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BIG Rock Storage is a trusted provider of secure, convenient, and customer-focused storage solutions. We are committed to delivering exceptional service while expanding and optimizing our operations. We are seeking a Senior Project Manager to lead critical business and operational projects across the organization. This role requires strong leadership, organizational, and communication skills, with the ability to drive projects from conception to completion while ensuring alignment with company goals.

Responsibilities and Duties
The Senior Project Manager will collaborate with leadership and cross-functional teams to:
-- Oversee the planning, execution, and delivery of multiple high-impact projects.
-- Define project scope, goals, and deliverables that support business objectives.
-- Develop detailed project plans, timelines, budgets, and resource allocation strategies.
-- Lead cross-functional teams and manage communication between stakeholders, ensuring transparency and accountability.
-- Monitor and track project performance, identifying risks and implementing solutions to keep initiatives on schedule and within budget.
-- Provide regular project updates, reports, and presentations to senior leadership.
-- Ensure compliance with company policies, industry standards, and regulatory requirements.
-- Mentor and support junior project staff, promoting a culture of collaboration and excellence.
-- Continuously evaluate processes and recommend improvements to increase efficiency and project success.

Requirements
-- Bachelor’s degree in Business Administration, Project Management, Operations, or a related field; Master’s degree or PMP certification preferred.
-- 5+ years of proven experience in project management, with at least 2 years in a senior or leadership role.
-- Strong organizational and time management skills with the ability to manage multiple complex projects simultaneously.
-- Excellent written, verbal, and interpersonal communication skills.
-- Proficiency in project management tools (MS Project, Asana, Trello, or similar) and Microsoft Office Suite.
-- Demonstrated ability to lead teams, resolve conflicts, and drive results.
-- Experience in operations, facilities, or storage/logistics management is a plus.

Benefits:
BIG Rock Storage offers competitive compensation and a comprehensive benefits package, including:
-- Medical, Dental, and Vision insurance.
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and advancement opportunities in project and operations leadership.

Position Overview:

We are seeking a proactive and customer-focused Live Support Specialist to join our dynamic team. This remote position is the first point of contact for our clients, subcontractors, and internal team members, providing real-time assistance and ensuring seamless communication. The ideal candidate will be a problem-solver with excellent communication skills and a calm, professional demeanor, capable of managing multiple inquiries through various digital channels.

Key Responsibilities:

• Provide real-time, live support via chat, video conferencing, and phone to address inquiries from clients, subcontractors, and vendors.
• Triage and route complex technical or project-specific questions to the appropriate internal departments (e.g., Project Management, Accounting, Estimating).
• Assist users with access and navigation of our company portals and project management software.
• Monitor and manage the central support ticket system, ensuring timely acknowledgment and resolution of issues.
• Document all customer interactions, comments, and complaints accurately in our CRM system.
• Provide basic troubleshooting for common software and access-related issues.
• Escalate urgent technical or client-related issues to management promptly.
• Contribute to and maintain a knowledge base of common questions and solutions to improve user self-service.

Required Qualifications & Skills:

• Proven experience (1+ year) in a customer support, help desk, or live chat role.
• Exceptional written and verbal communication skills, with a clear and professional tone.
• High level of technical proficiency and comfort with software, including CRM platforms, project management tools (e.g., Procore, Bluebeam), and the Microsoft Office 365 suite.
• Strong problem-solving abilities and a passion for helping people.
• Ability to work independently in a remote setting, managing time and priorities effectively.
• High-speed internet connection and a dedicated, quiet workspace suitable for professional video calls.
• Patient, empathetic, and maintains composure under pressure.

We are seeking a reliable and detail-oriented Receptionist and Clerical Support professional to be the first point of contact for our office and to assist with essential administrative tasks.

• Greet and assist visitors in a professional and welcoming manner.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Manage incoming and outgoing mail, packages, and correspondence.
• Maintain a clean and organized reception area.
• Assist with scheduling appointments, meetings, and conference rooms.
• Provide clerical support including filing, data entry, scanning, and copying.
• Update and maintain records, databases, and office supplies.
• Support other administrative staff with projects and day-to-day tasks as needed.

• High school diploma or equivalent; additional training or education in office administration a plus.
• Previous experience as a receptionist, office assistant, or in clerical support preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general office equipment.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Professional appearance and positive attitude.

• Competitive pay.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for growth and development.
• Friendly and supportive work environment.

BIG Rock Storage is a trusted provider of secure, convenient, and customer-focused storage solutions. We are committed to delivering exceptional service and ensuring smooth operations across our facilities. We are seeking an Administrative Assistant & Office Manager to support our leadership team and oversee day-to-day office operations. This role is designed for individuals with strong organizational skills and an interest in administration, providing opportunities for growth, training, and mentorship.

Responsibilities and Duties
The Administrative Assistant & Office Manager will work under the direction of company leadership and assist with:
-- Managing daily office operations, including scheduling, filing, correspondence, and supplies.
-- Serving as the first point of contact for visitors, vendors, and external partners.
-- Coordinating calendars, meetings, and appointments for staff and management.
-- Preparing reports, presentations, and documents to support business operations.
-- Maintaining accurate records, databases, and confidential files.
-- Assisting with HR-related administrative tasks, such as onboarding and employee documentation.
-- Supporting financial processes including invoice tracking, expense reporting, and basic bookkeeping tasks.
-- Ensuring the office environment is organized, efficient, and aligned with company standards.
-- Collaborating with management to improve administrative systems and procedures.

Requirements ;
-- High school diploma required; associate or bachelor’s degree in Business Administration, Office Management, or a related field preferred.
-- Proven organizational and multitasking abilities with strong attention to detail.
-- Excellent written and verbal communication skills.
-- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
-- Ability to manage sensitive and confidential information with professionalism.
-- Strong problem-solving skills and a proactive approach to work.
-- Previous experience in administrative support, office coordination, or office management is a plus, but not required.

Benefits :
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and mentorship in administration and office management.

We believe in delivering excellent customer experiences and are looking for a motivated Customer Service Representative to join our team.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues with empathy and efficiency.
• Document customer interactions and maintain records in our system.
• Collaborate with other departments to ensure customer satisfaction.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

• High school diploma or equivalent; associate’s or bachelor’s degree a plus.
• Prior experience in customer service, call center, or related role preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable using computers, CRM systems, and other digital tools.

• Competitive pay and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement.
• Supportive and collaborative team environment.

Kickstart your career in logistics as a Customer Service Representative with our leading transportation and distribution firm. We’re experts in global shipping, retail logistics, healthcare solutions, and white glove deliveries, serving clients nationwide with efficiency and reliability.

Key Responsibilities:

• Answer customer calls, emails, and chats about shipment tracking, delivery timelines, and service options.

• Use user-friendly tracking tools to monitor packages and address any issues like delays.

• Resolve customer concerns calmly, working with team members to find quick fixes and improve processes.

• Update customer records in our easy-to-learn CRM system and prepare basic reports.

• Help with simple order entries, billing questions, and quotes for logistics services.

• Inform clients about our specialized offerings, including tradeshow logistics and FF&E transportation.

Requirements:

• No prior experience necessary; we provide full training.

• High school diploma or equivalent preferred.

• Basic computer skills and a positive attitude.

• Ability to learn quickly in a supportive, fast-paced setting.

Enjoy competitive starting pay, benefits, and advancement paths. No experience? No problem—apply now!

Description:
BIG Rock Storage is a trusted provider of secure, convenient, and customer-focused storage solutions. We are committed to delivering exceptional service and ensuring a positive experience for every customer. We are seeking a Customer Service Associate to join our team and support daily operations while assisting customers with their storage needs. This entry-level role is designed for individuals beginning their careers in customer service and offers opportunities for growth, training, and mentorship.

Responsibilities
The Customer Service Associate will work under the guidance of experienced staff and assist with:
-- Greeting and assisting customers in person, over the phone, and via email with inquiries about storage units, services, and policies.
-- Supporting customers through the rental process, including explaining unit options, completing rental agreements, and processing payments.
-- Maintaining accurate records of customer accounts, rental activity, and transactions.
-- Assisting with scheduling, unit availability tracking, and updating customer information.
-- Preparing reports, updates, and documentation to support daily operations.
-- Ensuring that customer concerns and issues are addressed promptly and professionally.
-- Supporting the overall cleanliness and presentation of the facility, including periodic walk-throughs.
-- Collaborating with team members to provide a seamless and positive customer experience.

Requirements:
-- High school diploma or equivalent; associate or bachelor’s degree in Business, Communications, or a related field is a plus.
-- Strong customer service skills with the ability to build positive relationships.
-- Excellent written and verbal communication abilities.
-- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn company systems.
-- Detail-oriented with strong organizational and problem-solving skills.
-- Ability to manage multiple tasks and work effectively in a team environment.
-- Prior experience in customer service, retail, or hospitality is a plus, but not required.

BIG Rock Storage offers competitive compensation and a comprehensive benefits package, including :
-- Medical, Dental, and Vision insurance.
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and mentorship in customer service and operations.

Allied Mineral Products LLC is a global leader in the design and manufacture of monolithic refractories and related materials, serving industries worldwide. We are committed to innovation, quality, and customer success. We are seeking an Entry-Level Virtual Data Entry Clerk to support our team by accurately entering, updating, and maintaining data across various systems. This role is designed for individuals starting their careers in data management and provides opportunities for growth, training, and mentorship in a remote environment.

Responsibilities and Duties:
The Entry-Level Virtual Data Entry Clerk will work under the supervision of experienced staff and assist with:
-- Accurately entering and updating data in company databases, spreadsheets, and systems.
-- Reviewing and verifying information for accuracy, completeness, and consistency.
-- Maintaining organized digital records and ensuring data integrity.
-- Assisting with the preparation of reports, data summaries, and spreadsheets.
-- Performing routine data audits to identify and correct errors.
-- Managing confidential information with discretion and professionalism.
-- Supporting other administrative and clerical tasks as assigned.
-- Collaborating virtually with team members to ensure smooth workflow and timely completion of assignments.

Requirements :
-- High school diploma or equivalent; an associate or bachelor’s degree in Business Administration, Data Management, or a related field is a plus.
-- Strong typing skills with a high level of accuracy and attention to detail.
-- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with data entry systems.
-- Ability to manage multiple tasks and meet deadlines in a remote environment.
-- Excellent written and verbal communication skills.
-- Self-motivated with the ability to work independently and collaboratively in a virtual team.
-- Prior internship or experience in data entry, clerical work, or administrative support is a plus, but not required.

Benefits :
Allied Mineral Products LLC offers competitive compensation and a comprehensive benefits package, including:
-- Medical, Dental, and Vision insurance.
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and mentorship in data management and administrative support.

A Live Chat Support Representative is responsible for providing real-time assistance to customers via live chat. This role involves answering inquiries, resolving issues, and offering product or service guidance in a professional and timely manner—delivering a seamless and positive customer experience.

Customer Support

• Respond promptly to customer inquiries via live chat (and possibly email or messaging platforms).
• Troubleshoot issues and provide accurate, step-by-step solutions.
• Handle multiple chats simultaneously without compromising quality.

• Escalate complex issues to appropriate teams (technical, billing, etc.) when necessary.
• Follow up on unresolved issues to ensure closure and customer satisfaction.
• Maintain a calm, empathetic, and solutions-focused tone during all interactions.

• Maintain in-depth knowledge of company products, services, and policies.
• Assist customers in navigating websites, using features, or understanding offerings.
• Provide personalized recommendations based on customer needs.

• Log all chat interactions accurately in CRM or support ticketing systems.
• Tag and categorize chats for tracking and analysis.
• Identify common issues and report trends to management or product teams.
  
  Key Skills and Competencies:
• Excellent written communication skills
• Fast and accurate typing (typically 45–60 WPM)
• Empathy and active listening
• Multitasking and time management
• Conflict resolution and problem-solving
• Familiarity with live chat software (e.g., Zendesk, Intercom, LiveChat, HubSpot)