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Customer Service Representative
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Contact Center Customer Service Representatives (CSRs) perform a wide range of tasks related to Hinton McCurry LLC eligibility determination or recertification. Responsibilities can include completing any task necessary to assist in the determination of MHN eligibility including processing applications, updating case information, and processing case reviews. Work is conducted via phone or through offline systems. Processes can be lengthy and intricate. CSRs must be adaptable as tasks vary throughout the day. Qualified candidates possess at least two years of experience in telephone customer service and problem resolution. They must have excellent reading and comprehension skills and be proficient in interpreting and applying federal and state laws, program policies, and procedures. The role demands the ability to thrive in a fast-paced environment with high call/task volume, requiring minimal idle time between tasks.
Job Description
Answers calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services.
Gathers, verifies, evaluates, and enters necessary social, financial, and medical information to determine the need and eligibility for medical assistance into various applications.
Maintains complete and accurate computerized records of participant interactions including details of action taken and education provided.
Performs a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements.
Ensures timely processing of participant inquiries/annual reviews to meet client needs and program mandates.
Explains and interprets agency policy, procedures, and rules governing public assistance programs to clients and other individuals.
Refers families, children, adults, or aged receiving assistance to other agencies or community resources, as necessary.
Meets or exceeds daily standards for performance, accuracy, customer service, and quality.
Participates in training activities as needed.
Performs other related work as assigned.
Experience/Skills
Introductory knowledge of mathematics and accounting principles used in the calculation of public assistance benefits.
Introductory knowledge of techniques to assess case situations and determine the most appropriate course of action to ensure conformity with established eligibility guidelines.
Introductory knowledge of the general provisions, objectives, and philosophy of public assistance programs.
Skill in handling client behaviors such as fear, hostility, and aggression.
Ability to maintain accurate and systematic records, to organize and prioritize the workload to meet assigned timeframes.
Ability to adapt to changes in policy, procedures and work assignments.
Ability to operate a personal computer and use automated technology to establish and maintain case records.
Ability to understand, explain and apply federal and state laws, program policy and procedures.
Ability to communicate effectively with applicants, recipients, the general public, and other employees.
Exceptional customer service skills.
Must have a high school diploma or GED equivalent.
Don't delay apply today!
Job Types: Full-time, Contract
Benefits:
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Work from home
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Administrative Assistant
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A Brief Overview
The Administrative Assistant is responsible for supporting their department with general administrative duties.
What you will do
- Responsible for general administrative support activities including preparing documents and presentations, processing incoming and outgoing correspondence, scheduling appointments, sending meeting notices, and maintaining electronic and hard files. May assist in the creation of artist settlement folders and sponsorship invoices.
- May be responsible for providing general office support including coordinating inter-office communications, fielding phone inquiries, mail coordination, ordering of office supplies, operation and maintenance of office equipment and office building, and sending / receiving shipments.
- Manage and maintain supervisor's calendar and make travel arrangements when necessary. May submit and code expenses.
- Prepare and submit purchase orders, check requests and expense reports as needed. May be responsible for the creation of sponsorship invoices and the coding and posting of payables.
- Establish and maintain filing systems, contact lists and other databases.
- Support Manager, Sponsorships and PR Specialist with any ad hoc projects.
- Setup of vendor files and the tracking of payment processing.
- Maybe responsible for preparing payroll, assisting in month end and processing charge backs and credit card inquires.
- Other duties and special projects as assigned.
Education Qualifications
- High School Diploma or its equivalency
Experience Qualifications
- 0-2 years of office administration work experience
Skills and Abilities
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems
- Strong interpersonal and organizational skills.
- Ability to prioritize and multi-task to meet deadlines.
Qualifications (ALL)
- High School Diploma or its equivalency
- 0-2 years Of office administration work experience
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems
- Strong interpersonal and organizational skills.
- Ability to prioritize and multi-task to meet deadlines.
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
Company Details
Data Entry
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• Role: Data Entry/Payable Clerk responsible for entering data into company database
• Requirements: computer savvy; fast typist; keen eye for detail; report to senior team member; confidentiality principles
• Responsibilities: Enter/update data; Verify/correct discrepancies; Maintain data integrity; Retrieve and organize electronic files; Reconcile vendor statements to invoices; other as supervisor assigns
• Desired Attributes: Some accounting knowledge helpful; Great Plains knowledge; ability to prioritize; Excel 45wpm etc; sit long periods; overtime
• Work hours: May be required to work overtime when necessary to meet team goals • Education: High school diploma
Requirements• High school diploma
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• General understanding of accounting functions
• Detail-oriented while maintaining high productivity
• Good command of English both oral and written and customer service skills
• Proven ability to solve complex problems • Basic ability in Microsoft Excel
• Type 45wpm
Company Details
Customer Support manager
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We are seeking a highly motivated and empathetic Remote Customer Service Representative to join our growing team. As the first point of contact for our customers, you will provide exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.
This is a remote position available across all Canadian provinces and territories , allowing you to work from the comfort of your home while supporting a diverse and inclusive customer base.
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or social media
- Provide product and service information, troubleshooting support, and order assistance
- Handle and resolve customer complaints with professionalism and empathy
- Document customer interactions and escalate issues as needed
- Maintain up-to-date knowledge of company products, services, and policies
Requirements:
- High school diploma or equivalent (post-secondary education is an asset)
- Minimum 1 year of customer service experience (remote experience preferred)
- Excellent communication skills in English (French is a strong asset)
- Ability to multitask and navigate various software tools
- Reliable internet connection and a quiet, distraction-free workspace
What We Offer – Canadian Benefits:
- Extended Health & Dental Coverage – Comprehensive plans including vision, mental health services, and prescriptions
- RRSP Matching Program – Invest in your future with employer-matched Registered Retirement Savings Plan contributions
- Paid Time Off & Statutory Holidays – Generous PTO plus all federal and provincial holidays recognized
- Work-From-Home Stipend – Monthly allowance for internet, phone, or home office expenses
Company Details
Insurance - Customer Service Representative
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We are looking for a compassionate and proactive Customer Service Representative to handle customer inquiries and provide exceptional support. The ideal candidate will have strong communication skills and a positive attitude. If you are empathetic, detail-oriented, and enjoy helping people, we’d love to hear from you!
Roles & Responsibilities
-Answer customer inquiries via phone, email, or chat.
-Provide accurate information about products and services.
-Resolve customer complaints promptly and professionally.
-Process orders, returns, and exchanges efficiently.
-Document customer interactions and maintain records.
-Collaborate with team members to ensure consistent service.
-Follow up with customers to ensure issue resolution.
-Identify and escalate complex issues to the appropriate team.
-Provide feedback to management on recurring issues.
-Stay updated on product knowledge and company policies.
Requirements & Skills
-Experience in Customer Service Field, Call Center, or Collections
-Clerical or Data Entry Experience
-Ability to Multi-Task and work in a fast-paced, call center environment
-Proficiency working on a computer
-Excellent communication and interpersonal skills
-Confident with Phone Inquiries
-A Responsible and conscientious nature
-Great Problem-solving aptitude
-Attention to Detail and Excellent Quality
In addition to responsibilities that are unique to our company includes
-Listen to customers’ concerns, issues and questions
-Personable and attentive
-Strong interpersonal skills
-Strong verbal communicator
-Familiar with the software used to connect with customers and gather their information
Additional Information To Include:
Salary varies from $30/hr
Benefit include Health, AD&D Insurance,401k plans
Company Details
Business Analysis
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- Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
- Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
- Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
- Five or more years of experience in analytics and systems development
- High proficiency with SQL and database management
- Proven analytical abilities
- Experience in generating process documentation and reports
- Excellent communication skills, with an ability to translate data into actionable insights
- Bachelor’s degree (or equivalent) in information technology or computer science
- Strong working knowledge of relevant Microsoft applications, including Visio
- Proven ability to manage projects and user testing
- Extensive experience with data visualization
- High proficiency in technical writing
Company Details
Software project manager
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A Software Project Manager oversees the planning, execution, and completion of software projects. They ensure the project meets deadlines, stays within budget, and aligns with stakeholder expectations.
Key Responsibilities:
- Planning: Define project scope, goals, and timelines.
- Team Management: Lead and support development teams.
- Stakeholder Communication: Keep clients and stakeholders informed on progress.
- Risk Management: Identify and solve potential issues.
- Quality Control: Ensure the final product meets quality standards.
- Budgeting: Manage project costs and resources.
- Project Management: Experience with Agile, Scrum, or Waterfall.
- Leadership: Ability to manage and motivate teams.
- Communication: Clear and effective communication with technical and non-technical teams.
- Time Management: Ability to prioritize tasks and meet deadlines.
- Problem-Solving: Quickly address challenges and risks.
- Technical Understanding: Basic knowledge of software development.
- Career Growth: Opportunities for advancement in project management or technical leadership.
- Competitive Salary: Attractive pay based on experience.
- Work-Life Balance: Flexibility with remote work and hours.
- Skill Development: Learn new project management techniques and technologies.
- Job Stability: High demand for skilled project managers in tech.
- Team Leadership: Develop strong leadership and collaboration skills.
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Manager Human Resources
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- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Bridge management and employee relations by addressing demands, grievances or other issues
- Manage the recruitment and selection process
- Support current and future business needs through the development, engagement, motivation and preservation of human capital
- Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
- Nurture a positive working environment
- Oversee and manage a performance appraisal system that drives high performance
- Maintain pay plan and benefits program
- Assess training needs to apply and monitor training programs
- Report to management and provide decision support through HR metrics
- Ensure legal compliance throughout human resource management
- Proven working experience as HR Manager or other HR Executive
- People oriented and results driven
- Demonstrable experience with Human Resources metrics
- Knowledge of HR systems and databases
- Ability to architect strategy along with leadership skills
- Excellent active listening, negotiation and presentation skills
- Competence to build and effectively manage interpersonal relationships at all levels of the company
- In-depth knowledge of labor law and HR best practices
- Degree in Human Resources or related field
Company Details
Account Director - Telecom
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Key Responsibilities:
- Lead client engagement and account management for major telecom clients
- Develop strategic plans to grow client business and increase revenue
- Coordinate internal resources and cross-functional teams to deliver tailored solutions
- Monitor account performance, KPIs, and service quality
- Present business reviews and strategic recommendations to clients
- Identify new business opportunities and upsell services
- Maintain a high level of client satisfaction and long-term relationships
- Stay updated on industry trends, competitor activity, and client market dynamics
Technical & Industry Knowledge:
- Deep understanding of telecom industry trends, technologies, and services (5G, IoT, fiber optics, cloud, etc.)
- Strong knowledge of enterprise telecom solutions and service delivery models
Account & Client Management:
- Proven experience in leading large-scale telecom accounts
- Strategic account planning and client relationship management
- Strong negotiation, presentation, and communication skills
Leadership & Business Acumen:
- Ability to lead, mentor, and manage cross-functional teams
- Commercial and financial acumen with experience managing budgets and forecasting
- Ability to translate client needs into actionable business solutions
- Competitive base salary with performance-based bonuses
- Health, dental, and vision insurance
- Retirement savings plan (e.g., 401(k) with employer match)
- Paid time off and company holidays
- Professional development programs and certifications
- Hybrid or flexible working arrangements
- Travel opportunities for client meetings and industry events
- Wellness programs and employee assistance resources
Company Details
Healthcare - Healthcare Jobs
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- Front Desk Supervisor – Tasks can include overseeing the front desk staff, helping to make decisions, completing operations checklists and more. These supervisors may also interact with patients and pass on any important comments.
- Medical Accounts Receivable Specialist – Tasks include tracking payments on accounts, monitoring unpaid accounts, collecting payments and updating patients’ account information. These specialists may also reach out to patients whose payments are overdue.
- Medical Billing Supervisor – Responsibilities for this job include making sure that medical billing codes are entered correctly. These supervisors usually also look over medical records to track when payments are due. They may also oversee correcting billing issues.
- Medical Office Specialist – Medical office specialists are often in charge of communicating with patients. They might schedule patient appointments, answer phones, help patients check in and out, and more.
- Medical Records Clerk – These clerks often handle electronic medical records in a healthcare office. They might perform data entry for patient charts and other physical forms. They may also be responsible for retrieving files and checking them for accuracy.
- Office Supervisor – Tasks include overseeing report filing and clerical work, running reports and more. Office supervisors might also keep track of inventory, maintain budgets, communicate with customers and other tasks.
- Health Information Management Director – Tasks include overseeing the health information technology of an organization, including staff operations, budgeting, business planning, and more. They may also be responsible for making sure the healthcare organization is compliant with healthcare regulations.
- Health Manager – Tasks include managing services at a healthcare facility or office, supervising employees, developing reimbursement policies, hiring and training staff, and more.
- Office Manager – Managing an office typically includes tasks like communicating effectively with staff and office leadership, greeting and helping patients, creating budgets and staff schedules, and more.
- Practice Administrator – These administrators typically take care of the day-to-day management in a medical office. This can include preparing staffing budgets, planning employee schedules, developing processes to help the office run more smoothly, overseeing daily billing and staffing activities, and more.
- Program Manager – These managers typically concentrate on a specific program or offering in a healthcare office. They help ensure the quality of that program by overseeing day-to-day clinical activities, supervise employees, provide program development, and more.
- Clinical Manager – Tasks for a clinical manager include overseeing a specific department within an office of facility. These managers create policies and goals, craft procedures, evaluate staff performance, and create budgets.