supervise all events
  • Plan, direct and evaluate the work of subordinates
  • Provide leadership and guidance for event personnel
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
  • Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
  • Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles
  • Assist in the preparation of building to meet the requirements of upcoming events/shows
  • Assist with the completion of pre-show event financial estimates
  • Assist with the completion of post-show event settlements
  • Advise lessees on services available from independent contractors for events
  • Recruit, train, and supervise event & security staff
  • Create work schedules for event & security staff, delegate assignments, and review performance/results
  • Function as a liaison between users of the facility and the facility staff
  • Recommend and evaluate required event staffing levels
  • Coordinate communication between building staff and show staff during load in and load out
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
  • Make hospitality arrangements as needed
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Review emergency planning procedures with all event staff for each event
  • Create and distribute detailed data sheets prior to every event
  • Prepare and approve bi-weekly payroll for all event staff and security staff
  • Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
  • Serve as Manager on Duty as scheduled
  • Other duties and responsibilities as assigned
Qualifications
  • 3+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
  • Strong oral and written communication skills
  • Strong computer skills in Microsoft Office applications, word processing, and Internet
  • Possession of, or ability to obtain, a valid driver's license
  • Knowledge of operational characteristics of events
  • Ability to identify the needs of users of the facility
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Knowledge of principles of supervision, scheduling, and training employees
  • Demonstrated familiarity with facility use contracts
  • Knowledge of fire and public safety regulations
  • Knowledge of A/V equipment and electronic systems in public assembly facilities
  • Experience with budget preparation and control
  • Familiarity with terminology used in entertainment/convention/public assembly settings
  • Experience with AutoCAD is preferred but not required
Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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Operations Supervisor | Full-Time | Iowa Events Center & Wells Fargo Arena

50319 Des Moines, Iowa Oak View Group

Posted 1 day ago

Job Viewed

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Job Description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Operations Supervisor assumes management responsibility for all services and activities involved in the operations of all arena and convention spaces; providing direct supervision of all full time and part time hourly employees in the Operations Department, specifically in the areas of housekeeping, room sets, show care and conversions at the Iowa Events Center.

This role pays an annual salary of $44,000-$47,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 25, 2025.

Responsibilities

  • Management in areas of planning, directing, coordinating and review of work plans for facility operations
  • Review, interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention events
  • Responsible for the coordination and communication of a complex department schedule to ensure proper facility coverage, monitoring labor costs
  • Oversee, direct, monitor changeover and housekeeping crews, providing team support
  • Maintain a healthy & safe work environment in accordance with company, local, state, federal and OSHA regulations / laws
  • Report unsafe working conditions, injuries, employee concerns, or escalated situations to management
  • Represent the company with temporary agencies, contractors, and vendors in a professional manner
  • Communicate with temporary agencies on staffing; schedule and monitor on-site labor
  • Interview applicants for part time Building Attendant, independently make hiring decisions and onboard
  • Coach, evaluate, mentor employees to correct deficiencies; present / discuss discipline procedures timely
  • Partner with Operations management and Human Resources as needed.
  • Suspend employees; recommend employees for termination and deliver termination as required
  • Manage DNR (Do Not Return) situations with temporary staff members and agency as required
  • Provide & oversee training for all Operations employees and temporary workers
  • Responsible to understand, comply with, and supervise employees within parameters of any Collective Bargaining Agreement
  • Maintain positive, professional relations with any Union representatives
  • Coordinate / lead staff training and safety programs
  • Maintains departmental equipment, notifying management when repairs are needed
  • Ensure staff is working safely, monitoring any approved restrictions / reasonable accommodations
  • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements
  • Coordinate / collaborate on events with Event Managers, Food Services, A/V, I.T., Engineering, etc
  • Maintain superior interpersonal relations with vendors, contractors, employees, management and temporary employees
  • Must work on-site, maintain excellent attendance, and contribute to a safe & healthy work environment
Qualifications
  • High school diploma or equivalent
  • Bachelor's Degree in facility management, event management, or related field; experience will be considered in lieu of education
  • Two (2) or more years' experience in an operations / facility position in an arena, convention center, public facility or similar environment; with knowledge of set up/housekeeping and event coordination
  • Proficient computer skills in a Windows format
  • Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred
  • Ability to effectively be available via a company provided cell phone, email, text
  • Ability to effectively lead a large team in a fast paced, high pressure environment
  • Knowledge of OSHA and other local / state / federal safety standards / requirements
  • Forklift certification or ability to acquire within 90 days of employment
  • Possess superior interpersonal, communication, and leadership skills
  • Ability to communicate clearly, concisely, professionally in-person and in-writing
  • Self-motivated, ability to work independently and with a team
  • Excellent organizational skills
  • Possession of a valid Driver's License preferred
  • Ability to work an event-driven schedule including shifts of 8 hours or more; on varying days, nights, weekends and holidays


Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Operations Intern | Part-Time | Iowa Events Center & Wells Fargo Arena

50319 Des Moines, Iowa AEG

Posted 5 days ago

Job Viewed

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Job Description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

This Operations Intern will work closely with the Operations Department through hands-on learning. This will include how to operate the facility and events through a variety of disciplines like: set-up and teardown of events, event management, housekeeping, scheduling, recruitment, budgeting, capital projects, and inventory.

This role will pay an hourly rate of $12.00

This position will remain open until September 1, 2025.

Responsibilities
  • Assist in scheduling personnel and tasks for day-to-day operations as well as event set-up, event management, and event teardown
  • Shadow Operations Supervisors to gain an understanding of how to manage, direct, and motivate operations crew before, during, and after an event
  • Shadow Department Heads and others upon request to gain understanding of tasks each perform
  • Informative training with buffer, rider sweepers / scrubbers, walk behind scrubbers, blowers, vacuums, forklifts and other various equipment
  • Learn about the Operations Budget and Capital Expenditure Budget, with how to submit a request for proposal, receive bids, and input invoices
  • Assist with several misc. projects that you will see to completion
  • Learn how to supervise crew setting up for events using folding chairs, stacking chairs, tables of various shapes and sizes, staging and drapes
  • Comprehend and communicate clear instructions for event sets ups
  • Recruit and assist Operations team members through scheduling interviews by phone call through excellent customer service
  • Help maintain equipment inventory numbers and assist in ordering supplies
  • Perform other duties as assigned
Qualifications
  • High school diploma or equivalent
  • Some completed college course work with emphasis in event management, sport management, facility management, or similar field
  • Ability to work days, overnights, weekends and holidays as needed, as well as some laborious hours
  • Handle multiple tasks at one time and meet deadlines
  • Must have demonstrated ability to function in a fast paced, high-pressure environment while upholding a positive attitude
  • Possess superior interpersonal and communication skills
  • Proficient with computers in a Windows format and experience in Word, Excel,and Outlook
  • Detail oriented, self-motivated, and ability to work independently
  • Able to lift up to 50 pounds, when necessary
  • Desire to learn
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Culinary Prep Cook | Part-Time | Iowa Events Center & Wells Fargo Arena

50319 Des Moines, Iowa Oak View Group

Posted today

Job Viewed

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Job Description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Prep Cook assists in preparing and production of food for the venue at catered functions. Responsible for set-up, sanitation, cleaning and closing of workstation area. Employees will work in an ever changing, fast-paced environment. The employee must maintain excellent attendance and be available to work an event based schedule.

This role pays an hourly rate of $20.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until October 10, 2025.

Responsibilities
  • Assists with the delivery of food to designated function areas
  • Follow a prep list created by chefs for planned duties
  • Prepare cooking ingredients
  • Prepare and plate dishes as directed such as salads, entrees and desserts
  • Ensure proper storage of all food
  • Maintains a positive and compliant employee relations climate
  • Ensures compliance with health, sanitation, safety and employment regulations by clearly communicating standards and procedures to all staff
  • Maintain a clean and organized kitchen for the food and beverage operation
  • Communicate with positively interact with diverse personalities, including co-workers and purveyors in a variety of work situations.
Qualifications
  • Previous experience or training in food preparation or other related kitchen experience preferred.
  • Detail oriented, ability to multi-task and effectively prioritize in a fast-paced, changing environment.
  • Ability to be self-directed while working in a team-oriented environment.
  • Ability to work a flexible schedule including nights, weekends and long hours.
Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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Customer Service Advisor

50263 Waukee, Iowa VIOCF

Posted today

Job Viewed

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Job Description

Geared for the Driven  

At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs. 

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.   

What you’ll do  

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.   

  • Deliver a positive first impression to each guest with a warm, friendly greeting 
  • Present oil change options and additional services based on manufacturer recommendations 
  • Build trust and win repeat, loyal customers 
  • Evaluate customers' needs, working quickly and efficiently 
  • Provide hands-on assistance under the hood as needed 
  • Master products, services, and company knowledge 

How you’ll succeed  

  • Have effective interpersonal, oral communication skills 
  • You enjoy interacting with people face-to-face 
  • You are friendly and ready to work as part of a customer-focused team 
  • Have an eagerness to learn and grow  
  • You can occasionally lift up to 50 pounds 
  • Have full mobility and the ability to work with your hands above your head 
  • Can stand for extended periods of time and climb stairs 

Benefits include:  

  • Competitive pay & flexible work schedule 
  • On-the-job training 
  • Paid biweekly 
  • Company provided uniforms and tools 
  • We promote from within - a commitment we are passionate about 
  • No late evenings 
  • Paid time off and holidays* 
  • Medical, dental, vision, and 401(k) savings plans* 

*Terms and conditions apply, and benefits may differ depending on location   

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email   to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.  

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Customer Service Advisor

50325 Clive, Iowa VIOCF

Posted today

Job Viewed

Tap Again To Close

Job Description

Geared for the Driven  

At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs. 

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.   

What you’ll do  

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.   

  • Deliver a positive first impression to each guest with a warm, friendly greeting 
  • Present oil change options and additional services based on manufacturer recommendations 
  • Build trust and win repeat, loyal customers 
  • Evaluate customers' needs, working quickly and efficiently 
  • Provide hands-on assistance under the hood as needed 
  • Master products, services, and company knowledge 

How you’ll succeed  

  • Have effective interpersonal, oral communication skills 
  • You enjoy interacting with people face-to-face 
  • You are friendly and ready to work as part of a customer-focused team 
  • Have an eagerness to learn and grow  
  • You can occasionally lift up to 50 pounds 
  • Have full mobility and the ability to work with your hands above your head 
  • Can stand for extended periods of time and climb stairs 

Benefits include:  

  • Competitive pay & flexible work schedule 
  • On-the-job training 
  • Paid biweekly 
  • Company provided uniforms and tools 
  • We promote from within - a commitment we are passionate about 
  • No late evenings 
  • Paid time off and holidays* 
  • Medical, dental, vision, and 401(k) savings plans* 

*Terms and conditions apply, and benefits may differ depending on location   

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email   to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.  

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