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About us
Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees.

Job Summary

As a Customer Service Representative, you will be the first point of contact for our customers, providing support, resolving issues, and ensuring customer satisfaction. You will act as a brand ambassador, building and maintaining strong, positive relationships with our clientele across various communication platforms.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Handle customer complaints and issues with professionalism, empathy, and efficiency to ensure timely resolution.
• Process customer orders, returns, and other related requests.
• Maintain detailed and accurate customer records and documentation.
• Collaborate with internal teams to escalate complex issues and provide feedback for service improvement.
• Stay updated on company products, services, and policies to provide comprehensive support.

• Maintain a positive, empathetic, ad professional attitude in all customer interactions.

Qualifications and Skills

• Proven experience as a customer service representative or similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with CRM systems and other customer service software.
• Ability to multitask, manage time effectively, and maintain attention to detail.
• Strong interpersonal and active listening skills.
• High school diploma or equivalent; a degree in a relevant field is a plus.
• Ability to work effectively under pressure and adapt to various customer personalities.

Why Join Us?

• We're more than just a mattress company, we're a sleep company that is passionate about helping people live better. Interested in joining our team? Take a look at what sets us apart and how you can help make an impact.
• Be part of a team dedicated to providing outstanding service.

About us
Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees.

Job Summary:

• We are seeking a proactive and organized Office Administrator to ensure the smooth and efficient operation of our office. The ideal candidate will be responsible for overseeing daily administrative tasks, providing support to the team, and serving as a central point of communication for staff and visitors.

Key Responsibilities:

• Manage correspondence, including answering phones, handling emails, and processing mail.
• Coordinate and schedule meetings, appointments, and travel arrangements for management and staff.
• Maintain and update office records, databases, and filing systems.
• Monitor and order office supplies, ensuring adequate inventory levels to prevent disruptions.
• Serve as the first point of contact for visitors and clients, directing them to the appropriate departments.
• Assist with basic financial tasks, such as managing invoices, processing payments, and overseeing departmental budgets.
• Provide administrative support for Human Resources functions, including onboarding new employees.
• Prepare reports, presentations, and other documents as needed.

• Oversee maintenance and cleanliness of office facilities.

Qualifications:

• Proven experience in an office administration or similar role.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other common office software.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong interpersonal skills and the ability to work cooperatively with all staff.
• High level of integrity and a proactive attitude.

Office Clerk Job Responsibilities:

• Maintain information databases and spreadsheets, including employee records and financial documents.
• Handle incoming calls, providing information or directing calls to the appropriate person.
• Respond to emails in a timely manner.
• Coordinate appointments, meetings, and events.
• Keep track of office supplies, place orders, and maintain stock.
• Record expenses, process invoices, and help with financial tasks.
• Assist with administrative tasks, such as document preparation, drafting correspondence, and special projects.
• Greet visitors and direct them to the appropriate person.
• Manage the reception area.
• Providing support to customers or clients, addressing inquiries or concerns.
• Set up meetings and take notes.
• Make travel arrangements for employees.
• Plan and organize office events or functions.

Office Clerk Qualifications and Skills:

• Attention to detail in managing files, records, and documentation.
• Familiarity with office equipment, such as copiers and scanners.
• Basic knowledge of office management software and tools.
• Strong organizational skills with the ability to multitask.
• Ability to prioritize tasks and meet deadlines.
• Excellent verbal and written communication skills.
• Professional phone etiquette and the ability to handle inquiries effectively.
• Clear and concise email communication.
• Customer service oriented with a friendly and helpful demeanor.
• Ability to assist clients or customers with inquiries or requests.
• Willingness to support colleagues and contribute to a positive work atmosphere.
• Analytical thinking and problem-solving skills.

• Ability to work independently and take initiative when needed.

  Education and Experience Requirements:

• High school diploma or equivalent.
• Experience in a similar role.

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Preparing finished art by operating necessary equipment and software.
• Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Communicating with clients about layout and design.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
• Reviewing final layouts and suggesting improvements when necessary.

• Bachelor’s degree in graphic design or related field.
• Experience as a graphic designer or in related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, and Illustrator.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with computer-aided design.

• Proofreader Responsibilities
• Review and proofread written materials, including articles, blog posts, marketing collateral, reports, and website content, ensuring they are free from grammatical, spelling, and punctuation errors.
• Verify factual accuracy and consistency of information presented in the content.
• Ensure adherence to the company's style guide, branding guidelines, and editorial standards.
• Collaborate with writers and editors to provide feedback and suggestions for improving clarity, coherence, and overall quality of content.
• Conduct thorough research to verify accuracy of information and fact-check when necessary.
• Identify and correct inconsistencies in tone, style, and voice within a given piece of content.
• Maintain a high level of accuracy while working with tight deadlines.
• Track changes and revisions using appropriate software or tools, and communicate any necessary revisions to the content team.
• Stay updated on language trends, grammar rules, and industry-specific terminology.

• Assist in developing and maintaining a library of reference materials, such as dictionaries, style guides, and grammar resources.

  Required Qualifications

• Bachelor's degree in English, Journalism, Communications, or a related field.
• Proven experience as a proofreader or editor, preferably in a professional setting.
• Strong portfolio showcasing your proofreading skills and attention to detail.
• Proficiency in using proofreading software and tools.
• Knowledge of industry-standard style guides, such as AP Style or Chicago Manual of Style.
• Familiarity with content management systems and basic HTML.
• Ability to work independently and collaboratively in a team environment.
• Strong research skills and ability to fact-check information.
• Excellent problem-solving abilities and a proactive approach to tasks.
• Flexibility to adapt to changing priorities and work on multiple projects simultaneously.

• Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities
• Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories
• Possess in-depth product knowledge and be able to conduct demos and handle objections
• Prepare concise and accurate reports, proposals, booking packages, and other required documentation for executive-level presentations
• Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often including product demos and presentations
• Coordinate with other sales representatives to ensure that quotas are being met and company standards are being upheld
• Required skills and qualifications
• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
• Proficiency with sales management software and CRM
• Strong ability to balance persuasion with professionalism
• Bachelor’s degree or equivalent
• Proven success rate at levels above sales quota
• Ability to travel at least 25% of the time to customer events

• Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements.
• Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.
• Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents.
• Establishing data entry standards by continually updating filing systems to improve data quality.
• Addressing data inconsistencies by working with administrative staff to locate missing data.
• Attending to data queries and reporting any major data errors to management.
• Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.
• Data Entry Specialist Requirements:
• A high school diploma or GED.
• At least 1 year of experience working as a data entry specialist.
• Excellent knowledge of data entry software, such as Ninox, Kintone, and OmPrompt Order Management.
• Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency.
• Good communication skills and the ability to collaborate with staff members.
• Solid time management skills and the ability to prioritize tasks.
• Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite.

- Respond to customer inquiries via chat promptly and professionally.
- Troubleshoot technical issues and provide appropriate solutions.
- Escalate complex or unresolved issues to a higher level of support.
- Guide customers through website navigation and troubleshooting steps.
- Maintain customer interaction logs and update relevant information in the system.
- Communicate product information and updates to customers.
- Assist in processing orders, cancellations, and refunds as needed.
- Collaborate with team members to improve customer support processes.
- Follow up with customers to ensure their issues have been resolved.
- Stay up to date with company products and services.
- Monitor and manage multiple chat conversations simultaneously.
- Analyze customer feedback and report recurring issues to management.
- Provide product recommendations based on customer needs and preferences.
- Adhere to company policies and procedures in resolving customer complaints.
- Participate in regular training sessions to enhance product knowledge and customer service skills.
- Identify opportunities for improving customer experience and share insights with the team.

- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service role, preferably in a chat support environment.
- Excellent written communication skills, with a focus on grammar and spelling.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Proficiency in using customer support software and ticketing systems.
- Basic understanding of technical troubleshooting for common issues.
- Strong interpersonal skills and ability to work effectively in a team environment.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and ability to prioritize tasks.
- Familiarity with company products and services, or the ability to quickly learn and adapt.
- Empathy and patience when dealing with customer inquiries and complaints.
- High level of reliability and punctuality.
- Ability to follow company policies and procedures.
- Prior experience in e-commerce or a related industry is a plus.
- Willingness to participate in ongoing training and development initiatives

• Answer and direct phone calls; organize correspondence and answer emails
• Prepare and organize databases and reports
• Manage social media accounts and replies
• Handle confidential employer and client information
• Take notes or transcribe meetings
• Schedule meetings and arrange employer's calendar; schedule meeting spaces and conference rooms
• Arrange payments for vendors, travel, and sales expenses
• Create purchase orders and track and manage payments
• Present excellent customer-service skills to customers and clients
• Manage filing systems, update records, and organize documentation
• Prepare and create PowerPoint presentations and materials as needed; research materials and sources for presentations

• High school diploma or equivalent; Associate or Bachelor's degree preferred
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Experience with Google Docs, cloud services, and other technology tools
• Knowledgeable in technology to communicate via computer, smartphone, or text
• Highly organized and able to multitask and work well with fast-paced directions and instructions
• Able to manage time effectively and efficiently
• Able to organize and manage large amounts of files, tasks, schedules, and information
• Self-directed and able to work without supervision
• Excellent verbal and written communication skills
• Strong customer service and presentation skills
• Able to work nights, weekends, extended hours, and holidays as needed