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Customer Service Assistant-REMOTE

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Remote $35 - $40 per hour Rentech inc

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Job Description

Full time Permanent

Job Summary:
We are seeking a dedicated and customer-focused Customer Service Assistant to join our remote team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to resolve issues efficiently while maintaining professionalism in every interaction.

Key Responsibilities:
-- Respond to customer inquiries via email, phone, and live chat in a timely and courteous manner
-- Assist customers with order tracking, product information, returns, and general questions
-- Resolve customer complaints or concerns with patience and a problem-solving attitude
-- Maintain accurate customer records and update databases as needed
-- Escalate unresolved issues to appropriate departments for further investigation
-- Follow company procedures and guidelines to ensure consistency and compliance
-- Provide feedback on common customer issues to help improve processes
-- Support the customer service team in achieving daily performance goals

Requirements:
-- High school diploma or equivalent; additional education is a plus
-- Previous experience in customer service or administrative support preferred
-- Strong written and verbal communication skills
-- Ability to stay organized and manage time effectively in a remote setting
-- Proficiency with email, chat platforms, and basic CRM or help desk systems
-- Reliable internet connection and a quiet home office environment
-- Positive attitude, patience, and a customer-first mindset

What We Offer:
-- Competitive salary and performance-based incentives
-- Fully remote work environment
-- Training and onboarding support
-- Friendly and supportive team culture
-- Opportunities for career advancement and skill development

Company Details

ABOUT US At Rentech, we process natural resources into higher value products. We transform wood fibre into wood chips and wood pellets. Through our wholly owned subsidiary, Fulghum Fibres, Rentech offers a full range of integrated fibre services including, wood chipping, operations, marketing, trading and vessel loading. Over the past 25 years, Fulghum Fibres has grown to become one of the largest independent processors of wood fibre for the pulp, paper and packaging industry. We process approximately 15 million tonnes of wood and bark annually into high quality wood chips and residual fuels. Rentech’s New England Wood Pellet subsidiary is one of the largest producers of bagged pellets for the growing U.S. heating market. The company is one of the largest suppliers of wood pellets to major retailers including Home Depot, Lowe’s, and Tractor Supply. Rentech owns two wood pellet facilities in Eastern Canada. In conjunction with these facilities, Rentech secured a long-term arrangement for exclusive priority access at the Port of Quebec for handling, loading and storage of over 1 million tons of pellets annually.
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IT OPERATION SPECIALIST

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Remote $40 - $45 per hour Rentech inc

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Job Description

Full time Permanent

Job Summary:
We are looking for a reliable and detail-oriented IT Operation Specialist to support and maintain the day-to-day functionality of our IT systems and infrastructure. This role is essential in ensuring the stability, efficiency, and security of technical operations across the organization. The ideal candidate has a strong understanding of IT systems, monitoring tools, and support processes, along with the ability to work independently in a remote environment.

Key Responsibilities:
-- Monitor and manage IT systems, servers, and network performance
-- Ensure system availability, backups, and routine maintenance tasks are completed
-- Troubleshoot technical issues related to hardware, software, and connectivity
-- Assist with deployment of new systems, software updates, and configuration changes
-- Maintain system documentation, logs, and configuration records
-- Collaborate with cross-functional IT teams to resolve complex issues
-- Implement and enforce IT policies, procedures, and security protocols
-- Support user access, permissions, and system account administration
-- Participate in disaster recovery planning and testing

Requirements:
-- Associate or bachelor’s degree in information technology, computer science, or a related field
-- Proven experience in IT operations, system administration, or technical support
-- Strong knowledge of operating systems, networks, and security practices
-- Familiarity with monitoring tools, virtualization, and cloud-based environments
-- Ability to analyze problems, identify root causes, and implement solutions
-- Strong communication and documentation skills
-- Ability to manage multiple tasks and work effectively in a remote setup
-- Relevant certifications (such as CompTIA, Microsoft, or Cisco) are a plus

What We Offer:
-- Competitive salary and performance-based bonuses
-- Remote work flexibility
-- Access to cutting-edge tools and technologies
-- Training and professional development opportunities
-- Supportive team environment and career growth potential

Company Details

ABOUT US At Rentech, we process natural resources into higher value products. We transform wood fibre into wood chips and wood pellets. Through our wholly owned subsidiary, Fulghum Fibres, Rentech offers a full range of integrated fibre services including, wood chipping, operations, marketing, trading and vessel loading. Over the past 25 years, Fulghum Fibres has grown to become one of the largest independent processors of wood fibre for the pulp, paper and packaging industry. We process approximately 15 million tonnes of wood and bark annually into high quality wood chips and residual fuels. Rentech’s New England Wood Pellet subsidiary is one of the largest producers of bagged pellets for the growing U.S. heating market. The company is one of the largest suppliers of wood pellets to major retailers including Home Depot, Lowe’s, and Tractor Supply. Rentech owns two wood pellet facilities in Eastern Canada. In conjunction with these facilities, Rentech secured a long-term arrangement for exclusive priority access at the Port of Quebec for handling, loading and storage of over 1 million tons of pellets annually.
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Administrative - Executive Assistant

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90001 Los Angeles $35 - $40 per hour Rentech inc

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Job Description

Full time Permanent

Job Title: Executive Assistant
Job ID: CSH1069
Location: Remote
Job Type: Full-Time

Job Summary:
We are seeking a highly organized and proactive Executive Assistant to provide high-level administrative support to senior executives. The ideal candidate will manage schedules, coordinate meetings, handle confidential information, and assist with a wide range of executive-level tasks. This role requires excellent communication skills, discretion, and the ability to manage priorities in a fast-paced remote environment.

Key Responsibilities:
-- Manage executive calendars, schedule meetings, and coordinate appointments
-- Prepare reports, presentations, and other confidential documents
-- Handle incoming communication and respond on behalf of executives when appropriate
-- Organize and maintain digital filing systems and executive records
-- Coordinate travel arrangements, itineraries, and expense reporting
-- Assist in planning and executing virtual meetings and events
-- Conduct research and compile data for reports or special projects
-- Maintain a high level of professionalism and confidentiality at all times
-- Act as a liaison between executives and internal or external stakeholders

Requirements:
-- High school diploma required; associate or bachelor’s degree preferred
-- Proven experience as an executive assistant or in a similar administrative role
-- Excellent organizational, time-management, and multitasking skills
-- Strong written and verbal communication abilities
-- Proficiency in Microsoft Office Suite, Google Workspace, and scheduling tools
-- Ability to work independently in a remote setting
-- High level of discretion, integrity, and professionalism
-- Strong attention to detail and problem-solving abilities

What We Offer:
-- Competitive salary and performance-based incentives
-- Fully remote work flexibility
-- Opportunities for advancement and skill development
-- Collaborative and professional work environment
-- Support and resources for long-term career growth

Company Details

ABOUT US At Rentech, we process natural resources into higher value products. We transform wood fibre into wood chips and wood pellets. Through our wholly owned subsidiary, Fulghum Fibres, Rentech offers a full range of integrated fibre services including, wood chipping, operations, marketing, trading and vessel loading. Over the past 25 years, Fulghum Fibres has grown to become one of the largest independent processors of wood fibre for the pulp, paper and packaging industry. We process approximately 15 million tonnes of wood and bark annually into high quality wood chips and residual fuels. Rentech’s New England Wood Pellet subsidiary is one of the largest producers of bagged pellets for the growing U.S. heating market. The company is one of the largest suppliers of wood pellets to major retailers including Home Depot, Lowe’s, and Tractor Supply. Rentech owns two wood pellet facilities in Eastern Canada. In conjunction with these facilities, Rentech secured a long-term arrangement for exclusive priority access at the Port of Quebec for handling, loading and storage of over 1 million tons of pellets annually.
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Level II servcies desk specialist

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90001 Los Angeles $40 - $45 per hour Rentech inc

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Job Description

Full time Permanent

Job Title: Level II Service Desk Specialist
Job ID: CSH1066
Location: Remote
Job Type: Full-Time

Job Summary:
We are looking for a skilled and dependable Level II Service Desk Specialist to provide advanced technical support and troubleshooting for users across various platforms and systems. This role serves as the second line of defense for technical issues that cannot be resolved by Level I support. The ideal candidate has a strong technical background, excellent communication skills, and the ability to work independently in a remote support environment.

Key Responsibilities:
-- Respond to and resolve escalated technical issues from Level I support staff
-- Provide remote support for hardware, software, network, and system-related issues
-- Diagnose and troubleshoot complex technical problems using standard procedures and tools
-- Document issue resolutions and contribute to the knowledge base
-- Assist in system updates, patches, and routine maintenance
-- Coordinate with other IT teams for unresolved or high-priority incidents
-- Monitor system performance and report potential risks or outages
-- Guide and support Level I team members as needed
-- Ensure compliance with internal policies and security protocols

Requirements:
-- Associate or bachelor’s degree in information technology, computer science, or a related field
-- 2 or more years of experience in a service desk or technical support role
-- Proficiency in Windows, macOS, and common enterprise software applications
-- Familiarity with remote support tools, Active Directory, and ticketing systems
-- Strong analytical and problem-solving skills
-- Excellent written and verbal communication skills
-- Ability to work independently and handle multiple tasks
-- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

What We Offer:
-- Competitive salary and performance-based bonuses
-- 100 percent remote work flexibility
-- Opportunities for technical training and career advancement
-- Supportive team environment with ongoing mentorship
-- Access to the latest tools and technologies

Company Details

ABOUT US At Rentech, we process natural resources into higher value products. We transform wood fibre into wood chips and wood pellets. Through our wholly owned subsidiary, Fulghum Fibres, Rentech offers a full range of integrated fibre services including, wood chipping, operations, marketing, trading and vessel loading. Over the past 25 years, Fulghum Fibres has grown to become one of the largest independent processors of wood fibre for the pulp, paper and packaging industry. We process approximately 15 million tonnes of wood and bark annually into high quality wood chips and residual fuels. Rentech’s New England Wood Pellet subsidiary is one of the largest producers of bagged pellets for the growing U.S. heating market. The company is one of the largest suppliers of wood pellets to major retailers including Home Depot, Lowe’s, and Tractor Supply. Rentech owns two wood pellet facilities in Eastern Canada. In conjunction with these facilities, Rentech secured a long-term arrangement for exclusive priority access at the Port of Quebec for handling, loading and storage of over 1 million tons of pellets annually.
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Graphics Designer-Data Visualization Specialist

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Remote $35 - $40 per hour Rentech inc

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Job Description

Full time Permanent

Job Title: Graphics Designer / Data Visualization Specialist
Job ID: CSH1070
Location: Remote
Job Type: Full-Time

Job Summary:
We are looking for a creative and detail-driven Graphics Designer / Data Visualization Specialist to join our remote team. This hybrid role combines strong visual design skills with the ability to turn complex data into clear, engaging visual formats. The ideal candidate will have experience in both graphic design and data visualization, along with the ability to communicate insights through visually compelling presentations, reports, and digital content.

Key Responsibilities:
-- Design engaging graphics for digital and print materials including reports, presentations, infographics, and marketing collateral
-- Transform raw data into charts, dashboards, and visualizations that are accurate, clear, and effective
-- Collaborate with data analysts, marketers, and stakeholders to understand visualization needs
-- Maintain brand consistency across all designs and visual materials
-- Ensure accuracy, clarity, and accessibility in all visual outputs
-- Use design tools and visualization platforms to create compelling user-friendly content
-- Stay current with design trends, visualization techniques, and tools
-- Organize and maintain visual asset libraries and design templates

Requirements:
-- Bachelor’s degree in graphic design, visual communication, data visualization, or a related field
-- Proven experience in graphic design and data visualization roles
-- Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and visualization tools (e.g., Tableau, Power BI, or similar)
-- Strong understanding of design principles, color theory, typography, and layout
-- Ability to interpret data and communicate insights through visuals
-- Strong attention to detail, creativity, and a problem-solving mindset
-- Ability to manage multiple projects and meet deadlines in a remote environment
-- Portfolio showcasing both design and data visualization work

What We Offer:
-- Competitive salary and project-based performance incentives
-- Fully remote work flexibility
-- Opportunities to work on diverse, high-impact projects
-- Collaborative and innovative team culture
-- Tools, training, and resources for continued professional growth

Company Details

ABOUT US At Rentech, we process natural resources into higher value products. We transform wood fibre into wood chips and wood pellets. Through our wholly owned subsidiary, Fulghum Fibres, Rentech offers a full range of integrated fibre services including, wood chipping, operations, marketing, trading and vessel loading. Over the past 25 years, Fulghum Fibres has grown to become one of the largest independent processors of wood fibre for the pulp, paper and packaging industry. We process approximately 15 million tonnes of wood and bark annually into high quality wood chips and residual fuels. Rentech’s New England Wood Pellet subsidiary is one of the largest producers of bagged pellets for the growing U.S. heating market. The company is one of the largest suppliers of wood pellets to major retailers including Home Depot, Lowe’s, and Tractor Supply. Rentech owns two wood pellet facilities in Eastern Canada. In conjunction with these facilities, Rentech secured a long-term arrangement for exclusive priority access at the Port of Quebec for handling, loading and storage of over 1 million tons of pellets annually.
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it manager

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Remote $15 - $40 per year First Choice Roofing

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Job Description

Full time Permanent

We are looking for a highly skilled IT and Software professional to join our team. This role involves developing, maintaining, and supporting our software systems or IT infrastructure. The ideal candidate will have a strong technical background, be a problem-solver, and work collaboratively with cross-functional teams to deliver innovative solutions that support our business needs.

Key Responsibilities: For Software Developer :
  • Software Development: Write, test, and deploy high-quality software applications based on user requirements.
  • Coding & Debugging: Work with various programming languages (e.g., Java, Python, C++, JavaScript) to create or modify software.
  • Collaboration: Work closely with other developers, product managers, and designers to ensure software functionality meets business objectives.
  • System Integration: Ensure new software applications integrate seamlessly with existing systems and processes.
  • Code Review: Review and maintain existing codebases to ensure optimal performance, security, and scalability.
  • Documentation: Write and maintain technical documentation for all developed software systems.
For IT Support Specialist :
  • Technical Support: Provide technical assistance to users by troubleshooting hardware, software, and network issues.
  • Problem Resolution: Diagnose and resolve technical problems related to operating systems, applications, and hardware.
  • User Training: Train employees on software usage and IT best practices to improve efficiency.
  • System Maintenance: Install and configure new hardware, software, and network systems.
  • Help Desk Management: Serve as the first point of contact for IT support requests, escalating issues to senior IT staff when needed.

Company Details

First Choice Roofing is a locally owned and operated exterior remodeling company, founded in 2011, serving Lancaster, PA, and surrounding counties. We offer a range of services, including residential and commercial roofing (shingle, metal, flat), siding, and seamless gutter installation. The company is GAF certified, fully licensed, and emphasizes personalized service, quality craftsmanship, and customer satisfaction. They also provide roof inspections and emergency repairs, aiming to provide value and lasting results for clients.
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Sales

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Remote $15 - $40 per year First Choice Roofing

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Job Description

Full time Freelance

We are seeking a highly motivated and results-driven Sales Representative to join our team. The successful candidate will be responsible for driving revenue by identifying new business opportunities, building relationships with clients, and presenting our products or services to meet customer needs. The ideal candidate will have excellent communication skills, a customer-focused approach, and a strong desire to achieve sales targets.

Key Responsibilities:
  • Lead Generation: Identify potential customers through cold calling, networking, social media, and industry events. Qualify leads and develop a pipeline of prospective clients.
  • Client Relationship Management: Build and maintain strong, long-lasting relationships with existing and potential customers.
  • Sales Presentations: Conduct product presentations and product demonstrations to potential clients, emphasizing the value proposition of our offerings.
  • Negotiation and Closing: Negotiate prices, terms, and contracts with clients. Successfully close sales deals and meet monthly and quarterly sales targets.
  • Sales Reporting: Maintain accurate and up-to-date records of customer interactions, sales activities, and progress within the CRM system (e.g., Salesforce, HubSpot).
  • Market Research: Stay up to date on industry trends, competitors, and market conditions. Leverage insights to present tailored solutions to clients.
  • Collaboration: Work closely with the marketing and customer service teams to ensure a seamless sales process and optimal customer experience.
  • Post-Sale Support: Ensure customer satisfaction after the sale by providing ongoing support and coordinating with other departments to fulfill product or service needs.

Company Details

First Choice Roofing is a locally owned and operated exterior remodeling company, founded in 2011, serving Lancaster, PA, and surrounding counties. We offer a range of services, including residential and commercial roofing (shingle, metal, flat), siding, and seamless gutter installation. The company is GAF certified, fully licensed, and emphasizes personalized service, quality craftsmanship, and customer satisfaction. They also provide roof inspections and emergency repairs, aiming to provide value and lasting results for clients.
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Administrative - Data Analyst

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Remote $15 - $40 per hour First Choice Roofing

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Job Description

Part Time Permanent

The Sales Representative is responsible for driving revenue through sales activities, including prospecting, presenting, and closing deals. The ideal candidate will be a motivated and results-driven individual with excellent communication and interpersonal skills. This role involves building relationships with potential customers, understanding their needs, and presenting appropriate products or services to meet those needs.

Key Responsibilities:

  • Prospecting and Lead Generation: Identify and generate new sales opportunities through research, cold calling, networking, and referrals.
  • Client Engagement: Build and maintain strong relationships with potential and existing customers, offering personalized service.
  • Sales Presentations: Present products or services to potential clients, highlighting their value propositions and benefits.
  • Negotiation and Closing: Negotiate pricing, terms, and contracts; close sales deals and achieve monthly/quarterly sales targets.
  • Sales Pipeline Management: Maintain and update CRM (Customer Relationship Management) system with accurate sales activity, pipeline status, and customer data.
  • Market Research: Stay informed about industry trends, competitor activities, and customer needs to effectively position the company’s products/services.
  • Customer Retention: Provide excellent post-sale service to ensure client satisfaction and long-term relationships, and drive repeat business.
  • Reporting: Track and report sales performance to management, identifying areas for improvement or additional training.

Company Details

First Choice Roofing is a locally owned and operated exterior remodeling company, founded in 2011, serving Lancaster, PA, and surrounding counties. We offer a range of services, including residential and commercial roofing (shingle, metal, flat), siding, and seamless gutter installation. The company is GAF certified, fully licensed, and emphasizes personalized service, quality craftsmanship, and customer satisfaction. They also provide roof inspections and emergency repairs, aiming to provide value and lasting results for clients.
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Data Analyst

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Remote $15 - $40 per year First Choice Roofing

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Job Description

Full time Permanent

The Logistics and Warehousing role is responsible for the efficient movement, storage, and distribution of goods within the warehouse or supply chain. This role includes overseeing inventory management, optimizing warehouse operations, and ensuring products are properly stored, packaged, and shipped. The ideal candidate will be highly organized, detail-oriented, and capable of managing logistics processes to improve overall operational efficiency.

Key Responsibilities: For Warehouse Associate :
  • Receiving and Storing Goods: Unload and inspect deliveries, verifying product counts, quality, and condition. Safely store items in appropriate locations.
  • Inventory Management: Track inventory levels, perform stock counts, and report discrepancies to the supervisor.
  • Order Fulfillment: Pick and pack orders based on customer or internal specifications, ensuring accuracy and quality.
  • Shipping & Distribution: Prepare products for shipment by labeling, organizing, and coordinating shipping schedules.
  • Maintaining Cleanliness: Keep warehouse organized, clean, and safe, adhering to health and safety standards.
For Logistics Coordinator :
  • Order Processing: Process incoming orders and coordinate with relevant departments to fulfill requests.
  • Shipping & Delivery Coordination: Schedule and monitor deliveries, working closely with freight companies, drivers, and delivery teams.
  • Route Optimization: Analyze shipping routes to maximize efficiency and minimize transportation costs.
  • Inventory Management: Ensure that goods are stored correctly and inventory systems are updated to reflect accurate stock levels.
  • Record Keeping: Maintain accurate shipping and receiving records, including product codes, quantities, and any special handling instructions.

Company Details

First Choice Roofing is a locally owned and operated exterior remodeling company, founded in 2011, serving Lancaster, PA, and surrounding counties. We offer a range of services, including residential and commercial roofing (shingle, metal, flat), siding, and seamless gutter installation. The company is GAF certified, fully licensed, and emphasizes personalized service, quality craftsmanship, and customer satisfaction. They also provide roof inspections and emergency repairs, aiming to provide value and lasting results for clients.
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Customer Service And Support

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Remote $15 - $40 per hour First Choice Roofing

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Job Description

Full time Permanent

The Administrative Assistant will provide administrative support to ensure the efficient operation of the office. This role includes managing office tasks, organizing schedules, maintaining communication channels, and performing clerical duties. The ideal candidate will be organized, detail-oriented, and able to work independently in a fast-paced environment.

Key Responsibilities:

  • General Administration: Perform office duties such as managing incoming phone calls, emails, and correspondence. Ensure smooth day-to-day operations.
  • Calendar Management: Schedule meetings, appointments, and events; coordinate office resources and meeting rooms.
  • Document Management: Prepare, file, and organize company documents and records. Maintain an organized filing system.
  • Data Entry and Reporting: Input data into systems, prepare reports, and assist with data analysis when needed.
  • Customer Service: Serve as a point of contact for clients, visitors, and employees. Provide high-level customer service, answering inquiries or directing them to appropriate departments.
  • Inventory Management: Oversee office supplies and equipment, place orders, and ensure that the office is well-stocked.
  • Office Coordination: Coordinate travel arrangements, meetings, and special projects as needed.
  • Collaboration: Work closely with other departments to ensure administrative support for ongoing projects or operational needs.

Company Details

First Choice Roofing is a locally owned and operated exterior remodeling company, founded in 2011, serving Lancaster, PA, and surrounding counties. We offer a range of services, including residential and commercial roofing (shingle, metal, flat), siding, and seamless gutter installation. The company is GAF certified, fully licensed, and emphasizes personalized service, quality craftsmanship, and customer satisfaction. They also provide roof inspections and emergency repairs, aiming to provide value and lasting results for clients.
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