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About the Role

We are seeking a dedicated and analytical Data Analyst to join our collaborative and high-performing team. In this role, you will play a vital part in collecting, interpreting, and analyzing data to generate actionable insights that support strategic decision-making. If you are passionate about data, problem-solving, and process improvement, we’d love to hear from you.

Key Responsibilities
1. Data Collection & Analysis
Monitor and analyze client data from various sources (e.g., hotline calls, emails, social media).

Interpret data to produce reports that identify trends, issues, and opportunities for process optimization.

Support policy conservation and track client interactions to improve overall service quality.

2. Client Engagement & Data Reporting
Use data-driven insights to enhance client experiences across all communication channels (phone, email, social media).

Prepare detailed reports that align with business goals and regulatory standards.

Conduct quarterly surveys and perform random checks to gather actionable feedback and strengthen client relationships.

3. Performance Metrics & Reporting
Analyze client feedback and service data to support performance improvements across the team.

Track and report on key operational metrics (e.g., policy suspensions, failed transactions, complaint resolution).

Collaborate with cross-functional teams to ensure accuracy and efficiency in data reporting.

4. Training & Knowledge Sharing
Design and deliver training sessions for new team members using data insights to guide learning objectives.

Provide refresher training for colleagues and assist with presentations to internal stakeholders.

Support agency force communications through data-informed administrative presentations.

5. Administration & Data Integrity
Maintain the accuracy, confidentiality, and integrity of client data in accordance with company and regulatory standards.

Support day-to-day operations, including data entry, report generation, and workflow optimization.

Assist with budget tracking and office expense monitoring as needed.

Qualifications & Skills:
Proficiency in data tools such as Excel, Power BI, SQL, or similar platforms.

Strong analytical and critical thinking skills with the ability to identify trends and anomalies in large datasets.

High attention to detail and commitment to data accuracy.

Excellent communication skills and the ability to present findings clearly to stakeholders.

Ability to work independently in a fast-paced, structured environment.

Strong organizational skills and the ability to manage multiple tasks and deadlines effectively.

Job Requirements:
Demonstrated ability to analyze and interpret large, complex data sets.

Experience in creating and presenting actionable reports and dashboards.

Ability to thrive in a dynamic, team-oriented environment with a focus on continuous improvement.

Why Join Us?

At Sun Life, we believe in empowering our team through purpose-driven work, continuous learning, and meaningful collaboration. You’ll be part of a mission-driven organization that values innovation, excellence, and impact.

If you're ready to make a difference and grow your career as a Data Analyst, apply today — we look forward to meeting you!

About Us

Are you looking for a supportive, collaborative workplace where you can thrive in a dynamic team environment with inspiring leaders? You’ve come to the right place. At Sun Life, we are seeking ambitious individuals who share our values and are committed to making a positive impact every day for people around the world. If you're passionate about customer service and eager to contribute to a growing organization, we want to hear from you.

Job Overview

As a Customer Service Specialist, you will play a key role in supporting our clients by providing exceptional service across multiple channels. You will handle both inbound and outbound communications, assist with administrative processes, and support the overall customer experience to ensure satisfaction and retention.

Key Responsibilities
1. Client Hotline Support

Monitor and manage inbound hotline calls from clients, ensuring timely and accurate resolution of requests.

Guide clients through administrative procedures based on their needs.

Handle policy conservation requests, providing clear information and solutions.

Check and respond to daily messages from the telephone box.

Receive and resolve complaints, coordinating with internal teams to ensure swift resolution.

2. Outbound Calls:

Conduct welcome calls for new clients and random check-ins before issuing policies.

Perform random check calls for clients purchasing RPUL & UL products, ensuring accuracy and satisfaction.

Address policy suspensions, unsuccessful bank transfers, and other customer issues as needed.

Conduct quarterly mini-surveys and assist the Customer Relationship Unit with client feedback.

Handle additional outbound calls as assigned by management.

3. Client Inquiries via Email & Social Media:

Respond to client inquiries via email and social media platforms, including Facebook.

Conduct outbound calls to address inquiries or issues raised through these channels.

Draft and review email responses, ensuring they meet company standards before sending, and escalate as needed for supervisor approval.

4. Training and Knowledge Transfer:

Conduct training sessions for new staff, ensuring they understand key processes and procedures.

Provide refresher training for existing team members to ensure consistent performance.

Deliver administrative presentations to the agency force, offering support and guidance on key processes.

5. Additional Responsibilities:

Ensure client information is securely maintained and confidentiality is upheld.

Adhere to company policies, regulatory requirements, and internal procedures.

Provide backup support for colleagues and supervisors when needed, particularly in leadership roles for Senior Specialists.

Complete tasks on time, ensuring high-quality work and compliance with performance standards.

Control office expenses and manage property efficiently within the allocated budget.

Skills & Qualifications:

Excellent communication skills, with the ability to engage customers empathetically and professionally.

Strong problem-solving abilities to navigate complex client situations and provide effective solutions.

Multitasking capability, with experience using multiple systems and applications simultaneously.

Experience with conflict resolution, especially in handling frustrated customers in a calm and constructive manner.

Self-motivation and discipline, with the ability to work independently in a structured, virtual environment.

Time management skills, with a proven ability to manage high-volume inbound calls and adhere to a set schedule.

Proficiency with office software and customer service tools (e.g., CRM systems, email, social media).

Why Join Sun Life?

At Sun Life, every career offers the chance to grow and develop new skills while making a real impact. You’ll work with a team of passionate professionals who share a commitment to excellence and client satisfaction. We value our employees’ contributions and offer a dynamic and rewarding career path that encourages growth and development. Sun Life is a global organization dedicated to safety, social good and sustainability. We are a leader in Standards Development and in Testing, Inspection and Certification around the world including Canada, the U.S., Europe and Asia. Our mandate is to hold the future to a higher standard. CSA Group’s global commercial subsidiaries provide expert testing, inspection, and certification services that enable manufacturers to demonstrate that their products are in compliance with applicable safety, environmental, and operating performance standards for markets around the world. We offer deep expertise and industry-leading service delivery across a wide range of current and emerging technologies.

Ready to make a difference? Apply today and take the next step in your career journey with us!

Sun Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a highly skilled and analytical Data Scientist to join our team. The ideal candidate will be responsible for collecting, analyzing, and interpreting large datasets to help drive strategic decision-making. You will collaborate with cross-functional teams to build predictive models, uncover insights, and provide data-driven solutions to complex business problems.

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Key Responsibilities:
• Collect, clean, and preprocess structured and unstructured data from multiple sources.
• Develop predictive models, algorithms, and machine learning solutions to support business objectives.
• Perform exploratory data analysis (EDA) to identify trends, patterns, and insights.
• Design and implement data-driven experiments and A/B tests.
• Visualize and communicate findings to technical and non-technical stakeholders through dashboards, reports, and presentations.
• Work closely with data engineers to improve data pipelines and infrastructure.
• Ensure data quality, security, and compliance with best practices.
• Stay updated with the latest advancements in data science, machine learning, and AI technologies.

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Qualifications & Skills:
• Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
• Strong knowledge of statistical methods, machine learning algorithms, and data modeling techniques.
• Proficiency in programming languages such as Python, R, or SQL.
• Experience with data visualization tools (Tableau, Power BI, matplotlib, seaborn, etc.).
• Familiarity with big data frameworks (Hadoop, Spark) and cloud platforms (AWS, Azure, GCP) is a plus.
• Excellent problem-solving, analytical thinking, and communication skills.
• Ability to work independently and collaboratively in a team environment.

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Preferred Experience:
• 2+ years of proven experience as a Data Scientist, Data Analyst, or similar role.
• Hands-on experience with deep learning frameworks (TensorFlow, PyTorch) is an advantage.
• Experience working with large datasets and scalable data solutions.

We are looking for a detail-oriented and experienced Accounting Executive to join our finance team. The successful candidate will be responsible for managing day-to-day accounting operations, including bookkeeping, reconciliations, financial reporting, and compliance. This role requires strong analytical skills, a solid understanding of accounting principles, and the ability to work accurately under pressure.

• Manage daily accounting tasks including journal entries, ledger maintenance, and expense tracking.
• Prepare and maintain financial records, reports, and supporting documentation.
• Handle accounts payable (AP) and accounts receivable (AR) processes, ensuring timely payments and collections.
• Perform bank, credit card, and account reconciliations.
• Assist in the preparation of monthly, quarterly, and annual financial statements.
• Support budgeting and forecasting activities.
• Ensure compliance with financial regulations, internal controls, and company policies.
• Coordinate with auditors during internal or external audits.
• Prepare tax filings and liaise with tax consultants as needed.
• Maintain accurate and up-to-date documentation for all financial transactions.

• Strong knowledge of accounting principles (GAAP or IFRS).
• Proficient in accounting software such as QuickBooks, Xero, SAP, or Tally.
• Skilled in Microsoft Excel (pivot tables, VLOOKUP, etc.) and Microsoft Office Suite.
• High attention to detail and accuracy.
• Strong analytical, problem-solving, and organizational skills.
• Ability to meet deadlines and work effectively in a team.
• Excellent written and verbal communication skills.

• Bachelor’s degree in Accounting, Finance, or related field (required).
• 2–4 years of experience in a similar accounting or finance role.
• Professional certification (e.g., CA, CPA, ACCA) is an advantage but not required.

• Competitive salary and performance-based incentives
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• [Optional: Health insurance, paid leave, remote work options]

We are seeking a highly organized and detail-oriented Design Support Specialist to assist our design team in the execution of creative projects. This role bridges the gap between creative vision and practical execution, providing essential support in file preparation, layout refinement, production coordination, and asset management. The ideal candidate thrives in a fast-paced environment and is passionate about design processes, technology, and collaboration.

• Assist designers with layout, formatting, revisions, and updates across print and digital projects.
• Prepare final artwork for production and ensure all files meet technical specifications.
• Manage and organize design files, templates, and digital assets in shared libraries.
• Support the design team with image editing, color correction, resizing, and asset optimization.
• Coordinate with vendors, printers, and other departments to ensure accurate and timely delivery of design materials.
• Proofread and review layouts for accuracy, consistency, and brand alignment.
• Maintain version control and ensure proper naming conventions across all design outputs.
• Participate in team meetings, providing updates on project status and deadlines.
• Assist with research, mock-ups, presentation materials, and mood boards as needed.

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign); familiarity with Figma or Sketch is a plus.
• Solid understanding of design principles, layout, typography, and color theory.
• Strong attention to detail and organizational skills.
• Excellent communication and time management abilities.
• Ability to work independently and collaboratively in a team-oriented environment.
• Basic knowledge of print and digital production processes.
• Familiarity with project management tools (e.g., Asana, Trello, Jira) is a plus.

• Associate’s or Bachelor’s degree in Graphic Design, Visual Arts, Communication, or a related field.
• 1–3 years of experience in a design support or production role, preferably in a creative agency, in-house design team, or similar environment.
• Portfolio or examples of previous design support work preferred.

• A collaborative and creative work environment
• Opportunities for growth and skill development
• Flexible work arrangements [if applicable]
• Competitive compensation and benefits package

We are seeking a detail-oriented and organized Clinical Administrative Assistant to join our team at Torrent Pharma. In this role, you will provide administrative support to our clinical operations team, ensuring smooth and efficient day-to-day operations. If you have a passion for healthcare and a strong attention to detail, we want to hear from you!

• Assist with scheduling appointments and coordinating meetings for the clinical operations team
• Manage and organize clinical documentation and files
• Communicate with patients and healthcare providers to coordinate care
• Prepare reports and presentations for internal and external stakeholders
• Support the clinical operations team with any administrative tasks as needed

• High school diploma or equivalent required; associate's degree preferred
• 1-2 years of experience in a healthcare or clinical setting
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office suite

If you are looking to make a difference in the healthcare industry and support our clinical operations team, apply now to join Torrent Pharma as a Clinical Administrative Assistant!

We are seeking a dedicated and dynamic Customer Service Representative to join our growing team. In this pivotal role, you will be the frontline support for our valued customers, ensuring they receive exceptional service and assistance. Your primary goal will be to enhance customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about our products and services. As the face of our company, you will need to embody our commitment to quality service, establish rapport with customers, and foster positive relationships. Your ability to communicate clearly, efficiently, and empathetically will play a crucial role in creating a seamless experience for our clientele. This position requires a proactive approach to problem-solving and a willingness to go the extra mile to meet customer needs. If you thrive in a fast-paced environment and enjoy helping others, we would love to have you on our team. Join us and contribute to a culture of excellence, teamwork, and customer-centric service that ultimately drives our success and reputation in the industry.

• Respond promptly to customer inquiries through various communication channels including phone, email, and chat.
• Provide accurate information about products, services, and promotions to customers.
• Resolve customer complaints and issues in a professional and efficient manner.
• Maintain a high level of customer satisfaction by ensuring timely follow-up on inquiries and requests.
• Document all customer interactions in our CRM system, ensuring accurate record-keeping.
• Collaborate with team members to improve service processes and customer experience.
• Assist in training new customer service representatives and share best practices.

• High school diploma or equivalent; additional education or certifications in customer service preferred.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills, with an ability to engage customers positively.
• Strong problem-solving skills and ability to think critically under pressure.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to work flexible hours, including evenings and weekends as needed.
• Strong organizational skills and attention to detail.

We are seeking a talented Digital Marketing Specialist to join our team at Torrent Pharma. As a key member of the Marketing department, you will be responsible for developing and implementing digital marketing strategies to drive brand awareness and customer engagement. If you are passionate about digital marketing and have a creative mindset, we want to hear from you!

• Develop and execute digital marketing campaigns across various channels, including social media, email, and online advertising
• Monitor and analyze the performance of campaigns to optimize results and drive ROI
• Create engaging content for digital platforms to attract and retain customers
• Collaborate with cross-functional teams to ensure alignment of marketing strategies
• Stay up-to-date with industry trends and best practices in digital marketing

• Bachelor's degree in Marketing, Communications, or related field
• 2+ years of experience in digital marketing, preferably in the pharmaceutical industry
• Proficiency in digital marketing tools and platforms, such as Google Analytics, SEO, and social media management
• Strong analytical skills and attention to detail
• Excellent communication and teamwork abilities

If you are ready to take your digital marketing career to the next level, apply now to join our dynamic team at Torrent Pharma!

We are seeking a talented Technical Writer to join our team at Torrent Pharma. As a Technical Writer, you will be responsible for creating clear and concise documentation for a variety of technical products and services. If you have a passion for writing and a strong attention to detail, we want to hear from you!

• Research, write, edit, and proofread technical documents such as user manuals, guides, and release notes
• Collaborate with subject matter experts to gather information and ensure accuracy of content
• Translate complex technical concepts into easy-to-understand language for end users
• Manage documentation projects and meet deadlines
• Update existing documentation to reflect changes in products or services

• Bachelor's degree in English, Communications, or related field
• Proven experience as a Technical Writer or similar role
• Strong writing and editing skills with attention to detail
• Ability to work independently and as part of a team
• Experience with technical writing tools and software

If you are a creative thinker with excellent communication skills and a passion for technology, apply now to join our dynamic team at Torrent Pharma as a Technical Writer!