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Patientiq is in partnership with a remote-first staffing agency is hiring Remote Chat Agents to provide customer service support on behalf of a fast-growing digital productivity company. This entry-level opportunity requires no prior experience or college degree, and is conducted entirely online. You’ll communicate with customers via chat and email—there is no phone work involved. Paid training, flexible scheduling, and career advancement opportunities make this an ideal role for individuals seeking real, long-term work-from-home employment.

About the Client & Day-to-Day Role

The client is a subscription-based patientIQ company offering tools that help individuals and teams manage their time, tasks, and business operations. They serve thousands of users worldwide, many of whom rely on live support to resolve account issues, update subscriptions, and troubleshoot platform features. As a Remote Chat Agent, you will respond to customers through live chat sessions and email tickets, maintaining a professional tone while resolving inquiries quickly and accurately.

Core Responsibilities

• Live Chat Support: Engage customers in real-time chats, providing assistance with login problems, billing concerns, or platform guidance.

• Email Ticket Resolution: Handle follow-up support requests via email using structured replies, while customizing tone and details for each customer.

• Use Internal Resources: Rely on saved replies, help documentation, and platform guides to resolve issues effectively.

• Escalate Complex Cases: Forward unresolved issues to billing or technical teams with full context and detailed internal notes.

• Stay Informed: Monitor announcements about product changes, outages, or macro updates to maintain accuracy in your responses.

• Collaborate with Team: Communicate via Slack and shared dashboards with your QA coach, peers, and team leads.

A Typical Workday

Shift Start

Check in via Slack, scan team announcements, and review any flagged issues. Begin working through the email queue while waiting for live chats to come in.

Mid-Shift Activity

This is the peak window for live chat volume. You’ll manage multiple concurrent chat sessions while keeping email ticket responses moving in the background.

End of Shift

Wrap up active chats, log internal notes, and submit unresolved tickets for handoff. Complete your shift report and review performance stats.

Qualifications

• Clear and professional written English

• No prior customer service experience or degree required

• Comfortable navigating web tools, help docs, and chat platforms

• Reliable computer or laptop and high-speed internet Will Be Provided by our company

• Self-motivated and focused in a remote environment

• Available for at least 20 hours/week with flexibility across days or nights

• Willingness to accept feedback and grow performance

Master the Product

During training, focus on reading help docs and saved replies. The better you understand the software, the fewer escalations you'll need.

Empathetic Tone

Be friendly and reassuring. Use phrases like “Let me help you with that” or “I’ve got the answer right here.”

Effective Multitasking

Use tab groups and pinned docs to navigate between chats and knowledge bases. Respond efficiently without compromising tone or accuracy.

Embrace Coaching

You’ll receive regular QA reviews. Treat each one as a chance to level up. Apply feedback immediately.

How to Get Hired

Step 1 – Online Application

Upload a resume and complete a short questionnaire about your availability and technical setup.

Step 2 – Typing & Writing Assessment

Take a short typing test and provide sample chat responses to basic customer questions.

Step 3 – Chat Simulation or Async Interview

Complete a simulated live chat session or asynchronous response test.

Step 4 – Paid Training

Participate in a structured remote training program (4–5 days), covering tools, product walkthroughs, macros, and real ticket practice.

Step 5 – Trial Shifts

Work 2–3 trial shifts with real customer tickets. You’ll receive live feedback and a QA review.

Step 6 – Full Schedule Assignment

Once approved, you’ll receive your regular schedule, join Slack threads, and access your team dashboard.

Remote Work Culture

This is an async-first, no-meetings environment. Team collaboration happens via chat, shared documents, and structured workflows. Advancement is based on output—not tenure. The company celebrates top performers through recognition programs, raffles, and bonus opportunities. Most managers were promoted from within, and you’ll have direct access to resources to help you grow.

Perks & Benefits

• Paid training from day one

• 100% remote position—work from anywhere

• Fully text-based support (no phone calls)

• Flexible shifts including weekends, overnights, or part-time blocks

• Monthly bonuses tied to CSAT and ticket resolution performance

• Equipment stipends available after 30 days

• Access to Skillshare, Coursera, and other e-learning platforms

• Promotions to QA, coaching, and internal training roles

Why This Role is Right for You

Whether you're entering the remote job market for the first time or switching from retail, hospitality, or call center work, this job gives you real pay, structure, and flexibility—without phone calls or complex requirements. You’ll receive coaching, work independently, and grow quickly based on results. If you can type well, write clearly, and manage your time, this is one of the easiest ways to earn stable remote income.

Frequently Asked Questions

Do I need experience to apply?

No. This is an entry-level position with full training.

Is this a phone-based job?

No. You’ll only handle customer communication via chat and email.

Can I apply from outside the U.S?

No. This role is open for qualified candidates with English proficiency Within USA Only.

When can I start?

Training cohorts launch weekly. Most applicants start within 5–10 business days.

How do I apply?

Click “Apply Now,” upload your resume, and complete a short chat simulation. No experience? No problem. Start your remote journey now with this high-paying, no-degree-needed opportunity

At Appliance Guys, we’re here providing a wide range of Laundry, Refrigeration, Cooking, Dishwashers, Clean Up, Air Conditioning, Kitchen, and Bathroom appliances

We are seeking a proactive and highly organized Remote Administrative Coordinator to support our daily operations and ensure smooth coordination across teams. In this role, you will serve as the central point of contact for internal communications, scheduling, and administrative processes.

This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks while working independently in a virtual environment. If you're a self-starter who thrives in remote work settings and enjoys keeping teams aligned and organized, we’d love to hear from you.

Key Responsibilities

Coordinate internal communications, schedule meetings, and manage calendars for team leads and executives.

Assist with administrative processes such as onboarding documentation, internal reports, and expense tracking.

Maintain digital filing systems, shared drives, and records databases.

Support project timelines by monitoring task completion, updating tracking systems, and following up with stakeholders.

Prepare meeting agendas, take notes, and distribute action items.

Assist in drafting and formatting internal communications, reports, and presentations.

Respond to internal and external email inquiries in a timely and professional manner.

Ensure that remote operations and workflows are running efficiently and in alignment with company policies.

Qualifications

Associate’s or bachelor’s degree in business administration, communications, or a related field (preferred).

2+ years of administrative or coordination experience, preferably in a remote or hybrid environment.

Proficiency with Google Workspace or Microsoft Office Suite.

Familiarity with project management and communication tools (e.g., Slack, Asana, Trello, Zoom).

Excellent written and verbal communication skills.

Exceptional organizational and time-management abilities.

Ability to handle confidential information with discretion.

Reliable internet connection and an appropriate home office setup.

Preferred Qualifications

Experience working with distributed or remote teams.

Basic knowledge of HR support, invoicing, or calendar management for executive teams.

Familiarity with virtual event planning or team-building activities is a plus.

Benefits

100% Remote Work – Work from anywhere with flexibility and autonomy.

Flexible Hours – Manage your schedule while meeting team deadlines.

Paid Time Off – Vacation days, sick leave, and personal days.

Health Benefits – Medical, dental, and vision coverage

Professional Development – Access to training, courses, and growth opportunities.

At Appliance Guys, we’re here providing a wide range of Laundry, Refrigeration, Cooking, Dishwashers, Clean Up, Air Conditioning, Kitchen, and Bathroom appliances 

We are looking for a skilled and detail-oriented Remote PDF to Word/Excel Operator to convert PDF documents into editable and well-formatted Microsoft Word or Excel files. The ideal candidate has a strong command of document formatting, data entry, and file conversion tools, along with excellent attention to detail and time management skills. This is a fully remote position suitable for independent and self-motivated professionals. 

Key Responsibilities:

Convert static or scanned PDF files into accurate, editable Word or Excel documents.

Format converted files to match the original layout, structure, and style.

Review and verify converted content for accuracy, completeness, and consistency.

Clean and organize data during Excel conversions, ensuring usability and correctness.

Use OCR (Optical Character Recognition) tools when necessary for scanned documents.

Rename, store, and organize converted files according to project or company guidelines.

Communicate any unclear data, formatting issues, or conversion challenges with the supervisor or client.

Meet deadlines and maintain quality standards across all projects.

Requirements

High school diploma or equivalent required. 

Proven experience with file conversion, document formatting, or data entry preferred.

Proficient in Microsoft Word and Excel (including tables, formulas, and formatting tools).

Familiarity with PDF software and conversion tools (e.g., Adobe Acrobat, Small pdf, Nitro, OCR software).

Strong attention to detail and accuracy.

Ability to follow instructions and work independently.

Reliable internet connection and a functional home office setup.

Benefits

Competitive hourly or per-project rate. 

Remote work flexibility.

Opportunities for recurring or long-term assignments.

Paid time off, Performance bonuses, training support, etc.

At Appliance Guys, we’re here providing a wide range of Laundry, Refrigeration, Cooking, Dishwashers, Clean Up, Air Conditioning, Kitchen, and Bathroom appliances

We are seeking a detail-oriented Remote Image-to-Text Converter to assist in extracting and accurately transcribing text from scanned documents, photographs, screenshots, or other image-based files into digital formats (e.g., Word documents, spreadsheets, databases). This role is ideal for someone with strong typing and proofreading skills, a keen eye for detail, and the ability to work independently in a remote setting. 

Key Responsibilities:

Convert images containing text into accurately typed digital documents.

Use OCR (Optical Character Recognition) tools or manual typing as needed.

Review and verify extracted text for accuracy, formatting, and completeness.

Organize and save converted files according to project or client specifications.

Maintain consistency in formatting (fonts, spacing, layout, etc.) across all documents.

Handle sensitive or confidential information with discretion.

Meet daily or weekly targets and communicate about progress with supervisors or clients.

Requirements

High school diploma or equivalent required. 

Proven experience in data entry, transcription, or digital document handling preferred.

Excellent typing speed (60+ WPM) with high accuracy.

Strong command of English grammar, spelling, and punctuation.

Familiarity with OCR software (e.g., Adobe Acrobat, ABBYY FineReader, Tesseract) is a plus.

Proficient in Microsoft Word, Google Docs, and other word processing tools.

Reliable internet connection and a quiet home workspace.

Strong attention to detail and ability to meet deadlines.

Benefits

Competitive per-document or hourly rate. 

Flexible schedule.

Potential for ongoing or long-term projects.

Bonuses for accuracy/speed, paid training, etc.

At Appliance Guys, we’re here providing a wide range of Laundry, Refrigeration, Cooking, Dishwashers, Clean Up, Air Conditioning, Kitchen, and Bathroom appliances

We are seeking a detail-oriented and reliable Remote Document Scanner/Data Organizer to join our team. The ideal candidate will be responsible for digitizing physical documents, organizing digital files, and ensuring data accuracy and accessibility. This role requires strong organizational skills, attention to detail, and proficiency with scanning equipment and document management software. 

Key Responsibilities:

Scan, digitize, and upload physical documents into the company’s digital systems accurately and efficiently.

Organize, categorize, and maintain electronic files and records for easy retrieval.

Verify scanned documents for quality and completeness.

Rename and tag files according to established naming conventions and metadata guidelines.

Input and update data in databases or spreadsheets as needed.

Maintain confidentiality and security of sensitive information.

Communicate effectively with team members regarding document statuses and discrepancies.

Troubleshoot basic scanner and software issues or escalate as necessary.

Follow company policies and procedures related to document management and data protection.

Requirements

Previous experience in document scanning, data entry, or file organization preferred. 

Basic computer skills including proficiency with Microsoft Office (Word, Excel) or Google Workspace.

Familiarity with document management systems or scanning software is a plus.

Excellent attention to detail and accuracy.

Strong organizational and time-management skills.

Ability to work independently with minimal supervision.

Reliable internet connection and access to a scanning device or willingness to use company-provided equipment.

High school diploma or equivalent.

Benefits

Flexible working hours. 

Work from the comfort of your home.

Opportunity to gain experience with digital document management.

Include any additional benefits like health insurance, paid time off, etc.

At Appliance Guys, we’re here providing a wide range of Laundry, Refrigeration, Cooking, Dishwashers, Clean Up, Air Conditioning, Kitchen, and Bathroom  appliances

We are looking for a detail-oriented and tech-savvy Remote Document Digitization Assistant to support our transition from paper-based to digital record keeping. In this role, you’ll be responsible for scanning, organizing, labeling, and archiving documents into our secure digital storage systems. 

The ideal candidate is highly organized, dependable, and comfortable handling confidential data. If you enjoy working independently and take pride in maintaining accurate, searchable records, this role may be a great fit for you.

Key Responsibilities

Scan, upload, and digitize paper documents into secure digital systems.

Organize and name files according to standardized naming conventions and folder structures.

Verify document quality and ensure that all scanned documents are legible and complete.

Perform quality checks to identify and correct errors in document formatting or metadata.

Classify and tag documents using appropriate indexing or labeling systems.

Maintain confidentiality and security of sensitive or proprietary documents.

Assist in maintaining logs of digitized files and report progress to supervisors.

Coordinate with other departments to retrieve or return physical files as needed.

Requirements

High school diploma or equivalent required; associate degree preferred. 

Previous experience in document management, records administration, or clerical work.

Strong attention to detail and accuracy.

Proficient in using scanners, PDF tools, cloud storage (e.g., Google Drive, Dropbox), and file management software.

Comfortable working with digital document management systems (e.g., SharePoint, DocuWare, or similar).

Ability to handle sensitive or confidential information with integrity.

Self-motivated and able to work independently in a remote environment.

Reliable high-speed internet and a secure home workspace.

Benefits

Fully Remote – Work from anywhere with a stable internet connection.

Flexible Hours – Choose a schedule that suits your productivity (as long as deadlines are met).

Paid Time Off – Vacation, holidays, and sick leave (based on employment type).

At Appliance Guys, we’re here providing a wide range of Laundry, Refrigeration, Cooking, Dishwashers, Clean Up, Air Conditioning, Kitchen, and Bathroom  appliances

We are seeking a detail-oriented and reliable Remote Billing and Invoicing Clerk to manage the accurate preparation, processing, and tracking of invoices and client billing. This role is critical to ensuring timely revenue collection and client satisfaction. The ideal candidate has a strong understanding of billing processes, excellent communication skills, and the ability to work independently in a remote environment. 

Key Responsibilities:

Generate and issue accurate invoices based on contracts, service logs, or sales data

Ensure timely submission of invoices to clients or third-party payment platforms

Monitor accounts receivable and follow up on overdue payments

Respond to billing inquiries and resolve discrepancies on time

Maintain and update client billing records in accounting software or CRMs

Coordinate with other departments (sales, customer service, operations) to ensure billing accuracy

Reconcile billing data and assist with end-of-month and end-of-year financial reporting

Maintain confidentiality of client and financial data

Assist with creating billing reports, summaries, and audit documentation

Requirements

Proven experience in billing, invoicing, or accounts receivable 

Familiarity with accounting software such as QuickBooks, Xero, FreshBooks, or similar

Proficient in Microsoft Excel and Google Sheets

Strong attention to detail and accuracy

Excellent written and verbal communication skills

Ability to work independently and meet strict deadlines

High-speed internet and a reliable remote workspace

Associate’s or Bachelor’s degree in accounting, finance, or a related field (preferred)

Benefits

Competitive Salary – Based on experience and qualifications 

Health Benefits – Medical, Dental, and Vision coverage

Paid Time Off (PTO) – Vacation, sick days, and holidays

401(k) Plan – With company matching

Remote Work Stipend – Monthly allowance for internet or home office needs

Professional Development – Access to training and certification programs

Flexible Work Environment – Supportive of work-life balance and remote schedules

At Appliance Guys, we’re here providing a wide range of Laundry, Refrigeration, Cooking, Dishwashers, Clean Up, Air Conditioning, Kitchen, and Bathroom appliances

We are looking for a highly organized and professional Receptionist with Data Entry Duties to be the virtual front face of our company. This position is responsible for managing incoming communications, providing excellent customer service, and ensuring accurate and timely data entry across our systems—all from a remote work environment.

Key Responsibilities:

Accurately input data into various software systems, CRMs, or spreadsheets. 

Update existing records and ensure database integrity.

Perform regular audits to correct data discrepancies.

Generate, organize, and distribute reports as needed.

Maintain confidentiality and security of all sensitive data.

Respond to general inquiries via email, chat, or messaging platforms. 

Schedule and manage appointments or meetings using shared calendars (e.g., Google Calendar, Outlook).

Route messages and calls to appropriate team members or departments.

Provide basic support and information to clients, customers, or partners.

Requirements

High school diploma or GED required; associate degree or higher is a plus. 

1+ years of experience in a receptionist, administrative assistant, or data entry role (remote experience preferred).

Strong computer skills, including proficiency in Microsoft Office, Google Workspace, and CRM/data management tools.

Excellent verbal and written communication skills.

Comfortable handling multiple communication tools (phones, email, chat, video conferencing).

High level of accuracy, attention to detail, and time management skills.

Ability to work independently in a remote environment with minimal supervision.

Benefits

Competitive hourly rate or salary, based on experience. 

Remote work flexibility.

Paid time off, sick leave, and holidays.

Health, dental, and vision benefits (for eligible employees).

Opportunities for growth and advancement.

At Appliance Guys, we’re here providing a wide range of Laundry, Refrigeration, Cooking, Dishwashers, Clean Up, Air Conditioning, Kitchen, and Bathroom  appliances

We are seeking a highly organized and dependable Remote Retail Administrative Clerk to support our retail operations team. In this role, you will assist with administrative duties, inventory documentation, vendor coordination, data entry, and reporting tasks to ensure our retail processes run smoothly. 

If you're detail-oriented, tech-savvy, and capable of multitasking in a fast-paced, remote work environment, this position could be a perfect fit.

Key Responsibilities

Perform accurate data entry of retail sales, inventory, purchase orders, and vendor invoices.

Maintain up-to-date records of product SKUs, pricing, and supplier information.

Support retail managers with scheduling, report preparation, and document management.

Communicate with vendors and suppliers regarding shipments, returns, and product inquiries.

Assist in preparing sales and performance reports for management review.

Coordinate with warehouse teams for inventory tracking and order fulfillment updates.

Process and file customer orders, returns, and support documentation.

Handle administrative communications and follow-ups via email or CRM platforms.

Requirements

Previous experience in retail administration, clerical support, or a similar administrative role. 

Strong data entry skills and excellent attention to detail.

Proficient in Microsoft Office (Excel, Word) or Google Workspace.

Familiarity with retail management systems or ERP software (e.g., Shopify, NetSuite, Lightspeed) is a plus.

Excellent written and verbal communication skills.

Ability to work independently and meet deadlines in a remote setting.

Reliable internet connection and home office setup.

Benefits

Fully Remote – Work from anywhere with a stable internet connection.

Flexible Hours – Choose a schedule that suits your productivity (as long as deadlines are met).

Paid Time Off – Vacation, holidays, and sick leave (based on employment type).