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We are currently seeking a highly skilled Help Desk Specialist to join our dedicated support team. The ideal candidate will possess a strong technical background coupled with superior communication skills in order to assist end-users with their IT-related issues. As a Help Desk Specialist, you will serve as the primary point of contact for all technology-related inquiries, ensuring timely resolution of issues while maintaining a high level of customer satisfaction. Your expertise will not only involve troubleshooting hardware and software issues but also providing guidance to users on best practices and effective utilization of technology. You will work closely with various departments to understand their specific technology needs and will be instrumental in implementing solutions that enhance productivity. Furthermore, you will contribute to the development of user documentation and training materials, empowering employees to utilize technology more effectively. The role requires a proactive approach to problem-solving and an unwavering commitment to delivering exceptional service in a fast-paced environment while adhering to our company's standards and protocols. If you are a self-motivated individual with a passion for technology and customer service, we encourage you to apply and be part of our dynamic team.

• Provide first-line support for end-users seeking technical assistance with hardware and software issues.
• Troubleshoot and diagnose technical problems via phone, email, and in-person interactions.
• Document all support interactions and solutions in a ticketing system for tracking purposes.
• Assist users with the installation and configuration of software applications and systems.
• Guide end-users in using applications and systems effectively, providing training and support as needed.
• Collaborate with IT team members to resolve complex technical issues in a timely manner.
• Monitor and maintain IT inventory, including computers, software licenses, and peripherals.

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Proven experience in a help desk or technical support role, with a strong understanding of IT systems.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
• Strong problem-solving skills and the ability to work independently in a fast-paced environment.
• Familiarity with common operating systems (Windows, macOS, Linux) and software applications.
• Ability to prioritize and manage multiple tasks effectively and efficiently.
• Customer-oriented attitude with a focus on providing a positive user experience.

Higgins Energy Alternatives is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a company dedicated to providing sustainable energy solutions, we believe in putting our customers first and delivering the highest level of service. In this role, you will be the face of our company and play a crucial role in ensuring customer satisfaction and retention.

Key Responsibilities:
• Provide exceptional support to customers via phone, email and in-person meetings
• Address customer inquiries, concerns and complaints with professionalism and empathy
• Educate customers about our products and services, and provide recommendations based on their needs
• Collaborate with other departments to resolve complex customer issues and ensure a seamless experience
• Keep accurate records of customer interactions and update customer profiles in our database
• Follow up with customers to ensure their concerns are resolved to their satisfaction
• Meet and exceed customer service goals and objectives set by the company
• Stay up-to-date with our products, services, and company policies to provide accurate and consistent information to customers

Qualifications:
• High school diploma or equivalent education required; Bachelor's degree in business or related field preferred
• At least 2 years of customer service experience in a fast-paced, customer-focused environment
• Excellent communication skills and a friendly and approachable demeanor
• Strong problem-solving and decision-making abilities
• Ability to prioritize and manage multiple inquiries and tasks effectively
• Proficient computer skills and experience with customer service software (CRM)
• Familiarity with sustainable energy solutions is a plus

Why Work for Us:
At Higgins Energy Alternatives, we value our employees and strive to create a positive and supportive work environment. We offer competitive salaries and benefits, including health insurance, dental, and vision coverage, as well as paid time off and opportunities for professional growth and development. Our company is committed to making a positive impact on our environment and communities, and we are proud to have a team that shares this passion and drive.

Higgins Energy Alternatives is a leading provider of alternative energy solutions for residential and commercial properties. We specialize in the installation and maintenance of solar, wind, and geothermal systems, helping our clients reduce their carbon footprint and save on energy costs. We are seeking a talented, energetic, and experienced Help Desk Manager to join our growing team.

As the Help Desk Manager at Higgins Energy Alternatives, you will play a crucial role in ensuring the smooth operation of our technical support services. You will lead a team of help desk technicians, providing guidance, training, and support as they assist our clients with any technical issues they may encounter. This is a hands-on role that requires a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities:
—Manage a team of help desk technicians, providing guidance and support to ensure the timely and efficient resolution of customer issues.
—Monitor and prioritize help desk tickets to ensure timely resolution of customer issues.
—Train and mentor help desk technicians to ensure a high level of technical expertise and customer service skills.
—Develop and implement policies and procedures for the help desk team to ensure consistent and efficient operations.
—Utilize help desk software to track and manage tickets, generate reports, and identify areas for improvement.
—Act as a point of escalation for complex or high-priority issues, ensuring speedy and effective resolution.
—Continuously evaluate and improve help desk processes and procedures to enhance customer satisfaction and team efficiency.
—Collaborate with other departments to identify and address recurring technical issues and develop solutions to prevent future occurrences.
—Stay updated on the latest technology trends and industry developments to continuously improve our technical support services.

Qualifications:
- Bachelor's degree in Computer Science, Information Technology or a related field preferred.
- Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years in a supervisory or managerial capacity.
- Strong technical expertise in computer systems, software applications, and networking, with the ability to troubleshoot and resolve technical issues.
- Proven experience managing a team and developing processes and procedures to improve efficiency and customer satisfaction.
- Excellent communication and interpersonal skills with a customer-centric approach to problem-solving.
- Familiarity with help desk software and ticketing systems.
- Ability to work under pressure and in a fast-paced environment.
- Passion for renewable energy and commitment to championing sustainable practices.

Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holidays.
- Professional development opportunities.

We are seeking a dedicated and knowledgeable Technical Support professional to join our dynamic team. As a Technical Support specialist, you will play a crucial role in ensuring our customers receive prompt and effective assistance with their technical issues. This position requires not just a deep understanding of our products and services but also a commitment to delivering exceptional customer service. You will be the primary point of contact for our clients, addressing their inquiries, troubleshooting problems, and providing expert guidance to resolve issues. In this fast-paced environment, you will work collaboratively with other departments to identify areas of improvement, develop solutions, and facilitate seamless communication. Your ability to convey complex technical information in a clear and understandable manner will be essential to ensure our customers feel supported. We look for individuals who are not afraid to take the initiative, think critically, and provide innovative solutions. If you have a passion for technology, possess excellent communication skills, and are eager to help others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.

• Provide exceptional technical support via phone, email, and chat to customers experiencing issues with our products.
• Diagnose and troubleshoot hardware and software issues, guiding customers through solutions and steps.
• Document and track support requests using our ticketing system to ensure timely follow-up and resolution.
• Collaborate with engineering and product teams to convey customer feedback and identify recurring issues.
• Educate customers on product features and best practices to enhance their experience and satisfaction.
• Perform routine maintenance checks and updates on software as needed to prevent technical issues.
• Stay up-to-date with product knowledge, industry trends, and emerging technologies to provide informed support.

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Proven experience in a technical support role or similar customer-facing position.
• Solid understanding of computer systems, mobile devices, and other tech products.
• Strong problem-solving skills with a focus on customer satisfaction and empathy.
• Excellent verbal and written communication skills, with a clear and professional demeanor.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with ticketing systems and customer relationship management (CRM) tools.

The File Clerk position is essential for maintaining the integrity and organization of our company's documentation and records. As a File Clerk, you will play a pivotal role in supporting our administrative functions, ensuring that all records are accurately filed, easily retrievable, and securely maintained. The responsibilities of this role are critical for promoting efficiency and facilitating smooth operations within various departments. You will work closely with team members to comprehend their filing needs and may assist in establishing filing systems tailored to those requirements. In this role, you will also be tasked with updating files, managing electronic document storage, and ensuring compliance with legal and organizational standards regarding record-keeping. Your attention to detail and commitment to maintaining accurate records will greatly contribute to the overall effectiveness of our operations. Furthermore, you will be called upon to support efforts in inventory management, assist with various administrative tasks, and actively engage in continuous improvement processes regarding document handling. If you have a keen eye for detail and a passion for organization, we invite you to bring your skills to our team, where you will be a vital part of our commitment to excellence in documentation management.

• Maintain and organize physical and electronic files for easy access and retrieval.
• Sort and classify documents according to established filing systems.
• Update, retrieve and archive files as necessary to ensure accurate record-keeping.
• Ensure compliance with legal requirements regarding document storage and retention.
• Assist in the development and implementation of more efficient filing procedures.
• Perform regular audits of files to ensure accuracy and completeness of records.
• Support administrative team members in various clerical tasks as needed.

• High school diploma or equivalent.
• Proven experience in a similar filing or clerical role.
• Strong attention to detail and excellent organizational skills.
• Proficient in using office equipment such as computers, photocopiers, and scanners.
• Familiarity with electronic filing systems and document management software.
• Ability to work independently as well as collaboratively within a team.
• Strong verbal and written communication skills.

We are seeking a passionate and skilled Data Scientist to join our innovative team, where you'll have the opportunity to utilize your expertise in data analysis and machine learning to drive impactful business decisions and outcomes. In this role, you will be responsible for collecting, analyzing, and interpreting complex data sets to uncover trends, patterns, and insights that will inform strategic initiatives across the organization. As a Data Scientist, you will collaborate closely with cross-functional teams, including product management, engineering, and marketing, to develop data-driven solutions that enhance customer experiences and optimize operational efficiency. Your findings will not only influence product development but also play a crucial role in shaping the overall business strategy. The ideal candidate will possess strong analytical skills, a deep understanding of statistical methodologies, and experience with data visualization techniques. You will also have the opportunity to work with cutting-edge tools and technologies, contributing to a culture of continuous learning and innovation. If you are a self-motivated individual with a passion for data and an eagerness to solve complex problems, we encourage you to apply and become an integral part of our dynamic team.

• Collect, clean, and analyze large datasets to extract meaningful insights.
• Develop predictive models and machine learning algorithms to support business objectives.
• Collaborate with cross-functional teams to identify and prioritize data-driven projects.
• Visualize data findings using appropriate tools to communicate results effectively.
• Monitor and assess the performance of algorithms and models, making adjustments as necessary.
• Conduct experiments and A/B testing to validate hypotheses and inform decision-making.
• Stay updated with the latest industry trends, technologies, and methodologies in data science.

• Bachelor's or Master's degree in Data Science, Statistics, Computer Science, or a related field.
• Proven experience as a Data Scientist or in a similar analytical role.
• Strong proficiency in programming languages such as Python or R.
• Familiarity with data visualization tools (e.g., Tableau, Power BI, or similar).
• Experience with machine learning frameworks (e.g., TensorFlow, Scikit-learn).
• Solid understanding of statistical analysis and methodologies.
• Excellent communication skills to present findings to technical and non-technical stakeholders.

We are seeking a detail-oriented and motivated Accounting Clerk to join our finance team. As an Accounting Clerk, you will play a crucial role in maintaining our financial records, ensuring accuracy in all transactions, and supporting the overall financial operations of the company. This position offers an exciting opportunity for individuals who are passionate about accounting and want to develop their skills in a dynamic and collaborative environment. Your primary duties will involve processing invoices, reconciling accounts, assisting with payroll, and providing administrative support to our accounting department. We value a commitment to excellence and integrity in our work, and as such, we are looking for candidates who demonstrate strong analytical and problem-solving abilities. If you thrive in a fast-paced environment and have a knack for numbers, this role will be a great fit for you. You will have the chance to work closely with experienced professionals, gain valuable insights into financial processes, and contribute directly to the success of the organization. We invite you to apply and become a key player in our finance team where your contributions are recognized and appreciated.

• Process and record accounts payable and receivable transactions
• Reconcile bank statements and maintain financial records
• Prepare and process invoices in a timely manner
• Assist with payroll processing and employee expense reimbursements
• Maintain accurate and organized filing systems for financial documents
• Generate monthly financial reports and summaries
• Support the accounting team with various administrative tasks and projects as needed

• High school diploma or equivalent; associate degree in accounting or related field preferred
• 1-2 years of experience in an accounting or finance role
• Proficiency in accounting software and Microsoft Office Suite, especially Excel
• Strong attention to detail and accuracy in financial reporting
• Excellent organizational and time management skills
• Ability to work independently and collaboratively in a team setting
• Strong communication skills, both verbal and written

Higgins Energy Alternatives is a leading energy solutions provider that specializes in renewable energy sources. We are committed to reducing our carbon footprint and providing sustainable energy options to homes and businesses across the country. We are currently seeking a highly motivated and detail-oriented Data Entry Specialist to join our team.

Key Responsibilities:
- Input and manage customer information into our database accurately and efficiently
- Verify accuracy of data and make necessary corrections
- Create and update spreadsheets with relevant data
- Organize and maintain physical and digital files
- Monitor and respond to email inquiries in a timely manner
- Participate in data analysis and provide reports to management
- Identify and suggest improvements to enhance data accuracy and efficiency
- Collaborate with other team members to resolve any data-related issues
- Stay updated on company policies and procedures to ensure compliance with data protection regulations
- Support other administrative tasks as needed

Qualifications:
- High school diploma or equivalent; additional education or certifications in data entry or related field is a plus
- Proven experience in data entry and management
- Familiarity with databases and Microsoft Excel
- Strong attention to detail and ability to work efficiently under tight deadlines
- Excellent typing skills and accuracy
- Ability to maintain confidentiality of sensitive information
- Strong organizational and time management skills
- Great communication and teamwork skills
- Passion for sustainable energy and willingness to learn about the industry

At Higgins Energy Alternatives, we believe that our employees are our greatest asset. We value diversity, creativity, and teamwork, and strive to create a positive and inclusive work environment. As a Data Entry Specialist, you will have the opportunity to contribute to our mission of providing sustainable energy solutions while gaining valuable experience and developing your skills in data management and analysis.

Benefits:
-Comprehensive health benefits package
-Professional development opportunities
-Collaborative and inclusive work culture
-Paid time off and holidays
-Retirement savings plan

Looking for a flexible remote career you can do from home while developing valuable professional skills?
We’re hiring Online Data Entry & Customer Service Support Specialists to join our rapidly growing team! This is an excellent opportunity for individuals who are detail-oriented, dependable, and passionate about delivering great customer support while ensuring accurate recordkeeping.

With competitive hourly pay , structured training , and a supportive work culture , you’ll be set up for success and growth in both data entry and customer support roles. Plus, our SoHo-inspired lifestyle perks are designed to keep your work-life balance enjoyable, inspiring, and fulfilling.

Key Responsibilities

In this dual-role position, you’ll divide your time between data entry accuracy and customer service excellence.

Data Entry Tasks:

Accurately input customer, account, and product information into our systems.

Verify data for errors, inconsistencies, and missing information.

Maintain digital records, spreadsheets, and files in an organized manner.

Assist in preparing reports and data summaries for management.

Customer Service Support Tasks:

Respond to customer inquiries via email, phone, or live chat.

Assist clients with account setup, billing, or product/service issues.

Provide clear solutions and escalate complex issues when needed.

Maintain professionalism and empathy in every interaction.

This hybrid role ensures you gain well-rounded experience, combining technical precision with people-focused service.

Skills & Qualifications

We believe in equal opportunity—whether you’re just starting out or have prior experience.

Minimum Requirements:

High school diploma or equivalent.

Ability to type at least 40 WPM with accuracy.

Reliable internet connection and computer setup.

Strong written and verbal communication skills.

Problem-solving attitude and attention to detail.

Preferred (not required):

Previous data entry or customer service experience.

Familiarity with CRM software and spreadsheets.

Bilingual skills (a plus but not mandatory).

Don’t worry if you’re new—we offer full training to get you started confidently.

Salary & Compensation

We value your time and dedication by offering competitive hourly pay:

Hourly Pay: $18–$22/hour depending on experience.

Performance Bonuses: Earn additional income for meeting data accuracy and customer satisfaction goals.

Overtime Opportunities: Extra pay for additional hours.

Weekly/bi-weekly direct deposit for convenience.

Benefits & Perks

We understand that success comes from supporting both your work and your lifestyle. That’s why we’ve built a benefits package with SoHo-inspired perks that go beyond traditional remote jobs.

Core Benefits:

Flexible scheduling (morning, evening, or weekend shifts available).

Paid training and development workshops.

Health, dental, and vision insurance (after probation).

Generous paid time off, including holidays and sick leave.

401(k) retirement plan with company match.

Exclusive SoHo-Inspired Perks:

Discounts on SoHo coworking spaces, boutique cafés, and wellness centers.

Free or discounted access to virtual fitness classes, yoga, and meditation.

Invitations to networking events and creative workshops in the SoHo community.

Lifestyle perks such as cultural event passes, live art shows, and gourmet food tastings.

Our goal is to make sure you thrive both professionally and personally.

Why You’ll Love This Role

Work from anywhere — all you need is a laptop and internet connection.

Balance of tasks — perfect mix of structured data entry and engaging customer interactions.

No degree required — skills and attitude matter more than credentials.

Clear growth path — opportunities to move into quality assurance, team leadership, or data analysis.

Unique SoHo lifestyle benefits — enjoy perks that connect you to culture, wellness, and creativity.

Career Growth Opportunities

We don’t just hire for today—we invest in your future. Career advancement opportunities include:

Data Entry Team Lead

Customer Support Supervisor

Data Quality Analyst

Training & Onboarding Specialist

With training and mentorship, you can quickly move up and increase your earning potential.

What Our Team Members Say

“This job gave me the flexibility I needed and the training helped me feel confident from day one. I love that I can build my career while enjoying cool lifestyle perks inspired by SoHo. The pay is fair, the team is supportive, and I feel valued every single day.” – Current Remote Data Entry & Support Specialist

Work Environment

Location: Fully Remote (U.S.-based preferred, but open internationally).

Schedule: Part-time and full-time roles available.

Tools Provided: Training, CRM access, and IT support.

Culture: Supportive, diverse, and team-driven.

Apply now! Positions are filling fast, and your chance to work smarter (not harder) starts here.