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Customer Success Manager
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As a Customer Success Manager working with us, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You’ll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture.
What You'll Do- Manage approximately 60-70 strategic customers as well as some new logos in mid and large market.
- Have continual growth mindset and seek opportunities to bring additional revenue to QuickNode.
- Implement new customers while managing both the customer and the QuickNode internal cross-functional teams to tasks and deadlines.
- Keep up with industry trends in the blockchain space .
- Successfully onboard and determine how Quicknode can help them meet their objectives.
- Conduct regular strategic engagements and ensure feedback is being provided to our internal teams.
- Negotiate renewal and expansion pricing and contract terms .
- Ability to analyze each situation and determine what level of service is needed for customer satisfaction.
- Establish a deep level of trust with the customer to solidify the existing strategic partnership.
- Work closely with the Sales team to ensure overall health of the account, ensure renewal/no churn and surface any upsell/growth opportunities.
- Identify accounts likely to churn based on usage data. Develop strategies to retain and save these high-risk accounts.
- Address escalating client issues with speed and urgency, orchestrating resources across the company, as appropriate.
- Effectively communicate resolution plans, progress, and status of requests externally and internally.
- Perform QBRs to review account health with stakeholders, and capture requirements to help remove potential blockers to further expansion.
- Develop and deploy playbooks and other content.
- 7+ years of Customer Success facing experience in a hyper-growth environment.
- 1+ years experience in Blockchain.
- Experience working at a start-up.
- Experience updating customer notes and stages in a CRM tool.
- You have experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion targets.
- Understanding of partner relationships and ability to influence actions and outcomes.
- You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customer. You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives, and use cases to support both short and long-term goals and then realizing those into solid tangible outcomes.
- Ability to lean on a strategic mindset, you are well adept at building and executing comprehensive success plans for complex customers.
- High integrity, humble, and a team-first mentality. Impact over ego-driven.
- You work well under pressure, are a results-oriented individual, and you are a team player.
- Experience working with a technical product and aptitude to learn complex technical concepts.
- Ability to document stages and hit key deadlines for renewals and expansions.
- Business acumen with an implicit understanding of how to prioritize tasks.
- Strong analytical and problem-solving skills.
Company Details
Back Office Assistant
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Position Overview:
We are currently seeking a reliable and detail-oriented Remote Office Assistant to join our administrative team. This individual will play a key role in supporting the daily operations of our growing business by ensuring timely communication, accurate document management, and smooth coordination between internal teams and clients. The ideal candidate will be highly organized, tech-savvy, and comfortable working independently in a remote environment.
Key Responsibilities:
-- Manage and respond to incoming calls, emails, and online inquiries in a professional manner
-- Coordinate appointments, team calendars, and virtual meetings
-- Assist in preparing project estimates, client communications, and basic reporting
-- Maintain digital filing systems and update project records
-- Support the processing of contracts, permits, and job documentation
-- Assist with bookkeeping tasks such as invoice tracking and expense reporting
-- Provide general administrative support to project managers and office leadership
-- Handle confidential information with discretion and accuracy
Required Qualifications:
-- High school diploma or equivalent; associate’s degree or administrative certification preferred
-- Minimum 1–2 years of experience in an administrative, office assistant, or remote support role
-- Strong written and verbal communication skills
-- Proficiency with Microsoft Office Suite, Google Workspace, and online file management
-- Experience with project management or construction software (preferred but not required)
-- Ability to multitask, prioritize responsibilities, and meet deadlines in a remote work setting
-- Self-motivated, dependable, and detail-oriented
Why Join Us:
-- Flexible, remote work environment
-- Collaborative and supportive team culture
-- Opportunity to contribute to a growing company with strong values
-- Exposure to residential construction and project-based operations
Company Details
Junior Human Resources Assistant
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- Providing expert knowledge with Senior Executive Services (SES) staffing and recruitment.
- Working with the technical writers in preparing the Executive Core Qualifications (ECQs) for the SES candidates. This includes sharing the requirement with the contracting company, following up to ensure the request was assigned and that the package is received in a timely manner from the technical writer, and completing a preliminary quality check on the document.
- Supporting the government on completing other Human Resources documents such as annual reviews for staff, relocation documents, etc.
- Developing vacancy announcements and maintaining applicant files for accountability, integrity, and administration of records.
- Processing incoming applicant packages, tracking receipts and files.
- Supporting the government on filing HR documents.
- Communicating with the government regarding pending tasks and tracking for completion.
- Understanding the organizational policies and procedures for accuracy of solutions and deliverables to the client.
- Demonstrating a commitment to quality and customer support.
- Bachelor’s Degree or Five years of related experience
- One or more years of professional experience
- Comfortability working independently
- Excellent written and verbal communication skills
- MS Office experience (Word, Excel, PowerPoint)
- Prior experience sourcing and working with SES candidates preferred
- Previous experience with Federal Staffing
EOE Statement: Savvee Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other characteristic protected by state, federal, or local law.
EEOC - Eligibility to Work: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Company Details
Project Management - Project Manager
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Key Responsibilities:
-- Define project scope, goals, and deliverables in collaboration with stakeholders
-- Develop comprehensive project plans, schedules, and resource allocations
-- Coordinate internal teams and external partners to ensure timely project delivery
-- Monitor project progress and adjust plans as needed to stay on track
-- Manage project risks, issues, and changes effectively
-- Communicate project status, updates, and expectations clearly to all stakeholders
-- Ensure all project documentation is complete, accurate, and up to date
-- Conduct post-project evaluations and implement lessons learned
Requirements:
-- Bachelor’s degree in project management, business, or a related field
-- Proven experience as a Project Manager or in a similar role
-- Strong understanding of project management methodologies and tools
-- Excellent leadership, organizational, and problem-solving skills
-- Ability to manage multiple projects simultaneously
-- Strong written and verbal communication skills
-- Proficiency in project management software (e.g., Asana, Trello, MS Project)
-- PMP, PRINCE2, or similar certification is a plus
What We Offer:
-- Competitive salary and performance-based incentives
-- Remote work flexibility
-- Opportunities for career advancement and leadership
-- Supportive and collaborative team environment
-- Ongoing training and professional development
Company Details
Digital Marketing Manager
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Job Summary:
We are seeking a results-driven and creative Digital Marketing Manager to lead and execute comprehensive online marketing strategies. The ideal candidate will be responsible for planning, implementing, and optimizing digital campaigns to drive traffic, engagement, lead generation, and brand awareness. This role requires a deep understanding of digital marketing channels, analytics, and content strategy, along with strong leadership and communication skills.
Key Responsibilities:
-- Develop and manage digital marketing campaigns across channels including email, social media, SEO, PPC, and content marketing
-- Monitor and analyze performance metrics to optimize campaigns and improve ROI
-- Manage and oversee the company’s online presence including website, social media, and digital advertising
-- Coordinate with creative teams to produce engaging content and visuals
-- Implement SEO strategies to improve search engine rankings and organic traffic
-- Plan and execute paid advertising campaigns using platforms such as Google Ads, Meta Ads, and LinkedIn
-- Track user behavior and campaign outcomes using analytics tools like Google Analytics, HubSpot, or similar
-- Stay current with digital marketing trends, tools, and best practices
-- Report on key performance indicators and provide recommendations for improvement
Requirements:
-- Bachelor’s degree in marketing, communications, or a related field
-- 3 to 5 years of experience in digital marketing, with proven campaign results
-- Proficiency in digital marketing tools, analytics platforms, and CRM systems
-- Strong understanding of SEO, SEM, email marketing, and social media strategy
-- Excellent written and verbal communication skills
-- Ability to manage multiple projects and meet deadlines in a remote work environment
-- Strong analytical skills and attention to detail
-- Experience managing budgets and vendor relationships is a plus
What We Offer:
-- Competitive salary and performance-based incentives
-- 100 percent remote work flexibility
-- Creative and collaborative work environment
-- Opportunities for career advancement and leadership
-- Access to training, marketing tools, and professional development resources
Company Details
Quality Assurance Analyst
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We are seeking a detail-oriented Quality Assurance Analyst to join our team. The ideal candidate will be responsible for ensuring the quality of our products and services meet the highest standards. As a Quality Assurance Analyst, you will play a crucial role in identifying defects and implementing solutions to improve overall quality.
Responsibilities:- Develop and execute test plans, test cases, and test scripts
- Identify, document, and track software defects
- Collaborate with cross-functional teams to resolve quality issues
- Conduct regression testing to ensure software functionality
- Provide feedback on usability and functionality
- Bachelor's degree in Computer Science or related field
- Proven experience in quality assurance testing
- Strong analytical and problem-solving skills
- Excellent communication and teamwork abilities
- Knowledge of software testing tools and methodologies
If you are passionate about quality and have a keen eye for detail, we want to hear from you. Apply now to join our dynamic team as a Quality Assurance Analyst!
Company Details
Customer Services
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We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Company Details
Book Keeper
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We are seeking a detail-oriented and reliable Remote Bookkeeper to manage daily financial transactions and ensure accuracy in our accounting records. The successful candidate will be responsible for maintaining financial data, preparing reports, reconciling accounts, and supporting the finance team in achieving compliance and efficiency. This is a remote position ideal for individuals who are highly organized, disciplined, and comfortable working independently.
Key Responsibilities- Record day-to-day financial transactions, including accounts payable and accounts receivable.
- Maintain accurate ledgers, journals, and reconciliations in accounting software.
- Process invoices, receipts, payments, and expense reports.
- Prepare monthly, quarterly, and annual financial reports.
- Reconcile bank statements and credit card accounts.
- Assist in budget preparation and cash flow management.
- Monitor compliance with financial policies, procedures, and regulations.
- Support the preparation of tax filings and audits as required.
- Collaborate with accountants, finance managers, and other departments remotely.
- Associate’s or Bachelor’s degree in Accounting, Finance, or Business Administration (preferred).
- Proven experience as a Bookkeeper, Accounting Clerk, or similar role .
- Proficiency in accounting software (e.g., QuickBooks, Xero, FreshBooks ) and Microsoft Excel.
- Strong understanding of accounting principles and financial reporting.
- Excellent attention to detail and high degree of accuracy.
- Strong organizational and time-management skills.
- Ability to work independently in a remote setting.
- Good written and verbal communication skills.
- 100% remote – flexible working hours may apply.
- Requires reliable internet connection and appropriate home office setup.
- May require occasional virtual meetings with finance and leadership teams.
- Competitive hourly rate or salary.
- Remote work flexibility.
- Paid time off, holidays, and benefits.
- Opportunities for professional development and growth within the finance department.
Company Details
Live Chat Agent
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We are looking for a proactive and customer-focused Remote Live Chat Agent to join our support team. The successful candidate will be responsible for handling real-time customer inquiries through live chat, providing accurate information, resolving issues, and ensuring a positive customer experience. This role is fully remote and ideal for individuals with strong communication skills, problem-solving ability, and a passion for customer service.
Key Responsibilities- Respond promptly to customer inquiries via live chat in a professional and courteous manner.
- Provide accurate product, service, and account information to customers.
- Resolve customer issues efficiently by troubleshooting and escalating when necessary.
- Document interactions and maintain accurate customer records in the CRM system.
- Meet performance targets, including response time, resolution rates, and customer satisfaction scores.
- Collaborate with team members and other departments to resolve complex issues.
- Maintain up-to-date knowledge of company products, services, promotions, and policies.
- Identify opportunities to improve processes and enhance the customer experience.
- High school diploma or equivalent (college degree preferred).
- Proven experience in customer service, live chat support, or similar remote roles .
- Excellent written communication skills with strong grammar and spelling.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Strong problem-solving and critical-thinking skills.
- Proficiency in using CRM tools, help desk software, or live chat platforms.
- Reliable internet connection and a dedicated workspace for remote work.
- Flexibility to work in shifts, including evenings, weekends, or holidays as needed.
- Fully remote role – work from home.
- Requires reliable internet and suitable home office setup.
- Shift-based schedules depending on customer support hours.
- Competitive hourly rate/salary
- Flexible remote work environment.
- Paid training and development opportunities.
- Career advancement pathways within the customer experience team.
Company Details
Data Analyst
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We are seeking a highly analytical and detail-oriented Remote Data Analyst to join our growing team. The successful candidate will be responsible for collecting, analyzing, and interpreting large datasets to provide actionable insights that support business decision-making. This role is fully remote and requires excellent technical skills, problem-solving ability, and effective communication to collaborate across departments.
Key Responsibilities- Collect, clean, and validate datasets from multiple sources to ensure accuracy and reliability.
- Analyze large volumes of structured and unstructured data to identify trends, patterns, and opportunities.
- Develop dashboards, reports, and visualizations to communicate insights clearly to stakeholders.
- Collaborate with business units to understand analytical needs and provide data-driven recommendations.
- Monitor key performance indicators (KPIs) and prepare regular performance reports.
- Assist in building predictive models and data-driven forecasting tools.
- Document processes, methodologies, and findings for knowledge sharing.
- Ensure compliance with data governance, privacy, and security policies.
- Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics , or a related field.
- 2+ years of proven experience as a Data Analyst or similar analytical role (remote experience preferred).
- Proficiency in SQL, Excel, and at least one data visualization tool (e.g., Tableau, Power BI, Looker).
- Strong knowledge of statistical methods and data analysis techniques.
- Experience with programming languages such as Python or R is highly desirable.
- Excellent problem-solving, critical-thinking, and organizational skills.
- Strong written and verbal communication skills to present findings effectively.
- Ability to work independently in a remote environment and manage multiple projects simultaneously.
- 100% Remote role with flexible working hours.
- Requires reliable internet connection and appropriate home office setup.
- Occasional virtual meetings with cross-functional teams in different time zones.
- Competitive salary [insert details if available].
- Remote work flexibility.
- Health, dental, and vision insurance [if applicable].
- Paid time off and company holidays.
- Professional development and growth opportunities.